Rated 1.0 out of 5.0 by Kat17 Poor Management
After driving for 13 hours, I arrived at this hotel expecting a suite (which I had reserved) only to find that they had given it away to another guest. What I got instead was a regular room, at the same price as the suite, with a broken television and hair in the bathroom. When I initially suggested a discount, I was told " You have received the rate for a regular room". I received a $25 discount for my room only after complaining. In all actuality, according to Holiday Inns own advertisement, "Best price guarantee or your first night is free" my room should have been free. The keys to my "new room" even had someone elses' last name written on them. I come to this area 2 or more times a year and I guarantee this was my first and last stay at this hotel!
May 10, 2013
Rated 3.0 out of 5.0 by BMP1788 No Platinum Recognition
Average HI Express. No recognition for Platinum status.
May 8, 2013
Rated 5.0 out of 5.0 My Favorite Place to Stay
I always enjoy staying here. I usually stay here about once every other month and combine business with pleasure.
April 26, 2013
Rated 5.0 out of 5.0 by jimmiemmm james m
Friendly and helpful staff convenient location and well priced
April 22, 2013
Rated 5.0 out of 5.0 by Brad33 Excellent Service and Friendly Staff
I have been staying at this location for months and have continued to recieve excellent and friendly service. I have multiple rooms setup for a direct billed business account and spend more time in hotel rooms than my home. It is not the best circumstances to live in, although it is nice to have a excellent hotel and staff to greet me after a long day at work. Also it is nice to have the priority club rewards system for loyal customers. If anyone is looking for a nice, clean, quite, and comfortable room this is the best location in the Jackson, MS area.
April 7, 2013
Rated 4.0 out of 5.0 by 0kie811 Overnight stop during road trip
This HIE is ok. Nothing special to set it apart or to be rated above the many others I have stayed at. Seems to be getting a bit worn and tired. My room on 4th floor was next to electrical vault. That was not a problem but the doors must be paper thin as there was allot of hall way noise. Even the icemaker down the way roared. Bed was comfy and room was clean. Althought the furniture was worn and there were some stains in the fabric of the chairs. Also TV cabinet was stained next to where the trash receptical was placed. Not much contact with staff. Checkin was alright except my priority club membership was not recognized until I mentioned it! I hope HIE nation wide is not declining as we really like staying with them.
March 22, 2013
Rated 3.0 out of 5.0 by CSIII Hotel Showing Age
I have stayed here several times...hotel seems to be showing its age. Toilet did not work properly. The maintenance man said that he knows they need to get it fixed (then why not do it). Wi-fi was extremely spotty in the guest room. I had to sit in the entryway of the room to get consistent service.
Breakfast was good and the staff was friendly. They did allow a late check-out.
March 13, 2013
Rated 1.0 out of 5.0 by buyerbeware buyer beware
My reservation ask for NOT NEAR ELEVATOR, so they gave
us a room NEXT TO the elevator and would not change it, even
though we ckd in about 4. This was the SECOND time they
ignored same request at this location. Did not get ANY SLEEP
The GSM first said we did not make the request, but the clerk
found it in the notes. She then said she would add the rewards
points back to account. this has never happened.
they did not provide any of the usual priority club benefits
It seems mgmt is indifferent to guests requests, incompentent,
or can't read. I don't know which.
My advise BUYER BEWARE
March 11, 2013