Rated 3.9 out of 5 by 24
Rated 3.0 out of 5.0 by greg25 Very welcoming
I have a mixed review. I was very satisfied with my customer service that I was given there by the staff including Jonathon! The thing I was disappointed in was that I found hairs in the tub and on the pillows. Because the hotel was sold out I was unable to move to a different room and the front desk manager only gave me 500 points to my Platinum status. On top of that it took them over a month for them to bill my card and no response as to why. If they could run the rest of the business with the details like Jonathon takes care of I would give this place 5 stars.
July 9, 2014
Rated 5.0 out of 5.0 by RPM1 Business Center Needs Help!
Let me begin by saying our stay was Excellent overall. This is a brand new facility, opening in May 2014 and still has a few bugs to work out, specifically with the Business Center/Printer system.
Trying to check-in online proved to be quite an experience never before realized during my travels.
First of all the Business Center had two computers, one connected to the printer and the other was not. Secondly the printer was out of ink and the hotel did not have a replacement cartridge. So attempting to print my boarding pass from the business center computer was not possible.
The desk staff including the afternoon Manager was very helpful in allowing me to attempt to log-in from the computers from the front desk.
Unfortunately their firewall did not allow connection to Southwest.com and they were unable to change the settings. The funny thing was the Business Center computers were able to connect to Southwest.com but the front desk computers were not. Again, kind of weird!
Anyway, the afternoon Manager went out of his way to figure out a way to connect via the Business Center computer, email the boarding pass information to his computer and come to find out he had to leave this hotel and go to another facility that printed the boarding passes properly.
All in all, this effort took well over two hours and I will say the staff went out of their way specifically the Manager to ensure our boarding passes were printed in advance.
Suggestions, first they need to have ink cartridges on hand, especially black to ensure the printer works for this specific reason.
Second, fix the firewall to allow all airlines to be accessed by the front desk computers just in case the Business Center systems are not functioning.
Thanks so much!
July 9, 2014
Rated 1.0 out of 5.0 by Notgood34 Not good
Had a room that vibrated due to laundry. Was able to move to another room. Refridgerator stopped working and had to throw away our food. No clean towels after room service came through. Breakfast was not good and they ran out of pancakes. Swimming pool chemicals was set wrong, it made our skin turn red and itchy.
July 8, 2014