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Rated 4.4 out of 5 by 671 reviewers.
Rated 4.0 out of 5.0 by Great rooms and location Love the high ceilings and wood floors of the rooms. Great location. Rooms are large and clean. Staff was welcoming and helpful. Only problem was that my room had a shared door with the room next to me and I could hear too much of what was going on in the next room. I had earplugs but my sleep was still interrupted. Even so, I would stay there again. It's a rare property and a nice treat for a business road warrior. June 30, 2014
Rated 5.0 out of 5.0 by Great place to stop over night One of the best places to stay if you are in Cleveland. It's right downtown, close to the Clinic, Indians stadium. Beautiful rooms and great staff. Highly recommended!! June 30, 2014
Rated 5.0 out of 5.0 by Excellent stay I traveled to Cleveland for business and stayed at the Holiday Inn Express Downtown. Upon arrival I did not know what to expect and through the check-in desk odd to be in the middle of a hall way. But that is where the ,mystery ended. The hotel is amazing. The room was Hugh and I never would have imagined that I would have so much room. The bed was so comfortable and the addition of the refrigerator and coffee just made the stay perfect. I wish I had stayed for more than just one night and honestly can't wait to return to Cleveland for this experience. June 29, 2014
Rated 3.0 out of 5.0 by Unique experience in a restored/converted vintage property Due to cross-signals between myself, my wife (in the running car), and the Bell Hop I was startled when I saw my [brand new] car being driven away from the front of the hotel while I was still trying to check in. I thought my car was being STOLEN! Turns out the Bell Hop was taking our baggage inside and my wife followed him to ensure the baggage was secure. It's not clear if he told the Valet Manager to have the Valet park the car? After my heated exchange with the Valet I shut off June 29, 2014
Rated 5.0 out of 5.0 by family roadtrip Beautiful historic building with lovely huge guestrooms! 6 blocks from baseball stadium and 6 blocks from Rock and Roll Hall of Fame! The softest towels I've ever had in a hotel and the best shower! June 28, 2014
Rated 3.0 out of 5.0 by Horrible mattress Mattress must have had broken springs. Most mornings I ended up sleeping on the couch in the room. June 27, 2014
Rated 5.0 out of 5.0 by Room Condition The room was very clean, modern, spacious and nicely arranged. Like the high ceilings and hardwood floor. June 27, 2014
Rated 4.0 out of 5.0 by Comfortable bed and spacious room Great downtown location. Close to Rock and Roll Hall of Fame and many other attractions. June 26, 2014
Rated 5.0 out of 5.0 by great front desk service/clean rooms once again, the staff @ express are very nice, checking in is so easy, the front desk girl-Autumn and other are always polite the room are clean,the location is great will recommend to others, will be returning June 26, 2014
Rated 2.0 out of 5.0 by Will not stay again.. Was not greeted as a priority club member. Was not told of managers meeting, heard another staff telling other people when they were checking in. Front desk staff had a woman singing in front hall way, very loud. My family and I was in the diner during this and they had customers that shut the door to diner so we didn't have to listen. We chose the hotel cause of location to the Q, will never stay again. June 23, 2014
Rated 5.0 out of 5.0 by Suprisngly Great Great hotel and rooms were great. Large and renovated rooms. My coworkers room was just as great. June 23, 2014
Rated 1.0 out of 5.0 by bad service that all talk. I do not recommend this property to any one. have no more to add. June 20, 2014
Rated 5.0 out of 5.0 by Perfect Location and friendly and extremely helpful staff The room was great. The staff went out of there way to help. Front Desk staff were amazing. The location was perfect we parked the car and we were able to walk and use transit to where we wanted to go. June 20, 2014
Rated 5.0 out of 5.0 by Large and confortable rooms The tour book said that this hotel was a good value. That was an understatement. The rooms had wood floors, twelve foot ceilings and were very large. The hotel is central to just about anything you would want to do in downtown Cleveland. June 20, 2014
Rated 5.0 out of 5.0 by Great Value Very happy we decided on this hotel. Very convenient to everything; very comfortable and large rooms. Great breakfast, and incredibly friendly and helpful staff. June 19, 2014
Rated 5.0 out of 5.0 by Great customer service and excellent room The staff at this hotel made us feel very welcome. Every person we met was friendly and genuinely nice. The room was beautiful, clean, and comfortable. The free breakfast was not gourmet dining but there was good variety and everything tasted good. June 18, 2014
Rated 5.0 out of 5.0 by great location, very good service, comfortable rooms We went to Cleveland for a weekend to see the Rock Hall Museum, I found this hotel on line and it looked good. On arrival the staff was friendly and very helpful. Our room was large, comfortable and well done. They did a wonderful job turing an old bank building into a well functioning hotel. We enjoyed the walkability of the city and that dining options were just a short walk away. Breakfast was the usual fare for Holiday Inn Express but welcome. I recommend this hotel, it was a very enjoyable stay. June 18, 2014
Rated 5.0 out of 5.0 by Excellent stay! After driving 4.5 hours with two teenagers, I needed to find a place to stay. I dropped my kids off at the House of Blues and just happened to notice a Holiday Inn Express across the street. I thought I would go in and see how much it was. To my surprise the price was good, the building, built in 1894, was beautifully restored in the lobby. The hotel clerk was extremely friend, efficient, and hospitable. He checked me in quickly, gave me two drink tickets for some type of happy hour and directed me to my room which was on the top floor. I chose to valet my car, which was only $4 more than driving down the street and parking it overnight. When I opened the door to my room, it was super! It had 20 foot ceilings, a granite counter top in the bathroom, beautifully decorated and exceptionally clean. The hotel was located near everything; shopping, restaurants, and even the pier which I walked to after having my free glasses of wine. At the end of my day, I crawled into one of the most comfortable beds ever and slept like a baby! It truly was a great stay! June 18, 2014
Rated 5.0 out of 5.0 by Good Value, huge room Location is great if you are going to an Indian's game. We could see the stadium from our window. And a bonus is that 4th Street, full of restaurants and bars, was practically across the street. The room itself was great, beautiful hardwood floors, very large, really high ceilings. The free breakfast was very nice, and the girl that was working that morning was going out of her way to make sure people had what they wanted/needed. My ONLY complaint was that the bathroom needed a bit of updating. The inside of the door was a bit beat up, and the marble countertop was a bit slanted. The biggest problem was that the bathroom door hinges squeaked REALLY loud, definitely needed some WD40. It was enough to wake my companion when I got up in the the night. June 17, 2014
Rated 5.0 out of 5.0 by Great location and use of old building Hotel is conveniently located: walking distance to sports venues, casino, nightlife areas. Rooms are very large as they have remodeled on old office building into a hotel. Rates are very reasonable for a large city. June 16, 2014
Rated 5.0 out of 5.0 by Outstanding Service My family stayed at this property for 2 nights to attend a concert at the House of Blues. Everything about our stay was perfect - from the central location, beautiful guest rooms, fun "manager's reception" and above all the outstanding service!!!! Would definitely recommend this property… June 16, 2014
Rated 5.0 out of 5.0 by Great stay Clean and great service close to the rock and roll hall of fame June 15, 2014
Rated 5.0 out of 5.0 by Unique hotel experience You will be satisfied with your experience. It will exceed your expectations. The rooms are clean. The air conditioning worked GREAT! Staff is courteous and friendly . For the price relative to other hotels in the area this was a value. The rooms are spacious and have high ceilings which really make a difference. June 13, 2014
Rated 5.0 out of 5.0 by Nice Hotel This Holiday Inn Express has everything that I want in a hotel. It's clean, comfortable, quiet, good locations, and breakfast. The room is nice with high ceilings, wood floors, and a contemporary look. The King bed was comfortable. I hardly watched the TV, but it was a flat screen with an HD picture. My room was at the end of the hall on the third floor so it was quiet. Street noise was not an issue. My room only had one window, so the room was a little dark. I didn't mind it though. I wasn't in town to spend all of my time in the room. Also, it's only one of two rooms like it. The location is great. Lots of things to do a places to eat within a few blocks. June 13, 2014
Rated 5.0 out of 5.0 by love verything here! the hotel is the best one i have been to. i love everything here. I believe you will love it too. June 12, 2014
Rated 5.0 out of 5.0 by Perfect Pros: old building, renovated though so has the charm without feeling dirty (hardwood floors +++) - great location right in the middle of Cleveland; great for exploring - breakfast was excellent (and included) - room was clean high ceilings and hardwood floors made it feel unique - express check-in, check-out (took like 2 seconds each time) Cons: parking was a little tricky (but not that bad) One of the best hotel experiences I have had in a while! Would not hesitate to go back to the same location again. June 12, 2014
Rated 5.0 out of 5.0 by Gorgeous! It may not look like much on the outside, but he King Whirlpool suite was everything on the inside. Spacious, clean, cozy, nice view, with the amenities I need...plus a perfect location downtown! Big thumbs up! June 11, 2014
Rated 5.0 out of 5.0 by Great Hotel, Great Location This property is stunning! The restored building has lots of character, and the rooms are beautiful. It's truly a unique place. It's conveniently located with the 4th Street restaurants and nightlife only a couple of blocks away. I highly recommend this hotel! June 9, 2014
Rated 5.0 out of 5.0 by Room size, cleanliness, friendly staff 5 star. Would recommend this hotel. Room size, cleanliness, friendly staff. Location was great for our visit to the Rock and Roll Hall of Fame and the baseball stadium. Short walking distance for both. June 9, 2014
Rated 5.0 out of 5.0 by Wonderful stay Our room was spacious and comfortable. We were at the end of the hallway and didn't hear any noise from other guests. The staff could not have been nicer and more accommodating, including allowing us to leave our luggage for the day after check-out. The location was perfect for both a baseball game and the Rock Hall. We had a great time in Cleveland and would definitely stay here again. June 8, 2014
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