Rated 4.2 out of 5 by 301
Rated 5.0 out of 5.0 by lw20lizard Great room with a view 14th floor
The bed was really comfortable and sheets were nice and soft!!!
April 11, 2013
Rated 5.0 out of 5.0 by CollegeSearchMom Great Value!
We spent 2 nights at this hotel and we loved it! I was a little worried about some of the reviews I had read before we went, but none of the complaints posted by others were true for us. Our room was upgraded because I was a priority club member, which put my family of two adults and two teens in a suite that gave us plenty of room and bed space. The staff was friendly and responsive. The room was clean. The hot water was hot and plentiful! The beds were very comfortable, even the sofa-bed. There are lots of great restaurants in walking distance and it was just a nice area to walk around in the evening. It was a short walk to the parking garage, but we were easily able to pull up in front of the hotel to unload the car and leave the car while we checked in. The breakfast was great with lots of variety (for an included breakfast) and there were staff available to answer questions and insure that everything was full. I highly recommend this hotel for anybody traveling to Cleveland. We were there for a college visit and if my daughter decided to go to school there, it probably would be the place we would consistently stay.
April 11, 2013
Rated 5.0 out of 5.0 by lewcy83 comfy bed, beautiful room
While our room was quite chilly the whole time, we still were very satisfied. It was clean, the bed was much more comfortable than most hotels we have frequented and the modern decor was very inviting and relaxing. There was a lack of professionalism displayed by the front desk staff - we felt as if we were being talked to like one of their friends, not by someone representing a business. They were very nice - just not very professional. It would have been nice to have valet parking. Regardless, the few times that there actually were outdoor attendants/doormen present, they were usually back around the corner from the entrance, appearing to be hanging out with their "homeys", smoking and joking around. On the other hand, there was a gentleman from the maintenance staff that rode on the elevator with us at one point and he was very friendly. He would have been a much better doorman to greet us. Despite the lack of professionalism displayed by most of the staff, we still had a nice stay and the room was very nice. Would definitely consider staying again. Did not utilize the continental breakfast however it always smelled amazing.
April 5, 2013
Rated 5.0 out of 5.0 by ireland32 Great stay great location!
A good friend of mine for 46 years recently turned 60 within two weeks of each other. We wanted to do something special. We live in Rochester NY. So we got tickets to the Cavilers Friday night game. The arena is a ten minute walk from the hotel. The desk gave us a great room overlooking the river and both the baseball and basketball stadium. The staff was great and location is perfect. Lots to do before and after the game. That was about my fifth time staying at the Holiday Inn Express Downtown Cleveland and each time was excellent.
April 4, 2013
Rated 5.0 out of 5.0 Great room and location near work
Room was clean, front desk very help full with locating eating locations. Great location for working downtown.
March 31, 2013
Rated 3.0 out of 5.0 by Courtney32 Unexpected wake-up
I read other reviews before making our reservation which stated that they were woke up by housekeeping well before check out. I went ahead and chose to stay here anyway. We have a 1 year old child who still wakes up 2-3 times a night and after a year without a full night of sleep we were looking forward to a night to ourselves and sleeping in. We chose this hotel because of the close walking distance to Quicken loans arena where we were going to watch the Cavs game. After returning back to the hotel and ordering pizza we got to sleep shortly after midnight. We were woke up around 8:15am by housekeeping banging on the door yelling "housekeeping". We assumed they knew we were checking out that morning and there was no reason to clean our room so we ignored it. She continued to knock and yell "housekeeping" for a good 3-4 minutes so my husband said loud enough for her to hear that we were still sleeping. Then she used her key and opened the door and quickly shut it. We then felt as if we were being rushed out, so we got ready and checked out. I know we are not the only ones that experienced this problem according to other reviewers. So if you are just staying here for pleasure as opposed to business then you may want to choose another hotel. Who knows what time housekeeping starts waking people up to rush them out!
March 26, 2013
Rated 2.0 out of 5.0 by WLBuzz worse bed ever
The young lady at the desk tried her best to help, that was the only plus to our experience at this hotel. She was unable to give us our tickets to the Rock and Roll Hall of Fame that was part of our package do to another employee who took the key to the drawer where tickets are kept. Then was told to lie to us about that that would be unable to give us the tickets earlier in the day of check in. Even after we had called prior to our stay to make sure we could get our tickets early on the day we where to check in. She was told to tell us we couldn't have our tickets until we checked in at 3pm. Museum closes at 5.
That issue was finally resolved when we demanded them to adjust room rate, so we could purchase the ticket at the Hall.
Then the bed, the bed had a giant sink hole. Kept rolling to the center of bed. Had to wedge a pillow under my back and try to say on edge of bed. Worse night sleep in a hotel ever. And the sheets wouldn't stay tucked in on the bed. We let the management know and they said they would issue a maintenance ticket. It didn't seem to be of a great concern to adjust our room rate due to our lack of sleep. I would not recommend this hotel to anyone.
March 25, 2013
Rated 3.0 out of 5.0 by nellieb Terrible bed with nice room.
On a recent stay at the Holiday Inn Express in Cleveland we were happy with the hotel appearance and location, staff, and room. But, the bed was so worn out it was like sleeping in a ditch. My husband and I had to cling on to the sides so we would not roll to the middle. We are a couple that likes to sleep near each other but not on top of each other. The worst mattress we have ever slept on. Additionally, the breakfast bar needs some help. On our first morning my husband went down for a cup of coffee. There was none left and several people standing around with empty cups in their hand looking for someone to help. The food was disappointing at best.
March 24, 2013
Rated 4.0 out of 5.0 by BPCLE Wedding Room Block
This hotel was a pretty good value. First of all, the building is gorgeous, and the rooms are really lovely. The breakfast is very good, and for a downtown hotel with a good location, it's a very good value.
I did have a few negatives
1. We used this hotel for a room block for my wedding. The initial person I was corresponding with was not particularly responsive. I finally reached another person, who upgraded my room, and was much more helpful.
2. We had a room with a jacuzzi tub, which was awesome. However, the water temperature was such that it wasn't worth it to use, because you couldn't get the water hot enough that it would be enjoyable.
3. The parking garage is a hot mess. It is very poorly laid out, and very confusing in terms of payment. If you don't get your ticket validated at the desk, you have to pay at a pay station before you get out of your car. No, you don't pay as you exit like every other parking garage in America. Please remember that so you don't have to try and back away from the exit gate like we did.
4. The check-in time is 4:00. 3:00 seems standard, and they weren't very accomodating in terms of early check in.
Overall, I would recommend this hotel based on the location and good value. However, I think it is helpful to know about these other things to prepare accordingly.
March 24, 2013
Rated 1.0 out of 5.0 by tamara999 Loud and poorly maintained
The walls must be made of tissue paper, you can hear even casual conversation in the next room. The hallways are broad and cold, and make an echo chamber for anyone in the hallway, opening and closing doors and the elevator. We were the furthest room from the elevators and could hear every time it ran or stopped. Additionally, our room had a small refrigerator that didn't fit under the sink opening so it was just sitting out in the middle of the hallway. Amazing, I would rather it not be there than walk around it. Bath tub was not clean and the shower never got hot, just luke warm for two consecutive days. Have 2 photos of the room, but they will not upload as my phone pixels are not large enough for this site.
March 23, 2013
Rated 5.0 out of 5.0 by kac199 staff is always nice and helpful
the location is great and close to all thing dowtown, the staff when checking in is always pleasant and helpful if need be,
would recommend to family/friends
March 22, 2013
Rated 5.0 out of 5.0 by Hauesby Best Welcome I have ever received at a hotel
I have stayed at a lot of hotels over the years and this is by far the best check in I have ever had. Danielle was amazing! She welcomed us as a priority member and made sure our accommodations were perfect. I have been to other hotels that have charged triple the amount of this one and the welcome or check in has ruined the experience. Whatever the Holiday Inn is doing to employ this level of employee I commend them and will now consider Holiday Inn more often in other locations. This hotel will be our only stop for Cleveland Football, Basketball and Baseball games when we are in town! The only item I hope there is improvement on is the water needs to be warmer for showers but it wouldn't keep me from staying here again, beautiful rooms! Thanks again Danielle, you made our weekend perfect!
March 21, 2013
Rated 5.0 out of 5.0 by S4471 Great hotel
I stayed here for a couple of nights in March and was very pleased with the hotel, staff and location. The room was great, very unique compared to standard hotel rooms. I slept more comfortably at the hotel than I do at home so no issues with noise, etc. the hotel is within walking distance to great restaurants and nightlife. Parking was easy, just turn right on past the hotel and it is the lot for 515 which is on the left hand side. If you bring your parking ticket to the front desk they can put the charge to your hotel room and then stamp your pass so you can have in/out access if needed. Staff at the front desk were extremely friendly and helpful. We did not eat breakfast at the hotel so I did not comment on that. The jacuzzi tub in the room was also great.
March 21, 2013
Rated 4.0 out of 5.0 by sammy21 Nice Rooms
We stay in the Cleveland area several times a year for various events. This was the first time we have stayed at this hotel. We were very pleased with the room. Clean and comfortable with nice amenities.
The location is within walking distance to many downtown area activities. Parking is at a ramp around the corner. Check in process was not real smooth - room was not ready, a long line of people checking in, and not enough people to handle. One of us had to circle the block in car as limited unloading spots were full and not clear as to what ramp to park in until explained at check in. After check in, no other issues.
March 20, 2013
Rated 5.0 out of 5.0 by WMU74 In the Center of Many Thyings
We had a wonderful time in Cleveland and being able to stay in a great hotel that allowed us to walk to just about everything we wished to see was great. The hotel and its staff were excellent. We loved the refinished wood flooring and every staff member we met said good morning or good afternoon to us. I would recommend this hotel to anyone.
March 18, 2013
Rated 5.0 out of 5.0 by BonJovi1fan Beautiful rooms.
We love this beautiful downtown hotel. Have stayed twice in the past 4 months. Will definitely stay again! The breakfast is a perk, too. Very tasty and fresh. Lots of choices. The check in staff is friendly and helpful. Parking garage is so convenient .
March 15, 2013
Rated 2.0 out of 5.0 by betty14 This time, not so good
We have stayed in your hotel a number of times with no complaints but this time there are a few. We checked into our room on the 9th floor. The room was clean but it looked worn. Our jacuzzi was old and some of the jets didnt work. The motor sounded like it was going to quit working at any moment. The floor was very noisy. Also, we had asked for a late checkout (1 pm). Nobody had informed the housekeeping dept so they knocked on our door twice. Then we felt rushed to leave.
March 12, 2013
Rated 5.0 out of 5.0 by Alan67 Front Desk Attention is Great
All Holiday Inn staff is very nice. BUT, for the first time I had the distinct pleasure of having someone perform the Gold Member Dance for me.
Tiffany at the Cleveland Downtown performed her 10 second "shuffle" which made the day complete for me. I travel all over Ohio, Pennsylvania and New York and on that day she made my check in worthwhile.
Thank you for making my stay perfect.
March 10, 2013
Rated 2.0 out of 5.0 by Susan01 Room nice, area depressed
It was my first time in Cleveland, the hotel is okay, the area is depressed and at night there is really only one block that has restaurants. Parking is not convenient. I will be coming back to the area twice a year, but will not return here.
March 7, 2013
Rated 2.0 out of 5.0 by poolboypaco Not that great an experience
When I got there, the room was not ready. When it was ready, I went t the room and found tha it had not been readied for occupancy. They changed my room and I went to the desk and got a key. I was put next door. I moved to the adjacent and found that there was no tv remote. I was going to call the desk but the phone didn't work. I called the desk on my cell and they said that they would send maintenance up. They never did. I went back to the first room I was assigned (I still had the key). I took the TV remote and found that the phone was just unplugged. They still never sent anyone to fix it. Not very impressive.
March 7, 2013
Rated 5.0 out of 5.0 by Eric062 Great hotel
This hotel was a pleasant suprise. I loved the high ceilings and hardwood floors. More character than the usual ultra modern downtown hotels. The front desk staff was excellent.
March 6, 2013
Rated 1.0 out of 5.0 by jimbo18 Saturday Night
We booked a bigger suite for a reason. They said that check in was 4pm. I told them we might be early and requested early check in. They said no problem. We show up at 430pm and the room wasnt ready. If check in time was 4pm and we showed up at 430pm the room should have been ready. WE said we were going out and would be back later. We show up after a night of partying and the room was given away. Are you kidding me. That was a bunch of bull. I was already there once, not my fault the room wasnt ready. Had to settle for 2 smaller rooms. I wouldnt go back.
March 4, 2013
Rated 5.0 out of 5.0 by Trademarked21 Great Hotel
My stay at the holiday inn express downtown was great. My girlfriend and I stayed there for one night and went to the Casino. It was a Great hotel and the staff was very helpful. The room was bigger than I had expected. The Beds were comfortable, and the parking was very close to the hotel. Overall I was very happy with my time spent there.
February 25, 2013
Rated 5.0 out of 5.0 by alfy Beautiful Facility!
Best kept secret in the chain. Old style beautiful facility with service to match. We won't stay anywhere else in the area having spent the night here.
February 25, 2013
Rated 5.0 out of 5.0 by BKDK WE LOVED OUR STAY
My wife and I stayed over a Sunday night after seeing a show, rather than drive 3 hours home. We had a large, clean room with a great view. The front desk was very polite and accomadating. Parking was not a big deal, liked mentioned in other reviews. It was only $12 to park overnight. We simply parked our car in the garage and walked over to the hotel with our pull behind bags. Checking in late Sunday made life much easier too, most likely. I do have to say that hard wood floors everywhere gave this hotel an unusual asset that I don't evr get to enjoy in all other Holiday Inns I stay. Our room was so unique, because of the flooring. We stayed on the 15th floor and that also made the stay special for us both. I plan to make a point to stay there again :)
February 17, 2013
Rated 5.0 out of 5.0 by ToniO Highly recommend this Holiday Inn
We were greeted out front by a gentleman who loaded our bags and brought them to our room. We had a suite that slept 6 and this room was beautiful. High ceilings, hardwood floors, kitchenette, comfortable beds and CLEAN ! When we checked out the 2 women at the desk were so friendly and had the answers to our questions regarding the history of the building. I would highly recommend staying here and I will absolutely stay here next time I'm in Cleveland. Also this is located within walking distance to great restaurants and the House of Blues !
February 9, 2013
Rated 4.0 out of 5.0 by bubs616 Priority club?
Upon check in they did not even recoginize that I was a prority club member and a Platinum at that. It would have been nice to have gotten a room upgrade. Also they now charge for parking? It is more than if I had paid my own? What is the use of getting validated if I am getting charge $2 more a day than direct with the lot? other than that this is a great property.
February 8, 2013
Rated 2.0 out of 5.0 by arehum HIE in Cleveland
I love HIE but staying at the downtown on Euclid was not a good experience. Parking is off site somewhat which is not unexpected in a major city but there is very poor way to load and unload in the front. The building seems to house several business other than HIE so there is no dedicated person to police the loading zone. I had no luck at loading in front or unloading because the cars just stayed there.
The day of my arrival, there was a work truck parked out front taking up two spaces. Obviously they were there to work on the hotel but with a minimum of loading space, it seemed like a poor place to eat up space.
My room was fine but parking and loading need a redo.
February 4, 2013
Rated 5.0 out of 5.0 by Mobile2 Great Place
Checked in early on a Sunday & rooms weren't ready, but the staff told me were to go and wait because I didn't have a car and they would get my room ready and come get me. I had to wait about 20 mins and room was ready . Very pleased with effort, Room was as clean as any I stayed in before. Of all the Hotels I have stayed this is top of the list place, Spacious,view & location a 10,,
January 29, 2013
Rated 2.0 out of 5.0 by Todd67 Tough Guy Security
After a concert at the house of blues we may have been a little loud, but rather than call the room and ask us to quiet down a security guard comes to the room and right away gets aggresive and threatens to throw us out of our room. It was very unprofessional and disrespectful. A simple call from the front desk would have solved the problem.
January 28, 2013