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Rated 4.7 out of 5 by 130 reviewers.
Rated 5.0 out of 5.0 by Pleasant Stay Conveniently located right off of I-75. Staff friendly and courteous. Executive double king room was quite large and clean. Beds were very comfortable. Plenty of food choices in the area. Breakfast area was roomy, food choices were standard HIE offerings. I would definitely stay there again if passing through the Knoxville area. July 27, 2014
Rated 5.0 out of 5.0 by Great overnight stay! Quick check reservations were made prior to my visit. Extremely clean, comfortable room. Breakfast was great and offered a wide of variety. July 23, 2014
Rated 5.0 out of 5.0 by Great stay! Great hotel. Very clean. Friendly staff. Two King beds in each room! July 23, 2014
Rated 2.0 out of 5.0 by Room Type Switch Tammy, while I appreciate the follow-up phone call the next AM, this room type swap event has occurred at HI Express/Clinton before; in short, it's our view that if another guest unexpectedly "stays over" at the last minute, let them move rooms and not take away a room type/category which we had booked ~2 months in advance. Being met at the desk Thu/17th eve with 'oh, you are the ones...' and a reach to the side where pre-made keys with a yellow post-it are located then voice trails off is a HUGE warning sign, not even a 'welcome, back Returning Guest' or 'thank you Rewards Member' or anything even close in the exchange. We recognize staff there likely views the change as an "upgrade" with the room category/type swap, however, more noise across from the elevator entry/congregation area is NOT an upgrade with wake-up calls at 10pm, 11pm, 2am, 4:30-ish am, etc, etc. Thus, after a miserable night, we cancelled the next 4 room nights that were on a separate reservation; further, we are fairly certain we must recommend against family members staying there in our family reunion planning newsletter re: ~30 rooms & 3 room-nights each. Since this has happened before a couple of times at this property, this latest event which also affected our friends is a loss of confidence/faith with HI Express Clinton. Again, thank you for the follow-up call of obvious concern the next AM; it pains us to respond this way especially following the very positive engagement with you on our Sat-Sun rooms earlier that same week. Sincerely, cdj. July 22, 2014
Rated 5.0 out of 5.0 by Great room and friendly staff The location was very easy to find from the airport. Even though it was a late check-in the staff was very friendly and helpful. I would definitely recommend a stay at this enhoyable establishment., July 22, 2014
Rated 5.0 out of 5.0 by Comfortable bed and clean rooms I would recommend this hotel to all my friends and family. Very friendly and helpful staff, good size pool and very nice and quiet patio. It will be my destination every time am heading that way. July 21, 2014
Rated 5.0 out of 5.0 by Wonderful experience!! I called the day we were to arrive to inquire about our 2 rooms being adjacent to each other. Mandy told me they were across the hall from each other, but she would see what she could do. When we arrived several hours later, our rooms WERE adjacent to each other! Then the next day, I badly injured my toe at the lake, and Mandy once again came through with antibacterial ointment! Later I flooded the bathroom floor while taking a shower, and Georgiann came up and mopped it all up cheerfully and not making me feel like an idiot for not putting the shower curtain in place to begin with! This is what I call southern hospitality!!! July 17, 2014
Rated 5.0 out of 5.0 by Very Impressed! I was very pleased and impressed with the quality of service. The swimming pool was indoor/outdoor and very nice and clean. My family had a great time. Rooms were very nice and comfortable. Two thumbs up, way up!! July 16, 2014
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