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Rated 4.8 out of 5 by 244 reviewers.
Rated 5.0 out of 5.0 by Outstanding customer service and value. This is my go to property in Coeur D Alene. The staff are always friendly and go the extra mile to ensure my comfort. The hotel is very pet friendly and has its own canine manager/greeter. On one stay a few years ago I met the owner - he was as friendly, welcoming and helpful as the staff. It is clear that his attitudes and values have been communicated to the management and staff at all levels. Thanks again for an another enjoyable stay. September 20, 2014
Rated 5.0 out of 5.0 by Very friendly staff Really nice place to stay. We'd stay there again in a minute. The gal at the front desk was so genuine and suggested a place for dinner that was great. They allowed us a late check-out time the next morning so that we could enjoy the pool and hot tub. We did not feel rushed at all and that made our stay very relaxing. I'd stay again for sure... September 19, 2014
Rated 5.0 out of 5.0 by Great stay. great servvice, friendly staff Very happy with everything at this hotel, easy access to interstate, to the downtown area, walking path to shopping area. Staff was friendly and seemed to enjoy their jobs. Very clean. September 19, 2014
Rated 5.0 out of 5.0 by Very Nice Stay! The staff were very courteous, professional and helpful. Mike was awesome! The suite was a very nice surprise; and the available amenities were great! September 18, 2014
Rated 5.0 out of 5.0 by Very nice stay with great front desk staff We were in town for a concert and got there a little earlier than check-in time. The staff helped get us into a room as early as possible so that we would be able to make the concert in time. It was very appreciated! Room was fantastic and VERY clean. Thank You so much for the great service and friendly environment! I will definitely recommend this Holiday Inn Express to all of my friends and professional contacts! September 17, 2014
Rated 5.0 out of 5.0 by Lovely hotel My husband and I went on a two week road trip and used the internet to book all of our hotels. We were extremely pleased with this Holiday Inn Express in Coeur d'Alene, Idaho and would highly recommend it. The room was spotless and very comfortable. Our only issue was we felt the heavier set of drapes did not cover the window all the way and since we were on the first floor, we were afraid someone would see us, if the lights were on. We went outside to check if one could see inside but could not tell. Either way, this was a vey minor issue in an otherwise very pleasant stay. We were asked to sign up for your rewards program and will be taking advantage of it during our next trip. September 16, 2014
Rated 5.0 out of 5.0 by Exceptional Hotel I stayed in a suit and was extremely pleased with all aspects of this hotel. I would recommend the Holiday Inn Express and Suites in Coeur D Alene to anyone. It was a very memorable pleasant experience. September 16, 2014
Rated 5.0 out of 5.0 by Great Hotel! Although Holiday Inn Express is usually our preferred hotel choice, after having a bad experience at a Holiday Inn (not Express) the previous night, we were a little reluctant to choose this hotel. This HIE and the HIE we stayed at the next night are two of the best we've stayed in. The staff was super friendly. I'm not sure if she was a concierge or just happened to be sitting at a desk in the lobby, but this staff member was very helpful. We mentioned our previous night's experience with noise from the room above, so we were given a room on the top floor--we didn't hear anything. I think we were most impressed by the server (name might be Hazel) at breakfast. A father and his young son were waiting for more omlets to be prepared. The father mentioned to the server that he couldn't eat them because of an allergy to one of the ingredients, but his son wanted one. She then offered to prepare him one without that ingredient, saying that it would only take five minutes or so. She was one of those people who "covered" the room making sure people had what they needed, cleaning tables, helping people with their food, etc. September 14, 2014
Rated 5.0 out of 5.0 by Home Away From Home I would recommend this hotel for any reason if you are traveling to Coeur D Alene. They have excellent customer service and do a great job making your stay enjoyable and relaxing. September 12, 2014
Rated 5.0 out of 5.0 by a welcome oasis on a long trip This is a well kept. clean place to stay in a beautiful area. The units are spacious and the patrons seem to be valued. September 12, 2014
Rated 5.0 out of 5.0 by Amazing hotel This hotel is beautiful-the lobby was spotless, the room in which we stayed was amazingly clean, the front desk clerk and the breakfast attendant were nice, even the gentleman who was outside in the morning picking up trash around the grounds was very friendly and made it a point to say 'good morning'. The overall experience here was great. I would recommend this hotel to anyone and look forward to the possibility of staying here in the future. September 12, 2014
Rated 5.0 out of 5.0 by Great Place to Stay I was very impressed with the facilities at the hotel. The lobby was beautiful and a very comfortable place to meet for conversations. The staff were all very friendly and helpful. The front desk staff was very helpful with suggesting places to see or things to do. The restaurants that were suggested were very good. I was pleasantly surprised that the pool was open 24/7. It is so nice to be able to relax in the pool after a long day of activities. We were also pleased that a light supper was available in the hotel so that we didn't have to go out again. Having laundry facilities available was also a big plus. The hotel was a real home away from home for my husband and myself. Thank you for a great stay. September 10, 2014
Rated 5.0 out of 5.0 by First floor rooms with double doors. When you stay get a room on the first floor with a double door - one leading indoors and one leading out doors. The outside door makes it incredibly easy to unload and load the car. Very convenient if you are traveling with pets. September 8, 2014
Rated 5.0 out of 5.0 by Friendly Staff, Nice Stay for Silverwood fun! We stayed for two nights while visiting Silverwood with our kids. The location of the hotel was convenient, the accommodations were nice, the breakfast was easy with plenty of options and the staff was very friendly. The kids also loved the pool and the office dog. We had a nice stay. September 8, 2014
Rated 5.0 out of 5.0 by friendly staff would stay here again. Would be nice if there was a magnifying mirror in the bathrooms for applying makeup. Have found these in other hotels, nice perk. September 5, 2014
Rated 5.0 out of 5.0 by Wonderful staff close to the interstate Enjoyed our stay there Labor Day weekend. Just wish the walls were better constructed. Dodger was a delight to visit and the staff was wonderful. September 5, 2014
Rated 5.0 out of 5.0 by AMAZING!!! This is the BEST Holiday Inn Express and Suites i have ever stayed at before. The friendliest staff- from the housekeepers the Breakfast ladies, to the Maintenance engineer- to the management staff! Jennifer, Melody, and Jessica are amazing!!! Beautiful, clean hotel- great breakfast options- and a lovely outdoor patio with flowers and fire pit for S'mores! I will for sure be back. Thanks everyone for the best service! September 5, 2014
Rated 4.0 out of 5.0 by nice affordable,accessible,newer,clean,close to most things in town September 5, 2014
Rated 5.0 out of 5.0 by Great place to stay! Dog friendly, great location and staff! Close to good restaurants, I90, to town. Highly Recommend! Will stay there again! September 3, 2014
Rated 5.0 out of 5.0 by Always well pleased with Holiday Inn Express Over the years we have often stayed at Holiday Inn Express Hotels and have always been well satisfied with everything. The morning breakfasts are great, especially if you have your grandkids with you, they have a good variety of foods. Our two grandsons especially liked the automatic pancake making machine, I actually thought it was pretty cool myself, tried to figure out just how it worked. We always enjoy the pool, even when the grandkids have been at a water park all day. Thanks, we had a great time and experience, randy and barb September 3, 2014
Rated 5.0 out of 5.0 by I travel a bunch..... I travel about 70% of the time for work across 5 states so I know hotels... This Holiday Inn Express staff, location and property has always been my go to location because they understand that the small stuff matters to their guests. The management, front desk, breakfast/dinner and housekeeping staff are always helpful, polite and efficient and even laugh at my stupid jokes….. The only negative about the place is that some of the room’s need their carpets changed but, on my last stay the main carpet outside of the rooms were changed so, looks like they are in working on it. All and all one of the best places to stay! September 1, 2014
Rated 5.0 out of 5.0 by Hope to stay again From the front desk check in experience upon arrival to the departure, the staff was professional and full of personality. Loved Dodger, we were made to feel like we could ask for anything and we should make ourselves at home. The only improvement I would offer is the hot food was not really hot. I had cold sausage both mornings, but other guests were leaving the plastic doors open. A scrambled egg might be a better option than the square omelette? Or is you really wanted to kick it up a notch a chef making omelettes to order. Other than that, the variety of breakfast options was appreciated. August 29, 2014
Rated 4.0 out of 5.0 by Great Hotel chcoice Very Friendly staff and enjoyed the resident dog! My family and I were in the area to do some shopping and enjoy a visit to Silverwood. Hotel was nice and in an area with close proximity to shopping, restaurants and entertainment. We would stay here again. August 28, 2014
Rated 5.0 out of 5.0 by Great Stay in Coeur d'Alene This Holiday Inn Express exceeded our expectations. We were greeted courteously upon check in, also by members of the staff we encountered about the property. The Breakfast attendant was most gracious, and kept the Breakfast Bar well supplied and tidy. Unfortunately we could not enjoy the Manager's Parties, but that is a very welcomed addition to our stays. We were impressed with this property overall. August 27, 2014
Rated 5.0 out of 5.0 by great The staff were very nice. I liked the evening snacks. Great location close to interstate, shopping, and restaurants. Internet was fast. Room was clean. Bed was comfortable. They have games in the lobby. Nice seating area outside with fire pit. August 26, 2014
Rated 5.0 out of 5.0 by Above and beyond As always, our stay at a Holiday Inn was great. The rate was a little higher than usual, but I understand with it being the summer and the location. All of the service was great but what I really wanted to bring up was the service we received the morning we left. We had a 16 hours drive to get home so we left the hotel at 3am. I made a couple trips down loading the car as my wife and daughter were waking and dressing. I apparently caught the eye of your employee (Megan) working the night shift. Megan took it upon herself after seeing me loading my car to get a pot of coffee brewing and even put out some fruit and a few pastries in the breakfast area and then brought it to our attention so we could get a little something in our stomachs for the trip. Megan said she figured we either had an early flight or a long drive and thought we might like a cup of coffee and a piece of fruit/pastry. We didn't expect anything leaving so early. It may have been just coffee and fruit but more importantly it was Megan's thoughtfulness that really mattered. It would of been very easy for her to go about her regular business and we would not of thought twice about it. Megan went above and beyond to take care of us and we truly appreciated the effort. It is these kinds employees, there efforts and attitudes that keep us coming back to Holiday Inn's, THANKS for hiring great employees like Megan. The Cunha Family August 24, 2014
Rated 5.0 out of 5.0 by A nice surprise! We have stayed here once before when we were traveling with our dog. So this time it was a totally different experience for us. We were greeted with a "Welcome back!. We are pleased to say you are our Guest of the Day!!". A goody bag and a room upgrade was a nice surprise, as was their wine, beer and snacks for Happy Hour! The room we were upgraded to was beautiful! Bed and pillows just the way we like them. The breakfast is one of the best around. Fresh baked cinnamon rolls, pancakes, french toast, eggs....etc. served by a smiling hostess. Used to stay at a competitor down the street but no more! Holiday Inn Express hotels have won us over. August 23, 2014
Rated 5.0 out of 5.0 by Refreshing Stay This was probably the nicest IHG property in which I've ever had the pleasure of staying. It was a beautiful building, the staff were pleasant and extremely helpful, and getting to meet Dodger, the hotel's dog, was a lot of fun, too!! We were exhausted after a whirlwind trip to Glacier National Park and really need a place to crash for the night before flying out of Spokane the next morning. We had a room that was large enough for the three of us to spread out, get all of our bags repacked and back in order before our trip home, and we all got a great night's sleep. Thanks so much for a great experience!! August 21, 2014
Rated 5.0 out of 5.0 by Great Hotel First time I have used Holiday Inn brand in a few years, not for any particular reason. Very impressed with this location, including great breakfast, clean pools and friendly staff. Definitely stay here again. August 18, 2014
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