Rated 4.8 out of 5 by 211
Rated 5.0 out of 5.0 by Cunha Family Above and beyond
As always, our stay at a Holiday Inn was great. The rate was a little higher than usual, but I understand with it being the summer and the location. All of the service was great but what I really wanted to bring up was the service we received the morning we left. We had a 16 hours drive to get home so we left the hotel at 3am. I made a couple trips down loading the car as my wife and daughter were waking and dressing. I apparently caught the eye of your employee (Megan) working the night shift. Megan took it upon herself after seeing me loading my car to get a pot of coffee brewing and even put out some fruit and a few pastries in the breakfast area and then brought it to our attention so we could get a little something in our stomachs for the trip. Megan said she figured we either had an early flight or a long drive and thought we might like a cup of coffee and a piece of fruit/pastry. We didn't expect anything leaving so early. It may have been just coffee and fruit but more importantly it was Megan's thoughtfulness that really mattered. It would of been very easy for her to go about her regular business and we would not of thought twice about it. Megan went above and beyond to take care of us and we truly appreciated the effort. It is these kinds employees, there efforts and attitudes that keep us coming back to Holiday Inn's, THANKS for hiring great employees like Megan.
The Cunha Family
August 24, 2014
Rated 5.0 out of 5.0 by dulab A nice surprise!
We have stayed here once before when we were traveling with our dog. So this time it was a totally different experience for us. We were greeted with a "Welcome back!. We are pleased to say you are our Guest of the Day!!". A goody bag and a room upgrade was a nice surprise, as was their wine, beer and snacks for Happy Hour!
The room we were upgraded to was beautiful! Bed and pillows just the way we like them. The breakfast is one of the best around. Fresh baked cinnamon rolls, pancakes, french toast, eggs....etc. served by a smiling hostess. Used to stay at a competitor down the street but no more! Holiday Inn Express hotels have won us over.
August 23, 2014
Rated 5.0 out of 5.0 by MichaelJG Refreshing Stay
This was probably the nicest IHG property in which I've ever had the pleasure of staying. It was a beautiful building, the staff were pleasant and extremely helpful, and getting to meet Dodger, the hotel's dog, was a lot of fun, too!!
We were exhausted after a whirlwind trip to Glacier National Park and really need a place to crash for the night before flying out of Spokane the next morning. We had a room that was large enough for the three of us to spread out, get all of our bags repacked and back in order before our trip home, and we all got a great night's sleep.
Thanks so much for a great experience!!
August 21, 2014