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Rated 4.5 out of 5 by 289 reviewers.
Rated 5.0 out of 5.0 by Great place to stay and relax. Enjoyed the visit. The weather was great and able to sit outside and enjoy a hot cup of coffee. March 7, 2014
Rated 5.0 out of 5.0 by COS Visit Staff was very helpful, I would stay there again, anytime ! March 3, 2014
Rated 5.0 out of 5.0 by comfortable bed and friendly service great place to visit,nice and quiet after a long day of work. February 28, 2014
Rated 5.0 out of 5.0 by My first choice in Colorado Springs With the need to stay in the Springs multiple times a year, it is refreshing to find a place that is not only conveniently located, but also one that always exceeds expectations. My opinion has not changed in the past 5 years. This is the place I stay when in Colorado Springs. February 27, 2014
Rated 4.0 out of 5.0 by Great Experience We really enjoyed ourselves... AGAIN! This seems to be our "go to place" in C-Springs. This place is great! The staff is AMAZING! The only difficulty we seem to have is parking our large SUV. Their spaces are so small. February 24, 2014
Rated 5.0 out of 5.0 by Riowrangler Great Place. I was able to relax. I really enjoyed the bed. February 14, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service When we stopped for the evening, it was snowing pretty good. Caitlyn checked us in with such ease and was so friendly and fun and plus professional that we forgot about the weather. Caitlyn made sure that we knew what restaurants were in the area and where they were located. She even checked on us once we were in the room to ensure that everything was ok. Caitlyn even made it a point to talk to us when we came back from eating to make sure that we had a good meal and experience. Caitlyn is a lovely young lady. THANK YOU! February 11, 2014
Rated 5.0 out of 5.0 by Great Hotel This was a wonderful experience. The room was comfortable. It was quiet and relaxing. The internet was very fast. The room was clean and the staff was friendly. February 4, 2014
Rated 5.0 out of 5.0 by front dest staff and cleaning staff excellent i travel over 300 days a year and always try to stay in a IHG properity. excelent service at a fair price January 30, 2014
Rated 5.0 out of 5.0 by Excellent Desk Staff In addition to my staying there, I reserved a room for my new boss. While he is loyal to another chain, he was impressed with quality of room and breakfast for the price. January 28, 2014
Rated 5.0 out of 5.0 by Excellent accommodations Thank you for a pleasant visit and upgrade. Most appreciated. January 27, 2014
Rated 5.0 out of 5.0 by Great service I dropped my earring in the sink drain. The staff was able to remove it from the drain. I was very impressed with the staff going above and beyond. Thank you so much January 3, 2014
Rated 4.0 out of 5.0 by Excellent value and location The Front Desk Staff went out of their way to be helpful and to make our stay enjoyable. The lady that was working the morning breakfast room however was not up to the usual Holiday Inn Express standards we usually find. She was very quite and did not acknowledge our presence nor our greeting. (Must have been having a bad morning!) Overall though this was a pleasant stay. January 2, 2014
Rated 4.0 out of 5.0 by great service Staff was awesome. Very friendly and helpful. The pool was freezing cold and the jets on the hot tub weren't working. That was the only bad part. Everything else was great. December 25, 2013
Rated 4.0 out of 5.0 by Service Katelyn was very helpful within registration. The room had a towel stuck in the lock between the two rooms. Folks across the hall were too noisy December 21, 2013
Rated 5.0 out of 5.0 by Excellent location We have stayed twice at this hotel in the last year. The location, hotel and staff are excellent! December 20, 2013
Rated 5.0 out of 5.0 by Very nice room and super friendly staff I chose this hotel because of good convenient location and very reasonable rates. Every aspect lived up to expectations. The room was clean and attractive. Staff was super friendly and helpful. The breakfast was as I have come to expect from Holiday Inn Express. An added bonus with breakfast was the great view of Pikes Peak. In the future, I will definitely reserve at this location. December 16, 2013
Rated 5.0 out of 5.0 by Exceptional service The staff was exceptionally helpful and willing to do the and then some. We received a coupon from the front desk for a discount on our meal. When we needed milk for the baby, they gave it to us. When we needed a larger Rooney, they were able to accommodate us, all while being friendly and professional. Very pleased with our stay. December 12, 2013
Rated 5.0 out of 5.0 by Great Service Staff was very helpful and made us feel as though we were the only ones. December 7, 2013
Rated 5.0 out of 5.0 by Great Location. Outstanding Staff!!! I visit Colorado Springs a few times a year because of medical reasons. This was my first visit to this location. I am SOOO glad I stayed here. This place was comfortable and nicely appointed. But most of all they have a great manager and staff. I needed a room with fridge and micro and they upgraded me to accommodate my needs. The heated pool was a delight. and management even put the heat up because it still was chilly. We were frequently asked if there was anything they could do to make our stay more pleasant. We were forced to check out a day early due to an early snow storm. This staff called ahead and got us a lovely room at our next destination and put the unused points back into my account. I have never had a better Holiday Inn experience. Other managers and their staffs could learn from this TEAM. They are a shining example for the hospitality profession!! This is my new Colorado Springs destination for all future stays. December 3, 2013
Rated 5.0 out of 5.0 by Mark Our stay was very nice. While there, we had car problems and had to extend our stay by several days. The manager was very understanding and told us that we could stay as long as necessary, even though they were very busy with the Notre Dame and Air Force football game. He also recommended an excellent place where the engine on our car was fixed. We will definitely stay at this hotel the next time we are in Colorado Springs. November 27, 2013
Rated 5.0 out of 5.0 by Consistantly comfortable and enjoyable. We were called back to the area for a family bereavement. Once again the manager & staff at this hotel went out of there way to make sure that we were comfortable. After a 17 hour drive to the hotel, The manager let us check in early, upgraded our rooms (2 rooms), and made absolutely sure we had everything we needed. Managers professionalism and courteousness were well appreciated by our family at this time of loss. Would definitely stay again when in the area of Colorado Springs. November 26, 2013
Rated 5.0 out of 5.0 by Very satisfied customer After reading some negative reviews on yelp, we almost drove 40 more miles to the next holiday inn express. Very happy we didn't! We have no complaints at all. Service excellent, cleanliness excellent. Staff very friendly, and checked to make sure everything was ok. I think some people complain no matter what, to try to get points back or no charge! One complaint was the alarm went off at ?4:30 am. And thought the housekeepers should check to make sure the alarm is turned off when they clean the room.Check it yourself before you go to sleep. They have enough to do and they are not high wage earners. I would definitely stay here again if going that way! November 25, 2013
Rated 1.0 out of 5.0 by bad deal Won't stay there again. How much do I need to write so it will accept a poor review? November 24, 2013
Rated 1.0 out of 5.0 by Integrity Matters I am platinum level with Holiday Inn and contacted this hotel to arrange reservations for a wedding in Co Springs. I spoke with the hotel directly and informed them of my desire for a suite (with a separate living room) as I was sharing the room with my brother and also wanted to use the "suite" as a gathering spot for other family members. I was informed they would upgrade us to a "suite" and they had rooms meeting our needs. Upon our arrival we found the "suite" was a small room with two queen beds and a couch. All in the same room. No privacy. No room for gathering of family members and barely enough room for my brother and I and our bags. This is not a "suite" by any stretch of the imagination. Upon expressing our dissatisfaction I was told my points would be refunded to me. This did not occur either. Still waiting. Also, the hotel suffered from several maintenance issues #no functioning elevator, front door stuck open, side exit door constantly propped open#. They did have a sign asking guests to watch out for bears, as they are often in the parking lot...right next to the propped door. Wondered if we'd be hoofing the stairs each evening #with no elevator# and meet up with a bear in the stairway. Very poor performance by this Holiday Inn Management Team. Apparently it is acceptable to lie to their customers. November 23, 2013
Rated 5.0 out of 5.0 by The staff was professional and helpful The staff was professional and helpful. Recognized me as a platinum member and upgraded my room to a suite. The room was clean comfortable and quiet with nice view. Overall, it was very pleasant experience. November 19, 2013
Rated 5.0 out of 5.0 by Great Location This hotel is in the perfect location. Right off the interstate close to restaurants and gas stations. Worked great for us. November 18, 2013
Rated 5.0 out of 5.0 by Great Rooms and Staff EXCELLENT STAY....My week long stay at your Hotel was one of the best I've had in a long time... I will definatly be returning... THANKS.... November 12, 2013
Rated 5.0 out of 5.0 by Always top notch service Best view from the breakfast patio. Always enjoy my stay there and "chasing the bear"! November 11, 2013
Rated 5.0 out of 5.0 by Good hotel room The phones in our room were not working when we were there. The remote for the TV was also not working, we went to the front desk, they changed the batteries, but it still would not work. November 9, 2013
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