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Rated 4.4 out of 5 by 288 reviewers.
Rated 4.0 out of 5.0 by Colorado Springs Will checked us in and he was very courteous and polite and recognized my status but usually with elite status the hotel offers points or snacks. Nothing was offered here. The booking was for 3 days and the 2nd day I guess the maid decided to take the day off nothing was cleaned or towels replaced. I did enjoy the variety of foods offered at breakfast. There seemed to be a lot of homeless people in the area. Didn't feel super safe but not bad enough to leave. The hotels best assets are it's employees who all were very friendly and courteous August 27, 2015
Rated 5.0 out of 5.0 10 STAR HOTEL !!!!! Everything was perfect ! The room was awesome ! The view was beautiful ! The staff were friendly and amazing ! The food was delicious ! The location was perfect ! We give this hotel 10 stars and the highest of recommendations !!! August 27, 2015
Rated 4.0 out of 5.0 by STAFF The staff was very friendly, knowledgeable, understanding and accommodating. August 27, 2015
Rated 5.0 out of 5.0 by Awesome room and super friendly staff! I stayed at five different Holiday Inn Express hotels during my recent vacation and this one had by far the friendliest staff, the best room decor, and location central to many many many great activities. August 25, 2015
Rated 3.0 out of 5.0 by Not impressed with morning shift Staff I found everything I would expect on any HI Express. I was just surprised with the poor customer service at the Front Desk during the early shift. The female Receptionist was either angry or having a bad day. The evening Staff was great!!! August 25, 2015
Rated 5.0 out of 5.0 by Best Front desk staff in the business This is hotel is in a relatively odd location, but is very close to town and has a beautiful view of Pikes Peak. Most Holiday Inn express and suites are about the same, and I say that as a compliment. This one sticks out, but not because of the facility or the breakfast or even the view, but because of the unbelievably happy, helpful, courteous and outstanding front desk staff. This is my second stay at this facility, and mentioned after the first stay that there was a guy named Will who was the most personable front desk person I have ever met. Will is fantastic, but so are his counterparts. Each and everyone of them should be commended. They go above and beyond and made the stay (this time for fun) one that I and my wife will always remember. Thank you Will and others for your incredible attitude and attention to your customers. sincerely, Bill August 25, 2015
Rated 4.0 out of 5.0 by friendly staff great staff, clean rooms, view of mountains, able to walk to downtown. good for overnight stay, easy access from highway. Unfortunately, homeless issues nearby. August 22, 2015
Rated 5.0 out of 5.0 by Great location to tour Colorado Springs area This hotel is in an excellent location. Minutes from Garden of the Gods, Pikes Peak. Stayed here for three days while visiting various sights. Very nice hotel and the staff are extremely friendly and helpful with advice/recommendations. The area immediately around the hotel is a bit old and some parts rundown but my wife and I walked around the area after a meal downtown with no problem. However, I wold not blame a single female for being a bit intimidated by the neighborhood but you see evidence of people trying to fix up their homes. The hotel is perfectly happy to shuttle you around if you don't wish to drive your car which is convenient. Good brewpubs in the area. I would stay here again if I visit the area again. I was here as part of my vacation for the week. August 22, 2015
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