Rated 4.8 out of 5 by 105
Rated 5.0 out of 5.0 by MontanaMark great service, comfortable room, adorable mascot dog
We stayed at the Holiday Inn Express in Coeur d’Alene, Idaho on 23 November 2013. The desk clerk was friendly and found our reservation quickly. We had booked through an online booking service. She offered us a choice of a room on the second or third floor. We chose third floor (quieter – nobody above you), and she gave us a quiet room with a balcony facing away from the highway.
Our room was clean. It contained two queen-size beds. The one we used was comfortable. The wireless internet was fast enough and easily accessed. Our room had a small refrigerator and a microwave as well. We were impressed with the granite surrounds on the shower and the granite countertop in the bathroom. All of the amenities made us feel pampered.
After dinner, we returned to a lobby where they had just made popcorn for the guests. It smelled and tasted wonderful.
We did not use the pool or the hot tub, but they looked clean. We did not use the business center.
The breakfast buffet was pretty typical of HIE. They offered their signature cinnamon rolls along with biscuits, gravy, patty sausages, scrambled eggs, and pancakes made in an automatic pancake maker. For drinks, they offered coffee, tea, juices, and milk. They also offered yogurt, fruit, and cereal. The buffet was not busy while we were eating, but the nice lady who tended it kept everything clean and well-stocked.
Perhaps the best part of our stay was Dodger, the Weimaraner. He greeted us when we arrived and we were privileged to walk him the next morning. He is an enthusiastic mascot who helps dog lovers feel right at home.
We were very satisfied with our stay. This HIE made us feel welcome and appreciated.
December 1, 2013
Rated 5.0 out of 5.0 by auntclean AWESOME
room 102 was perfect for us and our puppy. door out to grassy potty area and internal door to hotel hallway. staff was awesome. great stay.
November 21, 2013
Rated 5.0 out of 5.0 by Scott321 Really nice hotel
Always have my room upgraded when available! A little pricey in the warmer months.
November 20, 2013
Rated 5.0 out of 5.0 by Rich70 Excellent facility
This facility and staff are top notch. Over six years staying at this hotel and I am always impressed.
November 18, 2013
Rated 5.0 out of 5.0 by Ag79 Favorite Hotel in N Idaho
Once again I give this this hotel a 5 Star rating. Great staff and great hotel.
November 11, 2013
Rated 5.0 out of 5.0 by lemay96 Best yet
This by far is the best kept Holiday Inn Property I've visited in the past 5 months. Staff is always helpful and friendly, and, the area is awesome.
November 7, 2013
Rated 5.0 out of 5.0 by Photochick6 Best Customer Service Ever!
Bed was too hard for my comfort, but the customer service was OUTSTANDING!
We had to have a wheelchair accessible room, for my son's benefit, and the room was spacious and comfortable to sit in and move around.
We were very impressed that the hotel had a mobility lift from the main floor to the pool area and breakfast area. We were equally impressed that both the pool and the hot tub were made accessible through the use of a personal lift. (One for the pool and one for the hot tub.)
Through out our stay, the front desk staff and the service people demonstrated their knowledge of perfect customer service. From the time we checked in until we checked out the staff was kind, courteous and sincere.
October 31, 2013
Rated 5.0 out of 5.0 by SusieQJ Oct.20th
Very pleasant, especially the front desk girl on this night. I don't have her name, but she handled two sets of guests with professionalism. Rooms comfortable and good breakfast.
October 25, 2013