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Rated 4.5 out of 5 by 260 reviewers.
Rated 3.0 out of 5.0 by Room reservation issue We had reserved a room for two nights with Priority club points. We added on the second night at a later date to be fair. When we checked in we were told we had the room for two nights. At 11:30 the second night someone tried to get in our room with a key from the front desk. After that, I received a call from the front desk asking why we were still in the room. They did figure it out and we were able to stay in our room but wasn't a great experience. July 16, 2013
Rated 4.0 out of 5.0 by Clean, quiet room and friendly staff Just what I've come to expect from HIE. Friendly staff and clean, quiet, comfortable rooms. For quick in and out trips, that's all I ask. July 16, 2013
Rated 5.0 out of 5.0 by Customer Service My husband and I just returned from a stay at this hotel. We had a great experience and the customer service was excellent, especially the people who worked the front desk. July 16, 2013
Rated 5.0 out of 5.0 by Courteous staff The hotel was a great stay and close to restaurants. The staff were all very helpful!!! July 13, 2013
Rated 5.0 out of 5.0 by Colorado trip Nice hotel ,spent two nights and enjoyed the hotel. July 12, 2013
Rated 2.0 out of 5.0 by uncomfortable bed and inadequate parking. Good service The parking for guests is very limited, especially if your in a big size pick-up. I had to park along a driveway next to the motel that had no lighting. During the night someone stole my catalytic converter from underneath my pickup. The bed must have had some king of thick plastic cover under the bed sheet to prevent urine stains I guess, Anyways, that plastic would bunch up under the bed sheet and made it very uncomfortable to sleep. I have stayed in alot of holiday inn's and have never slept in a bed that was so uncomfortable. We were in colorado from oregon to help assist them in fighting their wildfires. July 11, 2013
Rated 5.0 out of 5.0 by Excellent! It was very nice to receive more than just a bottle of water than most places at my complimentary priority club member cheek-in. July 5, 2013
Rated 5.0 out of 5.0 by Loved!!!! Really enjoyed the view. And the staff was very friendly and helpful. July 1, 2013
Rated 5.0 out of 5.0 by Exceptional welcome at check in. Greeted with the goody bag for priority club Very nice hotel with exceptional staff. We had our two grandchildren with us and they immediately gave an upgrade for platinum priority club member. Gave both children a goody bag which they loved. Pool was great. Room was great!! Thanks for an enjoyable stay. June 30, 2013
Rated 5.0 out of 5.0 by Oh yea this good place I want to go back to next time Overall its a great stay to be at this hotel the staff really went all out to make it a most wonderful stay. The facilities are great the gym has a Doctor scale and I discovered real different atmosphere the terrace looks good just off the breakfast area overall 5 stars Thanks Holiday Inn Express for the exceptional Hotel experience. June 28, 2013
Rated 5.0 out of 5.0 by Good location and amenities Beautiful view of mountains. Convenient location. Great amenities. June 24, 2013
Rated 4.0 out of 5.0 by Friendly Staff , Clean but a little run down My family and I stayed here recently on vacation. The hotel was clean and the staff was nice. My only negative about the hotel was although the linens looked clean they were ragged and had some stains and/or holes in them. This includes bed and bathroom linens. I think it is time to think about replacing them. When I checked out I brought to the clerks attention the fact that I was being charged more than the advertised rate and I mentioned the best price guarantee. She was kind enough to adjust the price down but when I was able to access the policy and read it completely it says that if that happens you will get your first night for free. I am hoping that I can get that resolved because I don't think it was handled properly. June 24, 2013
Rated 5.0 out of 5.0 by Wonderful place to stay Front desk service was above excellent. This is our no. 1 holiday inn express to stay in Colorado Springs. Front desk spoiled us. Friendly, and very knowledgeable about the area. Shared conversation on sites to see and provided directions to museums we wanted to go see. Very much engaged with clients. Also, very flexible on room cancellations and reserving when we had to add family and extra room. My family from wi loved this place also. We will be visiting this holiday inn frequently. Awesome & beautiful stay here. June 22, 2013
Rated 5.0 out of 5.0 by good location easy parking staff very helpful_ we were at the hotel during a wild fire the hotel was packed with evacuees but staff was up to the task June 20, 2013
Rated 4.0 out of 5.0 by Great value, great service! We stayed here 2 nights on our family vacation. The staff was so accommodating and I felt like we got a great stay for the rate. June 17, 2013
Rated 5.0 out of 5.0 by Good location and friendly staff! The room is clean and spacious and the bed is comfortable. Great restaurants nearby. The fitness room is quite large with a full set of dumbbells and a utility bench. June 15, 2013
Rated 5.0 out of 5.0 by Great stay Rooms were clean, staff very helpful, and breakfast was great. We were given a "mountain view" room. Awesome! Pike's Peak right out our window! June 13, 2013
Rated 4.0 out of 5.0 Great stay Very comfortable business trip stay. Would recommend this hotel June 12, 2013
Rated 5.0 out of 5.0 by Great Hotel Would have stayed the prior nights, but was booked solid and I can see why. Great Hotel!! June 11, 2013
Rated 5.0 out of 5.0 by Great Service I was on a very long road trip. This hotel probably gave me the best experience of them all. June 10, 2013
Rated 5.0 out of 5.0 by Co Springs-Air Force Academy Great stay - Nice location, good property, excellent staff. June 9, 2013
Rated 5.0 out of 5.0 by Comfortable Room & great place We like this area of Colorado Springs and are glad there is a great motel to stay there. Over the years, we have upgraded the places to stay & this chain is #1! We like the rooms & the breakfasts. This one is one of the best places to stay. June 7, 2013
Rated 5.0 out of 5.0 by Good one This hotel is Colorado Springs, superb. I will recommend this one to my coworker. June 4, 2013
Rated 5.0 out of 5.0 by Comfortable and Clean We have stayed several times before at this location. Every time we stay here we are very satisfied. We were traveling cross country and this was one of our stops. Breakfast is a plus with HIE and was well supplied. We will stay again when we are in the area. May 30, 2013
Rated 5.0 out of 5.0 by Always an AWESOME Stay Because of excellent accommodations from comfortable pillow-top beds to room decor to tub/shower, awesome staff and service, great breakfast (which is included with our stay),great value (plus priority club award points), we always stay with Holiday Inn Express. Always a wonderful experience - friendly and so helpful staff. Holiday Inn Express is our home away from home! May 28, 2013
Rated 5.0 out of 5.0 by Friendly front desk staff The front desk staff was very friendly and helpful making a good "first impression" of the facility. Only staff criticism is that the breakfast person the first day was virtually invisible while we were there. The room was very comfortable except that the bathroom is too small, especially so, because the door opened inward. But a very nice stay. May 24, 2013
Rated 5.0 out of 5.0 by Great Service I travel a lot for my job and I always stay at Holiday Inn Express if possible. My stay at this HIE in Co. Springs was by far my favorite. The staff was excellent as well as the room, and I loved the breakfast choices. May 24, 2013
Rated 5.0 out of 5.0 by Good hotel I have stayed at this hotel twice in the past year and each time have found it comfortable, well-run, convenient, and a pleasure. May 24, 2013
Rated 3.0 out of 5.0 by Convenient Location Located 1 block off the freeway, easy to find and get to. We were given a king bed suite which bad a loveseat, microwave and refrigerator. Room was crowded with little space between the desk, bed and wall. Also the room looked a bit worn with a torn window screen, droopy window covering and an unattached air conditioner cover. The room was clean, the bed was comfortable and the hotel was quiet. The breakfast was appreciated. Overall, a good stay but nothing special. May 23, 2013
Rated 4.0 out of 5.0 by Friendly staff! :) Everyone was friendly! Clean, comfortable hotel. The evening gentleman that checked me in (his name began with a J I think) made sure to check in on me. The first hotel key he gave me didn't work since it was keyed to the wrong room. I came back down and he re-set it. As I entered the room, the phone was ringing. It was the kind man from downstairs just checking to make sure I got in. The woman who worked breakfast was very kind and ensured I had everything I needed! There was one bit that did not work: the spa/hot tub. When I checked in, it was closed. The 2nd evening, it seemed to be okay but the chlorine was very intense. The 3rd evening, I went to get into after my workout and the water had drained below the jets. I alerted the woman at the front desk and she said she would request someone to look at it in the morning, she didn't know how it worked. May 14, 2013
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