Rated 4.0 out of 5 by 77
Rated 5.0 out of 5.0 by RMartin59 Buisness
The Staff was very accommodating. The manager special in the evening could have been a little better, but I guess all Holiday Inn Expresses are not the same. Overall I had a good stay
July 21, 2014
Rated 1.0 out of 5.0 by MJP1 Unsatisfactory stay
When I walked in the front door, the smell of chlorine is so strong as to be annoying. I realize an indoor pool has some smell, but the strong was very smell. When I realized that the breakfast room was located near the lobby, and how strong the smell was, I decided that I would have to go elsewhere to eat breakfast.
When I tried to use the hairdryer - it would not work. I tried repeatedly to reset it, but to no avail. When I called the front desk for a hairdryer to be delivered, I got a very unsatisfactory answer as "we don't have any". After I questioned further, I was told that Housekeeping was locked; when I asked whether they had a key, I was told "No.......No....." After questioning further I was once again told that they had none. I dressed and packed my car and upon leaving the hotel was given a discount, but after questioning again how they had no other hairdryers, was told that she did not have a screwdriver and could get me one.
Very unsatisfactory experience - with a meeting in early a.m. and had to go to Walgreen's which is nearby to purchase a hairdryer and dry my hair at the building where my meeting was to occur.
However, chlorine smell was not as pronounced the next morning.
July 14, 2014
Rated 1.0 out of 5.0 by LovintheArmyWife Do Not stay here
Dirty room, whirlpool had dirt ring around it, several fruit fly's in the room on the walls, thick dust on the wall, lumpy mattress and pillows, housekeeping did not clean the room and the Gen Manager Michael did not hadle the situation as a manager should nor did he come out of his offc to say the situation is being handled nor apologize for the inconvenience instead he took $20 bucks off, bonus pts and basically said "Good night", I am a manager at my job and how he made Genearl Mgr is a shock to me, but it is a small town. Front desk staff Kedra was very unprofessional as if she took this personal when we were the one's with the problem, she did not say one word to us at check out, not one, then when I asked for a comment card her and the lady over housekeeping sat there and read my comments at the front desk ....there all about the money not customer service do yourself a favor and stay at the Hampton Inn or elsewhere
June 27, 2014
Rated 5.0 out of 5.0 by Keith1966 Nice Staff and clean hotel
AWESOME....team was helpful and we will be back. thank u all and c u all soon
June 26, 2014
Rated 2.0 out of 5.0 by Travelnot Room Air Condition leaking and soaked carpet
Even though I had reservations and let the customer service rep know I was going to be after midnight arriving, my room was given away. The only room left was a room with an air conditioner leak and wet carpet. After a 900 mile drive I was too tired not to take it. I traveled 900 miles to attend a wedding (a full day of preparation and participation) and was driving back the 900 miles the next day. I did not have the time to move rooms, which apparently gave the management the green light to charge me full price for a room that smelled like a wet dog.
June 25, 2014
Rated 5.0 out of 5.0 by mama1962 Great service
The service at the front desk was great. The room was very clean and comfortable. The noise in the hall was distracting, but, it did finally settle down. We were there for a college orientation and there were several families with children and teenagers, so a little noise was expected. We stay here almost every time we come to town. It is a safe and inviting hotel.
June 23, 2014
Rated 4.0 out of 5.0 by Workout guy Great place to stay
Only one complaint.....the TV does not work in the workout facility, nor did it a few weeks ago when we stayed.
June 22, 2014
Rated 5.0 out of 5.0 by Huntsvillany Great HIE As Always, Slow Internet Though
Typical of HIE, this hotel is clean and efficient. The Internet is too slow. The Suite Shop needs some stocking and variety as well. However, even with those two issues, the hotel is clean, comfortable, and quiet with easy access to Jackson without paying Jackson prices.
June 22, 2014