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Rated 4.7 out of 5 by 152 reviewers.
Rated 5.0 out of 5.0 by Outstanding Staff I visited this hotel after a long drive with my family on the way from Chicago to South Carolina. The woman at night greeted as warmly, accommodated our needs and was overall very pleasant. Our son was not feeling well and her concern and information regarding where he might get treatment was very much appreciated. August 12, 2013
Rated 3.0 out of 5.0 by Hospitality horrible! Rooms are decent but clean. Stayed in a suite. Horrible hospitality coming from the staff, especially the night staff on the weekend. Did not have extra bedding or room towels and didn't have pool towels. Service rep had a horrible attitude and acted like it was such an inconvenience to be asking her anything. This was on multiple occasions. August 9, 2013
Rated 5.0 out of 5.0 by One of the better locations Drove a little farther down the highway just so I could stay at this location. It doesn't take a whole lot to make a wonderful experience for the customer. Just give good service, have clean rooms, have fast internet, quiet rooms, newspaper delivered at the door in the morning, and acknowledge the guest. This hotel has it figured out. Simple things that make a bid difference in were the business traveler stays. More and more hotels have given up on the service side of the stay. This is one that has not forgotten that. August 7, 2013
Rated 5.0 out of 5.0 by Best holiday inn express ever! We stay in a lot of holiday inn express hotels throughout the year, this one was by far the best!! The room was super comfy and nice, pool was warm (which is rare) and the staff was nice and super accommodating. After traveling with 3 kids all day and coming across lots of booked up hotels finding a room here was definitely a blessing for our family!! August 4, 2013
Rated 5.0 out of 5.0 by Yet another comfortable stay at this hotel We always stay at this hotel when visiting Norris Lake in the summer. We have never had a bad experience. Comfortable bed, good breakfast food, indoor/outdoor pool and relaxing hot tub. The only slightly negative I can come up with on our last visit is that somehow our room was missed by housekeeping one morning and didn't get cleaned. Never happened before and I'm sure was just a fluke. August 2, 2013
Rated 5.0 out of 5.0 by Great service, great room, great value! One of the best Holiday Inn Express hotels we have ever stayed at! The staff were extremely friendly and welcoming. The hotel was very clean, comfortable and spacious. Will definitely stay here again. The only thing they could improve on is to add fruit to the breakfast bar. Thank you so much. August 2, 2013
Rated 3.0 out of 5.0 by One negative Room was comfortable and spotless I have only one negative, the drapes do not close so the light fom The parking lot lit up the room even though there were sheers Since I like a dark room to sleep, this was an issue The breakfast was excellent August 1, 2013
Rated 5.0 out of 5.0 by Beautiful Hotel The best Holiday Inn Express.. Everything was beyond our expectations.. From check in to check out.. Pool is awesome.. Beds very comfortable.. Staff great. Will return! August 1, 2013
Rated 5.0 out of 5.0 by Great experience We really enjoyed our stay the room,the service,the pool,the price everything was wonderful. The only thing I didnt like was leaving after only one day. Great job guys July 30, 2013
Rated 5.0 out of 5.0 by A Good Place to Stay This H I Express is a nice, comfortable place to stay just outside of Knoxville. Friendly staff, clean rooms, decent restaurant and retail nearby . Easy on and off from I-75 ia a bonus too. Will stay again. July 10, 2013
Rated 5.0 out of 5.0 by Excellent hotel & staff! I have stayed in countless HIE and this one definitely ranks as one of the nicest. The front desk staff was very friendly, helpful and accommodating. The breakfast area was large and very clean and well staffed during a busy morning. The room was clean and neat and easy to feel comfortable in. Thanks for a pleasant stay! July 5, 2013
Rated 5.0 out of 5.0 by Comfortable room - great experience as always We always like to stay at this hotel whenever we are visiting the Norris Lake area. Our only recommendation would be thicker pillows. The breakfast food and selection exceeds expectations as well as the pool and hot tub. Will definitely stay here again June 30, 2013
Rated 5.0 out of 5.0 by Southern Hospitality is always a good thing! We were exhausted when we stopped at this Holiday Inn Express and were delighted with the easy check in and the great room. One thing we've learned the past year is that Holiday Inn Express is typically consistent with cleanliness and amenities. Everyone was friendly and we enjoyed our stay. June 26, 2013
Rated 4.0 out of 5.0 by Thoughtful extras I am very impressed with the pool and spa area. In all our travels I have never seen a chair lift for a pool or spa. What a wonderful addition for people that are unable to access these pleasures on their own! The temperature of the pool was wonderful and being able to stay inside or swim outside was also a bonus. The beds were very comfortable and afforded my husband and I a great nights sleep. Breakfast was the downfall. Little choice. One of the toasters was not functioning ( it was fixed while I was there), the pancake maker was not functioning, no hot cinnamon rolls (these are a symbol of HIE) no pastries. The English muffin was cold to touch and when toasted hard as a rock. We would stay again hoping the breakfast will improve. June 24, 2013
Rated 5.0 out of 5.0 by King beds are a bonus! Lost blanket found for us! Two king beds in the room - what a bonus - when does that happen??? Perfect for our family of four with two teenagers. We left behind a favorite fleece blanket and it was found and kept in good hands for us until we drove home a week later. Thank you for caring! June 23, 2013
Rated 5.0 out of 5.0 by Excellent accomodations. Not only was our experience excellent, but the staff and particularly the desk was just superb. The hostess at the desk went over and above all expectations to please us with some very special needs. The recommended restaurant for an outstanding home cooked meal was just perfect. Beds were very comfortable; room was perfect in every way; breakfast was extremely good. June 14, 2013
Rated 5.0 out of 5.0 by This place is awesome!!! I have never stayed in a Holiday Inn Express that was all king beds. Besides being all king beds, they have family king suites. My husband and I had one bedroom and my mother had her only bedroom. This allowed privacy but also allowed me to keep an eye on her. She is 85 and needs a little help. I hope that they build more of this type of hotel. Awesome!!! June 1, 2013
Rated 5.0 out of 5.0 by Great place to stay We just pulled in off the highway because it fit in with our travel destination and time to stop for the night, but what a treat! I got a room upgrade to a fantastic suite because I was an IHG Platinum, and the staff were SO FRIENDLY and nice. Couldn't have been a more positive experience. Slept well and had a great breakfast. Would recommend it to anybody! May 22, 2013
Rated 5.0 out of 5.0 by Try it. We stay here often on our way down and back from Florida to Michigan. The staff is always very friendly and helpful. Keep up your excellent service. May 17, 2013
Rated 5.0 out of 5.0 by Return for another chance We were greated & gifted as Priority Club Card members. Cookies were avl. at the front desk. All expectations were met in AAA fashion. Great improvement over our last stay. Outstanding experience on this visit. Thank you for your much valued time! May 4, 2013
Rated 5.0 out of 5.0 by Long trip I had to stop short notice on the way home during a long road trip and I'm glad I did. The woman at the desk was extremely helpful and nice. Saw how tired I looked and immediately got me on my way. I was upgraded to a suite which was nice! Slepp like a baby and didn't want to get up the next day to go home. I'll visit here again in a heartbeat if I'm ever too tired to continue. Thanks May 2, 2013
Rated 5.0 out of 5.0 by This is how it is done. Can't they all be like this? This was my second stay here, and I returned because the first experience was so great. This is a convenient stopping point on our drive down I-75. Close to the highway, and local businesses are conveniently close. This is one HIX that I will return to again and again. April 18, 2013
Rated 5.0 out of 5.0 by enjoyable stay Enjoyed our stay. Very comfortable beds and everything was top quality. Will stay at Holidy Inn Express in the future. April 18, 2013
Rated 5.0 out of 5.0 by Beautiful, New Hotel with confortable Bed and great service This new Hotel exceeded my expectations. I look for Holiday Inn Express Hotels when i travel because i know that i am going to find just what i need, and at a price that i (for personal travel) or my company (for Biusness Travel) will not complain about. April 14, 2013
Rated 5.0 out of 5.0 by Everything was great We plan on using the hotel every year while enroute home from Florida. Great place! April 14, 2013
Rated 4.0 out of 5.0 by Good Value This was a good hotel for the money. Only downside is the pool is a little small and they don't really watch the pool very closely, so younger kids tend to get out of hand. Plus, they had a hard time keeping the fresh pool towels stocked. Service was good other than an individual in the morning during checkout that was not very approachable and friendly. Other than that, I would say this is a good hotel for the money and met expectations. April 11, 2013
Rated 5.0 out of 5.0 by We loved our Stay! We loved our stay at this Holiday Inn in Clinton Kentucky. We had an outstanding room. Two king size beds that were Very comfortable. The rooms, including the bathrooms were spotless. Since it was winter, we were unable to swim as the pool was outside and covered. Even this did not spoil our enjoyment of the stay. The staff was outstanding. Freshly baked cookies were waiting at the registration desk. The manager even went to the kitchen and got my husband a carton of cold milk when he expressed the desire for milk with the cookies. The offer was made to ask for "anything we needed" and they meant it! April 10, 2013
Rated 5.0 out of 5.0 by New facility very nice common area The room was well appointed. I particularly appreciated outlets on the desk and on the bedstand. Large bathroom. Very comfortable. We will stay here again.Very friendly greeting at the desk. April 9, 2013
Rated 5.0 out of 5.0 by patricia and charles we love your hotel when we come to tenn to see my wife's brother we always stay there. the staff is more than hospitable they make you feel at home and never want to leave. i mean from the check in to the check out we felt more than welcomed. the breakfast was excellent and the rooms are so clean and everything was just right. the pool and whirl pool was very nice. i can't wait to come back there this summer.i wouldn't dream of staying anywhere else but there. thank you for making our stay there as comfortable and enjoyable than ever.thank you all for your hospitality thank you charles and patricia April 8, 2013
Rated 4.0 out of 5.0 by Travelling Man The staff and amenities were great in this hotel. The hospitality was superb, rooms were clean, front desk staff VERY Professional and the hot and cold breakfast extraordinary. I would highly recommend this hotel and look forward to additional travels and stays at the establishment. KUDOS to the staff and management. March 26, 2013
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