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Rated 4.1 out of 5 by 181 reviewers.
Rated 3.0 out of 5.0 by Average Experience Dane (at the front desk) was great! Room was good but it wasn't cleaned our first night! Floors were never vacuumed during our entire stay. Housekeeping people were friendly, but they didn't do a very good job!! Shower drain didn't drain at all!! Water pressure was average. This was the worst experience I've had a Holiday Inn Express. Overall, the place was just average. Next time I'll go back to the hotels across the street. November 15, 2014
Rated 3.0 out of 5.0 by Not what we expected Rooms where stinky, keys would not work, food was cold, and not to many options. November 14, 2014
Rated 4.0 out of 5.0 by Excellent front desk staff, great value Room was spacious and comfortable. Breakfast was the usual fare for this chain. Front desk personnel were incredibly helpful, including driving us to nearby restaurant in hotel shuttle and coming back to pick us up after dinner. November 13, 2014
Rated 4.0 out of 5.0 by Nice hotel for a night This hotel was clean and welcoming. It felt a bit dated but the room was nice enough and the bed was comfortable. The bathroom was clean but tiny. I did appreciate that the room had a refrigerator, microwave and coffee pot. My only complaint was that the room was very warm. Breakfast was nice with many good options. November 9, 2014
Rated 1.0 out of 5.0 by Attention military families I checked in with my medic daughter for two days as she was being stationed at Fort Carson and we had driven from the Midwest. I didn't know she might be entitled to a military discount when I made the reservation the week before. I asked when we got to the hotel and the check-in person told me I couldn't get it as I would have had to tell them when I booked the reservation. He said my credit card had already been processed and there wasn't anything he could do. I will not stay at this hotel next time I visit my daughter. November 8, 2014
Rated 5.0 out of 5.0 by Great Stay Love the 12 noon checkout time! Convenience and availability and view is terrific! November 7, 2014
Rated 4.0 out of 5.0 Great beds Room was very clean, bedding, clean, mattress extremely comfortable as were the pillows. Lighting in bathroom could be better November 5, 2014
Rated 5.0 out of 5.0 by Great experience Everything was wonderful. The staff, the room, bed and pillows were great. Breakfast was very good. Very clean. Felt safe and it was a great place to stay. I will stay there every time I am in Colorado Springs and I have recommended it to other employees who travel there for the Company I work for. And they also had a great experience. November 4, 2014
Rated 4.0 out of 5.0 by Friendly Staff was very friendly and the hotel was clean. Only problem was bed was very uncomfortable. November 4, 2014
Rated 5.0 out of 5.0 by Great service I have stayed here several times, always a good place to stay in Colorado Springs. Service is great from check in to check out. November 2, 2014
Rated 5.0 out of 5.0 by Great breakfast and comfortable rooms The staff was super friendly and courteous. The breakfast foods had a ton of variety and were tasty and the rooms were comfortable. October 30, 2014
Rated 5.0 out of 5.0 by Quiet & comfortable beds. Just one issue. The bath tub could have been cleaner. October 27, 2014
Rated 5.0 out of 5.0 by great service in the mountains I enjoyed the hotel, the staff and the service provided. It worked well for meeting our grandkids and spending some time in the pool and watching TV etc. A nice place to be. October 23, 2014
Rated 4.0 out of 5.0 by Clean Room, Great Helpful Staff. We stayed at this location 4 nights. The room was clean, and the bed was very comfortable. Everything worked well in the room. We found the bathtub slightly slippery. The caring general manager went out to get a bathmat for us. She also provided bags of ice for the hotel when the ice machine went out on one of those nights. Other members of the staff were very friendly and helpful. The one area of concern was the breakfast. There was not a good variety of choices and it seemed the staff member in charge was overwhelmed at times. October 22, 2014
Rated 5.0 out of 5.0 by Surprise for a Holiday Inn Express We had an excellent experience, and thoroughly enjoyed our stay @ this Hotel.The only thing missing was a Restaurant,and guess what?It was next door @ the regular Holiday Inn:) The food was great and reasonably priced.Very friendly and helpful staff @ both Hotels. October 16, 2014
Rated 5.0 out of 5.0 by Great Service, Comfort, and Price When checking in, our customer service person was very nice in making our stay as pleasant as possible. We had just moved our only child to this area and we were very sad. The staff here made us feel like family. The room were very nice and clean. The Bed's, we'll.. competition watch out, they were awsome. October 15, 2014
Rated 4.0 out of 5.0 by Nice Property Tough to find anything affordable in Colorado Springs, this place was a good bargain for the most part. Kind of out of the way but nice place to stay. October 11, 2014
Rated 5.0 out of 5.0 by Excelente estadía Encontramos este hotel muy cómodo y confortable. Convenientemente cerca del aeropuerto y con servicio de shuttle al mismo. Instalaciones nuevas. Están impecables. Queremos regresar !! October 9, 2014
Rated 5.0 out of 5.0 by Fabulous Hotel and Staff All of the staff were absolutely fabulous...from the front desk staff to the cleaning staff....maintenance staff....to the breakfast lady. I was greeted by name and they bent over backwards to make sure I had everything I needed and was comfortable. As a wheelchair user, I was happy to find a wheelchair lift to assist me in getting in/out of both the jacuzzi and pool....and they were actually operational :) I hope to get back to Colorado Springs soon and I will most definitely stay at this Holiday Inn Express. I am sincere in saying this stay was really great. I didn't want to have to check out and say goodbye to the wonderful staff at this HIE. October 9, 2014
Rated 5.0 out of 5.0 by Great service Very friendly staff and excellent service at this hotel. Would stay again. October 9, 2014
Rated 3.0 out of 5.0 by No sleep I have slept on my fair share of cheap mattress but the ones at this holiday inn express took the cake. I woke up every morning with a sore back, neck, and hips. Other than that the stay was status quo for staying at a holiday inn express. The facility was nice with a modern look and clean. Noise sometimes carried through the wall with other people walking upstairs or in the hallways. Some of the staff were courteous while others were not. I would rate my overall stay as average with not having any of my standards go beyond my expectations. October 7, 2014
Rated 4.0 out of 5.0 by Staff The gentleman who drove the shuttle and managed the breakfast room was unusuallyhelpful and efficient. He deserves to be recognized. October 7, 2014
Rated 5.0 out of 5.0 by mixed - great staff Wonderful staff. Room clean. Breakfast staff very nice and very polite as was the front desk staff. Some other guests were noisy guests and some were actually cooking in their room. Could not get temp right - that was likely me. October 6, 2014
Rated 5.0 out of 5.0 by good night's sleep very clean room with a comfortable bed----motel was quiet ----staff was very attentive October 6, 2014
Rated 3.0 out of 5.0 by bad breakfast bar food breakfast bar food was not fresh. hotel bathroom was dirty October 2, 2014
Rated 5.0 out of 5.0 by Nice hotel Good value hotel in a beautiful location. No frills, but clean and has all amenities. September 30, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service I checked in early-afternoon on September 24th and the woman at the front desk was great! Her customer service and friendly manner were well-appreciated after a long journey from the east coast. A real credit to your hotel! (Please pass on my thanks!) September 30, 2014
Rated 5.0 out of 5.0 by great amenities for the price! Clean, neat, safe place to stay. Staff friendly. Good place to stay for the price - easy commute/close to airport. September 30, 2014
Rated 5.0 out of 5.0 by Professional staff The customer service at this property was phenomenal! Everyone, from the shuttle operator to the front desk staff was professional and friendly. Because of the excellent customer service, I will be a long term, repeat customer! September 28, 2014
Rated 5.0 out of 5.0 by great room and service I really liked the room layout furniture and comfortable bed. The room was quite and the temperature was perfect. wireless internet was a plus. Bathroom was clean and supplied with nice towels and supplies September 24, 2014
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