Rated 4.0 out of 5 by 128
Rated 3.0 out of 5.0 by KLewis66 Starting to Slide
This was the 3rd year in a row at this hotel for us. It is starting to slide a little. Although they have replaced the carpet and some fixtures, it is an older HI express so the rooms are smaller. The room did not have any hand towels. We had to ask them to come and vacuum our room on arrival. It had too much debris on the floor and had not been adequately vacuumed.
The bigger problem was the eggs at breakfast. We noticed the eggs had a funny smell and taste. Frankly, it smelled like glass cleaner. I reported it to the staff and suggested that they try to smell or taste it. They didnt and wouldnt. They said no one else had said anything. I dont care. Try it yourself!! It was very obvious. To me, they intend for us to eat what they wont even try. I found this offensive. And if there was a problem, why would anyone want a bunch of sick guests when you could discover the problem early and pull the eggs of the line before a bunch of kids eat it?
I will probably shop for another HI Express location on the next trip.
September 3, 2014
Rated 2.0 out of 5.0 by ConD Just a poor experience all around
The staff, namely the manager is just rude. There's no other word to describe my experience. I won't get into the details but the staff was not accomodating to changes I requested and the facility is on the poorer side of properties held by Holiday Inn.
September 2, 2014
Rated 5.0 out of 5.0 by Rayt68 Comfortable and Welcoming Hotel
The hotel common areas (lobby, breakfast room, lounge area) are very well laid out and decorated, They give a welcoming feeling with comfortable furniture, well lit areas, large screen TVs, and an overall sense of relaxation. The guest room was very clean and well maintained, comfortable, and there was wireless internet service to support any type of work that needed to be done in the room. Although this is a small hotel, it still had some amenities you would expect from a larger one, such as a fitness room, swimming pool, and guest laundry room. All of these are small, but if you want to relax in the pool, get a cardio work out, or wash your clothes, you don't need to leave the hotel. Right next door to this Holiday Inn Express is a larger Holiday Inn with a very nice restaurant, within a one minute walk. Overall, this hotel is a good value for the price and I would highly recommend it to other business travelers, or small families passing through town looking for a comfortable place to stay and keep the kids occupied.
August 30, 2014