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Rated 4.5 out of 5 by 260 reviewers.
Rated 1.0 out of 5.0 by Needs an update My room was filthy. There was hair all over the toilet and bathroom floor and blood on the wallpaper. Mattress was old and lumpy. August 24, 2014
Rated 5.0 out of 5.0 The hotel was well maintained and in a great location. The hotel was clean and well maintained. The staff were very polite and helpful. The location was excellent, most of the sites, activities are easily accessible. My wife and I enjoyed the stay very much. Just need a bigger parking area. August 24, 2014
Rated 5.0 out of 5.0 by Very nice stay I had a great stay and the HIE-Colorado Springs Air Force Academy location. The staff was very nice and the hotel was in a great location. When I am back in town, I plan to stay at this hotel again. August 24, 2014
Rated 1.0 out of 5.0 by My first HIE mistake I have been staying at HIE's for at least 20 years and this place must have been the first one they built. The room was small and reeked of stale cigarette smoke (in a non smoking facility). The bathroom was so small you had to straddle the commode or stand between the commode and lavatory to close the door. The carpet was dingy and dirty. The parking lot was so small you couldn't open your door because the other cars were so close. The breakfast area was so small it would only accommodate about half the number that wanted in the room. The swimming pool was so small, they told us that we could go next door to a neighboring motel pool. I am strongly considering changing hotel chains. This company seems to be pocketing to much and not putting back into the convenience and pleasure of their guests. August 23, 2014
Rated 5.0 out of 5.0 by Easy check-in and great people! I have Chosen this location repeatedly due to the fact that after a 14 hour day of physical an mental work, I can get a speedy check-in by great people. Everybody there and I mean Everybody does a fantastic job with a good attitude! Evening to morning! August 23, 2014
Rated 5.0 out of 5.0 by Great for the price Good customer service, clean hotel room, multiple amenities. Great location! About 100 yards from 3 restaurants and a gas station. Perfect for my needs. August 18, 2014
Rated 4.0 out of 5.0 by AUG trip shower curtain torn, not enough towels for four person room, dingy feeling to bathroom, lamps in room did not work, but clean otherwise. way too much chlorine in pool both days I was there noisy guests, but handled by front desk, just annoying AC broke, but front desk sent maintenance immediately - was only one month old?!? staff was pleasant August 18, 2014
Rated 3.0 out of 5.0 by Needs updating We were in Colorado Springs for a family vacation. We had a difficult time finding decent hotel options in the area for the night we were there. This Holiday Inn was available. Upon arrival, the person at the desk was as kind and as friendly as can be. I believe her name was Lisa. She was smiley, accommodating, helpful, conversational and an all around hard worker. When I had asked if we could have mountain view room, she said "Sure, I will even put you in a little bit bigger room for you all to be more comfortable." She was just sooooo nice. In the room, it had a smell and we quickly realized the carpets had been cleaned (it appeared there was a leaking problem with the fridge). By that evening, the smell was overbearing so we asked to be moved. Again, Lisa was accommodating and kind and was able to move us. Customer Service = excellent! Room decor and condition = mediocre. The room was musty smelling until the air conditioning got going. The room was out of date. Normally that doesn't bother me but with staying at hotels that are more modern and more comfortable, it was hard not to notice. The beds were comfortable. But the room just needed a good overhaul and updating to feel modernized and just more comfortable. The price was pretty high compared to some other hotels. We ended up staying in the area for two more nights and found a hotel that was less expensive and much more comfortable, up to date and not so used. But I cannot emphasize how kind Lisa was throughout the entire stay. August 18, 2014
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