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Rated 4.5 out of 5 by 255 reviewers.
Rated 5.0 out of 5.0 by Great for the price Good customer service, clean hotel room, multiple amenities. Great location! About 100 yards from 3 restaurants and a gas station. Perfect for my needs. August 18, 2014
Rated 4.0 out of 5.0 by AUG trip shower curtain torn, not enough towels for four person room, dingy feeling to bathroom, lamps in room did not work, but clean otherwise. way too much chlorine in pool both days I was there noisy guests, but handled by front desk, just annoying AC broke, but front desk sent maintenance immediately - was only one month old?!? staff was pleasant August 18, 2014
Rated 3.0 out of 5.0 by Needs updating We were in Colorado Springs for a family vacation. We had a difficult time finding decent hotel options in the area for the night we were there. This Holiday Inn was available. Upon arrival, the person at the desk was as kind and as friendly as can be. I believe her name was Lisa. She was smiley, accommodating, helpful, conversational and an all around hard worker. When I had asked if we could have mountain view room, she said "Sure, I will even put you in a little bit bigger room for you all to be more comfortable." She was just sooooo nice. In the room, it had a smell and we quickly realized the carpets had been cleaned (it appeared there was a leaking problem with the fridge). By that evening, the smell was overbearing so we asked to be moved. Again, Lisa was accommodating and kind and was able to move us. Customer Service = excellent! Room decor and condition = mediocre. The room was musty smelling until the air conditioning got going. The room was out of date. Normally that doesn't bother me but with staying at hotels that are more modern and more comfortable, it was hard not to notice. The beds were comfortable. But the room just needed a good overhaul and updating to feel modernized and just more comfortable. The price was pretty high compared to some other hotels. We ended up staying in the area for two more nights and found a hotel that was less expensive and much more comfortable, up to date and not so used. But I cannot emphasize how kind Lisa was throughout the entire stay. August 18, 2014
Rated 5.0 out of 5.0 by Comfortable room and Great breakfast I recommend this hotel. The room was very clean and comfortable. The breakfast was exceptional with much variety. Minor issues were that the parking spaces were too narrow and the exercise room was too warm. I would still recommend this hotel and stay again if I am in the area. August 18, 2014
Rated 5.0 out of 5.0 by Nice Room and Great Service I recommend this hotel. The room was clean and comfortable. The breakfast was excellent. Minor issues were the parking spots were way too narrow and the exercise room was too warm. These issues were not enough to prevent me from recommending this hotel. August 18, 2014
Rated 5.0 out of 5.0 by Great first impressions matched the entire stay Upon arriving I was recognized as an IHG Rewards member and check in was smooth and quick. Questions about local restaurants were met with a few choices depending on how far I wanted to travel. The restaurant chosen to eat at was great and most of all, just across the parking lot. The bed and pillows were just what was needed to rest comfortably. It took some effort to get out of bed in the morning because it was so inviting. I stayed 2 nights and the room cleaning was superb, no issues whatsoever. I would make sure HIE at Air Force Academy was my place to stay when traveling through the area. August 17, 2014
Rated 5.0 out of 5.0 by HIE Meets Expectations Quality hotel, very friendly staff. The pizza and brew house across the street is a must visit. August 15, 2014
Rated 5.0 out of 5.0 by Pike's Peak Proximity Great hotel for kids as it has an indoor pool which we had a hard time getting our grandkids out of. Right across the street is a fine family restaurant called Old Chicago. Our stay was pleasant and set us up to drive to the top of Pike's Peak the next day. August 14, 2014
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