Rated 4.3 out of 5 by 84
Rated 3.0 out of 5.0 by dcstanton Noisy
Sleep was difficult. Other guests were rude, noisy and obnoxious. Breakfast was expensive and not very good. Staff was pleasant and room was clean.
July 23, 2014
Rated 3.0 out of 5.0 by OneofHis Would expect more out of a Holiday Inn
We stayed here 3 nights. My room was not cleaned once and was not very clean when I checked into it. Dust and hair under the desk, it needed a good vacuum. The cleaning staff knocked on my door and handed me towels. When I asked them to empty my trash cans, they got an attitude. Had trouble with our bill. It took getting with them 3 different times to get it worked out.
I have stayed at this motel once before and received excellent service. I don't know what happened this time around. I was very disappointed.
July 22, 2014
Rated 5.0 out of 5.0 by Yakster Great staff, clean room
We enjoyed every bit of our four day stay. Everything was very clean and nice. will stay again in the future.
July 21, 2014
Rated 4.0 out of 5.0 by Craig847 Clean and Comfortable
I would recomend this facility. My only problem when I stayed was a group of young people making noise in the hallway after 11:00 at night. It took 4 calls to the front desk and an hour later before anything was done to quiet them down. That was my only issue. The rest of the stay was a 4 out of 5 experience.
July 21, 2014
Rated 5.0 out of 5.0 by carlourho Easy Reservation Experience and Awesome Staff!
We needed a room quickly so we called for a reservation. They were able to offer a couple hotels and helped us find the best option. Once we got there, the staff helped us get into a room an hour prior to regular check in time and they were helpful the entire time we were there. The rooms were gorgeous and very comfortable. We even received KIDS EAT FREE vouchers to eat breakfast in their restaurant. Our server in the restaurant was a young man with a great sense of humor and fun attitude. Awesome stay!
July 20, 2014
Rated 5.0 out of 5.0 by ricky2004 great stay
everything that could go right did. we had an excellent stay and plan to do it again in the future. they do it right here.
July 20, 2014
Rated 5.0 out of 5.0 by jbc5 Great Staff!
Our room's AC wasn't working properly. We informed the evening manager on our way out for dinner and he immediately booked us in a room with better AC and brought our new room key to the restaurant where we were eating. He told us to take our time moving from the original room and gave us a $20 voucher for breakfast the next morning. Absolutely the best customer service we've received at a Holiday Inn!!!
July 17, 2014
Rated 4.0 out of 5.0 by Shanghaikid My Comments
Much better than your average Holiday Inn.
although I have Ambassedor Status, I was not acknowledged as such, no fruit and no daily replenishment of bottled water. However I recently stayed at another at an Intercontinental hotel and received the same treatment.
I had to ask for my room upgrade, pillows were as flat as a pancake and outside of my room facing the rear of the hotel were large like fans opoerating all night, probably the external HVAC system for the hotel. This made it too noisy for me to sleep.
July 15, 2014
Rated 5.0 out of 5.0 by Captain Super-V Room with a view
Spectacular view of Pike's Peak! Easily able to get to attractions in Co. Springs area. highly recommend.
July 13, 2014
Rated 5.0 out of 5.0 by Sonicpaul Great place to stay
Not far outside of town, and a great Hotel. Everything was very nice. Staff was polite. Accommodations were excellent.
July 10, 2014
Rated 5.0 out of 5.0 by Jerri23 Excellent room and staff
My husband and I were very pleased with our choice in hotels. We were surprised at the level of comfort for the price of the room. This will be our top choice next time we need a get away in Colorado Springs.
The only complaint is that in the room above us, a young child (presumably) kept running back and forth late into the night and then again in the early morning.
Excellent accommodations, and will be happy to stay there again.
July 9, 2014
Rated 1.0 out of 5.0 by yi yi expierance
price average room clean staff ok temp in room ok but fan squaeled, phone didn't work . staff was helpfull the second day.
July 6, 2014
Rated 5.0 out of 5.0 by Bill358 Spacious Room, Great Value
My wife and I were looking for a hotel in the Colorado Springs area for the weekend, and most of the usual suspects were booked for one reason or another. We decided to try this one, even though it was near the airport and a little removed from the downtown area. The price was really good and included a voucher for breakfast. We found the room to ber very spacious, with lots of little amenities, like reading lights attached to each side of the bed, a big walk-in shower, DVD player for movies - unfortunately we hadn't brought any, lots of wall outlets for charging cell phones and mp3 players, and of course the microwave, refrigerator, and coffee maker. The breakfast was decent, but way overpriced - $8 for just pancakes is way too high, but the voucher was for $20 and we only ended up supplementing a couple of dollars plus tip. It's not as far from town as we thought, and only took about 5 minutes from Academy Boulevard. We have this on our list to return to next time we want a quick getaway.
July 4, 2014
Rated 4.0 out of 5.0 by Homeboy713 great room and courteous staff
cleaning people could not keep up with room cleaning due to full hotel rooms. dining at the sports grill in the hotel was an abysmal experience. waitress had to be called by the front desk to seat me, even though there were not many customers in the area. they were moderately friendly but i felt as tho i was bothering them and felt unwanted. food was prepared adequately. however, took too long for my comfort. paying was quick but i believe the waitress wanted me out quickly. front desk staff was very professional and courteous. hotel was kept clean, even with heavy traffic of many people.
July 2, 2014
Rated 5.0 out of 5.0 by Carfre Great room
The bed was comfortable, I have back problems and in the morning when I woke I had no back pain. The room was very clean. all employees were very professionals and helpful
June 25, 2014
Rated 4.0 out of 5.0 by amber0814 Great Service
Lobby and rooms were very clean. Upon arrival, our air conditioner was working and without hesitation, front desk brought us up a key to a new room. Great and friendly service.
June 25, 2014
Rated 5.0 out of 5.0 by BillTWN Professional staff
Staff was courteous, professional and very accommodatng.
June 24, 2014
Rated 5.0 out of 5.0 by Gabriel1979 Colorado Springs Stay
I enjoyed my stay at the holiday inn. The front desk staff were very friendly and made me feel at home. The room was absolutely dark at night which enhanced sleep quality. The room was clean and the breakfast was awesome, especially with the breakfast vouchers :).
June 20, 2014
Rated 5.0 out of 5.0 by GLHazy Always stay here
This is a clean, quiet, comfortable hotel. The staff is friendly, and I like the fact there is a restaurant and bar onsite. If you're flying in, it's convenient to the airport. If you're driving, it's easy to get to without the hassle of downtown streets and stoplights.
June 20, 2014
Rated 5.0 out of 5.0 by Grooms Mother Comfortable bed and room
Beautiful and clean room, comfortable bed, bedding excellent- Newly upgraded showers in the king room- very nice- we really enjoyed staying here. West side of the building has a spectacular view of Pike's Peak. Would reccomend to my friends.
June 4, 2014
Rated 3.0 out of 5.0 by Magnolia88 Hmm...Marriott, here I come!
While the appearance of the hotel looked nice and the hotel staff were friendly, my room was not as clean as it should have been upon check-in. There was hair in vanity sink, and I found hair on the bedding.
June 2, 2014
Rated 3.0 out of 5.0 by Hpj0807 Great time
Had my annual father daughter weekend. Hotel was great service is great. Would recommend this hotel to anyone. Although the restaurant at the hotel had very poor service food was not that great. My five-year-old daughter is still excited that we went on the trip and we will take here there again next year.
May 28, 2014
Rated 5.0 out of 5.0 by htlikefire Front desk personnel were outstanding and very friendly.
Love the rooms, very clean and comfortable. Always feel at home when visiting! The front desk staff are very friendly an informative, I would recomend this hotel to anyone who wants that at home feel while away from home!
May 26, 2014
Rated 5.0 out of 5.0 by Steffy11412 This is a wonderful place
This was a great 2 days. The Holiday Inn had a very pleasant atmosphere. A home away from home. Warm and relaxing and very clean rooms. The staff was very sociable and accommodating. I would definitely recommend this Holiday Inn to my family and friends. I will also look forward to my next visit.
Thank you for being there when I needed to get away,
May 20, 2014
Rated 5.0 out of 5.0 by Jimmy582014 Great holtel I loved
The rooms are great and staff was good to bed was excellent
May 20, 2014
Rated 5.0 out of 5.0 by RDT8880 Staff
The staff is well trained and treats each individual as a true valued guest. The property is clean, well maintained, and convenient. Most important is its employees - they make a positive difference!!!
May 13, 2014
Rated 5.0 out of 5.0 by dtrk Convenient location and great service
We are traveling across country on a long anticipated vacation. Holiday Inn has been the hotel of choice along our route. Very satisfied with this one......one of the better ones between here and North Carolina
May 10, 2014
Rated 5.0 out of 5.0 by BP54 Great Service and Clean Rooms
Service was great from check in to check out. Rooms were clean and felt new. Security was comforting.
April 15, 2014
Rated 4.0 out of 5.0 by Sardawg28 Airport Holiday Inn, Colorado Springs
The hotel is the best...the front desk staff, housekeeping and facilities management are the absolute best and they make it a real pleasure to stay there. I'm in that hotel twice a month for 4 days at a stay and it has become my home away from home. They treat me very well so I look forward to staying there.
There is one thing that detracted from my stay...the restaurant is not as good as it used to be. Within the last six months the service at the restaurant has seriously degraded. When I first walked into the restaurant this last trip I had to wait anywhere from 8 to 12 minutes just to be seated. During the wait time I didn't see one person other than the other guests that had already been seated. Plus, it seems that the cleanliness of the restaurant has slipped a little as well...it's really to bad because it is an awesome place to stay... and...I hope that this is just a passing thing.
March 30, 2014
Rated 1.0 out of 5.0 by HIDisappointedGuest Rude Staff - Neglected Room Cleaning
We stayed for a total of 5 nights, 3 paid and 2 reward nights. The maid failed to leave wash cloths and when asked, she stated that the laundry service was off for the weekend and when they get some we could have some. Also was told by the front desk that because we were staying 5 nights they only clean the room every other day. Received 0 perks for being a Gold IHG Member, actually felt I was treated less than a regular guest because I was using reward nights. This place could take some lessons from the Holiday Inn Express-Niles, OH on how to treat guests. I won't stay at this hotel ever again.
March 18, 2014