Rated 4.3 out of 5 by 106
Rated 5.0 out of 5.0 by Kel56 Great hotel stay
Clean comfortable well appointed rooms, Friendly and helpful staff, good breakfast, love the direct TV access and best of all comfortable beds.
August 11, 2014
Rated 3.0 out of 5.0 by awearytraveler71 Worst Bed Ever
This was a rewards program room. My wife and I had reserved two queen beds as I sleep with a breathing machine. When we arrived we were informed that we had been upgraded to a larger suite with a single king sized bed. The room was nice enough but the mattress was shot. The mattress edges turned up and there was a valley in the center of the mattress of 4 to 5 inches below the edges. Just sitting on the edge of the bed was difficult. As we checked out we took the front desk about the deplorable condition of the mattress. We travel frequently as we are retired and have family in Ore and WA. and stay at HIE properties as they normally have better beds. In light of this last stay we may have to reconsider our choices for our next upcoming trip north at Thanksgiving.
August 8, 2014
Rated 5.0 out of 5.0 by AlexL48 First time Platinum Status Stay
I was treated extremely well, the girl at the front desk was very polite, courteous and professional. I loved my room, I loved the breakfast, I loved the cleanliness and I loved the location. Thank You for such a wonderful stay. Oh, and whoever makes the breakfast in the morning deserves a pat on the back, they were on it. Lots of food and great quality, it was clear whoever makes it cares about the people eating it. I stay at quite a bit of Holiday Inn Express Hotels, at this one the staff makes the stay great.
August 8, 2014
Rated 5.0 out of 5.0 by Wendy D. Great service and very friendly staff
I was passing through town and decided to stay since its right off the fwy. The hotel is very clean and the rooms are extremly comfortable. But what really impressed me was how great the service was. Upon checkin we were greeted and I asked the lady if she could recomend somewhere to eat for a family and she gave an amazing recomendation and printed out directions for me. The next morning I went looking for ice and right away someone went and brought me back a bucket ful of ice. Great service.
August 7, 2014
Rated 4.0 out of 5.0 by JWHone Room type
Upon check in we were given a handicap room when a standard King room was reserved weeks in advance. The way the shower was set up the water covered most of the floor and seemed somewhat dangerous. Was also told at check in that the room had a pull out sofa bed which was false. Other wise hotel was a good value and the breakfast selection and staff was excellent
August 6, 2014
Rated 5.0 out of 5.0 by bgonzalez Compfortable bed and great service
The bed was comfortable and the staff was very friendly and helpful. They meet every need I have.
August 5, 2014
Rated 4.0 out of 5.0 by Sharmer Spa
One of the reasons I chose HI over the other surrounding hotels was the past service/room/cleanliness of previous HI hotels I've stayed in. However, I was so looking forward to relaxing in the spa even in the high temperatures the Fresno area was experiencing. I've worked hard all summer and although I was there because of my grandson having surgery I was expecting the spa to be in good operating order. I called the front desk the 1st night July 28th to report the spa jets not working and was told by the woman that it wasn't working cuz it was after working hours which it was not. The 3 night stay was disappointing because of the spa not properly working.
I will continue to stay at HI in the future however I will be more demanding as to services not being up to par.
August 3, 2014
Rated 5.0 out of 5.0 by Alpad Great Experience
This is the second time staying at this location. The staff were very friendly and professional. It is close to a good restaurants as well.
July 27, 2014
Rated 5.0 out of 5.0 by BluePhone2014 Excellent service and clean facility.
Excellent service, courteous and friendly staff. The pool and facilities were always kept clean and neat. My family really enjoyed our stay.
July 23, 2014
Rated 5.0 out of 5.0 by Max Diego Great service
Great visit would recommend to others friendly staff and the River park area was Great.
July 21, 2014
Rated 5.0 out of 5.0 by 51David Exceedingly polite staff
Polite and efficient staff. Great food at breakfast ... staff here was superb as well. Wish we had stayed three days
July 17, 2014
Rated 5.0 out of 5.0 by 51David Wish we had stayed longer
We returned to this facility at the end of the day after having checked out. Wish we had booked three days.
July 17, 2014
Rated 5.0 out of 5.0 by WMItech Better than HIX Clovis
Great value, same or better HIX quality at a lower price.
July 14, 2014
Rated 5.0 out of 5.0 by Susan/pilot Great hotel/good breakfast
Clean room and friendly staff. Breakfast /eggs baccon breads cerals fruit and juices. The bed was very confortable.
Would stay there again,
July 11, 2014
Rated 5.0 out of 5.0 by Exi1011 Comfy bed and great service
Service was great, the room had just what we needed and the bed and pillows were awesome.
July 7, 2014
Rated 5.0 out of 5.0 by JG1960 Great place to stay
Stayed two nights and everything was great. The staff was courteous and check in was a breeze. Location was perfect for my stay.
July 2, 2014
Rated 5.0 out of 5.0 by thomny Clean, Great Staff
This hotel staff is very attentive, friendly and helpful. The room was spacious and clean and kept up to date. Will stay here again if I am in the area.
June 30, 2014
Rated 4.0 out of 5.0 by Marq Comfortable
The hotel was very comfortable with friendly staff, the amenities your would need such as a gym, pool, and those items available on a complimentary basis that we forget such as toothbrush etc. The room was comfortable with A/C, comfortable beds and HBO movies to watch. The furniture and decor were good my only issue was that the carpet seemed old and had stains. I like to walk barefoot so it was an issue for me. I slept well, the place was quiet and being on the first floor I felt safe as the doors do not automatically open after a certain time. I would recommend this place to friends and family.
June 24, 2014
Rated 3.0 out of 5.0 by tax exempt traveler Tax Exempt? Bring your own form and remember to give it to them.
I cleared the tax exempt and the hotel rate on the phone when making the reservation. I am used to hotels that see the tax exempt number on my credit card and the staff know how to take care of it without extra hassle. I was told to bring the form, but in the process of checking in I forgot to dig it out of my bags. The front desk did not pay any attention to the tax exempt number on the credit card and didn't make any comment about my call to confirm the rate or tax exempt status. The next morning, we all had to spend the time getting the paperwork redone so that the tax removed. If I hadn't brought my own form, they wouldn't have provided one or removed the tax, so remember to bring the form for them.
On a good note, they did give me a room on the side of the hotel away from the freeway. All else was good. :-)
June 23, 2014
Rated 5.0 out of 5.0 by Rachel Educator Great Staff
The staff throughout the hotel were exceptional in care and service. They were ready to help. This only adds to the greatness of the rest of the hotel atmosphere.
June 22, 2014
Rated 5.0 out of 5.0 by IHGmember123 Amazing staff
I had to book a room last minute after a change of plans. The staff was very accommodating and very helpful with all requests.
June 19, 2014
Rated 4.0 out of 5.0 by Joyce151 Air conditioning
Fine hotel. Good location, but the air conditioner is loud.
June 18, 2014
Rated 5.0 out of 5.0 by Mom06 wonderful staff, comfortable accomodations
Very friendly staff and comfortable accomodations.
June 17, 2014
Rated 5.0 out of 5.0 by darmar01 A Great Place to Stay
Hotel staff are all very friendly and helpful. Beds were good. Shower was good and hot. Pool area was clean and secure. This was a good place to come upon, we didn't have reservations.
June 15, 2014
Rated 4.0 out of 5.0 by GC77 We'll be back!
This facility and its' staff are second to none. Our receptionist Lisa took such great care of us. We did not get the chance to enjoy the ammenities, but on our next trip we will make sure to use the wonderfully designed pool and spa. Thank you and we look forward to coming through again soon.
June 13, 2014
Rated 5.0 out of 5.0 by dharris Holiday inn express
I enjoyed my stay at the Holiday Inn Express Riverpark. The rooms were very big and clean, and they had a nice variety of tv stations to look at. The only thing I didn't like was the breakfast. The eggs weren't prepared well. The sausage and bacon were gross. It seemed like they came out of pre-made packages that they just threw in the microwave. I would stay here again in the future, but I really hope that they improve the breakfast there.
June 12, 2014
Rated 1.0 out of 5.0 by 333Anonymous333 Poor Customer Service
Front desk concierge needs to work on there professionalism, attitude and know the rewards offered to IHG Rewards Club members.
June 11, 2014
Rated 5.0 out of 5.0 by JJR1 Clean and Comfortable
Friendly staff, clean room and comfortable bed. A real nice Motel
June 9, 2014
Rated 5.0 out of 5.0 by CEHR58 Great Place
Ithis was my first big trip since going through breast cancer treatments. The entire staff, rooms, breakfast, service was AWESOME! You all made my stay one of my best, I was sad to leave it felt like family.
June 5, 2014
Rated 3.0 out of 5.0 by unhappy guest589 Staff not helpful
I had a difficult time booking the room, the staff tried to transfer my calls several times and I was actually on hold and able to hear them chating while I was waiting to be helped, I ended up hanging up and calling back before I was able to book a room. At check in the customer service was poor, the staff seemed more interested in their cell phones than helping us check into our room
June 3, 2014