Rated 4.8 out of 5 by 107
Rated 5.0 out of 5.0 by Photochick6 Best Customer Service Ever!
Bed was too hard for my comfort, but the customer service was OUTSTANDING!
We had to have a wheelchair accessible room, for my son's benefit, and the room was spacious and comfortable to sit in and move around.
We were very impressed that the hotel had a mobility lift from the main floor to the pool area and breakfast area. We were equally impressed that both the pool and the hot tub were made accessible through the use of a personal lift. (One for the pool and one for the hot tub.)
Through out our stay, the front desk staff and the service people demonstrated their knowledge of perfect customer service. From the time we checked in until we checked out the staff was kind, courteous and sincere.
October 31, 2013
Rated 5.0 out of 5.0 by SusieQJ Oct.20th
Very pleasant, especially the front desk girl on this night. I don't have her name, but she handled two sets of guests with professionalism. Rooms comfortable and good breakfast.
October 25, 2013
Rated 5.0 out of 5.0 by DCpc Always fun
This is one hotel we always come back to. Good staff, great atmosphere, very clean.
You will be impressed
October 25, 2013
Rated 5.0 out of 5.0 Exceptional service and sensational pillows
The best pillows of any hotel stay we had in USA . We stayed in 25+ hotels of this type so in a position to make that statement! Those extra long pillows are sensational. . Thank you to the manager for taking the time to talk to us and the office staff for telling us lots of un-tourist things to see and do on our way to Glacier National Park. . You were the only Holiday Inn that told us about IHG rewards. We stayed at probably 10 others. . In most of the places we checked in there were a number of people queued and we noticed no-one at reception ever took the time to mention the IHg rewards programme. Thank you for taking the time and making the effort to explain You were also the only hoilday Inn that rang and made a forward booking for us, others directed us to an phone number for a central booking site but did not actually make a booking call for us.(when you don't have a USA phone a bit difficult to call!) Exceptional SERVICE!!!!!
October 23, 2013
Rated 5.0 out of 5.0 by Anne221 Great Experience
Very nice hotel with many extra touches such as holiday decorations, cozy lobby and very friendly staff. Hazel in the breakfast area was exceptional!
October 20, 2013
Rated 3.0 out of 5.0 by lemay96 Facility great, experience not so great
The hotel and staff are first class. The only down side was that we were here when two large groups of teen age events showed up while we were there. Each group was in the 15 to 20 members a peice, and they all hit the breakfast area at the same time, eating everything in site, and they were very loud.
The first night they were there, they decided to party until 4am, even calling the front desk 3 times to complain, didn't help. No sleep with a 6 year old kid isn't good.....I was not impressed with the staffs inability to exercise their authority or at least call the authorities.....
October 16, 2013
Rated 5.0 out of 5.0 by ImwI8ru Friendly Stay
When you arrive at a hotel and discover that you have been picked as "The Guest of the Day" with a bag of goodies and a room upgrade it is likely to turn your head. But, even without this pleasant surprise, we found our stay at the Coeur d'Alene Holiday Inn Express particularly enjoyable. It had all the pleasant amenities that we have come to associate with Holiday Inn Express hotels. We particularly liked the Social Hour. Our best memory, however, was the lady who managed the breakfast. She made a special effort to meet and talk with all the guests. And, when she heard that we were driving on to Seattle, she called her sister to insure that there would be no daytime blasting in the passes to hinder our trip. That is real customer service.
October 15, 2013
Rated 5.0 out of 5.0 by Andreah4 Great Customer Service
Had a great stay! Staff was very friendly and accomodating.
October 7, 2013
Rated 5.0 out of 5.0 by Tap24 Great location and Hospitality
We thoroughly enjoyed staying at this Holiday Inn as the location was wonderful and our room was really clean. The towels in our bathroom were nice and thick which many other hotels don't think of using. The facilities had an indoor heated pool which we used also - amazingly we had the pool to ourselves!!
The breakfast was delicious and selection very good too. There are restaurants and stores nearby which is a plus.
We hope you will enjoy your stay as much as we did!!
October 1, 2013
Rated 5.0 out of 5.0 by Brad007 Great Staff and Great Meals
The staff made sure I knew about the Tues-Thur dinner options available, which is one of the reasons I stay here each time I visit the CDA area several times a year.
Breakfast is great too.
September 30, 2013
Rated 5.0 out of 5.0 by Ag79 The Best HI Express !!!
We have stayed in a number of HI Express hotels across the US in the past couple of years and this is by far the best one we have stayed at yet. The staff was GREAT!!! The hotel was very clean and the breakfasts were the best! Will definitely stay here again on our next trip to Couer d'Alene.
September 29, 2013
Rated 5.0 out of 5.0 by davealice Thanks to All the Staff for a GREAT Stay
Having traveled extensively for 45 years in business, I was particularly impressed with this property. The excellent staff and amenities such as the fire pit made it an exceptional stay. The room was very comfortable and we were fortunate to have an outside room near the fire pit. We also enjoyed some pleasant conversations with other guests. As we were joining relatives in the Cd'A area for meals, we only made limited use of the breakfasts or complimentary hospitality on Thursday night. For me, a big hit was Dodger, the 4-legged Customer Service Manager. What a unique marketing concept to foster a "home away from home" environment. He does like his treats and is great around small children as well. The staff were always helpful and courteous and greatly enhanced the quality of our visit. While we don't get to Cd'A often enough, we look forward to the next time knowing that there is such an enjoyable place to stay. Again, our sincerest thanks to everyone for making our stay so enjoyable.
September 29, 2013
Rated 5.0 out of 5.0 by CLee78 The upgrade really was nice
We got upgraded to a suite and it was wonderful. It was very clean, well decorated, and comfortable. We enjoyed the staff and they were all very pleasant and smiling.
We would definitely use this place again.
September 26, 2013
Rated 2.0 out of 5.0 by yeehaa bed was not comfortable at all
the room was so strong of bleach smell every day we were there. the bathroom was very bleachy smelling which caused the whole room to smell like bleach. Not a really good experience for us and will probably not stay at this motel again, unless something is done about the smell. Use something besides bleach.
September 25, 2013
Rated 5.0 out of 5.0 by Tillsey Wonderful A+++ hotel
This is a wonderful hotel! A+++
Clean, quiet, large rooms, wonderful staff, great breakfasts.
September 24, 2013
Rated 4.0 out of 5.0 by Daisey99 Panhandle experience
The accomodations were as expected....clean, quiet, and relaxing.
After a long drive we were ready for the R &R....and the recommended place for dinner if you can get reservations is the Wolf Lodge Inn.......well worth the effort.
September 24, 2013
Rated 5.0 out of 5.0 by XCountryorbust Wonderful Stay!
All PROS for this facility! Wonderful staff and hotel. Will stop back again. They took care of everything...a wonderful Manager's reception, warm cookies and milk at nite, popcorn machine and of course, the HI breakfast. They also have a resident pooch named Dodger who is adorable and loves walks. We had a wonderful time, best HI sofar and we've stayed at all HI for the past week going cross USA.
September 24, 2013
Rated 4.0 out of 5.0 by lemay96 Nice facility.
The facility is top notch, the food and drink were great, my biggest complain though, is the below average internet service. I was on the tail end of the 2nd floor and could not keep a wireless connection. They need to address this, or, offer hard wire.
September 23, 2013
Rated 5.0 out of 5.0 by mprjw Quiet room
Even though we were near the freeway, the room was very quiet.
Excellent service .
September 19, 2013
Rated 5.0 out of 5.0 by bhartmich Very nice hotel in a good location
The hotel is fresh and has a very welcoming and helpful staff. The rooms were very clean and the lobby was nice as well.
September 18, 2013
Rated 5.0 out of 5.0 by Quityn12 Great Place To Stay
I enjoy staying in the Coeur d' Alene facility. Great staff, clean room and wonderful food. I always look forward to my stay and the courtesy that is given.
September 16, 2013
Rated 5.0 out of 5.0 by SherylLynn First time and we're sold!
We had never stayed at a Holiday Inn Express, but the people at the Coeur d'alene site were so welcoming and helpful from the moment we arrived, we decided to join their Rewards club. We have since stayed at another Holiday Inn Express (in Missoula) and were equally pleased. It's a fantastic chain. You get a lot of bang for your buck. The rooms are lovely, clean, modern. And that's true for the entire hotel. You won't be sorry.
September 16, 2013
Rated 5.0 out of 5.0 by Rosanne1 Delightful
We totally enjoyed our stay. The front desk staff was extremely helpful and very delightful.
September 12, 2013
Rated 5.0 out of 5.0 by bigmamakr GREAT staff!!!
Staff was amazing! Very welcoming, warm, and kind:)
The night we arrived, they were hosting a free 'BBQ' dinner for their hotel guests complete w/ beer and wine ~ was very well attended by the hotel guests. The food 'looked' terrific (we did not eat) and there was plenty of it! We were limited on time so my husband had a quick beer (Coors Light/can) which was super warm:( and I had a quick small plastic cup of what they said was 'Chardonnay' wine. It is/was actually a Franzia box wine blend labeled 'Crisp White'.
We stayed on the 1st floor which gave us access to our room both from the interior as well as the exterior ~ major convenience when loading and unloading car trunk/luggage etc.!
Room was clean and smelled great, as well! Room was very dark with very little natural light from the windows on the north side of hotel. Being on the first floor was indeed a (sleeping) 'challenge' at night... the kids(???) above us were relentless for hours running(?) thru their room, jumping(?) on and off the bed(s)? ~ super loud in our room below them, even with our ear plugs in:( We called the front desk after about 90 minutes and no one answered the phone. Called again about 45 mins later... again, no answer. Tried one last time about 30 mins later. No answer that time either, so we gave up.
September 2, 2013
Rated 5.0 out of 5.0 by nancy35 Great service, breakfast and many extra perks!
We really enjoyed our stay at the Holiday Inn Express. The beds were comfortable, the daily breakfast was awesome and there were so many nice extras. They had cookies each night and a fresh popcorn machine. My kids were in heaven. There were a few complaints I had, but nothing that the hotel could do/help with. They graciously listened to my complaints and apologized anyway. It was nice to have a them respond in a caring manner. We would definitely go back. It was a nice and convenient location - we discovered more close by just as we were leaving!! I only wish there was an onsite restaurant and beware, there are a lot of pets here as it's a pet friendly hotel. We were woken up by barking dogs, but normally it was quiet and our kids loved seeing all the dogs walk around.
September 2, 2013
Rated 4.0 out of 5.0 by perag1213 Internet Connection
Experienced problem with wireless internet connectivity.
Was very bad in the room and later in lobby found the connection same.
Could not do any work previous night and next day morning was offered ethernet cable as an alternative to wireless.
Otherwise the service was good.
August 28, 2013
Rated 4.0 out of 5.0 by bookworm2013 Great location
This property was in a great location for us - easy to find and access. The breakfasts were great - we were able to eat a hot breakfast before we ventured out - the cinnamon buns are always a hit for our family. I appreciate having milk and fresh fruit available. The biggest con for our stay were the beds - they were horribly uncomfortable. After 3 nights stay, my back was very sore. I did comment to the front desk staff at check out and the only response I received was "we've never had that complaint before and I'm so sorry". We stay at Holiday Inn Express properties in Canada and the beds are so comfortable and we've come to expect excellent beds from this company. Very disappointed with the HI beds in Coeur D'Alene.
August 26, 2013
Rated 5.0 out of 5.0 by nashty Wish I could have stayed longer
Great staff from making the reservation to checking out and leaving the facility! Very comfortable and relaxing environment. Location was very accessable, while being near beautiful area. One of the best Holiday Inns I've been to in awhile.
August 26, 2013
Rated 5.0 out of 5.0 by zoey04 Would stay here again
We had a 3 night stay in a junior suite. The room was large, beds were very comfortable, and there was an excellent selection of pillow types on each bed. Breakfast was typical of a Holiday Inn Express, but the kids loved the automatic pancake maker, pool open 24 hours/day, and the evening cookies and popcorn. Only complaints would be all of the bees/wasps that joined us in the outdoor breakfast seating area and that the pool deck was clearly not swept regularly. This was obvious since the same trash that was under the lounge chairs on Monday evening was still there on Wednesday morning - ick.
August 26, 2013
Rated 5.0 out of 5.0 by Phyllis65 Great staff
Best hotel to stay in. Staff is the friendiest. Love this hotel
August 23, 2013