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Rated 4.0 out of 5 by 123 reviewers.
Rated 5.0 out of 5.0 by Great place to stay Very comfortable room. Breakfast was a great selection. Some of the workout equipment was not working properly August 9, 2014
Rated 5.0 out of 5.0 by Good Stay Stayed many times over last year. I always know that I will get friendly service and a good clean room. August 8, 2014
Rated 5.0 out of 5.0 by Pleasant stay We stayed three nights arriving late. Dane the front desk person was helpful in getting us checked in. August 8, 2014
Rated 5.0 out of 5.0 by Great Service, Good Location I stayed at this location while on Military TDY, and i had many choices of places to choose. i chose this location due to name recognition, reputation, and location. The staff was excellent and always greeting me at the door and helpful with any need i had. August 6, 2014
Rated 5.0 out of 5.0 by Good Staff Everyone were very helpful. Loved the ToGo Bag for my breakfast as left very early in the morning. August 1, 2014
Rated 5.0 out of 5.0 by Good value. Overall a good value for your money. Breakfast was varied with good choices. Bed was a little too soft for my comfort. Walls are too thin if your neighbor is not being considerate and neighborly by keeping his TV sound up after 10:00 PM. August 1, 2014
Rated 5.0 out of 5.0 by Comfortble bed and great service The only real negative was the room was a little small with all the furniture in it. There was very little space between the desk, lounging chair and the beds. July 30, 2014
Rated 5.0 out of 5.0 by Great Staff at a very good hotel in Col Springs Very nice rooms, good breakfast and the friendliest staff in the world. I enjoyed my stay very much! The manager (Sharon) and staff go out of their way to make you feel welcomed. Thank you! July 30, 2014
Rated 5.0 out of 5.0 by Front desk help commended!! When we arrived we discovered our reservation was at the Holiday Inn next door but thanks to Yesenia we were able to switch to the HIX as was our intent. She was very helpful and we appreciated that a lot. Ray and Jan July 28, 2014
Rated 3.0 out of 5.0 by Not greeted as a Gold Elite -- Holiday Inn next door WINS I have been to Colorado Springs a few times and have stayed in various properties. I had not stayed at this HI Express, so I decided I would give it a go. When I arrived, the desk clerk was efficient with checking me in. The difference was that I was not greeted as a Gold Elite member and neither offered the snack bag nor the 300 welcome points. Nothing was mentioned even though I hesitated to go to my room, thinking that he would get to it. I would like to receive my Gold Elite welcome points. The room was ok. The pillows were half-sized and not comfortable at all. The channel selection at the hotel was not great and the internet was slow (even though the hotel was maybe 1/2 occupied). I had a much better and welcoming experience at the Holiday Inn next door when I visited Colorado Springs back in the winter. Next time I am in town, I'll be staying at the Holiday Inn. July 27, 2014
Rated 5.0 out of 5.0 by Retired 1SG This was the cleanest and nicest Holiday Inn Express I have ever stayed at. Everything at this hotel is first class. July 23, 2014
Rated 5.0 out of 5.0 by What a Great Saff We were welcomed by the greatest staff. We felt like we were at a family reunion. It was clean and all our needs were met. Thank you! We will see you next year. Apostolic Truth Tabernacle,Rev Daniel - Atoka, Ok. July 22, 2014
Rated 5.0 out of 5.0 by Still waiting on my bill The staff was very friendly. The breakfast was there every morning and refilled quickly. The rooms are not all that large but very comfortable. The only thing I'm missing is my bill. I was charged an extra amount on my credit card after my stay. Have no clue what it was for. After more then a week I still have no clue. So as long as you do not have to deal with the corporate customer service you will do well at this location. July 22, 2014
Rated 5.0 out of 5.0 by Quiet - up to date Basically, a good place to be. Food was good and the room great. Problems were substandard pillows and poor wi - fi. Also, the greeting staff was too mechanical and impersonal for me. July 17, 2014
Rated 3.0 out of 5.0 by No A/C Room A/C was not working properly, it was hot and humid. Staff did not fixed issue. July 15, 2014
Rated 5.0 out of 5.0 by Comfy and quiet Nice place for a quick getaway. Enjoyed the pool and breakfast. Very clean hotel! July 14, 2014
Rated 3.0 out of 5.0 by Not the Best HIE Stayed here last week for work while at Fort Carson. I have been at several Holiday Inn Express hotels. This is an average property at best. I've stayed here twice before for work...seems to have changed for the worse since then. Was NEVER acknowledged as a Platinum member at check-in. I even asked about crediting of 500 points (then the check-in agent joked "of course you will get your points". I've STILL not received them. The internet was TERRIBLE...kept cutting in and out and was extremely slow (at night with a lot of users). They must have not received a shipment on their truck as breakfast choices on the 2nd day were VERY limited. They tried to compensate though with a variety of grocery store bought items. I'll check out the newer HIE downtown next time or stay next door at the Holiday Inn. July 13, 2014
Rated 5.0 out of 5.0 by Outstanding service Lisa and the staff at this hotel were very friendly and accommodating. Our family booked several hotels for the week. This was definitely the best hotel of any of them. The mattress could have been a little more comfortable and the room a little larger, but that was minor when all else was considered. The rooms were clean and it had a good, welcoming feel to it. I will absolutely check here first when we are in town again. July 11, 2014
Rated 5.0 out of 5.0 by Amazing customer service! I was amazed by how truly friendly and accommodating every single staff member was. We were travelling on a busy holiday weekend and the hotel was full every night we stayed, yet we heard no noise from the other guests and they worked hard to keep the breakfast bar stocked. The only issue we had during our entire stay was a carton of curdled milk that our daughter drank on our final morning. July 10, 2014
Rated 3.0 out of 5.0 by Lack of breakfast food and dirty machines in exercise room. We stayed at your hotel the weekend of 7/4/14, the breakfast bar lacked fruit and yogurt.. On Sunday, there was not enough sausage or eggs. Also ran out of milk. The machines in the exercise room were very dirty and the air conditioning was not working. There needs to be sanitizer to wipe off machines after each person has completed their routine. July 9, 2014
Rated 5.0 out of 5.0 by Very nice The staff here was very helpful when we asked about what we should see in Colorado Springs. They helped us choose a couple of great restaurants too. I appreciated their friendliness! July 7, 2014
Rated 5.0 out of 5.0 by Very Nice Property Hotel appeared very new. Staff was great. I would highly recommend this hotel if you are looking for a good night's sleep in a great city. July 3, 2014
Rated 2.0 out of 5.0 by Not the best I expect more from HIE. I am a platinum member but was not recognized as such. Bathroom facilities did not work properly even after being worked on. Breakfast was cold and not well maintained. Ran out of many items. Not a good stay. I love HIE but this was not a good experience. July 1, 2014
Rated 5.0 out of 5.0 by Great stay I was very happy with our stay at this hotel. Would definitely use it again and recommend it to my family and friends. June 26, 2014
Rated 4.0 out of 5.0 by Good stay Stayed to visit family in the area. The hotel was in a good location for my needs and was very quiet. Everything was very satisfactory with the room. Only complaints were a lot of light leakage in the curtain setup and the air conditioning seemed to have a hard time keeping at a consistent temperature. The night shift desk clerks seemed indifferent to our presence, but the day shift team was very polite and helpful. The fitness center was a little cramped and there was no remote available to change the TV do something worthwhile during my run, but not a big deal. Big deal was not having any sanitizer or towels to wipe the equipment off after I was done. Overall, a pleasant experience. June 25, 2014
Rated 4.0 out of 5.0 by Great service Our family spend two nights in June at the Holiday Inn Colorado Springs Airport taking in the sights of Colorado Springs and then traveling to Durango Colorado.We will soon be spending another two nights as we journey back home to Missouri. The staff was very friendly as they welcomed us and checked us in. Upon entering our room we were quite surprised to detect a tobacco smoke odor as I knew the entire hotel was a smoke free facility. Our daughter has asthma. I called the desk and within a short time an employee arrived and verified she also detected the odor. We were immediately transferred to another room which was fresh and clean. One of the managers apologized for the inconvience and said " that no matter what rules are in place there is occassionally someone who thinks they are above them." The room was clean and contained all the extras we needed. Breakfast was good and filling. We look forward to our up coming stay in a few days. June 20, 2014
Rated 3.0 out of 5.0 by Small outdates rooms This Hotel is extremely Dated. everything provided is to Minimal standards. Rooms are very small so if you are more than one person you will be crowded. IF your looking for a quick one person overnight stay its just sufficient but I fell the price is high in that regard. June 19, 2014
Rated 3.0 out of 5.0 by hard working staff member I do need to say there was an employee I would like to Acknowledge. Her name was Livia (sp?) She was in housekeeping and the breakfast area. She went out of her way to make us feel comfortable. She is a hard worker and did a nice job cleaning the room,as well as keeping everything clean and nicely stocked in the breakfast area. She also greeted each guest with personal attention. It would definitely be an asset to promote her in your hotel. June 17, 2014
Rated 5.0 out of 5.0 by Friendly Staff Very friendly staff. Breakfast items were well stocked, and the Liva was very friendly and cheerful. In four stays, this is the first time there was a cleanliness issue. The bathroom counter had two small globs of dried toothpaste from a previous occupant. June 17, 2014
Rated 4.0 out of 5.0 by Friendly Staff Having stayed at this hotel before and having a good experience, I did not hesitate to stay again. Previously, we had a room with a king bed. This trip we had my father-in-law, so we got a room with two queen beds. My wife had foot surgery and was using a knee scooter. While a king room seemed spacious, the two queen bed room seems cramped, especially since she had to use the scooter. I asked about a handicapped room with two queen beds, but was told they do not have such rooms. The breakfast was the usual standard fair. While not outstanding, it was hot and good enough. LIvia (I think that was her name) was working the breakfast area and although it was packed with people, she kept everything stocked. I have never seen someone working the breakfast area who worked so hard, and was so friendly. I was happy to give her a tip! The evening and morning desk personnel was friendly and helpful. I will definitely stay here on my next trip to Colorado Springs. June 17, 2014
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