Rated 3.6 out of 5 by 42
Rated 2.0 out of 5.0 by Brad50 This was not what I expected from this chain.
I often stay at Holiday Inn Express (several times a week). This room was dirty, dingy and didn't meet what I expect from this chain. I won't be staying at this particular hotel again.
November 25, 2013
Rated 4.0 out of 5.0 by Pottersclay27 Comfortable Bed but musty room
The facilities seem to be well maintained; however, the room was musty and had water damage and I couldn't figure out how to work the whirlpool tub. Apparently their is an unmarked switch on the wall and a button in the tub. The bed and blankets were very nice and the facilities were nice as well.
November 19, 2013
Rated 3.0 out of 5.0 by nothappy1182013 Poor billing
The stay was ok but the billing was not good at all was charged 3 times for my stay on card was three days before it was strighten out poor management!!!!
November 14, 2013
Rated 2.0 out of 5.0 by jmarblack Noisy
Room was very noisy. So noisy I could hear the guest in the next room snoring. Had to download and app to make white noise on my phone to try to sleep. Had a room full of lady bugs and asked the front desk to check that and the TV which had a issue with the sound. Neither got done.
Lady that runs the breakfast area was the only plus. Very pleasant.
I am loyal to HIE but won;t stay here again.
November 13, 2013
Rated 4.0 out of 5.0 by Nette9090 The staff made everything better.
I was visiting Cloverdale to attend my father's funeral, and it was a rough time for me. On top of it, several hundred teenaged kids descended upon the hotel for their track meet (30 miles away) the next morning. Okay, fine. But it ended up that the central room for all the adults and kids was right next to mine, and I couldn't even hear when someone knocked on my door. So yeah, for a full two hours from 8-10pm the night before my dad's funeral, when I was trying to work on a eulogy, I felt like I had died and gone to "spring break nightmare". But the entire staff at this hotel turned that bad experience around by exceeding my expectations in every way. There are other hotels to choose from in Cloverdale, but I won't stay anywhere but here. The management and staff are authentic, hard-working people who take their jobs seriously, and it was most appreciated when I wasn't at my best. Thanks, Cloverdale Holiday Inn Express.
November 7, 2013
Rated 4.0 out of 5.0 by Illinois13 Great Service
The desk clerk at check-in was excellent! One member of our party was on crutches & the clerk offered a room that was closer to the lobby & handicapped accessible to make it more convenient for us. She went above & beyond to make sure our accommodations met our needs.
November 4, 2013
Rated 2.0 out of 5.0 by judy4245 Poorly maintained, Pool, Hot Tub, Television
We checked with staff before we made this reservation to make sure that previous customer concerns were taken care of. We found this not to the the case. The pool temperature was very cold, hot tub jets did not work and was dirty (oil scum and hair floating), the 31 television stations offered but 12 of them did not work with an error message on the screen that said no signal. I talked to a staff member about the issues but remained unresolved for the two days we were there.
November 2, 2013
Rated 3.0 out of 5.0 by Kirk2249 Worst check in ever
Did not use or. Even thing my platinum elite rewards card mattered front desk person worst I ever seen was at 7 or8 at night And worst she did not care Over all the motel is great but a person like this will cost them in the long run.
October 29, 2013