Rated 4.4 out of 5 by 110
Rated 3.0 out of 5.0 by missmanaged Not the best hotel in the chain
The bed was comfortable, the pillows adequate. HOWEVER: Room 302 smelled like mildew and when I asked to be moved, the front desk attendant told me it did not stink and I could not be moved.
The shower head is improperly installed and I had to squeeze up against the wall to get under the stream as it only aimed directly down, not at an angle, and was right up against the wall. I am 5'4" and it was so high up in the air that I couldn't reach it adjust it, either.
Whenever anyone closed a door, seemingly on the entire floor, my door rattled in its jamb. It wasn't the quietest room ever. TV choices are adequate if you speak Spanish or are in to sports. otherwise your selection is slim.
September 9, 2014
Rated 5.0 out of 5.0 overnight stay
Your staff was very accommodating of our needs. We will defintely stay again.
September 9, 2014
Rated 1.0 out of 5.0 by user122 Rude staff
1 star just to make a point. Holiday inn is decent wherever I go but this location seems to never have knowledgable staff members. Always "need to ask GM" or "we will follow up" excuses but never follows up... night staff says one thing, morning staff says another. Very disappointed, need to keep coming here for work but definitely need to consider other places now. Such an inconvenience.
September 8, 2014
Rated 4.0 out of 5.0 by Funman Jack
Clean hotel and great location to most of the things you need and want. The staff was excellent. Highly recommended.
September 7, 2014
Rated 4.0 out of 5.0 by Alfred56 My stay at holiday inn
this time was more pleasant then last time i stay.
September 5, 2014
Rated 4.0 out of 5.0 Great location, helpful staff, same old fitness center
The staff were very friendly and helpful, and there is a lot of options included in the complimentary breakfast. Location is near a mall with a food court for shopping, and a Target which is great for stocking your in-room fridge.
If you exercise regularly, and have stayed at a Holiday Inn Express & Suites before, then you will not be surprised by the poor fitness center. The fitness center is par for the Holiday Inn course, so although it is my only complaint, I wouldn't hold it against this specific location.
September 1, 2014
Rated 5.0 out of 5.0 by SilentSam Excellent Staff
It is very evident that Holiday Inn does a thorough screening of their employees. All employees were very courteous and freindly. The rooms were great but it is the people that make a stay enjoyable.
August 25, 2014
Rated 4.0 out of 5.0 by Masjo For shoppers !
Stayed for two nights on our family vacation.
Our main purpose was shopping and it was great !
The hotel is really nice and the staff was friendly and answered to all questions we had.
We also got to throw all are package material and bags from the shopping streak and without that we had not managed to get everything in the car.
Nice pool to relax by after shopping.
August 14, 2014
Rated 5.0 out of 5.0 by Candy55 Pleasant Surprise
We booked this hotel at the last minute and were pleasantly surprised. The hotel was near restaurants and shopping and we were close to everything we needed. The staff was excellent and polite and the property was well kept and clean. Our room was clean and comfortable and relaxing. While we did not use the microwave and refrigerator during our stay we were pleased to find that we had them. The complimentary breakfast buffet was far better than we could have anticipated. We enjoyed our stay and would definitely return.
August 13, 2014
Rated 4.0 out of 5.0 by Rico805 I cannot find much fault with this property.
This is probably the best HIEX I've stayed at. The staff is incredible. The place is totally clean- probably due to the maintenance man who works his tail off and the nice ladies that clean the rooms. Even the usual HIEX breakfast was better than usual!
August 11, 2014
Rated 5.0 out of 5.0 by Goodbyeihg Great property
No complaints here. Great location, comfortable stay and very clean rooms and overall hotel.
Only minor concern is that sometimes the staff goes overboard with the hospitality attempts. For example, 30 minutes after checking in and when I was trying to sleep, my room phone was ringing and it was the front desk wanting to know how everything was going so far. I know it seems like a kind gesture, but it can also be a bit annoying. I'm a road warrior (as are many/most hotel guests), and we really don't want or need any phone calls or knocks at the door just to check on us.
August 8, 2014
Rated 5.0 out of 5.0 by Mike Caf Good hotel in a Good Location
Good Hotel. Clean, good Staff. Internet needs to be upgraded.
July 31, 2014
Rated 4.0 out of 5.0 by Butch92 Great Location, Friendly Staff
I've stayed at several hotels in the area and prefer to stay here for a few different reasons. The staff is always courteous and helpful. The location is VERY close to anything you may need while traveling and they keep the property fresh and clean.
July 31, 2014
Rated 5.0 out of 5.0 by book em dano Never a doubt
We stay here every time we go to the improv. and every time we are here we love the property....Travis, Beth, Lupe at the desk are amazing and friendly. Pia in the breakfast area is so efficient and friendly..
we always look for a holiday inn express where every we go now....
July 29, 2014
Rated 4.0 out of 5.0 by Diann A Clean hotel
When I made reservations, I reserved a suite and they put us in a regular room. I was not happy about that because we have a toddler and we needed a suite. Could not fill the bath tub as the plug was broken.
Area was ok, lots of stores and restaurants near this location.
July 28, 2014
Rated 5.0 out of 5.0 by Rowie776 Relaxing, nice location, excellent service
We have no reservations, all other area hotels are sold out for the night. They have the last room available and we "grabbed" it. Lupe in front desk was so nice and accommodating and was very understanding of our needs. The room was very clean, bed was so comfortable, needless to say our stay was worth every penny.
July 26, 2014
Rated 5.0 out of 5.0 by Exceldsr great design in Ontario
Innovative room design and layout. One the bestbI have stayed in (30 this year). I only wish the bed was softer but I used the comfey pillows. Good property.
July 20, 2014
Rated 3.0 out of 5.0 by Chrisssss Decent hotel
Room was nice but floor was squeeky and the walls are thin. Breakfast is hit or miss regarding quality and items available. TV in fitness room was only getting 1 Spanish language channel; blinds would not open; cable on weight machine frayed and close to breaking.
July 18, 2014
Rated 5.0 out of 5.0 by Cyranoboxer Great Friendly Service and Location
Staff was friendly and location was excellent. Close to shopping, restaurants and interstate.
July 12, 2014
Rated 5.0 out of 5.0 by Gloria26 Great location
This was the second time we have stayed at this property. On both occasions we found staff to be helpful, room was clean and bed was very comfortable. The only issue we had: the TV would not connect with the cable service... no biggie, it was late so lights out. :) BTW: this is a great location, good freeway access and close to a major shopping area and restaurants. Will certainly visit again.
July 11, 2014
Rated 5.0 out of 5.0 by lsykes1965 Shuttle service
the only thing that was missing was, a shuttle to the Citizen bank Area. We went there for the Cher concert. Holiday Express had no shuttle, we had to take a taxi which was very difficult because they were all so busy. We saw many shuttle form other Hotels picking up and transporting thier guests back and for the the venue. I would highly suggest this when there are large events at this location. It is less than 2 miles way from the Hotel.
July 10, 2014
Rated 4.0 out of 5.0 by NoNameGurl Wonderful Property, Reasonable Price
I stay at this location each time I am in the Ontario area and love it.
July 3, 2014
Rated 4.0 out of 5.0 This was a very comfortable and nice place.
We really enjoyed our comfortable room, breakfast, beds and pool. However, when we went to check in we were told it would be another 2 hours, and this was at 3:00, to check in. This was not pleasant after we had already had to kill an hour, getting there at 2:00. We had traveled all day so we just wanted to get into our room and relax. We went out by the pool but we had to go into the restroom and dig stuff our of our suitcases and think about what we would need out by the pool while our suitcases were being stored.
I think when we were paying for our time to start at 3:00 that's what it should be. We eventually got in an hour and a half later, instead of 2 hours.
The staff was very nice and we got some kind of points on something but that doesn't do us a lot of good. We were very disappointed to not be able to get into our room when we expected to.
July 2, 2014
Rated 5.0 out of 5.0 by Sarge75 Great location
Stayed here for a couple nights for a business trip. I enjoyed the close vicinity to many things and my room was comfortable.
June 30, 2014
Rated 5.0 out of 5.0 by busylady7 Last Minute Travel
Have stayed before at this hotel. But, it had been awhile. Just as nice & pleasant as last few times. Would stay again.
June 25, 2014
Rated 5.0 out of 5.0 by S2H-14 Excellelent caring staff
This hotel is a great example of why I stay at HIX's.
I do not like HIX breakfast food offerings; this has nothing to do with this specific property or the staff.
The specific property is a very nice clean place to stay.
June 24, 2014
Rated 3.0 out of 5.0 by khwy why does it need a title
Very disappointed to pay that amount for a stay and then have poor breakfast choices. One day there was only 3 containers of yogurts (it was 6:15 am so it wasn't a time issue. The second day there wasn't any yogurt, the eggs were overcooked, and the only milk selection was fat free. I wouldn't call this choices. The breakfast bar attendant just shrugged these things off like they happen all the time
June 21, 2014
Rated 5.0 out of 5.0 by Hawkeye One Always excellent service
This is my favorite hotel every time that I need to travel to San Bernardino for business or relaxation. The staff is great and the service always what you expect. This is the only hotel that I stay while in San Bernardino and sometimes I must drive more than 20 miles from my working site but I do not mind if I am going to stay comfortable and safe.
Keep the good work.
Maria L. Richardson
June 20, 2014
Rated 1.0 out of 5.0 by mcrw Broken toilet and poor customer service
UPon checking in to our double queen room, all was fine until we discovered the broken toilet. The only other room available was a king room, which was problematic since I had 4 people in the room. I suggested we allow 2 people to remain in the queen room and 2 people in the king room. The queen room occupants would need to come down to the king room to use the facilities but at least everyone would get an actual bed. The manager said No so we piled into the King room, unfolded a sofa bed which opened into the pathway to the bathroom. So anyone who had to use the bathroom had to climb over the sofa bed occupants. Terrible solution - no discount offered, nor sincere apology.
June 19, 2014
Rated 4.0 out of 5.0 by 1wireguy 1wireguy
stayed at this hotel before. the staff was great,especially the young ladies at the desk at check in.this hotel has a great location with many restaurants within walking distance.I will stay there again on my next visit to L.A.
June 18, 2014