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Rated 4.4 out of 5 by 109 reviewers.
Rated 5.0 out of 5.0 by Great place to stay We are very pleased with the location and quality of this hotel. Everything was near perfect. August 25, 2014
Rated 1.0 out of 5.0 by Friendly Desk Staff; Poor Housekeeping All common areas were very dirty and needed deep cleaning. There were Fruit Loops (cereal) in the elevator at 8:30 PM when we checked in and the same cereal was trampled a bit more and still present the next morning. Additionally, dried up sticky drink was spilled on the tile near the elevator and on the carpet on both first and fourth floors. The sticky floor had been there a while because it attracted dirt. Additionally, our bathroom was extremely dirty. The tub needed to have the dirt rinsed out before we could shower. It truly needed a good scouring, not just rinsing. We took a brief shower and felt that we were standing in someone else's dirt that had built up over time from improper or lack of cleaning. The entire room felt "sticky" and we did not dare walk barefooted on the carpet. The bathroom shower curtain and bed sheets were extremely wrinkled unlike any we ever saw. All linens looked as though someone took them out of a clothes dryer and crammed them into a bin before placing them on the bed or hanging the shower curtain. We never experienced such an unappealing hotel room; we felt so uncomfortable and could not wait to leave. The bathroom needed maintenance attention; wallpaper was pealing in various areas, the floor was visibly dirty and watermarked, and the chalking around the sink was poorly installed so it held previous guests' dirt. The sink was uncomfortable in which to brush our teeth. The linens were of poor quality, sparse, worn, and dingy. We must state that the hotel manager did refund us 100% of our room charge after briefly expressing our disappointment and we certainly did appreciate the gesture. However, it should be noted that this is the first Holiday Inn Express were we have had this experience. Our rating is based on our past experiences in several hotels. The only positive for this hotel was breakfast. The breakfast area was decently kept. We had a very early breakfast so we could leave ASAP! August 22, 2014
Rated 5.0 out of 5.0 by Great customer service The staff was friendly and listened to you. If there was a problem, it was taken care of in a minimum amount of time. Great breakfast. There was a large variety of items to choose from. August 21, 2014
Rated 4.0 out of 5.0 by Very good experience Gave it fairly high scores. What I didn't like was a wall air/heating unit. Generally too loud and fairly uncontrollable. I did not like that there was no exhaust fan in the bathroom. Other than those items: bed was excellent, atmosphere was quiet, room was clean as was the grounds, desk people were very good. A fair value for what we received. I would recommend this hotel. Good job. August 20, 2014
Rated 4.0 out of 5.0 by Moderate Priced Business Hotel Stayed here for a quick trip to Columbia - reasonable value August 18, 2014
Rated 5.0 out of 5.0 by Comfortable room and delicious breakfast We checked in late and were greeted with genuine kindness. Our room was comfortable and well appointed. Breakfast the next day was delicious. August 15, 2014
Rated 5.0 out of 5.0 by Excellent Experience We stayed at the Holiday Inn Express @ Columbia-I-26 @ Harbison Blvd, and the staff was very friendly, the room was excellent, the bed was extremely comfortable, and the breakfast was great! I would highly recommend this as your place for stay!!! August 13, 2014
Rated 5.0 out of 5.0 by Gr Great location, everything was excellent, from check in, temperature of room, to quality and cleanliness of breakfast. We have stayed at this hotel twice and would stay again. Restaurants close by were very good. No pool on site is the only drawback. August 12, 2014
Rated 5.0 out of 5.0 by Nice rooms Rooms were nice and clean, comfortable and staff were friendly and professional. August 7, 2014
Rated 5.0 out of 5.0 by Tax Free Shopping My nieces and I were in Columbia for the SC tax free weekend to do some shopping. The hotel was great and the beds were excellent. The price was even excellent. I would definitely stay there again. August 6, 2014
Rated 2.0 out of 5.0 by Room 303 The appearance of the hotel presents well but the interior is where is starts to loose the comfort level. The front desk staff were pleasurable and friendly and check in was good. Once in the room it had I noticed a slight musky smell but tolerable. When I went to take a shower I noticed that the bottom of the door was swollen and had been painted over to hide the damage. After taking a shower it was obvious that water comes from a leak and the bathroom floor gets really wet which would have caused the door damage. The caulking around the tub has been reapplied so I t may be there. The overall condition of the room is neat but needs to be refurbished. The carpet is old and looks dirty both in the room and in the halls. As far as the overall stay, I would say fair at best but don't plan on returning. August 6, 2014
Rated 5.0 out of 5.0 by Comfy beds and spacious suites Was there for a swim meet with my daughters and husband. Sprang for $10 extra suite because of the roominess. we were there for 3 days so needed to be able to spread out. Location is right across from big Mall and very close to a dozen+ restaurants. July 30, 2014
Rated 5.0 out of 5.0 by Best night sleep in a Holiday Inn Most comfortable bed ever. Plenty of resturant choices near by. July 23, 2014
Rated 5.0 out of 5.0 Love it! Staff extremely nice and helpful. Perfectly located for shopping and dining but the free membership to the local Gold's Gym is what will keep bringing me back. Best facility I've ever worked out in and it came with the room! July 21, 2014
Rated 5.0 out of 5.0 by Everything you expect from a HI Express Delivered 100% on all the reasons that i like to stay at HIE properties. Clean, comfortable, fully resourced room; knowledgeable and pleasant staff; and a consistent breakfast bar that was kept well stocked and in very good order by the morning crew. Also, the front desk staff went out of their way to track down a network cable for me. July 20, 2014
Rated 5.0 out of 5.0 by Great place to stop. Excellent service, clean and comfortable. Across from an indoor mall great for walking after a day of driving. Good restaurants close by. July 18, 2014
Rated 3.0 out of 5.0 by Nice room but carpet damp Room was comfortable but there was a musty odor because the carpet was damp. The air conditioner helped to remove the odor but it made the room too cool. July 14, 2014
Rated 5.0 out of 5.0 by Nice Stay Nice stay ,clean hotel and friendly staff. Enjoyed my stay, will come again. July 13, 2014
Rated 5.0 out of 5.0 by Friendly and courteous staff/ great bed The hotel staff was so courteous and helpful during our stay. They recommended local restaurants and we enjoyed our stay in Columbia. Would stay with this hotel again in the future. July 9, 2014
Rated 5.0 out of 5.0 by Consistent Stayed here many times, consistently good. Service excellent. July 7, 2014
Rated 1.0 out of 5.0 by Room quality Our room was located next to a laundry room and the smell of our room was nasty. We had 5 people in our room and there were no other rooms available. We had to go to local mall and buy room spray that didn't even help the smell. I booked the room months in advance and chose this hotel due to the AAA discount and recommendations. I would not recommend this hotel. NASTY! June 28, 2014
Rated 2.0 out of 5.0 by Noisy and no sleep We had the misfortune of staying here on a busy weekend. They were full and unable to handle the load. We were placed in a room next to the elevator and were kept awake all night by the noise of the elevator going up and down, sounded like a drill. To add to the noise, groups of teenagers were in the hall way talking loudly. When we went down to breakfast, there were so many people there, we couldn't get food and went out. Also, due to the capacity crowd, our room never got cleaned. About 4:30, housekeeping was close to our room, and it was so late in the day I told her to just give us clean towels and forget the rest. Hopefully under normal conditions, this hotel does a better job. June 24, 2014
Rated 4.0 out of 5.0 by Excellent service, comfortable Rooms We stopped overnight and were welcomed as soon as we entered the door. The rooms were clean, beds very comfortable. There is some updating that needs to be done. Some wallpaper coming away from the wall, the top to the AC came off, but nothing that deterred our stay. The breakfast bar was good. Many choices. I didn't like having to get assistance to make pancakes. The whole idea is do it yourself and eat so we can get back on the road. They do need a pool! It was good enough that we stayed in the same hotel on the way back. June 17, 2014
Rated 5.0 out of 5.0 by Great Value!!! This is a great hotel for the price! The staff is very friendly and helpful. The rooms are clean and the beds are very comfortable. Even the shower is excellent. I strongly recommend this hotel. June 16, 2014
Rated 5.0 out of 5.0 by Quality and Cost Effective Our stay at this establishment was great! I would stay at this hotel in future, if I was in the area. June 8, 2014
Rated 5.0 out of 5.0 by Perfect Great place to stay!! Very convenient to all the local attractions. Very clean and the staff was extremely knowledgeable and helpful. We have had bad experiences at other hotels, but this one was top notch! Couldn't have asked for a better stay!! June 4, 2014
Rated 5.0 out of 5.0 by Great Location, comfortable and excellent service We always stay at this Holiday Inn Express when traveling to the beach in S.C. Highly recommend to every one June 3, 2014
Rated 1.0 out of 5.0 by Don't Stay Here They charged my card before arrival. After I arrived the night auditor was slovenly, took time to greet me, did not acknowledge my Rewards Status and did not direct me to my room nor gave any information about the hotel. June 2, 2014
Rated 5.0 out of 5.0 by Best Place Ever The staff is excellent with super clean rooms. The front desk staff with Melanie and Travis make your stay extra special! June 2, 2014
Rated 1.0 out of 5.0 by Room not cleaned and poor breafast selection Room was not cleaned after the first night, I was overcharged $40 for the second night and still have not received credit on my Amex. Breafast selection was poor and out of date. Its time for Holiday Inn to revamp their food selection. June 1, 2014
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