Rated 4.0 out of 5 by 211
Rated 5.0 out of 5.0 Relaxing environment during stressful times.
I had a very relaxing stay at the Holiday Inn Express Atlanta Airport-College Park. I had just arrived after a 6 hour drive and was greeted by the very friendly desk clerk. She and the other staff members made me feel very welcomed as she recognized me as an Gold Card member. She handed me my gift bag and made sure I was well taken care of by offering me the chance to participate in the Managers dinner/buffet. I greatly appreciated the gesture and enjoyed the 7 layer dip and meatballs. As the days went by I was greeted daily with a smile from the staff and it made my week great. I look forward to staying at the hotel again in the near future. Thanks again for the OUTSTANDING services provided!
July 10, 2014
Rated 4.0 out of 5.0 by A.Simpson Comfortable, but not exceptional
1. Hotel was close to airport, but not easy to find (driving rental car)
2. Hotel appearance comprimised by portable cooling unit in parking area (indication of central A/C problems or failure
3. For this frequent traveller, a good shower (water pressure, ease of shower accesss/egress) is very desirable. The room lacked a quality shower
4, After long day of driving, not good to encounter hotel staff personnel that seemed not pleased to welcome.
5. Ask for directions to shopping areas; response was weak attempt to verbalize...using maps as reference was not used. This is poor service
6. In today's world, staying in hotel not only includes rest and wash-up, but also charging computers, cell fones, and tablets. Power outlets not convientely located for this mandatory daily requirement
July 9, 2014
Rated 1.0 out of 5.0 by GAVisitor27 Disappointing experience on a bad day
My family of four (2 parents, 2 kids) had a flight change that required us to be at ATL airport early on a Saturday morning, so I made a same-day reservation at this HI Express for an Executive Level room with 2 Queen beds. I am an IHG Gold Elite member.
When we arrived at the hotel, there were obviously some problems. The employees at the front desk explained that several rooms unexpectedly had to be closed out (?), and therefore the room with two beds that we had reserved was not available. They assured us that they could accommodate us in a King room on the executive floor with a rollaway for my two kids. They assured me that the rollaway was big and able to accommdate the two kids. Having no other options, we reluctantly agreed. The front desk employees seemed so stressed that it felt like we were helping them out! Somewhere along the line, the desk manager mentioned that we'd get extra IHG points for being so accommodating...
An hour later, (after calling the front desk twice because it was already past my kids bedtime), the rollaway bed finally arrived -- a twin, with only sheets. I asked the kind engineer if there was a larger bed, but he said that this was the only one available. So, I asked him to bring us a bedspread or quilt for the bed. Twenty minutes later, he arrived with another set of sheets. A kind man, but he obviously wasn't able to bring us another bedspread/quilt.
Reluctantly, we tried tucking both kids into the rollaway but it simply wasn't big enough to accommodate them both. So our 6 year-old decided he was going to share the King with his parents. No big deal... but he is an "active sleeper" and kicked us all night long. It was a terrible night. we got no rest. Enjoyed the standard HIE breakfast before hitting the airport bright and early. On the bright side, at least we didn't oversleep!!
July 8, 2014