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Rated 4.1 out of 5 by 158 reviewers.
Rated 5.0 out of 5.0 by good night's sleep very clean room with a comfortable bed----motel was quiet ----staff was very attentive October 6, 2014
Rated 3.0 out of 5.0 by bad breakfast bar food breakfast bar food was not fresh. hotel bathroom was dirty October 2, 2014
Rated 5.0 out of 5.0 by Nice hotel Good value hotel in a beautiful location. No frills, but clean and has all amenities. September 30, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service I checked in early-afternoon on September 24th and the woman at the front desk was great! Her customer service and friendly manner were well-appreciated after a long journey from the east coast. A real credit to your hotel! (Please pass on my thanks!) September 30, 2014
Rated 5.0 out of 5.0 by great amenities for the price! Clean, neat, safe place to stay. Staff friendly. Good place to stay for the price - easy commute/close to airport. September 30, 2014
Rated 5.0 out of 5.0 by Professional staff The customer service at this property was phenomenal! Everyone, from the shuttle operator to the front desk staff was professional and friendly. Because of the excellent customer service, I will be a long term, repeat customer! September 28, 2014
Rated 5.0 out of 5.0 by great room and service I really liked the room layout furniture and comfortable bed. The room was quite and the temperature was perfect. wireless internet was a plus. Bathroom was clean and supplied with nice towels and supplies September 24, 2014
Rated 2.0 out of 5.0 by Not a favorite The young lady at the front desk acted as if we were an imposition when we checked in. She was not very friendly nor welcoming. The room was extremely dark. There were no restaurants nearby. I needed an ironing board, and there wasn't one. The young man from the front desk had to bring one up. We were not impressed by this hotel! September 23, 2014
Rated 4.0 out of 5.0 by Convenient location This hotel was clean and convenient. Because it was next door to the full service Holiday Inn, it is a nice travel stop. September 21, 2014
Rated 1.0 out of 5.0 by Not a good experience. Towels and bath mat were old and frayed; looked like they had been used for years and should have been thrown out. Asked to have them replaced; it took over 45 minutes and several phone calls to the front desk. Dust was evident on counters/shelves in the room as if they had not been dusted in weeks. Overall a disappointment compared to what we would expect. September 18, 2014
Rated 5.0 out of 5.0 by Great Hotel with a Great Staff Couldn't ask for a better place to stay within local area. September 18, 2014
Rated 5.0 out of 5.0 by Immaculate, comfortable, friendly staff From the moment we drove up, we noticed the grounds were beautiful and immaculate. The front desk staff were extremely professional and accommodating. One of the housekeeping staff welcomed us and made us feel at home. The room was extremely clean, very nice and comfortable. We had a wonderful nights sleep in their comfortable bed and the next morning we throughly enjoyed their delicious hot breakfast. Our stay couldn't have been more comfortable! September 18, 2014
Rated 5.0 out of 5.0 by Overnight stay before flying out on vacation I was very impressed with this property and was able to conduct last minuet business and then relax. Staff were knowledgeable of the local area and recommended a very appropriate restaurant for the purpose of our stay. September 18, 2014
Rated 4.0 out of 5.0 by Shuttle service to the airport and breakfast. The two people who took us to and from the airport were very good and got us to the airport on time. When I called to be picked up, they came to the airport very fast and got us back to the hotel in very good time. We had to be at the airport by 5:30 and breakfast was suppose to start at 6:00, but when we went to the breakfast area they had fresh coffee, oatmeal, and fruit for us to eat before we took the shuttle. We sure appreciated that! September 15, 2014
Rated 5.0 out of 5.0 by Good atay The staff was very friendly and helpful. Our room was comfortable, the bed just right. The pillows are very fluffy and some flatter ones would be good as another choice. Room was very small as compared to other HIE. Altogether it was a good stay. September 15, 2014
Rated 5.0 out of 5.0 by Convenient to COS airport This was a nice hotel, convenient to the airport, friendly staff, nice breakfast available September 13, 2014
Rated 4.0 out of 5.0 by Clean room Friendly Service Great value for the price. Breakfast buffet was nice. Staff was friendly. September 13, 2014
Rated 5.0 out of 5.0 by Nice hotel with friendly staff Overall the hotel was nice and the staff did a great job to make you feel confortable. Enjoy the swimming pool and the areas been clean all the time, great breakfast bar, always clean and plenty food, really enjoy our time at this Holiday Inn Express. September 10, 2014
Rated 4.0 out of 5.0 by Great Staff Easy access from Airport. Staff was verry helpful and attentive. ROoms were clean and noise control was good. Printer in Business Center was out making work a little challenging but otherwise a GREAT experience. September 9, 2014
Rated 5.0 out of 5.0 by Great Staff Staff was great at this hotel. Maids were nice and put up with my odd schedule while I was there. Only down side was the air conditioning unit in the work out room was broken and it was hot in there. September 6, 2014
Rated 5.0 out of 5.0 by A well run hotel . . . Everything was perfect during my 2 night stay. From the front desk's friendly greeting and prompt check-in, to the unusually fashionable room décor (for a HIE), to the breakfast hostess constantly keeping the food choices stocked and the area clean. Well done! Also, for an airport hotel, it was amazingly quiet. September 4, 2014
Rated 5.0 out of 5.0 by New and clean Price was more than I had anticipated, but overall it was great. September 4, 2014
Rated 3.0 out of 5.0 by Starting to Slide This was the 3rd year in a row at this hotel for us. It is starting to slide a little. Although they have replaced the carpet and some fixtures, it is an older HI express so the rooms are smaller. The room did not have any hand towels. We had to ask them to come and vacuum our room on arrival. It had too much debris on the floor and had not been adequately vacuumed. The bigger problem was the eggs at breakfast. We noticed the eggs had a funny smell and taste. Frankly, it smelled like glass cleaner. I reported it to the staff and suggested that they try to smell or taste it. They didnt and wouldnt. They said no one else had said anything. I dont care. Try it yourself!! It was very obvious. To me, they intend for us to eat what they wont even try. I found this offensive. And if there was a problem, why would anyone want a bunch of sick guests when you could discover the problem early and pull the eggs of the line before a bunch of kids eat it? I will probably shop for another HI Express location on the next trip. September 3, 2014
Rated 2.0 out of 5.0 by Just a poor experience all around The staff, namely the manager is just rude. There's no other word to describe my experience. I won't get into the details but the staff was not accomodating to changes I requested and the facility is on the poorer side of properties held by Holiday Inn. September 2, 2014
Rated 5.0 out of 5.0 by Comfortable and Welcoming Hotel The hotel common areas (lobby, breakfast room, lounge area) are very well laid out and decorated, They give a welcoming feeling with comfortable furniture, well lit areas, large screen TVs, and an overall sense of relaxation. The guest room was very clean and well maintained, comfortable, and there was wireless internet service to support any type of work that needed to be done in the room. Although this is a small hotel, it still had some amenities you would expect from a larger one, such as a fitness room, swimming pool, and guest laundry room. All of these are small, but if you want to relax in the pool, get a cardio work out, or wash your clothes, you don't need to leave the hotel. Right next door to this Holiday Inn Express is a larger Holiday Inn with a very nice restaurant, within a one minute walk. Overall, this hotel is a good value for the price and I would highly recommend it to other business travelers, or small families passing through town looking for a comfortable place to stay and keep the kids occupied. August 30, 2014
Rated 5.0 out of 5.0 by Cozy and Cheerful The managerial staff was excellent!!! They were most helpfull, friendly and accomodating to all our needs. The room was quiet, the bed comfortable, and the hot tub and pool were most relaxing. August 27, 2014
Rated 4.0 out of 5.0 by Friendly staff and great breakfast The staff was very friendly seeming like family. The breakfast the next morning was very good and there was plenty of it available. August 27, 2014
Rated 5.0 out of 5.0 by Wonderful experience Everyone went out of their way to mak our visit very enjoyable. Clean room, the only thing I could find a problem was that when first entering the room it smelled of smoke. Don't know if they used to have smoking rooms or not, but maybe the previous guest smoked in it. August 23, 2014
Rated 5.0 out of 5.0 by Very nice The hotel was very clean and comfortable, as well as attractive. Fresh cookies were a nice welcome to the hotel. Staff was cheerful. August 21, 2014
Rated 2.0 out of 5.0 by Tight Space Travel to see our daughter and her husband who live in the area. 3 total in the room with 2 beds. It was very tight. Moved the desk chair to a different location to be able to walk by the foot of the bed to get to the fridge that was next to the window. Shower had no water pressure. Talked with front desk. Maintenance man couldn't figure out problem. Our son sat out in the hallway to get wifi for his phone. Signal very week in room and would lose it. The cable for internet was broken. Contacted front desk and they did fix problem. I feel it should have been part of room inspection and caught. If traveling for business, not a bad room to be in if you are alone. With a family, just to tight and small with internet that is not reliable to look up local attractions on. August 19, 2014
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