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Rated 4.5 out of 5 by 1001 reviewers.
Rated 5.0 out of 5.0 by Cleveland Great place to stay. Loved being so close to the Rock and Roll HOF and the stadium. October 8, 2015
Rated 5.0 out of 5.0 by Small Fridge Would have done wonders We stayed there 2 nights, a dorm fridge would have been nice, there was an obvious place for one, but it wasn't there. No ice machine on the 8th floor, had to go searching for one. Staff very friendly& helpful, including Breakfast Staff and Valet. I would come back,but would insist my room at least had a fridge next time. (If you want to save a few bucks on parking, its very close) October 6, 2015
Rated 3.0 out of 5.0 by Perfect location, but sleeping a problem . The location of this property was perfect for us. We could walk to everything we wanted to see and the restaurants we ate at. The rooms are spacious and clean. The ambiance of the old bank building with the original hardwood floors throughout is very nice. Sleeping was not good. The mattress was not comfortable-- felt old and worn, and the air conditioner is very loud and woke us up throughout the night. Also, the valet parking needed to be better staffed, as some of the time there was only one person to both park cars and retrieve cars, so long waits. Breakfast was no better or worse than any other like property, however, the room for breakfast was much nicer. With such a great property, a few details would make it remarkable. October 4, 2015
Rated 5.0 out of 5.0 by Excellent large, 15th floor corner room, with whirlpool & great views We appreciated the upgrade to the large king suite, in recognition of our status as IHG platinum members. Location was good, too; we walked to Lake Erie for sunset one evening, and enjoyed dinner around the corner on 4th street (with entertainment and a lively dining scene outside in the beautiful weather) on another evening. Breakfast room was freezing cold every morning. We enjoyed happy hour there on Wednesday, with barbeque & slaw and beer. Enjoyed having the fridge and separate sink and countertop at the entrance to the room. I really liked the bathroom amenities, including the makeup remover cloth each day that was large enough to do a thorough job! Whirlpool tub wasn't cleaned thoroughly before and after my baths (noticeable ring near the top of the tub, which I cleaned myself). Self-parking is inconvenient for car access in the event of inclement weather. Valet is too expensive. October 2, 2015
Rated 5.0 out of 5.0 by Solid Stay Located in the downtown Cleveland area, hotel is very nice once you get inside. Parking is a little tricky, though they do have valet service. But the location of hotel allows many parts of the downtown area to remain in walking distance. Rooms were very spacious and clean, staff friendly and free breakfast also very good. If staying in the downtown area, this is a good choice. October 2, 2015
Rated 4.0 out of 5.0 by Room Very nice large room. Doors on rooms should be reviewed and redone. Although I felt secure, the doors are something that should have good fit and make one feel secure. September 30, 2015
Rated 5.0 out of 5.0 by Loved this hotel Great clean room Friendly staff Excellent location I would stay here again September 29, 2015
Rated 5.0 out of 5.0 by business stay they go above and beyond to accommodate . I got there very early , and couldn't get a room, yet. They gave me an iron and ironing board, for my use --- that's exactly what i needed, at the time, to get ready for my business meeting. thank you Holiday Inn Express Staff!!! September 28, 2015
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