Rated 3.0 out of 5.0 by Plater1 Room Conditions
The room issued to me was an upgrade which is automatically awarded simply due to Platinum Status. This room is by far sub par for condition in comparison to the other rooms. There is some maintenance taking place in the room but maybe that is why it was sub-par.
Bottom line is this Holiday Inn Express is generally one of the best properties in the US. I've stayed there at least 15 nights over the past few years. I would have rather had just a standard clean room vs an delapitated upgraded room.
This particular hotel is by far the most rigid on maintaining the owners expectations rather then the clients. As most business travelers are aware, plans change from time to time and this hotel requires 24 hour cancelation policy which is not reasonable for business travelers. Would like to see them be more aware of the business traveler constant changing schedules and don't upgrade a person to provide more space, if cleanliness will be sacrificed.
March 25, 2013
Rated 2.0 out of 5.0 by BT1301 Poorly Built Property and Uptight Staff
This property leaves a lot to be desired! The walls are thin enough that I heard the person in the room next to mine coughing and hacking all night long
During their "reception" I ask for another beer and was told that there was a limit of two however I did notice several folks having several glasses of wine!! What is the difference?
The morning breakfast hostess was bash and rude. I ask where there was salt and pepper and she told me in a very sarcastic voice "if you will look you will see it on the table" I had not been to a table yet
March 18, 2013
Rated 4.0 out of 5.0 by fatrobin bathrooms
all bathrooms need the light and fan on different switches
The shower curtains don't work properly and need replacng..they allow water to get on the floor regularly leading to other problems.
March 11, 2013
Rated 5.0 out of 5.0 by Mitzi HOME AWAY FROM HOME
My room was very clean and comfortable and the staff was excellent-from check in to check out. very accomodating and helpful.
February 14, 2013
Rated 2.0 out of 5.0 by PPJZ Confrontational staff
From GM to the person in charge of breakfast the general attitude seems to be defensive and combative.
It was 9:29am. I know I came down at the last minute and expected little breakfast to be left. What I did NOT expect was for it to be completely put away and cleaned up. If breakfast ends at 9:30 whatever is left at 9:29 should still be available until 9:30, right? On another day during a different stay I made sure to get down earlier, around 9:10-9:15. The food was out, though thoroughly picked over, but when I started perusing and gathering my breakfast, the woman in charge warned me that she was "starting to clean up" and that I needed to hurry.
On the night we checked in I bought some snacks with my PERSONAL card. Because of some glitch, according to the hotel, the purchase didn't go through. Much later that night (I vaguely remember this now) they called my room, woke me up, and asked me to come down and run the card again. In a daze I agreed, and then must have promptly fallen back to sleep and forgotten about the whole thing. This was the only notification I ever got. According to the GM they waited a full week until the day we checked out at 2pm (by which time we were long gone) to charge me for it. They took it upon themselves to charge the card I used to pay for the room (COMPANY CARD). I never signed anything and never received a receipt. When I called to resolve the issue the staff including the GM was curt and combative. No apology, no acknowledgement of wrong doing, just a 'what's it gonna take to get you off the phone' sort of attitude.
February 7, 2013
Rated 5.0 out of 5.0 by BigE326 Great Service
We received excellent service and everyone was so nice.
January 22, 2013
Rated 5.0 out of 5.0 by isurvived stay here above all rest
i would return to this hotel in future. The staff went above and beyond on everything i asked and made me feel right home ! I was given map with directions on where I needed to go. The room was very clean. Happy hour was nice that they offered it as well. I think all staff deserve raise for putting up with me ! thanks again for your hospitality holiday express keep up good work !!!
January 15, 2013
Rated 4.0 out of 5.0 by MissLadyRebecca Good Overall Experience
Our stay in Columbia was pretty good. I did not give 5 stars mostly due to issues we had with the shower. In my opinion I think the most two important items of a hotel are the bed and shower. The water in the shower seemed to take a very long time to get hot. After a while I was beginning to think there was no hot water at all. Eventually it did warm up, but then the water pressure was quite weak.
Positives were: Comfy bed, friendly staff and great value.
January 12, 2013
Rated 5.0 out of 5.0 by Reteachers Thanksgiving stopover
The staff at the desk was extremely helpful in finding movie theaters, restaurants, post office, and providing maps. The food was good, the room clean and relaxing, and we would stay there again if we are ever in the area.
November 29, 2012
Rated 1.0 out of 5.0 by Fred99 This hotel does not honor our veterans.
I am a veteran and have a valid military ID. This is the only Holiday brand hotel that I have ever stayed out that will not honor the government/military rate for veterans. I have stayed at Holiday hotels several hundred nights during my travels and this hotel made me pay the full rate for my stay. The front desk staff said they only honor military that have travel orders on them. The front desk staff said this was a decision made by their manager and hotel owner, not by Holiday Inn. Holiday Inn should talk to this manager/owner and challenge them on this policy. I have been able to stay at plenty of other Holiday Inn brand hotels in the Columbia area with no issues this past Fall.
November 26, 2012
Rated 5.0 out of 5.0 by Darlene Great Hotel
Whenever I visit Columbia I stay at this hotel. The staff are most accommodating and friendly. The rooms are very comfortable and clean. The beds are so relaxing. There is a wide selectiion of breakfast items to choose from. Overall, a wonderful hotel to stay in and convenient to the Vista
November 17, 2012
Rated 5.0 out of 5.0 by Zpack03 Excellent Hotel to stay at
I recommend this hotel to anyone. Since this was our first time to Columbia, the front desk staff were professional,courteous, and knowledgeable on popular local establishments. Location of the hotel is 6-10 minute drive to campus, restuarants, etc. The daily breakfast buffet was more than I expected. The next time I visit Columabia/USC I will comeback to this hotel. Excellent hospitality
November 12, 2012
Rated 5.0 out of 5.0 by KIMS Great Stay!
Great location, rooms and staff! Great stay..would stay again
November 8, 2012
Rated 5.0 out of 5.0 by Vivo Great!
Everything about my stay was great! The staff were very professional and helpful. The room was very nice and the breakfast was more than I expected. I will stay here on my next trip to Columbia.
November 8, 2012
Rated 5.0 out of 5.0 by Artist777 Great Comfortable Stay
My family and I were in-town for the Benedict College Homecoming Day parade. My son's high school marched in the parade and our stay at the Holiday Inn Express was great. Very convenient to everything we wanted/needed to do and right on the main street (Taylor) without the traffic hustle. The front desk receptionist was very friendly and the rooms were clean and comfortable. The breakfast was so-so, but I didn't expect anything grand. Besides, there's a Golden Corral about 10-15 minutes up the road. If ever I'm in Columbia, SC again, I would make this hotel my resting spot.
October 26, 2012
Rated 5.0 out of 5.0 by kjmchc21 Great hotel
This hotel was very nice and I would definitely recommend staying here. It was clean, very comfortable, the staff was welcoming and helpful, and it had a pretty impressive continental breakfast.
October 19, 2012