Rated 4.4 out of 5 by 56
Rated 1.0 out of 5.0 by scfan99 unresponsive manager
Before leaving home, I had a problem with my reservation, contacted the hotel and was told the manager would call me back within the hour. I never heard from him/her. Upon checking in I again requested to speak to the manager and the front desk person told me she would pass the word along and i should receive a call. My stay ended with no response or contact from the manager . It is unfotunate that the customer service is so poor since it is a decent hotel. As a rewards club member, I am very disappointed in the lack of repsonse. I will take my business elsewhere. The hotel up the street has EXCELLENT customer service.
December 4, 2013
Rated 5.0 out of 5.0 by ssfetyman79 My usual place of choice
The location and service of this hotel is the reason I stay here almost eveytime I come to columbia
November 28, 2013
Rated 5.0 out of 5.0 by Ruffs Great people working for you
We were trying to find the place and could not find it, called the hotel and Leah answered the phone and stayed on the phone giving us directions and was very pleasant and helpful. She also helped with reservations, whoever took the reservations from call on the phone got our hotel missed up our conformation #was wrong and wrong name under the conformation #, Leah handled it very well and took care of it all. Staff was very helpful and everyone was in a good mood, Loved staying at your hotel, with friendly people who have people skills, The place was very clean and bed was comfortable, it made our vacation a lot better and helpful people, once again Thank you so much
November 21, 2013
Rated 5.0 out of 5.0 by canyonlake Weekend with son
Chose this hotel that was close to downtown when were visiting our son. Staff was very friendly the hotel is clean and the rooms were spacious. Good value for being in the downtown location.
The only amenities that were lacking was the fitness center.
November 8, 2013
Rated 5.0 out of 5.0 by manonthebrink good business location
comfortable stay and the front desk allowed for an upgrade to make the stay more pleasant
November 3, 2013
Rated 5.0 out of 5.0 by mary1949 staff were very friendly and helpful. Facility was very clean and comfortable
staff were very friendly and helpful. Facility was very clean and comfortable
October 24, 2013
Rated 4.0 out of 5.0 by Tomyankee Great night sleep
Second time staying here enjoy it. Right in the city next to many things. Staff was friendly and the room was clean. I would stay here again.
October 20, 2013
Rated 4.0 out of 5.0 by wetwilley Nice Room
The room is nicely decorated and was nice and clean. Two problems while I stayed there one is the bed frame is metal and to close to the edge of the mattress so every time you walked up to the bed you hit the frame, second we had a problem with the keys had them reprogrammed twice and still did not work correctly on our door. The front desk person through the keys away the third time but the new keys still would not work correctly.
October 19, 2013