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Rated 4.6 out of 5 by 57 reviewers.
Rated 5.0 out of 5.0 by HI Express Cleveland My overall experience was great! I was not acknowledged as being a rewards member and did not receive a welcome gift. Other than that my stay was great! July 26, 2014
Rated 5.0 out of 5.0 by Very Nice Great staff..very helpful and polite. They keep the location clean and comfortable! July 24, 2014
Rated 5.0 out of 5.0 by Staff and Housekeeping The Front Desk Staff and Housekeeping are wonderful here. This staff goes out of their way to please their guest. I would recommend this hotel to the fullest. July 23, 2014
Rated 4.0 out of 5.0 by quiet room and comfortable bed We checked in very late and the hotel was full of young kids playing a little league championship. The hotel had put us on the 3rd floor and told us to let them know if it was noisy. It was fine. We slept in late so didn't have breakfast. July 17, 2014
Rated 5.0 out of 5.0 by Dependable quality We stay here quarterly and found the hotel to be better that many Holiday Inn Express locations July 15, 2014
Rated 5.0 out of 5.0 by Good Stay Nice room and great staff. Carpets needed a little spot remover, but overall hotel was convenient and clean. July 10, 2014
Rated 5.0 out of 5.0 by Gute Hotelklasse. Wir waren zum zweiten mal in einem Holyday Express und die Qualität innerhalb der Hotelklasse hat sich bestätigt. Wer nicht auf die letzten 10-20 EUR beim Hotelvergleich achtet ist in einem Holiday Inn Express scheinbar überall gut aufgehoben. July 6, 2014
Rated 5.0 out of 5.0 by Great room Always stay here when visiting my parents. I think relaxing here a couple of days after visiting them well worth it. July 3, 2014
Rated 5.0 out of 5.0 by Pleasantly Surprised The pictures while booking matched the actual hotel exactly. We were all pleasantly surprised by how nice the hotel was, how nice the rooms were and how wonderful all the staff was. We enjoyed our entire stay. The breakfast in the morning had enough variety to cater to all tastes and desires. We were telling everyone we saw about how great the hotel was and we will definitely be staying there again when we visit next. July 3, 2014
Rated 5.0 out of 5.0 by Great Service Even that was a last minute reservation the customer service was exceptional. They tried their best to acommodate me and my kids in a room were we could rest and move on the next day on our journey. The breakfast had variety and the staff even help with making the pancakes. Love the entrance of the hotel it make me stay there. July 2, 2014
Rated 5.0 out of 5.0 by Great hotel All of the Front desk staff were absolutely awesome and accommodated my needs and requests without hesitation. I left my toiletries at home and they made sure that I got what I needed compliments of holiday inn express. So thank you for being such a friendly and beautiful hotel. If I ever have to come back this way I will for sure stay again. Great Hotel and Great Service by staff. June 29, 2014
Rated 3.0 out of 5.0 by IHE Experience The housekeeping staff would not leave my thermostat alone. Every day of my stay I would return to my room to find it at 85-90 degrees. My hub caps were also stolen off of my vehicle. After informing the staff, I was told there had been prior issues and they were taking steps to improve parking lot security. June 19, 2014
Rated 4.0 out of 5.0 by Good but a few problems make sure the internet works before putting your PJs on. make sure the air conditioning is programable before putting your PJs on. But the staff was very very kind an helpful. June 15, 2014
Rated 5.0 out of 5.0 by GREAT staff and Hotel have stayed at this location several times. Would recommend it to anyone very nice hotel. Staff is excellent it is a great place to stay June 15, 2014
Rated 5.0 out of 5.0 Wonderful Stay The staff were friendly and helpful. If I asked for something it was there in a few minutes. My daughter loved the pool and breakfast. The breakfast had a variety of choices. June 12, 2014
Rated 5.0 out of 5.0 by comfortable room The was very comfortable and clean. We had a very good night's rest. June 9, 2014
Rated 5.0 out of 5.0 by Great hotel Great hotel and will definitely recommend and return. June 9, 2014
Rated 5.0 out of 5.0 by Comfort in the time of need. We stayed here due to a death in our family. It was nice for us 4 to find a nice place to rest our head and feel safe away from home! Thanks Vicki, you made our stay extra special with your warm smile and kind help with extra towels! PMcMillan June 5, 2014
Rated 5.0 out of 5.0 by Great Place Very clean rooms and courteous staff. Especially, cleaning lady on 3rd floor on Saturday May 17th who respected my wishes. May 21, 2014
Rated 5.0 out of 5.0 by Super clean rooms The convenience of this hotel,was important to our visit because our daughter is going to relocate with her family to Cleveland, Texas. Our room was exceptionally clean and was cleaned thoroughly each day of our stay. All employees were very courteous and helpful. May 15, 2014
Rated 5.0 out of 5.0 by Best in the Area We've stayed at the other hotels nearby but this is first time we have stayed here. The breakfast is better than the other hotels and it is much quieter. Many of the other hotels are clustered together and some are lower quality properties and can sometimes draw a rowdier crowd in the parking lots at night. This hotel is located a bit further away from that. Very nice, large rooms, staff was extremely friendly. May 8, 2014
Rated 5.0 out of 5.0 by One of the Best in the State I have stayed at this location many times and it continues to be the best HI Express around. Great on all counts! I hope to stay again soon. April 20, 2014
Rated 3.0 out of 5.0 by When we checked in we asked for a quiet room When we checked in we were on the 1st floor and asked to be moved to a quiet room. We were changed to the 2nd floor and it was not quiet. We had either children or very noisy adults above us. They ran back and forth and hollered all day and into early evening. It seems that it would be common sense to have all children and people with pets on the 1st floor. 2nd floor should be for people with young adults and the 3rd floor for people who want peace and quiet. The eggs for breakfast were not cooked and smelled sour. We have stayed at this property many times and this is the 1st time that we have not been satisified. We have family in the area and will be back but only at this property if thing are resolved. April 17, 2014
Rated 5.0 out of 5.0 by Great service and very nice accommodations We were particularly pleased with the desk clerk, Jennifer! She went above & beyond to help us locate a Catholic Church in Cleveland & we are very grateful to her for that. In addition, we had a family emergency on Saturday in another state & needed to make an immediate return to home so that I could fly to the emergency. We were supposed to stay Sat. night & I got the emergency call at 3:00 in the afternoon. I called the motel & again spoke to Jennifer, explaining the problem & asked if we could possibly cancel Sat. night's stay. She agreed to check with the manager (sorry I can't remember her name) but the manager was also very helpful in agreeing to let us check out right away & canceling the reservation! I can't say enough good about how much we appreciated Jennifer & our lovely accommodations. We will definitely stay again as we have family in the area. April 8, 2014
Rated 5.0 out of 5.0 by Here Again Second time we have stayed here in 3 months, and it was just as nice as the first. Keep it up we wil be back!!!!. March 25, 2014
Rated 5.0 out of 5.0 by Nicest Holiday INN Express in East Texas The Cleveland HIE is one of the nicest HIE I have stayed. The property is excellent and the staff is friendly and helpful. I would drive out of my way if possible to stay at this property if I had to. Great Job and I highly recommend this HIE! March 3, 2014
Rated 5.0 out of 5.0 by Very clean and great service. I had already books my room when I found out they were giving a discount to Lock N Load vendors. Called Patty and she gave me the discount. Very friendly and helpful staff. Enjoyed our stay. February 12, 2014
Rated 5.0 out of 5.0 by GREAT STAY! The GM, Patti and her very capable staff have oneof the BEST HIE's we have stayed at, The wife and I travel all over the US and we stay at a lot of Holiday Inn's this one is TOP Notch. LOVED IT!!!. Everything was Great. February 10, 2014
Rated 5.0 out of 5.0 by What a great property! We reserved the room for family. Everything was great. Clean and pleasant. Thanks! January 20, 2014
Rated 3.0 out of 5.0 by report for clevelane holiday inn express the room could have been cleaner, and the bed was soooooo hard. I stay at holiday inns 6 months out of the year and i have never slept in such uncomfortable beds. January 12, 2014
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