Rated 4.8 out of 5 by 191
Rated 4.0 out of 5.0 by DLS414 Great Customer Service
I have stayed at this location many times. This particular time I found my room not to be as clean as I have always found it to be in the past. I find the level of customer service to be above many of the local hotels.
July 27, 2015
Rated 5.0 out of 5.0 by dmc346 still a great place
all is well as usual. noise from the gin mill across the parking lot can be disturbing. ask for room facing the back lot if you can. will continue to stay here when in the Albany area/
July 25, 2015
Rated 2.0 out of 5.0 by MM2468 Noisy hallways, rude kids
Before I get too far into this review, I want to make clear that I have raised two of my own children, am a grandmother, have been a public school teacher for a lot of years and experienced travel with teenage teams. NEVER would the kids under my supervision have been allowed to behave the way this wild bunch did, treating the hotel as their own personal playground! Hotel staff did try to corral them, though the noise level went right back to LOUD when staff left. Adult supervision seemed to be absent.
Having stayed at HIE on more than one occasion, I have learned to ask for a room at the very end of the hall to minimize the noise. Usually that is honored. Not this time, much to MY chagrin!
July 21, 2015