Rated 4.3 out of 5 by 88
Rated 5.0 out of 5.0 by dtrk Convenient location and great service
We are traveling across country on a long anticipated vacation. Holiday Inn has been the hotel of choice along our route. Very satisfied with this one......one of the better ones between here and North Carolina
May 10, 2014
Rated 5.0 out of 5.0 by BP54 Great Service and Clean Rooms
Service was great from check in to check out. Rooms were clean and felt new. Security was comforting.
April 15, 2014
Rated 4.0 out of 5.0 by Sardawg28 Airport Holiday Inn, Colorado Springs
The hotel is the best...the front desk staff, housekeeping and facilities management are the absolute best and they make it a real pleasure to stay there. I'm in that hotel twice a month for 4 days at a stay and it has become my home away from home. They treat me very well so I look forward to staying there.
There is one thing that detracted from my stay...the restaurant is not as good as it used to be. Within the last six months the service at the restaurant has seriously degraded. When I first walked into the restaurant this last trip I had to wait anywhere from 8 to 12 minutes just to be seated. During the wait time I didn't see one person other than the other guests that had already been seated. Plus, it seems that the cleanliness of the restaurant has slipped a little as well...it's really to bad because it is an awesome place to stay... and...I hope that this is just a passing thing.
March 30, 2014
Rated 1.0 out of 5.0 by HIDisappointedGuest Rude Staff - Neglected Room Cleaning
We stayed for a total of 5 nights, 3 paid and 2 reward nights. The maid failed to leave wash cloths and when asked, she stated that the laundry service was off for the weekend and when they get some we could have some. Also was told by the front desk that because we were staying 5 nights they only clean the room every other day. Received 0 perks for being a Gold IHG Member, actually felt I was treated less than a regular guest because I was using reward nights. This place could take some lessons from the Holiday Inn Express-Niles, OH on how to treat guests. I won't stay at this hotel ever again.
March 18, 2014
Rated 4.0 out of 5.0 by Principles matter Good and relaxing stay!
This is a well maintained property that delivers excellent service overall.
March 11, 2014
Rated 5.0 out of 5.0 by JohnnyBoy08 There is the BEST & the rest
As far as Colorado Hotels go, this property wins HANDS DOWN. The staff is wonderful from Harold & Linnea at the front desk to their outstanding GM, Erica. Amenities in the room, on site, fabulous food in the restaurant makes this the best to stay anywhere near CO Springs. This marks the 2nd time I have stayed and certainly will not be the last. Thank you for the warm welcome & consistent service. I look forward to the next visit.
March 10, 2014
Rated 5.0 out of 5.0 by Greg85 Great Service and Staff!
During my recent stay, I experienced a professional and friendly atmosphere, and the hospitality of the staff. They remembered me from my previous stays and made me feel like a genuinely welcomed guest. My room was clean and quiet as well, and the restaurant had great food. This is one of the top Holiday Inns whether you're staying for business or pleasure.
March 7, 2014
Rated 5.0 out of 5.0 by Addo Addo in the Springs
I always have excellent experiences with this hotel: friendly professionals. nice bar, perfect breakfast, safe, tranquil: great.
The only comment: For smokers no rooms available.
I enjoyed again and will recommend this fine hotel.
Addo from the Netherlands
December 18, 2013
Rated 5.0 out of 5.0 by BM67 Great for business Trip
I was pleasantly surprised by the quality and comfort. Everything I needed was there, and there was a good Sport Bar attached to the Hotel. As I travel often to Colorado Springs, It will be one of my first pick from now on.
November 18, 2013
Rated 4.0 out of 5.0 by Hungery Late Check inn, Food and Maintenance
I got there pretty late and checked in the first of three nights. The girl that worked the front desk was awesome, very polite, very professional and helpful.
The second evening we went to the restaurant. They didn't have 3 of the 6 peoples at the tables preferred drink or cocktail. They recommended the Nachos and we ordered with Beef it came out with Chicken. Two of us ordered the Chicken fried stake and it came out with no gravy for the mashed potatoes. We ask for some and they brought out two bowls that they had stuck in the microwave. One bowl was very hot but gravy was not the other bowl and gravy were both cold.
That night, One of the guest in out group couldn't get into there room after going up and down the stairs three times for different keys he ask to see if they could check the batteries or door lock he ended up having the maintenance guy on the phone and had to use his own screwdriver to change the batteries to get into his room. They didn't offer anything for his hassle.
October 17, 2013
Rated 5.0 out of 5.0 by Albert51 Nice accommodations
Very nice room, restaurant and bar. Convenient to airport and shuttle service is much appreciated.
Courteous staff and helpful.
Thanks for a nice stay.
October 7, 2013
Rated 5.0 out of 5.0 by Marc10 Great Hotel and Restaurant Staff
I've stayed in this hotel several times during my business trips. The hotel staff is very friendly and easy to deal with. The rooms are very comfortable. The hotel restaurant with bar is very convenient.
October 4, 2013
Rated 5.0 out of 5.0 by Diplomat50 The Best in Customer Service!!
The property was very clean and the décor welcoming...but the staff is was the best, equaling the tranquility from viewing the mountain scenery. From Connie at the front desk to Mindy in the restaurant (who did what every guest in any hospitality arena looks for..."recognition" - she remembered not only my name, but my preference in what I eat!).
I felt that my experience was leveled with that of my stays at some of the Intercontinental.
To all at the hotel and to the GM for hiring a stellar staff....You got Right!!
October 2, 2013
Rated 5.0 out of 5.0 by RickD53 Never Disappointed with this Property
I've stayed at this hotel several times over the last couple years and the level of service is very consistent.
Clean rooms, accomodating staff and excellent on premise restaurant with great food. My Fave is the Yeager Schnitzle with Potatoes and red Cabbage.
Only recommendation I can give is that the bartender learns the difference in beers styles..I would be happy to do that however she really didnt care to know the differences because she didnt drink beer. It's helpful to know beer styles in this day and age because craft beer has taken off in the beverage industry..Petty I know but it's important to me to know what alternatives are available at a bar when my style isnt..
September 30, 2013
Rated 2.0 out of 5.0 by AzHack Issues again...
My second visit to this property - both times, I've experienced the same three issues:
1. Keycards lose their programming EVERY DAY! I was told that they recently installed a new system, but it obviously isn't working. Going back to the front desk multiple times for a new card is frustrating.
2. Wireless reception in the rooms is very weak
3. Room Service food quality was poor - cold food, no silverware, stale bread, old cream cheese, etc.
Nice facility with poor Guest Service!
September 27, 2013
Rated 5.0 out of 5.0 by SUSIE70 GREAT HOTEL!
We have stayed here several times & always impressed with everything about the hotel & services.
September 18, 2013
Rated 5.0 out of 5.0 by Shotwell Excellent in every way!
I can't find a fault with this hotel. I didn't have such a good time at this work site, but coming back to this hotel was a relief. I'd stay here any time!
September 8, 2013
Rated 5.0 out of 5.0 by WedgieTwo Simply Perfect
We could not have asked for a better two-night stay. My wife and I were celebrating our 10th wedding anniversary. About four months prior, I was in contact with the GM, who made sure everything we wanted, we got.
I reserved a suite for the occasion, and it was immaculate. Had very nice "future contemporary" furniture. Bed may have been a little soft, but it worked out nicely. Plenty of space to stretch out.
I did order a "romantic package" and got our strawberries/champagne right when I asked for it. Breakfast was great both mornings in the Sporting News Grill.
We didn't get a chance to try out all the amenities as we were having a great time on this part of our anniversary vacation, but they all looked very nice and were very clean.
This hotel property is highly recommended and we'd do it again in a heartbeat!
September 6, 2013
Rated 5.0 out of 5.0 by bhatter Comfortable room
While the ethernet cord was too short to use it comfortably, the room itself was great!
We needed a room with frig & microwave. The ironing facilities was a bonus. The king size bed was VERY comfortable. The A/C was not too noisy.
The closed off toilet area was abit confusing (door to bathroom doubled as door to toilet area itself. The shower was fabulous (no curtain, just an alcove)!
Access to the room was good, the staff was well groomed and supportive.
The inhouse resturaunt was convenient for our purposes.
September 4, 2013
Rated 2.0 out of 5.0 by wolf3600 Dissappointed
As a platinum elite member I expect better.
the front desk personnel were brisk and uninviting, short with there answer's' and border line rude.
the in house bar and grill service was poor and the food was sub par.
September 4, 2013
Rated 5.0 out of 5.0 by tolar Great experience
Was a great experience. The room was very clean and comfortable. The shuttle was convenient and driver was so nice, my flight was delayed for 2 hours and shuttle was ready waiting for me upon my arrival. Really unforgettable experience.
August 24, 2013
Rated 3.0 out of 5.0 by tme624 Close To Airport
Hotel is very close to the airport. A little disappointed with the room. It was a little dark, not enough lighting. Also, there was no bathtub. I asked about a room with a bathtub and was told only available in a Suite. I needed two beds and there were no Suites available with two beds. The shower stall was a little strange and missing caulking in some areas. Staff was friendly. The Sports Bar/Restaurant at the hotel has great food and reasonable.
August 20, 2013
Rated 2.0 out of 5.0 by Kencast Clean and Modern Motif
In my opinion, more of business traveler's hotel. Staff at desk very professional but standoff-ish. Rooms are modern and clean as well as the lobby. The restaurant and bar staff are very nice and the food is good but the place is empty most of the time except for locals at the bar. The whole experience rates a fair to average.
August 19, 2013
Rated 1.0 out of 5.0 by Bennito Front desk info
One very unfortunate situation was that we were told that the 5am shuttle to the CS airport would be sufficient time to catch a 545 am flight. Not true and we would have missed it if I had not rushed ahead of several rows of waiting travelers at the security check point. I know that I had an advantage .... being in my 70 s and wearing a sling due to a severly broken arm. I think that this helped my plea and we made it and the luggage made it to FL.'
But it is important that guests not be misled - we should have ordered a taxi instead of having this very very stressful situation.
Thank you - we love this particular HI.
August 17, 2013
Rated 4.0 out of 5.0 by GWock1 Family Reunion
We had our family reunion at this hotel. I would recommend it to anyone, due to not only the comfort, but if your looking for service, check in and talk to Charlie, Harold or Lenna, even R henna, they have that service down to a KEY to success!.
Thanks for making our time memorable!
August 9, 2013
Rated 4.0 out of 5.0 by xjumper uncomfortable bed
I always stay at IHG hotels but this hotel's bed was not comfortable at all. Breakfast left a whole lot to be desired. It was terrible and way overpriced even after the $5.00 discount coupon. The staff was very nice and professional.
August 6, 2013
Rated 5.0 out of 5.0 by CowboysFan247 Our favorite place to stay!!
This is the second time we have stayed at this Holiday Inn and it is by far the most comfortable, clean, spacious hotel we have stayed in. Our family of 5 was comfortable in our room and there was plenty of space for our belongings without feeling like we had to compromise our comfort. The rooms are gorgeous and very up-to-date. We particularly liked having the microwave and kitchenette as it allowed us to keep plenty of snacks and drinks on hand for our kids. The service was excellent and the staff is friendly and ready to assist in any way. There is an attached restaurant on the property, the SportingNews Grill. We ate four different meals there and the food was delicious and the portions generous. The kids meals were adult-sized. The hotel also provided generous discounts as we were Priority Club members, so eating in the restaurant was also an economical choice. Most of the attractions we went to were just a short drive from the hotel (15 minutes). The kids loved the pool! We can't wait to come back!
August 1, 2013
Rated 5.0 out of 5.0 by TeamWW Classy to say the least.
This Holiday Inn sets the standard for well maintained, pleasant and professionally staffed hotels. The rooms are lovely and the staff responsive to just about any situation. It has an attached sports bar and restaurant that is sure to please. There is an Express next door but this hotel offers so much more. The rooms with a mountain view are breathtaking.
July 27, 2013
Rated 4.0 out of 5.0 by honeyblonde Relaxing atmosphere
Love the bed. It was roomy and very comfortable. Plenty of pillows. Very tasteful décor. Only draw back was no continental breakfast-you had to eat in the attached restaurant. We got donuts at Dunkin Donuts which was not too far. Over all would say it was great place to stay.
July 25, 2013
Rated 5.0 out of 5.0 by OneofHis Would stay here again
The staff at this motel go above and beyond to make sure your stay is top notch. The day staff are very friendly, the night staff not as much. I would definitely recommend this motel and I would definitely stay here again. The only bad thing is that they don't have a free breakfast but they do have a restaurant attached to the motel. We had room service deliver a meal and the prices were very reasonable. The rooms are extremely clean and the decor is up to date and nice.
July 25, 2013