Rated 3.9 out of 5 by 56
Rated 5.0 out of 5.0 by BigSgDaddy Like being at Home
I feel so welcome and at home when I arrived. I was greeted coming and going. I could laugh and talk to any of the staff just like a member of the family. Thanks for always making my stays comfortable and like being at home.
February 16, 2014
Rated 1.0 out of 5.0 by What are you doing ? Kept trying to rent my room out
Horrible stay, I stayed for two days. I am a Platinum member, I stay 3-4 nights a week all over the US!
At 8:00 pm., a man knocked on my door, I answered, he said what are you doing in my room!? I called the front desk.
At 5:30 AM., I get a knock on the door from the front desk, Saying their housekeeping, I asked what do you want, she said I don't have you in the computer!? I was unable to sleep, with doors slamming, loud patrons, unruly.
Don't stay here, a waste of your time!
February 13, 2014
Rated 5.0 out of 5.0 by WearyTraveler87 Great place at a great price
The staff was very friendly and helpful. The room was beautiful!
February 12, 2014
Rated 1.0 out of 5.0 by Lachelle21 UNPLEASANT STAY
I did not enjoy my visit this time.. I usually enjoy myself but not this time.. Everyone seemed to have a attitude and housekeeping was just ridiculous!!!
February 6, 2014
Rated 2.0 out of 5.0 by AP Road Warrior Disappointed
I was disappointed in my experience. As a PC member who needed a private place to meet with one person for 30 minutes, I was charged to use the conference room, which was not being used. And the hotel tries a little too hard to ask guests to rate them a 10 with the posters around the hotel. I'd suggest spending a little more time on training how you respond to repeat customers' requests and staff training, and a little less on taping up posters.
February 3, 2014
Rated 2.0 out of 5.0 by golf1947 Room
The room was never cleaned throughout the week. The bathroom floor was never moped nor the vacuum run
February 3, 2014
Rated 5.0 out of 5.0 by Jimontheroad Great Front Desk
Had a very smooth check in, I was congratulated on my Platinum membership & was in my room in a very short period of time. The room was comfortable & functional. The staff was great from the front desk to dining room.
January 15, 2014
Rated 2.0 out of 5.0 by JWCorne67 Poor Housekeeping and Customer Service
My Family and I stayed here while attending a sporting event at a local college. We found that the staff was unfriendly, rude and very unaccommodating. We were approached very early (before 9AM) by the housekeeping staff, on both Saturday and Sunday mornings. Because we did not let them in after their initial attempt, no second attempt was made to clean our room and replenish our towels. My wife complained to the manager, and was told that she could swap her own towels for the towels by the pool, but he could not help her with her complaint and would not send towels to the room.
We were scheduled for check out on Sunday, and were still approached by housekeeping before 9AM. I did not stay to find out if the room was cleaned, but as of our 12PM departure, no one had returned to attempt housekeeping.
I am so disappointed with the service I received, that I may not return to this property in the future.
November 18, 2013