Rated 4.8 out of 5 by 125
Rated 5.0 out of 5.0 by Surety Our Coeur d'Alene home!
Wonderful staff, facility, location, etc. We have been staying here for years and I don't plan to look elsewhere.
February 26, 2014
Rated 5.0 out of 5.0 by skeets46 Great Place, Nice size room and solid staff
Used this hotel as a stopover on the way to Helena. Had the King suite which included a king bed and a sleeper sofa. Had one kid sleep on the floor too, which tells you the room was plenty big. Staff was welcoming and friendly, everyone went out of their way to see if we were comfortable.
After a long drive we were looking forward to a hot tub, but were surprised to see that it, and the pool, were out of service for resurfacing. We were very disappointed, but the hotel staff gave us a discount on our room and a free movie, which was more than fair.
Staff even took the time to call up to the room about an hour after check in to see if everything was OK, which was very nice.
Eating area is huge by HIE standards and they offered a salad and soup bar from 4-7 PM with white or red wine. Cookies were available after 7 PM...my son took full advantage. We were out of the hotel at 5:30 AM, so breakfast was not out yet, but they did have cinnamon rolls and coffee.
Only downside was the room was blistering hot and we had to run the air conditioner all night (this is a 10 degree February night mind you) to keep the room comfortable.
We will stay here again and recommend the hotel.
February 25, 2014
Rated 5.0 out of 5.0 by cassacoda Great stay
Staff was very friendly! Hotel was clean, quiet, and welcoming!
February 14, 2014
Rated 5.0 out of 5.0 by FiandBob Above and beyond
This is one of the best Holiday Inn Express hotels we've ever stayed at. And we particularly appreciated the pet-friendly atmosphere .
The young lady at the front desk was genuinely friendly and helpful - more so than "just doing her job" . The room was well appointed and the grounds were inviting. This will most decidedly be our stopping off point from now on when we travel across I-90.
February 12, 2014
Rated 5.0 out of 5.0 by cdrab Large rooms, amazing staff, excellent breakfast!
Came to this location for proximity to the hockey rink our team was playing at. Could not have been more pleased. Offered us a discounted rate since we were playing at the Frontier Ice rink and went out of their way to make us feel welcome. This included opening the breakfast area 2 days in a row early so we could be at our games by 6:30 and the team wouldn't be starving. That means the world to families who travel so much and pay enough for a room. The staff were some of the friendliest we have encountered. From the lady with long dark hair at the desk who was later seen helping clean up a mess from an overflowed toilet and even joking about it. She looked like a manager but I failed to get her name. Many people would have been angry about the mess, she clearly took it all in stride. When I went outside at 6:30 am after a fresh snow there was an employee scrapping all the car windows in the lot. I seriously couldn't believe it. He and I joked for a while and I told him how much I appreciated him doing that. So many people are lazy and won't even scrape their windows. Making it a hazard to everyone driving. The lady in the breakfast room made small talk with everyone she could but still worked diligently. She saw we were from Bozeman and told me about her daughter's roomate from here. Anytime you can add a personal touch like that it makes people feel more welcome and at home. The rooms themselves were clean and the beds super comfortable. Would highly recommend this hotel. Thank you!
February 12, 2014
Rated 5.0 out of 5.0 by Lewis7 Overall Stay Experience
I travel a lot in my job and I can honestly say this property has hit it out of the park. They have a beautiful lobby, friendly staff, beautiful and comfortable rooms and an amazing continental breakfast selection. They managed to make me feel at home on my very first visit.
January 29, 2014
Rated 5.0 out of 5.0 by Local Church Pastor Excellent Service
We found this Holiday Inn Express to be extremely friendly and welcoming. They went out of their way to make sure our corporate guest was treated like a VIP!
January 29, 2014
Rated 5.0 out of 5.0 by Hockey Grandma Great place to stay
If your need to stay anywhere in the area, (from Spokane to Silverwood) this is the place to stay. We think it is the most Pet friendless place ever! Kudus!! Lots of food for breakfast, popcorn for mid day snack and warm cookies for that late treat. Very nice pool and exercise room. Close to lots of thing to do. The Staff that work their -- all amazing friendly and helpful.
January 14, 2014