Rated 3.8 out of 5 by 44
Rated 4.0 out of 5.0 by il309 No perks for platinum membership
I was surprised on check in that there were no perks given to Platinum members (ie bottle of water with a snack). Everything about this location is good and I have no complaints about the stay, I was just surprised that nothing was given out as a perk on check in. My room was upgraded based on my Platinum status and it was appreciated.
I have only encountered one other HIE that I stayed at in Indiana that did not give out a perk at check in and I now stay at a different HIE that is closer to my destination as opposed to one in a higher traffic area of the "big city".
February 25, 2013
Rated 3.0 out of 5.0 by Marty1948 Decent facility
Staff did not acknowledge PLATINUM status. Had problem with drain in bathroom sink, Had to fix myself. No maintenance staff available. Slow on housekeeping. 3:PM before room was cleaned.
Overall, good facility. Stayed here before and would probably go to LeClaire next time.
February 23, 2013
Rated 1.0 out of 5.0 by Troy88 Awesome people
One of your best properties I always appreciate your folks there.
February 20, 2013
Rated 4.0 out of 5.0 by kehaak Wedding Reception
Stayed here on a Saturday evening for a wedding reception my wife and I attended. Used points to book the stay last minute, had no issues. The only down part to our stay was the front desk cleck. She was rude and unfriendly.
December 10, 2012
Rated 5.0 out of 5.0 by Shawnderson Excellent Staff.
I rolled up to this hotel thinking I had a free nights stay using my reward nights. When I tried to check in the desk attendant said she didn't see me in the system. So I ran out to the car to get my confirmation paperwork, thank god my wife printed it. =)
Gave the lady at the front my information and she was like.. uhhh.. sir your reservations were for yesterday. I totally screwed up and was ready to pay full price and lose my points. But she went above and beyond and fixed my reservations with my reward nights. She saved the day! I was really impressed by the staffs ability to come through for their clients.
Thank you Holiday Inn Clinton!
October 29, 2012
Rated 3.0 out of 5.0 by BTUM Bad Housekeeping but great front desk and breakfast staff
This visit was to a small town which this property was the only IHG property available. If I was asked would I recommend this property to someone who had to stay in Clinton, IA then YES, but if you could stay 35mins away in another IHG property I would recommend that. The main problem we had was with the housekeepers. I am not sure if the Express Brand has changed their housekeeping standards to those similar to an extended stay Brand (Staybridge or Candlewood), but for the 3 nights we stayed our bedding was never changed.
After speaking to the front desk associate (FDA) we were informed that the above mentioned was correct, and that property were following extended stay IHG properties policies. We informed them that if they were following those policies that there should be signage stating that. After speaking to the FDM (Front Desk Manager) THROUGH the FDA we received 1 night free, only paying for 2 nights stay.
If we ever travel to this part of Iowa again after this experience I believe that I will have to stay 30+mins away from this property.
October 22, 2012