Rated 4.6 out of 5 by 96
Rated 4.0 out of 5.0 by eshaness Good Service Friendly People
The people at this Holiday Inn Express were extremely friendly, kind and comforting. It was a good place for a little away time.
December 4, 2013
Rated 5.0 out of 5.0 by norma211 Compassionate staff
we were actually at your establishment because of unhappy reasons and your staff made it much easier for us. The young lady taking care of the breakfast buffet every morning was an exceptional young woman. She showed sincere concern for our situation. Even had the whole staff pray with us for our family member. I am sad to say, she passed away only 15 minutes after we left for home. The day before Thanksgiving. She was only 47, and has a 13 year old daughter at home. Very sad. Thank you for taking such good care of us, also the person who cleaned our room did an exceptional job. The room was very nice, the bed heavenly!! We will be staying there again in the future!
December 2, 2013
Rated 5.0 out of 5.0 by DORISF120 VERY RESTFUL EXPERIENCE
WE COULD FIND NOTHING WRONG WITH THIS HOTEL, THE SERVICE, AND EVERYONE WHO WORKED THERE. WE WERE EXTREMELY PLEASED WITH THE BREAKFAST THAT WAS SERVED AND WITH MARGUERITA, THE BREAKFAST LADY. SHE WAS VERY PLEASANT TO EVERYONE, EVEN CAME AROUND TO EACH TABLE TO ASK IF EVERYTHING WAS TO OUR SATISFACTION. THE PEOPLE AT THE FRONT DESK WERE ALWAYS THERE TO HELP. WE WOULD DEFINITELY STAY HERE AGAIN IN THE FUTURE AND HAVE TOLD FRIENDS AND FAMILY ABOUT IT. THANK YOU AND HAPPY HOLIDAYS.
December 2, 2013
Rated 5.0 out of 5.0 by Ashley28 Relaxing Getaway
I work in the hotel industry myself so when I travel I like to be extremely comfortable. I picked this hotel because it is close to everything I needed. It was a few minutes drive from shops, restaurants, and walking distance to the movie theatre. The hotel has great curb appeal outside and is cozy inside. The hotel is up-to-date and really well kept. The rooms are spacious, perfect for relaxing or work, and the beds are really comfy. The staff was polite and helpful. Things I loved: comfy bed, complimentary internet, complimentary breakfast, the little shop they had available, and the biggest thing: the tennis channel. Now for most people that wouldn't be a huge plus but I adore tennis and it was wonderful that I could watch tennis while I was on vacation. There were only two things that I thought could use improvement: more selection for breakfast and the towels are on the other side of the shower, cant really grab while you are showering and no where to place them while you are showering. Other than those two little things, I had a wonderful time. Next time I am in town, this is my hotel. Thank you!
November 16, 2013
Rated 5.0 out of 5.0 by misslock2 Perfect Place to Stay
Great area for food and shopping. Hotel was sooo nice! CLEAN, COMFY, and very Friendly Staff.
November 14, 2013
Rated 5.0 out of 5.0 by AKmatt You'll spend twice as much....
.....abd get half the service, comfort, and value elsewhere. The pervasive smiles, a desire to assist their guests, and a first-class quality property are a reflection of the leadership the General Manager instills in her staff. You know they are there to assist, but they don't intrude on your stay. A great place for business, or personal travel.
November 13, 2013
Rated 5.0 out of 5.0 by MrGreensled Highly Recommended
Great new Holiday Inn & in a great location. Will use again in future.
November 6, 2013
Rated 5.0 out of 5.0 by Shep81 Amazing Hospitality
Great staff - ultra friendly and interested in making us feel welcome. The young lady who ran the breakfast should run for president, she remembered everyone from morning to morning. Other than being able to hear noises from adjacent rooms our stay was near perfect.
November 4, 2013
Rated 3.0 out of 5.0 by BIGS2 NOT TO HAPPY .
HOTEL WAS REAL NICE , WENT DOWN FOR BREAKFAST , BREAD WAS FROM THE DAY BEFORE . SUPPOSE HAVE FRESH BREAD FROM BAKERY NEXT DOOR . NEVER SEEN ANY . THE WORSE WAS THE DOG IN THE ROOM NEXT TO OURS . HE BARK FROM 10:30PM TO 11:00PM . CALLED DESK , HE ASK IF HE COULD HEAR IT . I SAID I DON'T THNKS YOU CAN HEAR IT FROM FRONT DESK . I'M ON SECOND FLOOR . THIS IS WHAT YOU GET BEEN A PLATINUM MEMBER . I WILL ASK FIRST AND SEE IF DOG IS ON SAME FLOOR . SO BEFORE YOU BOOK ASK IF THERE IS A DOG ON THAT FLOOR ?
November 2, 2013
Rated 5.0 out of 5.0 by sue904 Great hotel experience
We had a wonderful weekend at this hotel. Our room was wonderful and large enough to have our family join us for a take out dinner and a movie! Great location!
October 30, 2013
Rated 5.0 out of 5.0 by R0cketMan A Great Value
My wife and I recently spent two nights at the Holiday Inn Express in Colorado Springs on Cinema Point.
For the price, this was a great value. It was clean, comfortable and the staff was helpful and curteous.
I would recommend this establishment to any traveler.
October 30, 2013
Rated 4.0 out of 5.0 by Pikespeek Nice Rooms
Very clean and comfortable rooms, elegantly furnished and well appointed. The staff was very friendly and welcoming. My only complaint has to do with noise - loud slamming doors (design issue) and parking lot noise - big rumbling truck engines, motorcycles and general traffic noise that woke me up often and cheated my sleep time.
October 30, 2013
Rated 5.0 out of 5.0 by ArmyGuy38 New Place, Awesome Place!
I arrived for my check in and the Manager personally greeted me and the check in was smooth and hassle free. The room was so clean and bright due to the colors in the room... I was able to check in early for being a IHG Member, awesome thank you for that. I just can't say enough about this new Inn. Thank you Margarita and her breakfast staff that greeted me every morning with a smile and cheerful attitude. There were a few things that I would do different as far as the Inn is concerned but the staff could not do anything about that. This problem is due to the construction and design team... Other than that, I will most certainly stay here again and it's my choice for my family when they come to visit...Thanks again for a wonderful stay...
October 23, 2013
Rated 1.0 out of 5.0 by Kenn92 Poor customer service
I had a problem with my travel plans. Contacted the Holiday Inn staff regarding my dilemma. Was assured twice that manager would contact me. No contact, but they did send a nice computer generated e-mail thanking me for our non-stay. I am sure the hotel and staff are fine, my concern is with the manager.
October 22, 2013
Rated 4.0 out of 5.0 by Annie03 Great location in new and expanding shopping area.
Overall, was pleased with hotel. Main drawback, for me, was the noise level. The doors close loudly. Sound proofing could be better.
October 19, 2013
Rated 5.0 out of 5.0 by Kay2J Very clean and very hotel
Our over all stay was wonderful. We had absolutely no complaints and we will be back. Thank you
October 16, 2013
Rated 5.0 out of 5.0 by Blueboy Very Clean, Modern and Relaxing-Reasonable Priced
We were in town for a wedding, and weren't sure which Holiday Inn to pick. We are sure glad we picked this one. It was one of the top ones on our trip.
Everything we like in a hotel--clean and reasonable priced, can't beat that.
October 13, 2013
Rated 4.0 out of 5.0 by Tightwad Very Nice Hotel---Nice Location
We were just traveling from Illinois to California and stayed at this property. It is a very nice hotel, clean, comfortable, friendly, etc. I would definitely stay there again if in the area.
October 10, 2013
Rated 4.0 out of 5.0 by gad5264 Over night stay
There were 4 of us in town for work and we had 4 separate rooms. The hotel is newer so it is very nice and the view ot the mountsains from the front is a nice touch. The rooms are comfortable but there were a few things I didnt care for. The room right next to mine had a faulty AC unit and I could actually hear it in my room thru the wall. I could also hear the showers running in the connecting rooms and the room above me. If you can get by that I would suggest this place to stay and will use it again when I am in town in the future.
October 10, 2013
Rated 5.0 out of 5.0 by Jack422 Highlight of Our Trip!
We stayed here 4 nights. The hotel is new, clean, well-maintained, and located in a fantastic location if you want to be able to walk to restaurants and shops. There is a theater next door , Dick's Sporting Goods, and a Whole Foods store, a Red Lobster, Tucano's, and Texas Roadhouse and other restaurants as well as a manicure/pedicure shop and comic book store.
We aired our room by opening the window because there was a smell of new carpets and that took care of the smell. One day when paving of a parking lot began next to our room, we were concerned about possible fumes and we were immediately given another room away from the parking lot. The front desk staff,especially Joshua and Chanel, were very helpful. The General Manager was very friendly, positive, and did all that she could to assist us. We appreciated that she was concerned and interested in her guests. We also loved her support of her staff.
We found the beds comfortable and the hotel quiet. Breakfast was nicely done with Margarita making sure everyone had whatever they needed. Eggs in some form (omelette or scrambled) and either sausage or bacon were always available. There was also a pancake machine, oatmeal, yogurt, and fruit available. There were 3 kinds of juice, coffee, and tea available 24/7 as well. Margarita has a great way of making everyone feel welcome and at home.
Staying here was the highlight of our trip to CO. We would definitely return.
October 9, 2013
Rated 5.0 out of 5.0 by UStraveller13 Very good value
We stayed here on our final night in the USA before heading for Denver airport. Easy to find from the interstate and just over an hour to the airport, it was a convenient and comfortable final stop. While outside the town, in a very new commercial area, it had a couple of restaurants within walking distance, and a couple of shopping outlets for final panic shopping. This hotel is very new, so everything was very clean and well presented. Not much charm to the area, but a good view of the mountains from our room.
October 5, 2013
Rated 1.0 out of 5.0 by TheSchaefers Could be better if not for a mouthy, disrespectful General Manager
My husband and I are IHG members and as much as we want to enjoy our stay in this new hotel the cold reception we received from one of their staff (who happened to be a general manager) left us on a bitter note. While waiting to be checked in, Denise (the GM) arrived to the desk huffing and puffing with containers of food she had from a nearby Vietnamese restaurant. We mentioned to her that we are IHG members and we had spoken to her over the phone with regards to possibly upgrading our room. She cut me off and told me she has no recollection of speaking with me. She wouldn't even consider checking rooms where she can upgrade us. Instead she gave us a brochure for IHG members and in her own words, "here is something to educate you about your membership." When I asked for her direct report, she replied "I am the only one in charge." If this is true, then all we can say is that we'll never be back to this hotel and certainly warn other travelers in doing business elsewhere. On a positive note, Christina (evening staff) is the very opposite of this rude lady.
September 29, 2013
Rated 5.0 out of 5.0 by Muppetlvr Wow! What a gem of a hotel!
Location is nearly perfect and the staff are more than attentive. Highly recommended.
September 26, 2013
Rated 5.0 out of 5.0 by ldm714 Outstanding
The good service began when I called to make a reservation, and continued through check in, staff , clean throughout, breakfast, and check out!
September 24, 2013
Rated 4.0 out of 5.0 by JTB24 Wonderful stay, with two exceptions.
The room was beautifully furnished and decorated. Located in a nice area with lots of shopping and dining options nearby. The only hesitation we had was how much noise we could hear in our room, such as people talking, footsteps overhead, etc. They seemed understaffed at breakfast, with items continuously running out. However, the woman running it was extremely kind and accommodating. The outdoor fireplace was a nice touch.
September 22, 2013
Rated 5.0 out of 5.0 by Ben960 My #1 place to stay.
The staff was extremely personable and very helpful. The breakfast was something to look forward to every morning. From the comfort of the bed, to having Direct TV, and the spacious rooms, my stay was perfect. I highly recommend this location for everyone. It is walking distance to theaters, stores, restaurants, and pubs.
September 15, 2013
Rated 5.0 out of 5.0 by BobP123 Great room. Interesting location, golf course out back and in the middle of all kinds of shopping, eating places, and movie theaters,
All the shopping, etc, is within walking distance. Would definitely stay again.
September 5, 2013
Rated 4.0 out of 5.0 by Guest2013sept They fixed their mistake
Had an issue with a reservation in our group. We reserved multiple rooms, but one somehow got booked incorrectly. The very courteous desk staff solved the issue and we had a lovely stay. We enjoyed the coupons to local restraunts also!
September 5, 2013
Rated 5.0 out of 5.0 by cb29 What we've come to expect from Holiday Inn Express
The rooms were very spacious, clean and the bed was quite comfortable. The front desk staff were friendly and helpful. Margarita the breakfast attendant was a pleasure. If everyone enjoyed their job like she does, the world would be a much happier place. Within walking distance to many stores and restaurants. There is no hot tub, but otherwise, no complaints.
September 3, 2013
Rated 5.0 out of 5.0 by Dan1234 new, clean, excellent staff
new, clean, excellent staff, on vacation booked return room, staff very friendly and helpful
September 1, 2013