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Rated 4.5 out of 5 by 280 reviewers.
Rated 5.0 out of 5.0 by My stay at Holiday Inn Express Colorado Springs Very great service at front desk. Explained all the services provided by this hotel. Gave advice where to dine. Area attractions. September 7, 2014
Rated 5.0 out of 5.0 by Convenient for Visiting USAFA We stayed here while visiting USAFA during our son's Acceptance Day. Front desk staff were very accomodating for our requests. First, our room wasn't two queens as we had booked. We also decided we needed a refrigerator and micro. They made the switch for us, and the room was perfect for allowing us to have food ready for a picnic the next day. The breakfast area is nice with an outdoor patio for those who want to sit outside and enjoy the view of the mountains. To me, this is the part I like best about this hotel. Also, if you're visiting the Air Force Academy, it is a convenient location. September 5, 2014
Rated 5.0 out of 5.0 by Great hotel Our son is a senior at the USAFA, after spending a year at the USAFA Prep School, and we have been staying at this hotel since 2010. We room is always clean, fresh and comfortable. The staff is always friendly and courteous. The complementary breakfast is wonderful, especially the cinnamon rolls!! I would strongly recommend using this hotel. September 4, 2014
Rated 4.0 out of 5.0 by Excellent Staff Property is centrally located, staff was very helpful with direction to area sites and very friendly. Great view of Pikes Peak from the deck. Good restaraunts with in a short walk. Would stay here again. September 4, 2014
Rated 5.0 out of 5.0 by comfortable and quiet At just a stopover on the way, our stay was very pleasant and relaxing. We would stay here again. September 2, 2014
Rated 5.0 out of 5.0 by Easy location and great staff! I have stayed here several times when traveling. The staff is always friendly, the access to the hotel is easy off of I-25, and there are several good dining choices within walking distance! September 2, 2014
Rated 4.0 out of 5.0 by A few things could change Very nice staff. The rooms here are smaller than most HIE's. The toilet paper was horrible. I did mention this to the front desk. The carpet needed to be replaced and the bathroom was missing a few tiles. The view is great. Over all I'd check out the other location. September 1, 2014
Rated 5.0 out of 5.0 by great service. Overall stay experience was very inviting and refreshing. I would love to stay here again. August 30, 2014
Rated 5.0 out of 5.0 by Excellent location Great hotel, with awesome jogging/running trail system and restaurants right near hotel. August 29, 2014
Rated 4.0 out of 5.0 enjoyed my stay multiple times great place to stay, great service and nice view of mountains. the only downside was limited close parking. August 25, 2014
Rated 5.0 out of 5.0 by Pet friendly hotel We were in the area as our 2 labs required ACL surgery at Colorado Canine Orthopedics just 2 miles away. The room was accessible via ground level so convenient for taking the dogs outside. This Holiday Inn Express was very comfortable and easy to get to and from. August 25, 2014
Rated 4.0 out of 5.0 by Comfortable Stay The only thing that I would complain about is that there was no refrigerator in the room. Otherwise, everything was great. August 25, 2014
Rated 1.0 out of 5.0 by Needs an update My room was filthy. There was hair all over the toilet and bathroom floor and blood on the wallpaper. Mattress was old and lumpy. August 24, 2014
Rated 5.0 out of 5.0 The hotel was well maintained and in a great location. The hotel was clean and well maintained. The staff were very polite and helpful. The location was excellent, most of the sites, activities are easily accessible. My wife and I enjoyed the stay very much. Just need a bigger parking area. August 24, 2014
Rated 5.0 out of 5.0 by Very nice stay I had a great stay and the HIE-Colorado Springs Air Force Academy location. The staff was very nice and the hotel was in a great location. When I am back in town, I plan to stay at this hotel again. August 24, 2014
Rated 1.0 out of 5.0 by My first HIE mistake I have been staying at HIE's for at least 20 years and this place must have been the first one they built. The room was small and reeked of stale cigarette smoke (in a non smoking facility). The bathroom was so small you had to straddle the commode or stand between the commode and lavatory to close the door. The carpet was dingy and dirty. The parking lot was so small you couldn't open your door because the other cars were so close. The breakfast area was so small it would only accommodate about half the number that wanted in the room. The swimming pool was so small, they told us that we could go next door to a neighboring motel pool. I am strongly considering changing hotel chains. This company seems to be pocketing to much and not putting back into the convenience and pleasure of their guests. August 23, 2014
Rated 5.0 out of 5.0 by Easy check-in and great people! I have Chosen this location repeatedly due to the fact that after a 14 hour day of physical an mental work, I can get a speedy check-in by great people. Everybody there and I mean Everybody does a fantastic job with a good attitude! Evening to morning! August 23, 2014
Rated 5.0 out of 5.0 by Great for the price Good customer service, clean hotel room, multiple amenities. Great location! About 100 yards from 3 restaurants and a gas station. Perfect for my needs. August 18, 2014
Rated 4.0 out of 5.0 by AUG trip shower curtain torn, not enough towels for four person room, dingy feeling to bathroom, lamps in room did not work, but clean otherwise. way too much chlorine in pool both days I was there noisy guests, but handled by front desk, just annoying AC broke, but front desk sent maintenance immediately - was only one month old?!? staff was pleasant August 18, 2014
Rated 3.0 out of 5.0 by Needs updating We were in Colorado Springs for a family vacation. We had a difficult time finding decent hotel options in the area for the night we were there. This Holiday Inn was available. Upon arrival, the person at the desk was as kind and as friendly as can be. I believe her name was Lisa. She was smiley, accommodating, helpful, conversational and an all around hard worker. When I had asked if we could have mountain view room, she said "Sure, I will even put you in a little bit bigger room for you all to be more comfortable." She was just sooooo nice. In the room, it had a smell and we quickly realized the carpets had been cleaned (it appeared there was a leaking problem with the fridge). By that evening, the smell was overbearing so we asked to be moved. Again, Lisa was accommodating and kind and was able to move us. Customer Service = excellent! Room decor and condition = mediocre. The room was musty smelling until the air conditioning got going. The room was out of date. Normally that doesn't bother me but with staying at hotels that are more modern and more comfortable, it was hard not to notice. The beds were comfortable. But the room just needed a good overhaul and updating to feel modernized and just more comfortable. The price was pretty high compared to some other hotels. We ended up staying in the area for two more nights and found a hotel that was less expensive and much more comfortable, up to date and not so used. But I cannot emphasize how kind Lisa was throughout the entire stay. August 18, 2014
Rated 5.0 out of 5.0 by Comfortable room and Great breakfast I recommend this hotel. The room was very clean and comfortable. The breakfast was exceptional with much variety. Minor issues were that the parking spaces were too narrow and the exercise room was too warm. I would still recommend this hotel and stay again if I am in the area. August 18, 2014
Rated 5.0 out of 5.0 by Nice Room and Great Service I recommend this hotel. The room was clean and comfortable. The breakfast was excellent. Minor issues were the parking spots were way too narrow and the exercise room was too warm. These issues were not enough to prevent me from recommending this hotel. August 18, 2014
Rated 5.0 out of 5.0 by Great first impressions matched the entire stay Upon arriving I was recognized as an IHG Rewards member and check in was smooth and quick. Questions about local restaurants were met with a few choices depending on how far I wanted to travel. The restaurant chosen to eat at was great and most of all, just across the parking lot. The bed and pillows were just what was needed to rest comfortably. It took some effort to get out of bed in the morning because it was so inviting. I stayed 2 nights and the room cleaning was superb, no issues whatsoever. I would make sure HIE at Air Force Academy was my place to stay when traveling through the area. August 17, 2014
Rated 5.0 out of 5.0 by HIE Meets Expectations Quality hotel, very friendly staff. The pizza and brew house across the street is a must visit. August 15, 2014
Rated 5.0 out of 5.0 by Pike's Peak Proximity Great hotel for kids as it has an indoor pool which we had a hard time getting our grandkids out of. Right across the street is a fine family restaurant called Old Chicago. Our stay was pleasant and set us up to drive to the top of Pike's Peak the next day. August 14, 2014
Rated 3.0 out of 5.0 by So So In comparison with other Holiday Inn properties I found this location to be very dated and lacking some comforts and conveniences. The restroom door opens within one inch of the toilet so going in/out makes it very difficult. The air conditioner didn't seem to work effectively as well. Our room felt humid and damp although the air in Colorado Springs is very dry. The carpets were in need of cleaning. However, the staff and friendliness was very good so complaining is difficult. August 13, 2014
Rated 5.0 out of 5.0 by Easily would stay here again ! The location was easy to get to and the food was awesome. To top it all off the staff was very friendly and welcoming !! August 13, 2014
Rated 5.0 out of 5.0 by Room for the whole family great location. for the price it was ok. the balcony was relaxing August 13, 2014
Rated 4.0 out of 5.0 by Availability and price on short notice. I travel on a flexible and changing schedule so finding fed rate rooms is challenging it wqs nice to find availabilty at this location, very conveinent, staff was very nice. August 12, 2014
Rated 5.0 out of 5.0 by Great service This is a great location in Colorado Springs. The staff is knowledgeable and friendly. Clean room with comfortable beds. Nice Bath August 11, 2014
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