Rated 4.7 out of 5 by 127
Rated 2.0 out of 5.0 by Chuck38 Room Type Switch
Tammy, while I appreciate the follow-up phone call the next AM, this room type swap event has occurred at HI Express/Clinton before; in short, it's our view that if another guest unexpectedly "stays over" at the last minute, let them move rooms and not take away a room type/category which we had booked ~2 months in advance. Being met at the desk Thu/17th eve with 'oh, you are the ones...' and a reach to the side where pre-made keys with a yellow post-it are located then voice trails off is a HUGE warning sign, not even a 'welcome, back Returning Guest' or 'thank you Rewards Member' or anything even close in the exchange. We recognize staff there likely views the change as an "upgrade" with the room category/type swap, however, more noise across from the elevator entry/congregation area is NOT an upgrade with wake-up calls at 10pm, 11pm, 2am, 4:30-ish am, etc, etc. Thus, after a miserable night, we cancelled the next 4 room nights that were on a separate reservation; further, we are fairly certain we must recommend against family members staying there in our family reunion planning newsletter re: ~30 rooms & 3 room-nights each. Since this has happened before a couple of times at this property, this latest event which also affected our friends is a loss of confidence/faith with HI Express Clinton. Again, thank you for the follow-up call of obvious concern the next AM; it pains us to respond this way especially following the very positive engagement with you on our Sat-Sun rooms earlier that same week. Sincerely, cdj.
July 22, 2014
Rated 5.0 out of 5.0 by FL DC Great room and friendly staff
The location was very easy to find from the airport. Even though it was a late check-in the staff was very friendly and helpful. I would definitely recommend a stay at this enhoyable establishment.,
July 22, 2014
Rated 5.0 out of 5.0 by grise Comfortable bed and clean rooms
I would recommend this hotel to all my friends and family. Very friendly and helpful staff, good size pool and very nice and quiet patio.
It will be my destination every time am heading that way.
July 21, 2014