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Rated 4.5 out of 5 by 268 reviewers.
Rated 5.0 out of 5.0 by Great service, value and comfort We were in town on vacation for two nights at this hotel. The staff was great. We had forgotten a couple of things and they were more than happy to help us. We also got ideas from the front desk on where to eat supper, both suggestions were right on! We will definately return to this hotel if were are back in town. July 29, 2013
Rated 5.0 out of 5.0 by Great Hotel for a Family of 5 We stayed here very comfortably in one of the suites with a family of 5. It had 2 beds plus a couch with made into a bed, and we all slept so comfortably. We also travel with our dog, and she was more than welcome there with a nominal pet deposit fee of $25. Everything was clean and the staff was great. Our kids enjoyed the pool and breakfast was diverse and filling. Great location and close to restaurants and local tourist attractions. They even had a little goodie bag and cold bottled waters waiting for us at check-in as PriorityClub Rewards members - a nice little treat! July 29, 2013
Rated 5.0 out of 5.0 by Great location and nice room We are a family of 5 who stayed here very comfortably in a suite. We also traveled with our dog who was welcome to stay here for a nominal pet deposit. Great location, nice facilities and we had a great time in Colorado Springs. July 29, 2013
Rated 4.0 out of 5.0 by Nice stay overall Hotel was really nice, but if you stay on the fourth floor they have smoking rooms, even though the sign outside the door says non-smoking. I asked several times about it and they could open some windows and spray some air freshener, that only worked for a little bit. We ended up shoving our blanket at the end of our bed under the door so the smoke would stop coming in our room. Rooms were spacious and updated, bath was a little smaller than I would have liked for a room that is meant to hold 5-6 people. Staff was very accommodating and helpful. July 28, 2013
Rated 5.0 out of 5.0 by VisitCO We enjoyed our stay very much. Nice, clean rooms and good service. July 27, 2013
Rated 5.0 out of 5.0 by Over all great We enjoyed a great experience at this hotel. The only negative thing was very minor, and that was a poorly designed drive in the front of the hotel. Other than that which again was fairly minor, everything was great. Typical Holiday Inn Express experience. July 24, 2013
Rated 4.0 out of 5.0 by Convenient Location After several days on the road this hotel was a great relaxing comfort. Great shower, pillows, and pool. There are several great sit down restaurants within walking distance so we were able to leave our pets in the room and enjoy a sit down meal. Breakfast had great hours for the weekend and food was plentiful. Rewards club members were greeted with a snack basket. July 18, 2013
Rated 5.0 out of 5.0 by Great place This was one of the best places we stayed in during our family vacation out west. The staff was extremely helpful and friendly. We really enjoyed our stay here. July 17, 2013
Rated 3.0 out of 5.0 by Room reservation issue We had reserved a room for two nights with Priority club points. We added on the second night at a later date to be fair. When we checked in we were told we had the room for two nights. At 11:30 the second night someone tried to get in our room with a key from the front desk. After that, I received a call from the front desk asking why we were still in the room. They did figure it out and we were able to stay in our room but wasn't a great experience. July 16, 2013
Rated 4.0 out of 5.0 by Clean, quiet room and friendly staff Just what I've come to expect from HIE. Friendly staff and clean, quiet, comfortable rooms. For quick in and out trips, that's all I ask. July 16, 2013
Rated 5.0 out of 5.0 by Customer Service My husband and I just returned from a stay at this hotel. We had a great experience and the customer service was excellent, especially the people who worked the front desk. July 16, 2013
Rated 5.0 out of 5.0 by Courteous staff The hotel was a great stay and close to restaurants. The staff were all very helpful!!! July 13, 2013
Rated 5.0 out of 5.0 by Colorado trip Nice hotel ,spent two nights and enjoyed the hotel. July 12, 2013
Rated 2.0 out of 5.0 by uncomfortable bed and inadequate parking. Good service The parking for guests is very limited, especially if your in a big size pick-up. I had to park along a driveway next to the motel that had no lighting. During the night someone stole my catalytic converter from underneath my pickup. The bed must have had some king of thick plastic cover under the bed sheet to prevent urine stains I guess, Anyways, that plastic would bunch up under the bed sheet and made it very uncomfortable to sleep. I have stayed in alot of holiday inn's and have never slept in a bed that was so uncomfortable. We were in colorado from oregon to help assist them in fighting their wildfires. July 11, 2013
Rated 5.0 out of 5.0 by Excellent! It was very nice to receive more than just a bottle of water than most places at my complimentary priority club member cheek-in. July 5, 2013
Rated 5.0 out of 5.0 by Loved!!!! Really enjoyed the view. And the staff was very friendly and helpful. July 1, 2013
Rated 5.0 out of 5.0 by Exceptional welcome at check in. Greeted with the goody bag for priority club Very nice hotel with exceptional staff. We had our two grandchildren with us and they immediately gave an upgrade for platinum priority club member. Gave both children a goody bag which they loved. Pool was great. Room was great!! Thanks for an enjoyable stay. June 30, 2013
Rated 5.0 out of 5.0 by Oh yea this good place I want to go back to next time Overall its a great stay to be at this hotel the staff really went all out to make it a most wonderful stay. The facilities are great the gym has a Doctor scale and I discovered real different atmosphere the terrace looks good just off the breakfast area overall 5 stars Thanks Holiday Inn Express for the exceptional Hotel experience. June 28, 2013
Rated 5.0 out of 5.0 by Good location and amenities Beautiful view of mountains. Convenient location. Great amenities. June 24, 2013
Rated 4.0 out of 5.0 by Friendly Staff , Clean but a little run down My family and I stayed here recently on vacation. The hotel was clean and the staff was nice. My only negative about the hotel was although the linens looked clean they were ragged and had some stains and/or holes in them. This includes bed and bathroom linens. I think it is time to think about replacing them. When I checked out I brought to the clerks attention the fact that I was being charged more than the advertised rate and I mentioned the best price guarantee. She was kind enough to adjust the price down but when I was able to access the policy and read it completely it says that if that happens you will get your first night for free. I am hoping that I can get that resolved because I don't think it was handled properly. June 24, 2013
Rated 5.0 out of 5.0 by Wonderful place to stay Front desk service was above excellent. This is our no. 1 holiday inn express to stay in Colorado Springs. Front desk spoiled us. Friendly, and very knowledgeable about the area. Shared conversation on sites to see and provided directions to museums we wanted to go see. Very much engaged with clients. Also, very flexible on room cancellations and reserving when we had to add family and extra room. My family from wi loved this place also. We will be visiting this holiday inn frequently. Awesome & beautiful stay here. June 22, 2013
Rated 5.0 out of 5.0 by good location easy parking staff very helpful_ we were at the hotel during a wild fire the hotel was packed with evacuees but staff was up to the task June 20, 2013
Rated 4.0 out of 5.0 by Great value, great service! We stayed here 2 nights on our family vacation. The staff was so accommodating and I felt like we got a great stay for the rate. June 17, 2013
Rated 5.0 out of 5.0 by Good location and friendly staff! The room is clean and spacious and the bed is comfortable. Great restaurants nearby. The fitness room is quite large with a full set of dumbbells and a utility bench. June 15, 2013
Rated 5.0 out of 5.0 by Great stay Rooms were clean, staff very helpful, and breakfast was great. We were given a "mountain view" room. Awesome! Pike's Peak right out our window! June 13, 2013
Rated 4.0 out of 5.0 Great stay Very comfortable business trip stay. Would recommend this hotel June 12, 2013
Rated 5.0 out of 5.0 by Great Hotel Would have stayed the prior nights, but was booked solid and I can see why. Great Hotel!! June 11, 2013
Rated 5.0 out of 5.0 by Great Service I was on a very long road trip. This hotel probably gave me the best experience of them all. June 10, 2013
Rated 5.0 out of 5.0 by Co Springs-Air Force Academy Great stay - Nice location, good property, excellent staff. June 9, 2013
Rated 5.0 out of 5.0 by Comfortable Room & great place We like this area of Colorado Springs and are glad there is a great motel to stay there. Over the years, we have upgraded the places to stay & this chain is #1! We like the rooms & the breakfasts. This one is one of the best places to stay. June 7, 2013
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