Rated 4.3 out of 5 by 100
Rated 5.0 out of 5.0 by Elizabeth27410 My stay July 10-13
This was a very stressful trip involving a move across 3 states and a new job. My daughter and I drove through a horrible storm, just missing a tornado by minutes. We pulled into the Holiday Inn Express after midnight and were met by a smiling face, a clean comfortable bed and a good night's sleep. The next morning we were greeted by Tasha at the desk with a smile and a cheerful "good morning" and then the two breakfast ladies welcomed us with smiles and a warm breakfast and fresh coffee. The breakfast ladies were a ray of sunshine each morning. I can't imagine why anyone would want to stay anywhere else in Columbia. My first stop will always be the Holiday Inn Express on Taylor Street.
July 16, 2014
Rated 5.0 out of 5.0 by FB2011 Great Hotel Great Location
An outstanding hotel with a great location. It has access to a wonderful river walk, it is near the university as well as restaurants.
Very clean hotel with a wonderful staff.
Only downside: Exercise equipment needs updating.
July 6, 2014
Rated 1.0 out of 5.0 by RRR2 Horrible Management
Scheduled 5 day stay. Bathtub had a hole in it, management schedule epoxy repair - requiring us to move rooms. Promised additional points, some $ credit and to speak with ownership about anything else to do for our inconvenience. Additionally didn't service room until I complained at 3:30 p.m. about it not done. Front desk manager seemed perturbed that I would request my room be serviced before mid afternoon. Manager called my home phone while I was still a guest at her hotel to discuss the problems. On checkout, no $ credit posted to account and no response as promised. Have sent two emails to manager since stay 2 weeks ago asking about points, $ credit and ownerships response to our inconvenience, and to date no email or phone call response.
Worst hotel customer service response in 30 years of travel.
July 4, 2014
Rated 5.0 out of 5.0 by Major C Great value and location
Great value with a military rate and great location - within walking distance to the Vista.
July 3, 2014
Rated 1.0 out of 5.0 by Jade79 Lots of Road Noise, Bad Air Conditioning, and Non-working Room Keys
If you want to hear traffic all night, sweat, get frustrated about your room keys not working(my brother stayed in another room and he had room key problems too) then this is the hotel for you!
June 25, 2014
Rated 5.0 out of 5.0 by Marty K Father's Day stay
We enjoyed our one-night stay. The room was spacious, very clean, and modern. Hotel staff was great. The location was convenient to the Vista, Riverwalk, and other attractions.
June 24, 2014
Rated 2.0 out of 5.0 by Antonio57 Not to HEI/IHG Standards, Unpleasent Stay
1st of all, they debit your CC $100 for "incidentals", I have stayed in hundreds of HEI's and this has never happened. They will tell you it will be credited in 1-2 days, but I just found out it is 7-10 days.
Upon checking in, I had to change rooms because the air conditioning was barely working in the room. They did not have any bottled water available anywhere in the hotel for purchase or give away. The milk was spoiled at the Express Breakfast, and no gravy & biscuit.
Truly an unpleasant stay.
June 24, 2014
Rated 5.0 out of 5.0 by TheTravelingSalesman Friendly Staff and Clean Property
I was recently down in the Columbia area for business and stayed at this property. The staff went above and beyond to make sure my needs were taken care of. The room was clean and had all the necessary amenities. They even have a customer happy hour where food and beer is served. If ever in Columbia again I would definitely recommend this hotel for a business traveler on a budget.
June 21, 2014
Rated 1.0 out of 5.0 by Twmo220 Inflexible and no consideration for repeat guest
I have stayed at this property when in Columbia on business (at state government rate) more times than I can remember but I will not return. I booked under the government rate and was told I had to have a set of "travel orders" and was therefore charged a higher rate than what I had reserved. After researching further, I discovered that "travel orders" are only required for federal government/military travelers. All I was required to have was my state government ID which I was never asked but certainly could have provided. You have lost a loyal customer!
June 19, 2014
Rated 4.0 out of 5.0 by drneffga Nice Hotel
This is a nice hotel in a good location. Roll away beds are not available and would not fit in room anyway. Breakfast food was not the best but the area was well kept.
June 18, 2014
Rated 5.0 out of 5.0 by Hambone1973 Great Stay
Happy hour snacks and drinks were nice! Breakfast was good. The rooms were very nice and spacious.
June 16, 2014
Rated 5.0 out of 5.0 by Empty Nest Now Wonderful Staff and Good Location
Came to SC for my son's graduation. I always stay at a Holiday Inn Express and this time I was not disappointed. The bed was so comfortable I slept like a baby! Close to the Vista, Five Points and the downtown area. The front desk managers (the two Stephens) were so friendly and accommodating. I felt right at home. The room was larger than expected and as usual, very comfortable. Two thumbs up for this location!!
June 12, 2014
Rated 4.0 out of 5.0 by pt65 above average
outside street noise during the night..pool was smaller than expected
June 11, 2014
Rated 5.0 out of 5.0 by KDBR Excellent
I really enjoyed the property as the value was nice for state employees.
The accommodations were very clean as well as amenities. Being a runner, I enjoy access to the gym and being close to an outdoor running trail.
The gluten free breakfast options were certainly the biggest delight of them all. Way to go!
June 6, 2014
Rated 5.0 out of 5.0 by Julie2015 Julie
Very nice hotel. Excellent accommodations and very helpful, friendly staff. Nice place to see in a nice city. Everything in the hotel was clean and neat. Hotel staff always greeted with a smile and asked if they could do anything to make stay better. Gave excellent food recommendations for local restaurants.
June 3, 2014
Rated 3.0 out of 5.0 by Retired5 Some things were great
Inn was clean, bed was comfortable.
Staff was nice and friendly and a good value.
Bathtub stopper didn't work so you couldn't keep water in the tub. My wife was not a happy camper.
My problem was the airconditioing. It's the old type. No thermostat
To set so it ran all night blowing cool air on you constantly. I really
Don't like that and for that reason I wouldn't go back there again.
June 1, 2014
Rated 4.0 out of 5.0 by OldGuy797 Good value, good experience
Clean, comfortable hotel, very reasonable rates, and friendly staff. Other than encountering people smoking outside the entrances (bad for asthma), we had no negative experiences. We would stay here again.
May 31, 2014
Rated 5.0 out of 5.0 by George816 Southern Comfort!
Really comfortable bed, well cleaned room. My room was street side so there was an occasional Harley early evening, but quiet by bed time. Short drive to convention center garage for my seminar.
May 11, 2014
Rated 5.0 out of 5.0 by Hacksaw10000 Great Customer Service
My Stay At This Holiday Inn Express Downtown Facility Was Excellent. I Had A Very Clean And Comfortable Room. The Room Was Very Good Size. I Had A Very Good Refrigerator And Microwave Oven. My Room Was Very Well Apportioned. My Bathroom Was Very Nice And Was A Very Good Size. The Breakfasts In The Morning Were Excellent And The Server (Jo Ann) Was Fantastic. Jo Ann Kept Everything Well Stocked And Got Any Breakfast Item That You Needed (Even When You Came Late)! The Day Person At The Desk (Alexis) Is Very Nice, Attentive, Fantastic, And Has A Great Sense Of Humor. She Really Makes You Feel At Home There. The General Manager (Jennifer) Was Very Nice Also. The Night Person At the Front Desk (Michael) Was Very Nice And Informative Also. The Two Complimentary High Speed Internet Terminals In The Business Center Were Truely High Speed And Functioned Excellently. I Would Definitely Come Back To This Facility Again.
May 6, 2014
Rated 5.0 out of 5.0 by Pinelak Happy Family in Holiday Columbia
I want to say just: Thanks you very much.
I and my family come from CHILE and we visited my daughter who study in University of South Caroline and we spent one months in this Holiday Inn. We felt part of the this amazing group of people who work there.
Thanks you very much to everyone.
When someone do the best is important, but when everyone do the best means that Customer is really First.
March 12, 2014
Rated 5.0 out of 5.0 by dsnelson1 Excellent room and staff
I was beyond impressed with my room. I would happily hire the interior designer they used for my own house. And the staff was beyond helpful. I would especially like to commend the gentleman working the desk when I checked in. He was extremely helpful and professional.
Overall, the room and service were comparable to a four star hotel at a Holiday Inn Express price.
March 8, 2014
Rated 1.0 out of 5.0 Poor customer service
My reservation was suppose to be for two nights. When I received a bill under the door after the first night, I went and spoke with the desk clerk and she immediately added a night for the next night- or at least so I thought. When I returned to the hotel at about 2pm I was instructed that the hotel was sold out and I had to vacate the room. Nobody seemed to care about inquiring with the night clerk. Won't stay there again.
February 28, 2014
Rated 5.0 out of 5.0 by shootto Nice hotel with excellent customer service
This Holiday Inn Express was a littler higher than you would expect but it was very much worth the price. The staff was extremely friendly and helpful. The rooms were very clean and had a lot of room.
February 24, 2014
Rated 4.0 out of 5.0 by chastees Recommend - yes but
Only issue with this properly are the hours for the exercise room. Being on the road weekly for business, the exercise room is of prime importance for me. The opening hours at this HI is 8:00am. by this time I am already on the road. To me this is akin to stating breakfast included but does not start until 8:00am. Management should revisit this issue. I will not be staying again at this location. PS- stayed the following day at a HI in Port Wentworth GA and the exercise room hours- 24. Go figure.
February 14, 2014
Rated 5.0 out of 5.0 by Frank9981 The beds and Comfortable rooms are why I Stay.
Tjhe location is great and on a direct line to businesses i need to visit.
February 2, 2014
Rated 2.0 out of 5.0 by Jsizzle A rare less than stellar IHG experience
The front desk clerk was not helpful or very friendly, after being overly friendly/helpful to the atttactive young lady in front of me. I get that she was a Platinum member but I am gold elite and not that far from platinum myself. He wouldn't honor my F&F discount rate because I didn't have a voucher. I stay at IHG properties all the time for business trips and occasioanlly use the rate as we have a close friend at IHG corporate. I have never been asked for a voucher. Furthermore when I looked it up, the voucher is a basic piece of paper I could've printed and filled out right there in a matter of seconds! He could have told me this or provided a voucher to fill out instead of charging me and additional $30-$40.
They were out of breakfast meat, gravy, and coffee at 9:20. The attendant kept saying more food was on the way, but after 15-20 mins I had to leave as I was in a hurry (HI Express?) The was also not enough seating in the breakfast area.
Unfortunately I will be inclined to stay at another IHG property or even another chain the next time I'm in Columbia for business.
January 23, 2014
Rated 5.0 out of 5.0 by krichardson1 GREAT STAFF
I've stayed a the following location twice this year and the staff is WONDERFUL, very safe location......
January 17, 2014
Rated 5.0 out of 5.0 by 1Jason Great service
From arrival to check-out my team was treated exceptionally well. Very friendly atmosphere. Very nice common area. Great service and great value. We will use this property again in the future.
January 12, 2014
Rated 5.0 out of 5.0 by Gaajulu A+ Stay
Visited for one night and had an enjoyable stay. Very clean and I must say the best mattress anywhere!! I had a wonder, restful sleep.
December 31, 2013
Rated 5.0 out of 5.0 Weekly Guest
This hotel is my home away from home on a weekly basis and some weekends. I am always very pleased and happy with my stay. The staff is friendly, and I always get a nice welcome at the time of check in. I have never had a problem with any of the rooms. Overall I have to say this is a very nice place to stay!
December 28, 2013