Rated 3.9 out of 5 by 46
Rated 5.0 out of 5.0 by Tuiofea Overall stay
The staff were exceptionalloy friendly and accommodating. Breakfast area clean and well stocked.
October 1, 2013
Rated 1.0 out of 5.0 by C1234 do not stay here
I am a Platinum Elite member and they put me in a room where the shower has a pipe sticking out of the wall. I was told this was a drainage pipe for the a/c unit. This pipe made a lot of noise. The next room that they put me in the a/c unit in the room only work for a short while then would turn off, I had to change my room in the middle of the night and they did not even comp me a night. If this is how they treat platinum members, I can just image how poorly they treat all of their guests.
September 10, 2013
Rated 4.0 out of 5.0 by Jkarn Rewards points
Great place to stay , they need to change
The policy on the rewards points, if we are their we deserve them
Weather we pay full price or at a discounted price eather way we are filling rooms .
September 9, 2013
Rated 4.0 out of 5.0 by visitor345 good hotel
Comfortable and clean. Lay out of furniture is a bit awkward - I would recommend having easy chair face the tv and move the work desk next to tv instead of the other way around. I also appreciate the front desk putting me in a room away from the train/railroad noise this time around.
August 26, 2013
Rated 4.0 out of 5.0 by norfolklover A bargain even at a higher price
My cousin and I stayed for four days and the staff was so friendly and welcoming. Victoria and Andrew especially were more than accommodating. I asked to have a fan in our room when I arrived as my cousin likes it warmer and I like it cooler. The fan that was in there did not work. Within five minutes of calling the front desk,I had a workman in there and a new fan. Great service! We will be back in January! Thanks to everyone.The two women replenishing the breakfast room were marvelous and efficient. Please convey our warm thanks. This hotel just happened to be about five minutes from my family member,so it was perfect.
August 22, 2013
Rated 1.0 out of 5.0 by Rte66Traveler Draconion hallways
I was on a cross country motorcycle ride, following US Route 66 from Chicago, IL to Santa Monica, CA. Along the way, I stayed at many Holiday Inn Express hotels. I decided to stop in Riverside and chose this property randomly. While my room was clean and comfortable, the 4th floor hallways were dark and smelled terrible! The hallway carpets were long past their replacement date. I would not recommend this property until management updates and upgrades.
August 21, 2013
Rated 1.0 out of 5.0 by Jimbsc Needs a serious cleaning and replacement of worn materials
This hotel could a lot better than it is. The carpets are smelly and the floors are always in need of cleaning in the common areas.
Some shower curtains are pulling out from the walls and electrical outlets in the room are not placed conveniently placed for modern travelers
The staff is always helpful and pleasant but they can only go so far.
This place needs some investment
August 18, 2013
Rated 5.0 out of 5.0 by Joseph1234 Great Location and Great Facilities
Staff was kind and efficient. Location right off the interstate makes staying here very convenient. Clean rooms. Worked hard to meet my needs.
August 14, 2013
Rated 3.0 out of 5.0 by wolfwolf420 hotel
was givin a small gift for being a rewards member that was nice,
hotel is out dated, in serious need of a make over. other than that the hotel in general is nice
August 4, 2013
Rated 3.0 out of 5.0 by Pinky1724 Not up to Holiday Inn Express standards
This hotel is located in a very dicey area. I was not identified as a Rewards Club Member and I did not receive a gift bag. While I was sitting in the lobby waiting for a friend, I noticed other guest being given gift bags. The room had not been thoroughly cleaned and I found pieces of candy on the floor and a long black hair on the bathroom floor. I could smell cigarette smoke as I walked down the hall to my room. I noticed a room full of housekeepers eating and laughing...the door to the room (probably a break room) was wide open. I did not feel comfortable and safe in this establishment.
July 30, 2013
Rated 5.0 out of 5.0 by Lola5 Very Clean and Comfortable
This was a very nice holiday inn express to stay at. Very clean and friendly people. Our room was very clean and the bed was very comfortable. Easy access to the freeway.
July 26, 2013
Rated 5.0 out of 5.0 by DBNO09 Great all around!
This is an older Holiday Inn Express, but definitely has all the comforts of home. The rooms are always clean, and the staff is always friendly. Must mention Victoria, Ganny, Eddie, and Christine for their professionalism at my sometimes odd requests. Looking forward to another stay at this property when my business brings me back here.
June 29, 2013
Rated 5.0 out of 5.0 by PADRINO HOLIDAY INN COLTON
As a platinum memeber of the priority club I say in a lot of Holiday Inns. When I arrived by chance at the Colton property I had been on the road for about three weeks in probably 6 different hotels all of them Holiday Inns. The Colton hotel was an unexpected and pleasant suprize. The rate was great. The room was great. The internet was very good and the reception was warm. The Colton hotel is one of those places you remember and go out of your way to return to.
June 24, 2013
Rated 5.0 out of 5.0 by Purba13 Nice hotel to stay
this hotel is really special for me. as IHG REWARD MEMBER they really make me special.they not only acknowledge me as the member they also offer VIP PARKING and goodie bag for club member.
the room is clean, the bed comfortable and the front desk people are so polite and take care of me to make sure I'm happy and satisfy with the room. I always feel at home while in this hotel. my overall experience with this hotel is very happy and very satisfy.
May 31, 2013
Rated 4.0 out of 5.0 by Bob20001 Clean Room and Great Service
The staff was very friendly and went out of their way to say hi and visit with you when you walked around the hotel. The room was very clean and taken care of. I would stay here again.
May 26, 2013
Rated 5.0 out of 5.0 by Purba13 Best hotel in town
this hotel is amazing. the staff and service excellent. front desk are excellent. they not only quick respond, fun to talk to, but they also more like my brothers and sisters.
I m platinum member. i could stay in different hotel while in the area. but i chose holiday inn express colton. because my overall experience with this hotel are excellent.
this hotel is really the best in town.
May 24, 2013
Rated 4.0 out of 5.0 by lou55 Great service
I was very pleased with my stay at this hotel. The service was outstanding and the room was very nice.
May 23, 2013
Rated 5.0 out of 5.0 by Fuji7873 incredible staff
You can't ask for a better bunch of people working for you...
The staff here are all very pleasant, helpful, informative, and inviting. They made my stay, and my crew of 17 workers, not only pleasant, but fun and enjoyable.
May 21, 2013
Rated 5.0 out of 5.0 by Supernez Comfortable place and great staff
Had no complaints at all!!
I would and have stayed here before
May 20, 2013
Rated 2.0 out of 5.0 by hockey13 staff terrible un responsive
I had called and asked three times for my receipt, which the lady said she was sending immediately each time I had called. It has now been one week 6 phone calls and still no receipt. Other properities I deal with is always immediately. still waiting
May 19, 2013
Rated 5.0 out of 5.0 by Fuji7873 Great front-desk personnel
The staff here have been so helpful and caring to the needs of my friends and I, knowing that we are here for work related reasons. We are going to be here for an extended stay, and the staff have not only been helpful, but have befriended us. We feel like we're just part of the family, and that makes us oh so comfortable. Eddie, Ganny, Kenny and Steve have been here for us from the start, and they treat us all like we've known each other for a long time...
May 15, 2013
Rated 5.0 out of 5.0 by adrenalinemc176 great place
this is a great hotel. it is very comfertable and relaxing. the pool area is my fav. because i can relax in the california sun shine
May 2, 2013
Rated 1.0 out of 5.0 by Hefdog One of Five Holiday Inn Expresses....
I spent a week in Southern California and stayed at 5 different Holiday Inn Expresses. Holiday Inn Express is also my choice when traveling throughout the U.S. This was the worst experience I have ever had at a HIE. The hotel was dirty, dark and smelled bad. I was shocked to find ear plugs on my bed when I arrived and a note that warned me about a train that would could disturb my sleep. I will not be staying at this hotel again. I question the whether the standards of HIE are being met by this location.
Not a good experience and would NOT recommend this location.
April 28, 2013
Rated 4.0 out of 5.0 by Newbie Great place!
The only problem I had with it was the location the freeway in front and train in back and not much around but industrial buildings. Otherwise, clean, comfortable, great breakfast, nice little pool. Could use a commercial air freshner in non smoking area because smoke smell from smoking side filters through.
April 25, 2013
Rated 4.0 out of 5.0 by fluttur Clean rooms and professional service
I have stayed at this hotel a few times as it is close to the children's hospital. The rooms are clean and the staff is professional. I would stay again.
April 25, 2013
Rated 5.0 out of 5.0 by Momtoboys Only Hotel we will stay at!
As a mom who travels with her two young boys, I ONLY look for Holiday Inn Express Hotels when I travel. They feel safer. They are always cleaner. And I love not having to find a restaurant for breakfast. My kids love the variety. They have a slight menu change every day. You cant beat the prices either!
April 11, 2013
Rated 1.0 out of 5.0 by Jerry0261 Worst Holiday Inn I have ever stayed at!
I have stayed at many, many hotels while on business travel and this is only the second time I have been motivated to write a review, but I felt ripped off after staying here. This is the worst Holiday Inn I have ever stayed at. The hotel was old, dirty and just "greasy" feeling. The location fronts on the highway with a nearby railroad creating enough noise that the hotel hands out ear plugs in each room. Then add in the loud A/C unit... Breakfast was a sorry presentation, not much selection, spoiled milk, etc. When I came down to breakfast there were people drinking beer and being loud in the hot tub and a whole group of men in the breakfast dining area socializing and drinking beer, surrounded by a case or so of empty cans. The tables and chairs in the breakfast area were also falling apart and dirty. I was originally booked for two nights, but checked out early after the first night.
April 1, 2013
Rated 5.0 out of 5.0 by Satisfied82 Staff was great!
We had the pleasure to stay at this hotel while in the Riverside area the staff was great, the room was great and the breakfast was great.
Our family has stayed at this location several times and each time we are never disappointed.
March 26, 2013
Rated 1.0 out of 5.0 by Disappointed313 Poor Service
Believe the bad reviews! No Hot water for three out of four nights while there. Counter staff acted as if they could give a hoot. Didn"t seem to be in any rush to let the people the were checking in know about this little inconvenience. Trains and very zealous conductors with the horns ALL NIGHT LONG!!!!!! I personally have stayed in many of there hotels all over the western US and this is by far the absolute worst in the group!
March 13, 2013
Rated 4.0 out of 5.0 by ramaiyer Nice people, clean and comfortable
1. The noise from the freight r/r trains can be a bit of a distraction - nothing much you can do about it except maybe sound proof the rooms a little more.
2. Is there some way to get a TV guide for the day's evening channel lineup ?
March 11, 2013