Rated 3.9 out of 5 by 131
Rated 4.0 out of 5.0 by Fun Dad Vacation
Took my son up to Cleveland zoo,stayed here because it was close and a great place to stay for all the things to do around there. He loved the pool and sauna. Breakfast buffet was very good.
July 12, 2014
Rated 5.0 out of 5.0 by marcyb Great hotel
This was an excellent hotel for our conference. They could not do enough for you. Room were gret, food was excellent. Staff went above board to assure to our needs
July 12, 2014
Rated 4.0 out of 5.0 by Bladder Cold pool
All in all I was a okay stay, the pool was freezing, our bathroom sink smelled like peering and the room was so hot even with the air on. The beds were really comfortable and the staff were great. A free breakfast would be awesome also.
July 11, 2014
Rated 4.0 out of 5.0 by jayyyyyyyyyy Stayed for a wedding overnight
Hotel is at a great location right off 77 lots of restaurant choices, drugstores close by short ride to downtown
July 3, 2014
Rated 5.0 out of 5.0 by bigj56 A very nice suprise in the Cleveland area
I have driven past this H.I. quite a few times on my business travel around the Cleveland area. Finally I decided to give it a shot. What a pleasant surprise to stay at a full service hotel again. The lounge was great. The barkeep lively at conversation and the food from the restaurant was very good. The breakfast staff were extremely helpful going the extra mile to keep the diners happy. Location wise I have learned that if you travel within an hour and a half around Cleveland, this hotel is situated to give you ease of commute and minimum of miles traveled. Business people...stay here...you will leave with a smile on your face.
June 30, 2014
Rated 2.0 out of 5.0 by Fortune9468 Not A Happy Camper
The staff (Kristen) was very rude when we checked into the hotel I told her that I had two room and I requested joining room and when I told her that she was like we dont have those room on the 2 floor which im sure is not true and remind you I checked in this hotel at 1 pm on that friday. So then we wanted to pay cash and use a charge card for the room and she told me that we could not do that that we needed to do one form of payment so we used the charge card and I say kris could you tell me why I cant break the payments up and the first thing that came out her mouth was my name is kristen very rude I just lol cause that was stopping me from getting smart with her at the time . I asked for the manager and she was busy helping other people otu at the time so I just said forget and when to my room to look and make sure that both room was clean and ok for me and my family. Then the ac stoped working and I went back down stairs again and she was still getting smart other guest....... The way I see it of you dont like your job or if you are upset with someone else please find another job
June 25, 2014
Rated 5.0 out of 5.0 by jemstone88 Very Accomodating
The hotel staff was very helpful with some min or check-in issues. Friendly and pleasant.
June 24, 2014
Rated 4.0 out of 5.0 by jo127 good value
good value except for workout room. Friendly service and comfortable bed. Excellent front desk staff.
June 23, 2014
Rated 5.0 out of 5.0 by Bal Dancer Great Hotel
Had a great stay at this Holiday Inn. The huge ballroom was beautiful. The guest rooms were clean and relaxing.
June 19, 2014
Rated 5.0 out of 5.0 by KMI1 Great stay for wedding
Excellent staff even when the hotel was very busy. All was as expected. Maybe a larger bath towel would be nice.
June 18, 2014
Rated 5.0 out of 5.0 by dekk Comfortable room for business trip
I've stayed here many times in the past few years. The room is consistently clean and comfortable. It's great for business travel--comfortable bed, good breakfast buffet, and quiet rooms. In the morning, you can also go to the coffee stand for a great Latte before heading to work. The only amenity I would prefer as standard in the room is a refrigerator and microwave. If you need a refrigerator you can call the front desk and they will have one brought to your room, as long as there are some left. The staff have always been very friendly and helpful, and I enjoy my stays here.
June 12, 2014
Rated 5.0 out of 5.0 by nursejj Enjoyable stay
Everything about this hotel was pleasant. The free airport shuttle was prompt and the drivers were courteous and friendly. The room was quite and comfortable. Michael's Grille had tasty food and excellent service. The Seattle's Best coffee shop in the lobby was an extra bonus!
June 8, 2014
Rated 5.0 out of 5.0 by Lnico Overall nice place to stay
Great atmosphere, accommodating staff, clean in the main area and especially the room, pool and gym were clean and usable. Restaurants nearby or in hotel (great variety), shopping nearby, entertainment in the lounge all weekend. Very enjoyable stay
June 8, 2014
Rated 3.0 out of 5.0 by bwcox Decent Stay
A nice hotel with very good accomodations. Be aware though the bar is closed on Sundays should you have a meeting or conference on that day.
June 6, 2014
Rated 5.0 out of 5.0 by JAKS25 Great Stay
We were extremely pleased with our stay; Staff/Service was very friendly & the room was very clean. I highly recommend this hotel for anybody looking for a nice affordable place to stay.
June 4, 2014
Rated 2.0 out of 5.0 by Dinah213 Looks great from outside
This is the 2nd time I have stayed there. This will be the last time.
Very clean, just room air conditioner squealed all night.
My boyfriend and I stayed there, the bathroom had only 2 washcloths. Lighting in bathroom is horrible. Hard to do hair or makeup.
Front desk wasn't friendly acted like we were interrupting them. Several people complaining about no where to park.
June 4, 2014
Rated 5.0 out of 5.0 by Royce the Voice Great Stay
This was selected for me by the business associates in the region and was a great stay.
June 2, 2014
Rated 5.0 out of 5.0 by roeroe FRIENDLY STAFF
I STAY HERE A FEW TIMES A YEAR . IT IS SO NICE TO BE REMEMBERED BY THE FRONT DESK,,THE NIGHT MANAGER, THE CLEANING LADY AND THE STAFF IN THE RESTAURENT. WE ESPECIALLY LOVE DAVID IN THE RESTAURENT. HE ALWAYS MAKES OUR STAY SO PLEASANT. THE POOL IS TO DIE FOR..... EVERYTHING IS ALWAYS SO CLEAN. CAN NOT WAIT TO GO BACK IN JAN.
May 31, 2014
Rated 3.0 out of 5.0 by Platinum15151515 Great place but...
Everything about this hotel was great from the rooms to the staff at the front desk; however, the lady working the phones for customer care was incredibly rude. I called the day of my reservation to see if I was going to be able to get an early check-in. The lady told me she did not know. When I asked her if she could put me in touch with someone that might be able to help me, she hung up on me. I called back and received similar treatment. She was incredibly rude and condescending on the phone. I am still unsure why she wouldn't let me speak to someone else or someone at the front desk. Since I was just wasting time driving around Cleveland, I decided to take my chances at checking in early. The staff at the front desk were great and had my room available. They had no idea I had asked to check in early.
May 21, 2014
Rated 2.0 out of 5.0 by Rubsky Rubsky
I have been a platinum member for the past 8 years and stay in IHG hotels 3 to 4 times a week all over. I am already platinum for next year.
I asked about getting a free upgrade and the woman at the counter said that the rooms on the fifth floor which have a lounge for special guests cost $10 more a night and that I did not qualify. I have stayed at this hotel at least 10 other times and have been upgrade several of those times to that floor. I do not understand this, but I am now staying at another hotel in the area because of this.
May 17, 2014
Rated 5.0 out of 5.0 by Tricia918 Mis-Representation
Our stay at the Holiday Inn this past Saturday was very nice. The food at the banquet was delicious. The bar tenders were friendly. The bed was comfortable. It was all good until we received our bill in the morning. We had ordered 2 movies that were advertised at $4.99; however, we were billed $17 and $18 for them. I think the print on the true prices of movies should be larger and more obvious. We would not have ordered movies if we knew how much they really cost!
May 15, 2014
Rated 4.0 out of 5.0 by bluelightrain1984 Not too bad!
Check-in went smoothly, after a few minutes, but didn't receive breakfast buffet voucher (I was under the impression these were included with the honors program?#. Room wasn't bad but the bathroom reaked of a pungent musty odor #presumably from a leaky toilet?#. Good toiletries! Bed and pillows were very soft and comfortable. I appreciate the honors program with Holiday Inn and they have now subsequently become my primary hotel chain to utilize on my #many) business trips. Quick and easy location, right off of the interstate. Lobby scene, with the loud bar/club on the weekends, was a little tedious. Overall pleasant stay. B+ Thanks!
May 13, 2014
Rated 5.0 out of 5.0 by Adie214 Weekend Basketball Tournament
Hotel was nice and we would stay again. Wifi was HORRIBLE! Never could get it to connect.
May 1, 2014
Rated 1.0 out of 5.0 by smitty61204 Poor value
need more attention on the fitness room. Elevavators have loose panels and casue a short in electircal pannel that casue people to get stuck in the elevator. This happened after the day before when I told them of problem and they did nothing. Waiters on breakfast are not very frinedly. Bartenders have their favorties and ingore the rest.. Night manger tyrs but I think his hands are tied with just how much he can do. This is not worht the price they charge for one night...
the only nice thing is there is a bone fish grill and outback across street where the service and people are amazing....
April 30, 2014
Rated 5.0 out of 5.0 by Lindsay O. Worth the trip
I come here for work once a month, and the staff is always accommodating. Big, clean, and quiet rooms. Close to freeways, shopping, dining, and entertainment. Affordable room service if you choose not to go to their on-site bar or restaurant; walking distance to other near-by restaurants. This site provides free breakfast buffet coupons for IHG rewards members, which has very good food. Definitely worth the stay.
April 28, 2014
Rated 3.0 out of 5.0 by J111b Breakfast Sunday Morning
Saturday my service was good and management was good. Sunday morning two cool pots of coffee, pancakes batter loose and the bacon was Terrible. When I asked my waiter to correct these issues he brought back colder coffee and grease filled horrible bacon. I wouldn't stay there again if I planned on having breakfast or a meeting. I wouldn't chance a repeat performance by my waiter and your cook.
April 17, 2014
Rated 5.0 out of 5.0 by LoisG Nice Property
Haven't stayed in a full-service Holiday Inn in years, so I wasn't sure what to expect. It is a nice property, conveniently located with fine staff. Room was excellent, and compares most favorably with other hotels. I will stay there again.
April 11, 2014
Rated 2.0 out of 5.0 by sleepyagain Done with this Holiday Inn
This was the second year that my friend K Ress and I stayed at this place as we make this yearly visit to the Cleveland area. This will be our last stay there as it was deja vu. Last year we were in a room next to a group of young people who were partying long after the nightclub closed. We explained that this year and requested a room far from that action. The night manager was very apologitic and discounted our room, and gave us other nice perks. However, our room was behind the nightclub so we had the throbing sound of the music until it closed. Then in the room next to us , the party began. We complained again and the noise did quiet. However, try to get back to sleep. I'll never stay there again as it is party city.
April 11, 2014
Rated 4.0 out of 5.0 by Scorp101 Nice place and pleasant staff
Have stayed at this hotel on different occasions, for business and pleasure. The staff is always courteous and pleasant. Nice bar on site and the rooms are always nice. Appreciate all the staff does to make a stay away from home pleasant. Thank you.
March 30, 2014
Rated 5.0 out of 5.0 by jangelo Lounge Grand Opening
I was at the hotel on a business trip and it happened to coincide with a party that the hotel was hosting to celebrate the re-launch of their nightclub Impulse. They have the best scotch!
The new decor and layout were very impressive to say the least. All of the employees in the lounge could not have been friendlier or more helpful.
The hotel in general is in great condition and my room was newly updated and spotless.
All of the employees of the hotel from the front desk to room service and even the breakfast staff were warm and engaging.
I will definitely return to this hotel on my next visit.
March 17, 2014