Rated 4.4 out of 5 by 891
Rated 5.0 out of 5.0 Great location for event at convention center
I was perfectly pleased with my stay at the Holiday Inn Downtown Cleveland. My room was delightful with its high ceilings and hard wood floors. The atmosphere on my floor was quiet and peaceful. The staff was exceptionally courteous and helpful, from the breakfast room to the front desk to the valet staff. I was in town for a multi-day event at the Convention Center and was very pleased with the ease of walking to restaurants and the Convention Center itself and felt that I got a very good deal for my money.
July 4, 2015
Rated 5.0 out of 5.0 by Marjact Downtown Convenience
We very much enjoyed our stay in this downtown location, just blocks from the Convention Center, the Rock and Roll Hall of Fame and more. The staff were very helpful. The room was spacious and lovely, with hard wood floors. The elevators, while smallish, ran quickly. There are great restaurants less than a block away.
We have only three small suggestions to make it even better. First, it would be great to have coffee in the breakfast and break room all the time. Most HIEs do. Second, ask staff not to run the vacuum outside the breakfast and break room during breakfast hours. It's noisy and a bit smelly. And third, make sure the staff always has change at the front desk. I had to walk to a CVS to break a twenty so I could tip our housekeepers and valet parking staff.
Overall, however, we would most assuredly stay here again, and probably will in the near future.
July 3, 2015
Rated 5.0 out of 5.0 by N & S Excellent Service
The main objective of the hotel staff, from front desk to house keeping - to make our stay comfortable. Well done, thank you!
July 3, 2015
Rated 5.0 out of 5.0 by geo082 Good value and great service.
Have stayed at different hotels near here and with the attentiveness of the staff and a above average breakfast bar, this makes my choice for the next time I visit. Rooms were larger than I expected and the beds were so very comfortable.
July 3, 2015
Rated 2.0 out of 5.0 by anotherwags Remarkably uncomfortable room
The A/C in room 503 was horrible. We basically could not be comfortable. Imagine taking a shower and going to a wedding - you weren't sweating before the shower, but never stopped after getting dressed.
July 2, 2015
Rated 5.0 out of 5.0 by pathseeker Perfect Location, Huge Room
This hotel is about a 10-minute comfortable walk from the convention center. There are many neat, local restaurants and shopping options within one block of the hotel.
Breakfast had a lot of variety, and the staff were very friendly and attentive.
Our room was very large!
The only weird thing was housekeeping hours. The first day, we were in our room until after noon and got a note under the door that we had missed our housekeeping opportunity. (Which we expected. That was fine.) The second day, we were out all day. We got back to our room at 6:30pm, and housekeeping was just finishing up. Not really a problem, just a little weird.
Overall, it was a great place to stay. Good value, location, and staff.
July 1, 2015
Rated 5.0 out of 5.0 by ABowers32 Beautiful Room!
The room was very beautiful and the hardwood floors were spotless! The staff were very friendly and happy, and helped us with all that we needed! This was defiantly the place to stay in downtown Cleveland!
June 29, 2015
Rated 5.0 out of 5.0 by c5t6 Unique downtown experience
Great location for walking to downtown attractions. Remolded old bank building with high ceilings and hardwood floors, not your typical generic hotel room.
Helpful and friendly staff. Had a great stay. Only small quibble was noisy HVAC system, and sticky spot on the hardwood floor.
June 29, 2015