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Rated 3.8 out of 5 by 79 reviewers.
Rated 2.0 out of 5.0 by Housekeeping Is Tough Housekeeping at this hotel continues to bother guests before checkout. This hotel has a checkout time of 11am, not the normal 12 noon. Housekeeping knocked on the door, I answered through the door and the housekeeper tells me to call the front desk. I call the front desk and am told that checkout is 11am. I complain about my previous stay issues. The front desk associate calls me back and says since I am a rewards member I can get an extended checkout. I should have been offered that on the original call to the front desk. The staff should know that I am a club member. They use "do you want to extend your stay" line when you speak with them or have a complaint. Also, the general manager seems to be replying to customers complaints online and not making contact with the guest via email or telephone, which makes no sense. No better way to resolve an issue then speaking with the guest directly. August 16, 2014
Rated 5.0 out of 5.0 by Excellent Accommodating Staff and Management I was picked up by Christine from the ER in Redlands, CA. She immediately saw that I was in some distress after my ordeal and exhibited a very concerned demeanor and followed it up by making sure that I was well situated in my room with what I needed. I really felt like royalty emotionally and mentally while feeling like "garbage" physically. I was in good hands. Finally, when I needed to retrieve m vehicle for my return back to Chula Vista the following day, I was accommodated by Ganny at the Front Desk who also made sure I had what I needed. I was delivered to vehicle safely, promptly and with a smile. The GM I'm sure had a lot do with this positive experience. Thank you, Holiday Inn, Express Colton; you have my loyalty and business when I am up in the area!!! August 11, 2014
Rated 3.0 out of 5.0 by My Stay I had trouble finding a room form LA to Colton. I was on line and there wasn't much available. I called the Inn direct and they had a room with two double beds. The girl informed me that they had rooms. i booked and traveled form LA to Colton. When I got their to check in she advised me that it was a handicap room. I should have been told that from the get go. The shower leaked all over the bathroom floor because there was no way to contain the water. Not only that I thought the room was on the dirty side. When I checked out i told the girl at the front desk and all she said was she was sorry. She didn't offer any discount on the room or any extra points. I am a gold member and they didn't recognize that either. All in All I was very disappointed in my stay. It wasn't Holiday Inn Express quality for the money. August 10, 2014
Rated 5.0 out of 5.0 by Excellent service We had an great time. The hostess was very helpful in finding places to eat and things to do in the area while we were there. The only thing we would have liked better was more places to eat that where walking distances from the hotel. August 2, 2014
Rated 4.0 out of 5.0 by Came through for me... This is my second time at this property. I ended up checking in late Saturday night after another hotel chain near the Ontario Airport overbooked. All others in the airport area were sold out. This hotel worked out great. It was about 15 minutes away (opposite direction from LA), had all the comforts and extras one would expect without the "big city" price and crowd. I was especially impressed with how quiet it was considering a railroad track was nearby and softball teams were staying there for a regional tournament. The staff throughout the stay was exceptionally friendly. The only reason I did not give a fifth star for comfort was that the a/c was set too high when I arrived so it took awhile for the room to cool down on a desert summer night. I will definately use again if in the San Bernardino area. August 2, 2014
Rated 1.0 out of 5.0 by Housekeeping staff Checkout is noon. The housekeeping staff was knocking on my door at 11am! I told her I was leaving by noon and at 11:45 she opened the door. I travel 300 days a year and I really like a little for privacy when it comes to a room. July 29, 2014
Rated 3.0 out of 5.0 by Nice Hotel We were in town for the National Soccer Tournament over at Ab fields. We enjoyed our stay here except for a few noisy neighbors. I thought the people in the parking lot selling fireworks was not a good look for the hotel. Made it look cheap and slimy but hey 4th of July was coming up. we greatly enjoyed the pool and loved how they let us stay in past closing. If I was coming back here I would make sure to request to be on a floor without the sports teams cause they get loud. However, the rooms were Clean and comfy and that's what's most important. July 16, 2014
Rated 4.0 out of 5.0 by Excellent staff and service This particular Holiday Inn is a little outdated, but that has nothing to do with courteous staff. Great stay, will stay at Holiday inns in the future. . . . July 15, 2014
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