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Rated 4.5 out of 5 by 310 reviewers.
Rated 5.0 out of 5.0 At the end of a long road trip This hotel was comfortable and quiet. My favorite feature was the deck adjacent to the breakfast area that enabled outdoor dining on a beautiful morning. August 7, 2013
Rated 4.0 out of 5.0 by Friendly service There was a slight pet odor in our room but overall we had a very pleasant stay. Nice room, pool, location and pretty good breakfast. August 6, 2013
Rated 2.0 out of 5.0 by Unimpressed I travel to Colorado Springs frequently. I was not impressed with this hotel. Towels were dingy, late cleaning service, place needs a total makeover to say the least. Generally, I have been satisfied by HIE - but, definitely NOT THIS ONE!!! - won't be returning. August 5, 2013
Rated 5.0 out of 5.0 by comfortable beds and great staff Enjoyed our stay, manager was very helpful in the time of need to let us stay at a leaster cost. Slept like a baby and plenty of room on the bed to share with my kids. Will definely stay for my vacation. August 5, 2013
Rated 5.0 out of 5.0 by Comfy Bed and Smiling Faces Just wanted to mention that the room was very comfortable and staff was excellent at the Holiday Inn Express & Suites, Air Force Academy in Colorado Springs, CO. August 4, 2013
Rated 5.0 out of 5.0 by Great staff The staff went out of their way to make our stay as comfortable and enjoyable as possible. August 4, 2013
Rated 5.0 out of 5.0 by Great stay Good beds, lots of room in the room, convenient location, good breakfast, very clean rooms. Definitely staying there if we come back to this area. July 31, 2013
Rated 5.0 out of 5.0 by Great attentive staff. I love the staff and the way they try so hard to make sure I was satisfied. They really did an outstanding job. July 31, 2013
Rated 4.0 out of 5.0 by Nice to relax! This was the second time we stayed at this location! It was relaxing and clean and staff was awesome as usual. The location is very convenient to food, coffee, gas and shopping. July 31, 2013
Rated 5.0 out of 5.0 by Awesome place to stay The staff went overboard to make sure we had what we needed. You'd be crazy not to stay there. July 31, 2013
Rated 5.0 out of 5.0 by Great place to Stay On 3 occasions this year I have stayed at this facility. The rooms were all comfortable and well maintained. The Staff friendly and efficient. Breakfast had a nice variety of hot and cold food. I would recommend this place to everyone. July 31, 2013
Rated 5.0 out of 5.0 by Great Service We had a wonderful experience at the Holiday Inn in Colorado Springs. Although the stay started off bumpy, our room was not ready when we arrived and we had to wait an extra 45 minutes in the lobby. However, Brian at the front desk tried everything in his power to make us happy. In fact, I think Brian has the best customer service I have ever seen at a hotel - ever. While waiting in the lobby one morning, a woman pushed her elderly mother in a wheel chair to the front door and left her in the doorway as she went to get the car. That morning, people were trying to get around her as they checked out and through the door. I watched as Brian noticed this, went to the woman and asked kindly if he could move her over a bit. She agreed and he moved her just to the right out of everyone's way. However, instead of walking away, he knelt down and started to talk to her and remained with her until her daughter came - who was unaware of what happened. I was so touched and moved that he would go out of his way to stay with her to make her more comfortable. In addition to the great customer service, the hotel was spotless and had everything we wanted and then some. Each morning we ate breakfast on the balcony with the view of the mountains. Could not have asked for more. July 30, 2013
Rated 5.0 out of 5.0 by Great service, value and comfort We were in town on vacation for two nights at this hotel. The staff was great. We had forgotten a couple of things and they were more than happy to help us. We also got ideas from the front desk on where to eat supper, both suggestions were right on! We will definately return to this hotel if were are back in town. July 29, 2013
Rated 5.0 out of 5.0 by Great Hotel for a Family of 5 We stayed here very comfortably in one of the suites with a family of 5. It had 2 beds plus a couch with made into a bed, and we all slept so comfortably. We also travel with our dog, and she was more than welcome there with a nominal pet deposit fee of $25. Everything was clean and the staff was great. Our kids enjoyed the pool and breakfast was diverse and filling. Great location and close to restaurants and local tourist attractions. They even had a little goodie bag and cold bottled waters waiting for us at check-in as PriorityClub Rewards members - a nice little treat! July 29, 2013
Rated 5.0 out of 5.0 by Great location and nice room We are a family of 5 who stayed here very comfortably in a suite. We also traveled with our dog who was welcome to stay here for a nominal pet deposit. Great location, nice facilities and we had a great time in Colorado Springs. July 29, 2013
Rated 4.0 out of 5.0 by Nice stay overall Hotel was really nice, but if you stay on the fourth floor they have smoking rooms, even though the sign outside the door says non-smoking. I asked several times about it and they could open some windows and spray some air freshener, that only worked for a little bit. We ended up shoving our blanket at the end of our bed under the door so the smoke would stop coming in our room. Rooms were spacious and updated, bath was a little smaller than I would have liked for a room that is meant to hold 5-6 people. Staff was very accommodating and helpful. July 28, 2013
Rated 5.0 out of 5.0 by VisitCO We enjoyed our stay very much. Nice, clean rooms and good service. July 27, 2013
Rated 5.0 out of 5.0 by Over all great We enjoyed a great experience at this hotel. The only negative thing was very minor, and that was a poorly designed drive in the front of the hotel. Other than that which again was fairly minor, everything was great. Typical Holiday Inn Express experience. July 24, 2013
Rated 4.0 out of 5.0 by Convenient Location After several days on the road this hotel was a great relaxing comfort. Great shower, pillows, and pool. There are several great sit down restaurants within walking distance so we were able to leave our pets in the room and enjoy a sit down meal. Breakfast had great hours for the weekend and food was plentiful. Rewards club members were greeted with a snack basket. July 18, 2013
Rated 5.0 out of 5.0 by Great place This was one of the best places we stayed in during our family vacation out west. The staff was extremely helpful and friendly. We really enjoyed our stay here. July 17, 2013
Rated 3.0 out of 5.0 by Room reservation issue We had reserved a room for two nights with Priority club points. We added on the second night at a later date to be fair. When we checked in we were told we had the room for two nights. At 11:30 the second night someone tried to get in our room with a key from the front desk. After that, I received a call from the front desk asking why we were still in the room. They did figure it out and we were able to stay in our room but wasn't a great experience. July 16, 2013
Rated 4.0 out of 5.0 by Clean, quiet room and friendly staff Just what I've come to expect from HIE. Friendly staff and clean, quiet, comfortable rooms. For quick in and out trips, that's all I ask. July 16, 2013
Rated 5.0 out of 5.0 by Customer Service My husband and I just returned from a stay at this hotel. We had a great experience and the customer service was excellent, especially the people who worked the front desk. July 16, 2013
Rated 5.0 out of 5.0 by Courteous staff The hotel was a great stay and close to restaurants. The staff were all very helpful!!! July 13, 2013
Rated 5.0 out of 5.0 by Colorado trip Nice hotel ,spent two nights and enjoyed the hotel. July 12, 2013
Rated 2.0 out of 5.0 by uncomfortable bed and inadequate parking. Good service The parking for guests is very limited, especially if your in a big size pick-up. I had to park along a driveway next to the motel that had no lighting. During the night someone stole my catalytic converter from underneath my pickup. The bed must have had some king of thick plastic cover under the bed sheet to prevent urine stains I guess, Anyways, that plastic would bunch up under the bed sheet and made it very uncomfortable to sleep. I have stayed in alot of holiday inn's and have never slept in a bed that was so uncomfortable. We were in colorado from oregon to help assist them in fighting their wildfires. July 11, 2013
Rated 5.0 out of 5.0 by Excellent! It was very nice to receive more than just a bottle of water than most places at my complimentary priority club member cheek-in. July 5, 2013
Rated 5.0 out of 5.0 by Loved!!!! Really enjoyed the view. And the staff was very friendly and helpful. July 1, 2013
Rated 5.0 out of 5.0 by Exceptional welcome at check in. Greeted with the goody bag for priority club Very nice hotel with exceptional staff. We had our two grandchildren with us and they immediately gave an upgrade for platinum priority club member. Gave both children a goody bag which they loved. Pool was great. Room was great!! Thanks for an enjoyable stay. June 30, 2013
Rated 5.0 out of 5.0 by Oh yea this good place I want to go back to next time Overall its a great stay to be at this hotel the staff really went all out to make it a most wonderful stay. The facilities are great the gym has a Doctor scale and I discovered real different atmosphere the terrace looks good just off the breakfast area overall 5 stars Thanks Holiday Inn Express for the exceptional Hotel experience. June 28, 2013
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