Rated 4.4 out of 5 by 826
Rated 5.0 out of 5.0 by robbow13 Excellent Hotel
This hotel is in a great location in downtown Cleveland. It has the largest rooms of any HIX we have ever stayed in, and overall very clean and up-to-date. The staff is friendly and very efficient. Special thanks go out to Tiffany at the front desk, who went above and beyond to help us out with a problem (NOT hotel-related). We will definitely stay here again next time we visit Cleveland!
April 25, 2015
Rated 4.0 out of 5.0 by maryfmal service
as stated earlier regarding property left behind, disappointed that staff didn't save pillow aside after calling hotel and being reassured they woud save it.
April 24, 2015
Rated 5.0 out of 5.0 by JohnK53 Great stay, as usual
Always have a pleasant experience at Holiday Inn Express.
A few MINOR issues: thermostat was hard to read, I was offered a goody bag at check-in (a bottle of water and trail mix)-yuk. How about a discount coupon for a local restaurant?
April 23, 2015