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Rated 4.4 out of 5 by 89 reviewers.
Rated 1.0 out of 5.0 by Room quality Our room was located next to a laundry room and the smell of our room was nasty. We had 5 people in our room and there were no other rooms available. We had to go to local mall and buy room spray that didn't even help the smell. I booked the room months in advance and chose this hotel due to the AAA discount and recommendations. I would not recommend this hotel. NASTY! June 28, 2014
Rated 2.0 out of 5.0 by Noisy and no sleep We had the misfortune of staying here on a busy weekend. They were full and unable to handle the load. We were placed in a room next to the elevator and were kept awake all night by the noise of the elevator going up and down, sounded like a drill. To add to the noise, groups of teenagers were in the hall way talking loudly. When we went down to breakfast, there were so many people there, we couldn't get food and went out. Also, due to the capacity crowd, our room never got cleaned. About 4:30, housekeeping was close to our room, and it was so late in the day I told her to just give us clean towels and forget the rest. Hopefully under normal conditions, this hotel does a better job. June 24, 2014
Rated 4.0 out of 5.0 by Excellent service, comfortable Rooms We stopped overnight and were welcomed as soon as we entered the door. The rooms were clean, beds very comfortable. There is some updating that needs to be done. Some wallpaper coming away from the wall, the top to the AC came off, but nothing that deterred our stay. The breakfast bar was good. Many choices. I didn't like having to get assistance to make pancakes. The whole idea is do it yourself and eat so we can get back on the road. They do need a pool! It was good enough that we stayed in the same hotel on the way back. June 17, 2014
Rated 5.0 out of 5.0 by Great Value!!! This is a great hotel for the price! The staff is very friendly and helpful. The rooms are clean and the beds are very comfortable. Even the shower is excellent. I strongly recommend this hotel. June 16, 2014
Rated 5.0 out of 5.0 by Quality and Cost Effective Our stay at this establishment was great! I would stay at this hotel in future, if I was in the area. June 8, 2014
Rated 5.0 out of 5.0 by Perfect Great place to stay!! Very convenient to all the local attractions. Very clean and the staff was extremely knowledgeable and helpful. We have had bad experiences at other hotels, but this one was top notch! Couldn't have asked for a better stay!! June 4, 2014
Rated 5.0 out of 5.0 by Great Location, comfortable and excellent service We always stay at this Holiday Inn Express when traveling to the beach in S.C. Highly recommend to every one June 3, 2014
Rated 1.0 out of 5.0 by Don't Stay Here They charged my card before arrival. After I arrived the night auditor was slovenly, took time to greet me, did not acknowledge my Rewards Status and did not direct me to my room nor gave any information about the hotel. June 2, 2014
Rated 5.0 out of 5.0 by Best Place Ever The staff is excellent with super clean rooms. The front desk staff with Melanie and Travis make your stay extra special! June 2, 2014
Rated 1.0 out of 5.0 by Room not cleaned and poor breafast selection Room was not cleaned after the first night, I was overcharged $40 for the second night and still have not received credit on my Amex. Breafast selection was poor and out of date. Its time for Holiday Inn to revamp their food selection. June 1, 2014
Rated 3.0 out of 5.0 by Not your typical Holiday Inn Express! What may have set the tone for this visit was walking through the designated smoking area which is right outside the front door. You cannot enter or exit the building without walking through smoke or getting that smell in your nose. My son found what we initially thought to be hardened stool in the toilet, but it turned out that the toilet was scratched and worn, but it was not appealing to the eye. Finally, the noise from the elevator will definitely interrupt your rest if you are in a room adjacent to this area. (My room was #107, and boy was it loud and annoying). May 14, 2014
Rated 4.0 out of 5.0 by Friendly and accomodating staff The staff was so very friendly. They did everything in their power to ensure our stay was comfortable and to our satisfaction. They went over and above the "southern hospitality" normally shown in the south. This was my first time staying in a Holiday Inn Express and I must say I was pleasantly surprised, will definetly stay at another Holiday Inn Express in the future. May 13, 2014
Rated 4.0 out of 5.0 by Quality Service I really enjoyed my stay at the Holiday Inn Express. The Staff was very friendly. The rooms were large and comfortable. The room was also very clean. On my first night I had dropped the keys to my car in the parking lot and recieved a call about 5 minutes after I returned to my room letting me know that the maintenance man had found my keys in the parking lot and wanted to get them to me. This was my first visit to South Carolina and it was an overall great experience. The Holiday Inn Express is also conveninently located to shopping and many resturaunts. April 27, 2014
Rated 5.0 out of 5.0 by Excellent accomodations. Very nice area with plenty of shopping and restaurants. Zoo was great. Would stay there again. April 25, 2014
Rated 4.0 out of 5.0 by Good Location for shopping Nice location for shopping. Staff was very accommodating and recognized Gold Status. A few concerns: Inadequate internet, fan in bathroom, AC seemed to not cool according to thermostat. I reported these concerns on checkout and was told: Internet - was out and Time Warner was working on it. Fan in the bathroom: Is set on a timer. No information in the room about bathroom fan being on a timer. We couldn't even find where to turn it on. This is a bit difficult for females using hair dryers and other hair appliances. We turned the A/C down to 68 and it never got anywhere near this. On the Up Side - The room was decorated nicely, was clean, bedding was very comfortable. Breakfast area was very nice. April 22, 2014
Rated 4.0 out of 5.0 by Convenient Only drawback is that the fan on air conditioning and heating unit is on constantly to circulate air. Need to convert their system so it is controlled by thermostat. Room prices are highly inflated during Masters week but that is the norm in the area for hotels and golf in that area during that week. Have stayed there several times over the years and will probably return again. April 16, 2014
Rated 5.0 out of 5.0 by Wonderful Staff/Accomodations! A huge Thank You to the staff at the Holiday Inn (211 Lanneau Ct., Columbia, SC) for making our stay such a wonderful experience. We (total of 6) felt right 'at home' for the 4 nights we were at your hotel. The breakfasts were truly wonderful and we all appreciated the cookies at night, and fruit in the breakfast room to eat whenever - a great snack. We were greeted every morning #by the smiling staff# with a friendly greeting, and the same treatment in the evenings. After we checked out and were returning to NE, I realized that we had left an important momento in one of the rooms. After a phone call, the item was located and mailed to our home. It arrived promplty! The staff went 'above and beyond' their job to do this for us! If our travels ever come close to Columbia, SC; we will definetly stay at Lanneau Ct. again. Thanks to all for making us feel that we were 'home'! April 15, 2014
Rated 5.0 out of 5.0 by Very comfortable, great breakfast Hard to beat the location, comfort, and the breakfast April 14, 2014
Rated 5.0 out of 5.0 by A Model Holiday Inn Express A great place to stop for overnight. It's what you would expect from a Holiday Inn Express -- clean, well appointed, friendly staff, and, of course, that breakfast in the morning. All at a reasonable price. April 13, 2014
Rated 5.0 out of 5.0 by Best overall hotel I have ever stayed at The staff and facility was wonderful!!!!! The Manager's special dinner was fabulous! April 13, 2014
Rated 5.0 out of 5.0 by Just need a pool Build a pool and they will come! Good location. Comfortable beds. Great staff. April 8, 2014
Rated 2.0 out of 5.0 by Dissappointed Stayed at a HIX for 5 days prior, stopped here before a long drive thinking the breakfast would be good. Checked in, no hot water or coffee... Breakfast, was gross...the eggs were so runny and wet they could not be picked up with a fork, the juices were very watered down, the food selection was not good- the pancake machine didn't work. Very disappointed and hungry, I left and went to McDonald's to get breakfast. For what I paid for the room -which was over priced for an older hotel, and my expectation according to my previous stay at another HIX this was definitely not up to par- next time passing thru, will probably choose another hotel. April 1, 2014
Rated 5.0 out of 5.0 by Close to Everything a travler needs For folks traveling this Hotel is in an excellent location: Food, Shopping Mall are all within a 2 mile radius. There is a movie theatre within walking distance. The staff is friendly and the rooms are clean. Noise is very low. Breakfast is hot and tasty. March 15, 2014
Rated 3.0 out of 5.0 by Friendly Staff, but that's about all... I've stayed at HIE's across the country, and unfortunately this wasn't one of the better ones. The room was very dated, and not clean at all. The bathroom walls had holes in them, and the furniture (bedding, sofa, tables, etc.) needed replaced or updated. On a positive note, we did get a good nights sleep, which is the ultimate goal of staying in a hotel, but I'd prefer that the room is clean, as well as comfortable... February 26, 2014
Rated 3.0 out of 5.0 by Bed and Pillows were very comfortable! Overall my stay was relaxing but the refrig was loud. February 26, 2014
Rated 5.0 out of 5.0 by Excellent Manager and Staff I have been a weekly guest at this property beginning the first week of January. I am always greeted kindly by Macaulay at the front desk. The manager, Melanie, is always friendly and asks that I let her know if she or staff can do anything for me during my stay. The Tuesdy evening Managers Social is a great way to end a busiy day at the office w a snack and drink. This is a very nice touch and a big reason I stay at the property each week. Internet speed could use some work, breakfast is basic but always fresh. I will stay at this property whenever I am in Columbia. Very convenient to dining and shopping. Macaulay is the shinning star at this property for her professional approach and friendly nature. Evening staff should adopt her demenour. Melanie is a great Manager. February 25, 2014
Rated 5.0 out of 5.0 by Nice Hotel This hotel is clean, staff is pleasant and very willing to assist. The hotel is located close to alot of shopping and restaurants giving travelers great choices. Enjoy your stay! February 3, 2014
Rated 5.0 out of 5.0 by Great Stay, Good Location This is an excellent Holiday Inn Express in northwest Columbia, SC. It is very close to the Columbiana Centre Mall. January 30, 2014
Rated 5.0 out of 5.0 by Never a concern Have stayed at this property many times and it is always top notch. January 15, 2014
Rated 5.0 out of 5.0 by terrific help at the front desk Checking in and out was a pleasure. So helpful with restaurants and checking out in the morning was pleasant and the gal had such a great smile. Very nice stay. January 1, 2014
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