Rated 4.3 out of 5 by 567
Rated 5.0 out of 5.0 by Rick & Sandy Great place to stay while visiting Cleveland
Great hotel very close to ballpark, basketball arena, downtown bars and restaurants and Rock & Roll HOF.
Only downside is that bars & restaurants close early on Sundays & Holidays (10 or 11 PM) and virtually no places to get a good breakfast downtown on the weekend. Cleveland is not yet interested in tourism!
September 5, 2014
Rated 5.0 out of 5.0 by Just like to travel Rock and Roll in Cleveland
My husband and I visited Cleveland over the Labor Day Holiday. Our goal was to visit the Rock and Roll Hall of Fame. I found this hotel on the Internet and was intrigued with the prospect of a renovated 1894 bank building. I was rewarded with a great experience! The hotel and rooms are fantastic, especially if you a history buff. We walked to a variety of restaurants and loved the Chocolate Bar Restaurant. The view out of our window was awesome as we looked at the Indian's and Cavalier's stadium. The next day we walked to the Hall of Fame Museum and had a wonderful day on the shores of Lake Erie. I am anxiously awaiting our next trip to Cleveland and this Holiday Inn Express,
September 5, 2014
Rated 3.0 out of 5.0 by Ryanwillbuyit Was hoping for smoother check in
Hi I just wanted to express our frustrations with our stay last Sunday. We came to Cleveland for a family event that was started at 4:00p. We arrived in Cleveland around noon and decided we would just get a hotel and not have drive back that night. We picked your hotel and went in checking on a room. We were hoping to be able to check in right away but as I chose to upgrade to what I believe was referred to as the "King" room with a jacuzzi jet tub there wasn't one cleaned yet but would be no later than 4:00. We went and did some shopping and came back at just before 4:00 hoping to change and get ready quickly. We were told it was a hectic day with turnover and our room would be ready in minutes. Had we known that minutes would be almost an hour and a half of waiting we would of went to someone else's room to get ready but we were told just a few minutes over and over. Once we got in our room it was a nice room but had to get ready and leave. When we got back that night we looked forward to relaxing in the jet tub, in fortunately I'm not sure why but once it was filled and turned on the jets were not even noticeable. We turned the dial indicated and no change in pressure. I proceed to try and call down to ask for any advice but not one of the buttons on the phone labeled for front desk, room service etc did a thing. I dialed 0, that got me to the desk and I was told there isn't room service and the dial should work. After a busy day decided to just turn in for the night and checked out early.
We stayed in room 710. Thank you for your time and consideration and please feel free to contact us with any questions or concerns.
This is pretty much the letter I emailed to the company contact only to get an email back saying it was an incorrect email but it was what I clicked on so????
September 4, 2014