Rated 5.0 out of 5.0 by hivalue The General Manager
We were very impressed when the General Manager came and spoke with us to get first hand our comment on our stay. She answered all our questions on the IHG brand and the differences between each of the brands.
She wanted to also confirm that we had been received as Priority Club members, that we received our gifts, and how we felt about our upgrade to the suite.
We were completly please with the outside, the first impression, our check-in and check-out processes but mostly with the freshness of the unit and all the rooms and activities we attended.
April 11, 2013
Rated 5.0 out of 5.0 by manonthego like the two doors to room
As a gold card holder we have stayed in many IGH hotels this is one if not the best we have stayed in. The right turn might be a little hard to see other than that it was great.
April 11, 2013
Rated 4.0 out of 5.0 by Missie412 Overall Experience
The location was difficult to find without knowing where you were going. Otherwise the stay was very nice. The rooms were comfortable. The breakfast was very good. A lot of choice.
April 8, 2013
Rated 5.0 out of 5.0 by Scotty242 The Holiday Inn Yard Stick
Amazingly friendly staff, quiet clean rooms. This is one of the best Holiday Inn's I've had the pleasure of visiting.
April 8, 2013
Rated 5.0 out of 5.0 by jellybeank5 Loved it!
Beds comfortable, breakfast great! Staff friendly and pet friendly too this hotel has it all.
April 7, 2013
Rated 3.0 out of 5.0 by bamachris Good service
was never acknoledged as a priority club memeber . was not a quick check in like the other stays i have had with holiday inn
April 4, 2013
Rated 5.0 out of 5.0 by HappyFam Happy Family
We stayed here for our weekend family getaway!
Wonderful service! We had a great time! Although next time I think I will ask for a room away from the ice and vending machines! Breakfast was great, lots of choices and helpful staff!
It was a great weekend and we will be staying their again!!
March 19, 2013
Rated 5.0 out of 5.0 by CookieMonster Cookies!!
The cookies were out way too early! If you say there are cookies from 7p-9p, they should be available during the time. Not on a first come, first serve basis. Or else say that at the beginning.
March 15, 2013
Rated 5.0 out of 5.0 by CHS3 Excellent hotel, good location, very reasonable price
I travel quite a bit for business and often stay in mid-level, reasonably-priced hotels. Out of the places I have stayed so far, the Holiday Inn Express & Suites in Coeur d'Alene (near I-90) has given me the nicest lodgings, best service, and best amenities for the price. The food options are extensive and include both tasty / guilty and healthier fare. The staff were knowledgeable and helpful at both check-in and check-out. The bed was far more comfortable than what I've had in other chains. The hotel seems to be pretty new, and it is clean and comfortable. As an asthmatic, my favorite thing about this hotel is that it is 100% smoke free. No more walking into "non-smoking" rooms to the smell of old musty smoke from someone cheating or smoking in a nearby room. I will definitely stay here the next time I'm in Coeur d'Alene, and I will recommend it to friends and business colleagues. If you're looking for an inexpensive but comfortable place to stay... stop looking and book a room here.
February 28, 2013
Rated 2.0 out of 5.0 by SBeauty Less then satisfied
We have stayed in several Holiday Inn Express hotels and usually have a wonderful experience. This time we were surprised by our stay. We had a DVD player that skipped so many times that we had to stop using it. I called down to the front desk twice that evening and the phone rang and rang with no answer. The next morning I came down for breakfast at 9:15. There were no cinnamon rolls, no biscuits for the gravy, very little gravy and no fruit. The lady who was working the breakfast area just walked through a few times, checked the coffee and never restocked anything.
February 23, 2013
Rated 5.0 out of 5.0 by Frank2 A great place to rest
We stayed here twice on a recent trip to/from Seattle and were very pleased with the friendly staff and comfortable accommodations. The location is close to the freeway but very quiet; excellent dining facilities are nearby. We will stay here whenever we are in the area and in need of a place to rest before continuing our travels.
February 20, 2013
Rated 5.0 out of 5.0 by Kimballite Great service, felt like I was staying with friends
Have stayed at the property several times before always with a great experience, but this stay was even more enjoyable. Dodger is always fun to have around and this time he and the morning desk agent were in the parking lot at 5am cleaning fresh snow off of cars. Talk about service! Breakfast and manager receptions were all very tasty and refreshing.
Only caution is to make sure you let the desk know if you have missing luggage that is to be delivered to you if you want them to alert you as soon as it arrives. They don't want to disturb you early...but if you're like me, you want to know early.
February 6, 2013
Rated 5.0 out of 5.0 by Impressed10001 Feels like home on the road
The management knows what business travelers want and need. They are prepared with everything you need. From the best customer service staff of any hotel to the best advise for dinner. They put out cookies at night, host a reception at dinner, and they offer a great breakfast. The management and staff bend over backwards to make sure everything is impressive. The personal notes from the staff in your room inviting you to the evening reception was a nice personal touch. It is like being at home with friends. It is so comfortable that even the guests start to seem like family. Great place. Can't wait till my next trip.
February 5, 2013
Rated 5.0 out of 5.0 by Oregongirl Great Hotel
My husband and I have stayed in this hotel numerous times and we love it. The staff is very friendly. The hotel is always clean and the food is good and there is a variety to chose from. I think the evening receptions they offer are wonderful and give you a chance to relax and have something to eat. Dodger the dog is a definite bonus. Thank You!!
February 5, 2013
Rated 5.0 out of 5.0 by Clancy65 Friendly & Helpful
Having stayed in Holidays Inns before this Inn we found to be particularly friendly & helpful. From the front desk personnel to the maids in the hallways, everyone greeted us with a smile. The location of the Inn was close to major shopping & an excellent new movie theatre. Our room was comfortable, clean and quiet. The 24 hour business center was a bonus as was all the complimentary food. But by far our favorite feature was Dodger the beautiful and well mannered dog who appeared in the lobby in the evening. We look forward to visiting again.
January 30, 2013
Rated 5.0 out of 5.0 by rujimbob Wonderful family atmosphere
Hotel staff took very good carre of me. I was impressed. They made me an early breaKfast for my 0400 departure and when I forgot my bomber jacket in my room they shipped it back to me right away.
Very friendly and helpful staff. Dodger was the best part of the stay for me.
January 15, 2013
Rated 5.0 out of 5.0 by kimf phyican working at hospital
excellant stay i was working in cda first night used my points i especially liked being able to bring my dog the hotel has a host dog very pet friendly operation i also enjoyed the free diners during the work traaveling alone makes going out to eat a hazzel also saved money i will come here again when working and travel the dog friendly is a big deal the company iw work with comphealth usually puts us doc's at the hampton whic does not allow pets
January 11, 2013
Rated 4.0 out of 5.0 by Ginadp great hotel all around
Great experience! loved the room and all the employees. Very cozy and good location. Would definitely stay here again.
January 6, 2013
Rated 5.0 out of 5.0 by soperville Breakfast was GREAT!!!
Nice and quiet and excellent service for us.
We thank you for warm room, clean atmosphere and very friendly staff. We will be back on next trip west.
December 11, 2012
Rated 5.0 out of 5.0 by Kava pleasant staff nice room
we stayed only one night but will probably stay again as the room was nice, the manager had snacks for us in the evening. good value for our dollar and the staff was very nice.
December 6, 2012
Rated 5.0 out of 5.0 by Luckylu Staff is simply the best there is
We keep coming back to this HIE for the great staff. From the time you check in (Jessica) to the breakfast attendant (Paula) all the staff want to make your stay the best it can be. We will be back.
November 20, 2012
Rated 5.0 out of 5.0 by Jackie2012 Fantastic stay for family wedding
The hotel staff was very friendly and helpful!
The staff made us aware of the guest event on one evening of our stay. They also made us aware of the outdoor fire pit that they lit for us where we had a wonderful family visit on a cool summer eve.
October 30, 2012
Rated 5.0 out of 5.0 by danad39 One of the better ones
Arrived late, but check-in was quick. Hotel was clean and attractive. Rooms were comfortable. We were happy to have adjoining rooms for our large family. Breakfast was standard fare and more than adequate. I especially enjoyed coming down in the morning to find Dodger (the Weimereiner and "Customer Service Manager") working the front desk. That image is priceless and memorable!
October 28, 2012
Rated 5.0 out of 5.0 by mike42 Great employees, excellent housekeeping, awesome holloween decorations.
I have 25 plus years of staying at Holiday Inns, this is one of the finest and most enjoyable facility I've ever experienced.
October 19, 2012
Rated 5.0 out of 5.0 by StEvelyn Pet and People Friendly and so much more
Loved our stay and the super staff. If we forgot it, they provided it. I have recommended your Inn to family and we will be back.
October 12, 2012