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Rated 4.4 out of 5 by 621 reviewers.
Rated 3.0 out of 5.0 by No relaxation! I want to first off saying the staff was amazing! Unfortunately that was the only good thing about this hotel. The room walls are paper thin, as we had to move rooms after a night of my family being up from people 'banging all night next door". We asked to move which honestly took forever, but the staff was very nice about it. We moved to the the 12th floor and didn't sleep again!!! The hardwood floors that you hear everything of every room, or the elevator that is so loud, to my favorite part of the doors that slam so loud like the old gymnasium doors keeping you up!! I would never stay at this hotel again even if it was free!!! I feel bad that the excellent staff suffers from such a noisy and obsolete hotel! May 23, 2014
Rated 5.0 out of 5.0 by Great old building Documentation said it was remodeled in 2012 and the room was well done. Love the hardwood floors instead of carpet except for the fact could hear the people walking in the room above us. Bed was to soft for us, did not sleep well. May 23, 2014
Rated 4.0 out of 5.0 by Overall Experience good, had everything we needed. Would definitely recommend. May 23, 2014
Rated 5.0 out of 5.0 by Excellent Location to concerts, games and restaurants! Loved the location! Went for Lady GAGA concert with three young adults and was a bit nervous about security for them. We are from the rural south west Ohio.The hotel reassured me this was very secure area. They also said there was security at the hotel 24 hours. This made me rest assured when I walked them to the concert. They returned to the hotel with several other concert goers and were very safe. It was a bit pricey for one night but money well spent for peace of mind. The breakfast was great. Wide variety of foods for healthy eaters and carb lovers as well. We also loved the view of Cleveland! May 23, 2014
Rated 5.0 out of 5.0 by great service once again, everything was excellent, the front service could not have been nicer, and room clean, the only thing was, we noticed housekeeper forgot to hang a shower curtin, but after bringing it to their attention ,we had a new one in mintues, so no harm done there, will be going back, next month, May 22, 2014
Rated 5.0 out of 5.0 by Nice Place! Very neat renovation! I would definitely stay here again if it was comparably cheap next time I had to look. Location was great. Just wish I hadn't had to go get my own car by myself in a downtown parking garage at 5:30 am... There was a marathon going on so lots of people otherwise I was told Security would have escorted me. May 21, 2014
Rated 5.0 out of 5.0 by So comfortable! The bed and all aspects of the room were awesome! Close to Indians baseball and everything in the middle of downtown. Would highly recommend. May 20, 2014
Rated 5.0 out of 5.0 by Big and roomy rooms! The rooms are huge!! It was very roomy and comfortable. The staff are very friendly and helpful. May 20, 2014
Rated 5.0 out of 5.0 by Very Large Room We stayed in a King Suite with a jacuzzi tub. The room was very spacious and the jacuzzie was excellent. Great view of public square and we were able to see the fireworks from the Cleveland Indians game. May 20, 2014
Rated 5.0 out of 5.0 by Might be the coolest HIE ever The fact that this place used to be a bank, I can assure you a, "safe" stay! It has a pool table too! May 16, 2014
Rated 5.0 out of 5.0 by The most helpful front desk staff!! This was a perfect place to stay in Cleveland while visiting the Cleveland Clinic. Close to great restaurants, walking to the memorials, and neighborhood eateries. The bus stopped just outside for easy transportation options. We thoroughly enjoyed our stay at the Cleveland Holiday Inn express. May 16, 2014
Rated 5.0 out of 5.0 by great service and great location I will definitely come back. Stayed here two years in a row with no complaints May 14, 2014
Rated 5.0 out of 5.0 by All around great stay! The Staff made us feel welcome and could not have been more gracious and helpful. THANK YOU May 11, 2014
Rated 4.0 out of 5.0 by Great Location In the heart of downtown. Walking distance to anywhere you would want to go. We went to an Indians game, the casino, Playhouse Square and never had to walk more than 15 minutes. 4th Street is right around the corner. Friendly staff and I love the hardwood floors. May 9, 2014
Rated 2.0 out of 5.0 by Good hotel, but some bad service **Before reading this I want to make it clear that this hotel is nice, clean and great location. I have had good service in the past and been treated respectfully. I do recommend this hotel to anyone, although they need to review some staffing because the male manager who worked on 5/3/14 had unacceptable behavior to a costumer. I have stayed at this hotel numerous times and liked it every time. I booked this hotel for a bachelorette weekend; mind you we are not the party animals you would think. We are in our late 20's and wanted a nice relaxing getaway weekend. I first had issues with the rooms being connected. I have asked for this numerous times talking to different staff members on the phone. Upon arriving, they did not have our room done yet, even though it was an hour after check in time. Thank you to the manager, Danielle, she had the room ready within minutes after speaking with her. I appreciated this very much since we were on a time crunch for dinner reservations. We went out that evening and come back to the hotel. My friend forgot she needed a mini fridge for her medications, so we go to the front desk and ask for one politely. The "manager" (which was a man at this time) was telling us he refused to give one to us because we did not request one upon reserving the room. He raised his voice at us, even after speaking to him the entire time calmly and respectfully. We asked what he could do for us then and he proceeded to give us attitude and be very disrespectful. I’ve never been spoken to by any man this way. He told us he was done with this conversation and to get out of his face!!!! He was being disruptive the entire time we tried to just talk to him. I have no idea where this came from and it confused me, the only thing I could think of is that he was having a bad night and we chose to speak with him. Even the bell hop apologized for his tone of voice and told us he was in the wrong. In the morning, I woke up and went to check out, everything went smoothly and the service was good. May 8, 2014
Rated 4.0 out of 5.0 by Beautiful Room Decor The remodeled rooms are large and nicely appointed. The water pressure for the shower was fantastic! Check in was ridiculously long, they need a separate line for people who have paid in advance reservations vs. walkins. Overall very nice experience right in the heart of the town! May 7, 2014
Rated 4.0 out of 5.0 by Great Location We recently stayed at this hotel in a historic renovated bank building for a concert at Quicken Arena. The location is phenominal! Within a few blocks is every activity you can imagine...including the theater district, Progressive Field, the Q, the Horseshoe Casino, and lots of nightlife! The hotel was recently updated and was very clean. Not much soundproofing though...the checkin staff does remind you to be quiet after 9 and once in your room, you understand why as most corridor noises/talking etc are quite loud. The staff was great though, breakfast hot and well stocked, and the room was updated, modern, and clean. Beds a little hard, so could use some help here but otherwise we would choose to stay here again. May 6, 2014
Rated 5.0 out of 5.0 by Top notch home-away-from-home I consider myself a traveller and have had many hotel experiences. But NONE can compare with the quality of service and personal attention I received at Holiday Inn Express in Cleveland last week!!! Three friends and I were treated like queens and friends by every single person we came in comtact with. We have all already recommended your hotel to others who will be traveling to Cleveland this summer. The smiles, the bending-over-backwards attention to every question or need we had was outstanding!! The evening snacks and drinks, the tasty breakfasts with a wide variety of selections, and the supreme friendliness if everyone on staff make you my No. One choice for Hotel of the Year! Thanks so-o-o much. May 5, 2014
Rated 3.0 out of 5.0 by no water One thing that I expect at the Holiday Inn Express is the bottle of water. For the price of this room I find it hard to believe that they could not have the normal bottle of water to take to my room. I had to go to the vending machine and buy one. April 30, 2014
Rated 5.0 out of 5.0 by Perfect staff responses make it ! Staff were excellent!! From 1st call to reserve rooms to check-out. Staff were helpful to navigate to venues we wanted to get to. Breakfast hostess was charming and helpful. MAKES all the difference in the world. A couple very minor issues with fuzz in corners of bathroom. April 30, 2014
Rated 5.0 out of 5.0 by Like everything I didn't expect how this hotel is good. the reception location in loddy is little strange but receptionist was really good. I should have remembered her name to write here. (she (a black American lady) helped me to check in around 4:00pm on 4/22). I couldn't have a time for lunch until I arrived at hotel. And, I expected a colleague to arrive and have a dinner together. Unexpectly and fortunately, hotel offered manager's welcome snack with two free beverage. The hotel crew who did a beverage service was so nice. I sould have prepared a tip for him. Offered food was not ,many but those are very tasty. This hotel is very historic but well renovated. Elevators were small but nice to experience old days. Room is very nice with high ceiling. I stayed king bed room on 14th floor. I really enjoyed the stay. I would like to stay again if I have a chance to visit to Celevland. April 30, 2014
Rated 4.0 out of 5.0 by Great Place I feel at home when I'm away from home. The staff are very considerate and involved in making my stay comfortable. April 29, 2014
Rated 4.0 out of 5.0 by Staff very responsive Our room's toilet would not flush after pressing the handle. We called front desk and a staff member was knocking at the door in 2 minutes. He explained that it sometimes is delayed in flushing which is true because it flushed on its own without anyone touching it again. Liked the old architectural features. April 27, 2014
Rated 5.0 out of 5.0 by All-around great! Beautiful building, central to a variety of venues. Great parking, which was surprisingly covered with our stay, HuGe room with a great view of the baseball field and more. Our family was pleasantly surprised and would definately return and recommend!!! April 27, 2014
Rated 4.0 out of 5.0 by Great location, overly priced This is easily one of the nicest Holiday Inn's i've stayed in. Strange location since I believe it used to be a bank. There was plenty to do immediately around the hotel (food, drinks, games). The only cons that I didn't enjoy was parking my vehicle. You had to park in the garage across the street, but the staff of the garage don't seem to know that the hotel use that garage. Overall a very strange experience. Also, I realize we're staying in downtown Cleveland, but I still believe this room was way overpriced. For a traveling pilot, this was a nice room but still seemed overpriced. April 27, 2014
Rated 4.0 out of 5.0 by Wonderful! I enjoyed my stay at this hotel. The room was very clean and updated. The staff were extremely friendly and helpful. It was our first time in Cleveland and this helped make it a wonderful experience. I appreciate the Rock & Roll hall of fame package option as it saved me some time in getting tickets separately. I would definitely stay here again! April 26, 2014
Rated 3.0 out of 5.0 by I May Try The Mariott Downtown Next Time I booked a room at this Holiday Inn Express using my points. When checking in the staff said the air conditioning was not working in the rooms. She said maintenance was working on it and it should be workign soon. We went out for the evening and returned around 10:00pm. Went to the room and the air connditioning still was not working. It was very hot and stuffy in the room. I called down to the front desk only to be told sorry, it isn't working because they are changing the filters to get it ready for summer. I asked if they had a fan and was told they were out. The window sills in the room were very dirty and looked like they hadn't been cleaned in a long time. My husband had to fix the toilet as it would not flush. The hotel situated in this old building it's self is nice, but requires up keep which I do not think they are doing. Breakfast was a disaster. Lots of people and not enough food. The breakfast attendent could have cared less if they were out of food. We left the breakfast area and ate at Sammy's Grill which I would highly recommend, Great food and atmosphere! I wil try the Mariott down the street next time! April 25, 2014
Rated 5.0 out of 5.0 by Another great visit!! This is my 2nd visit to the hotel and still as happy as for the service!! Front Desk to making us feel welcome. We (group of 4 women) were in town for Jays/Indians and had a blast! It will always be my choice when in Cleveland. Much love from Toronto April 23, 2014
Rated 5.0 out of 5.0 by Great Service My fiance and I REALLY enjoyed our stay at The Holiday Inn Express.I checked in early before my fiance arrived,and checked out the jacuzzi in our room.It wasn't working properly so I told the lady at the desk.From the time I told her to the time it took to fix the jacuzzi was ONLY about a 1/2 hour.The value of our stay greatly outweighs the cost.The breakfast options were GREAT as well.The VERY prompt attention to the jacuzzi issue impressed us VERY much . April 23, 2014
Rated 5.0 out of 5.0 by Outstanding Unexpectedly pleasant. Tall windows and ceilings, hardwood floors, and spacious rooms. Great hotel. April 21, 2014
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