Rated 4.5 out of 5 by 58
Rated 4.0 out of 5.0 by Tomyankee Great night sleep
Second time staying here enjoy it. Right in the city next to many things. Staff was friendly and the room was clean. I would stay here again.
October 20, 2013
Rated 4.0 out of 5.0 by wetwilley Nice Room
The room is nicely decorated and was nice and clean. Two problems while I stayed there one is the bed frame is metal and to close to the edge of the mattress so every time you walked up to the bed you hit the frame, second we had a problem with the keys had them reprogrammed twice and still did not work correctly on our door. The front desk person through the keys away the third time but the new keys still would not work correctly.
October 19, 2013
Rated 5.0 out of 5.0 Great trip
We are very appreciative of the staff. We arrived very late and wanted to change to a king from 2 queens and they were able to accommodate us.
The breakfast was simple and good.
Close to the Vista and campus, great location.
Would definitely stay again.
October 16, 2013
Rated 5.0 out of 5.0 by FishPatrick Great service and comfort
Stayed for 5 days and was very pleased with the hotel and staff.
October 9, 2013
Rated 2.0 out of 5.0 by WompWomp Not the best
The concierge was very friendly, efficient, and helpful.
My room made me feel a bit uneasy. The cleaning lady's bathroom cleaner spray was left in the bathroom on the bathtub, there was a dirty towel under the counter, and the previous tenant's room keys were still in the room.
The manager's happy hour was nice: free beer and wine and snacks!
October 7, 2013
Rated 5.0 out of 5.0 by wgdennis Great Hotel
This is a great hotel. Friendly staff and nice rooms. Only downside is the road noise if you are staying on highway side of hotel. Otherwise, well worth the stay.
September 21, 2013
Rated 5.0 out of 5.0 by Anne7740 Very Nice after a long day!
I had a long day at work in Laurens, SC & then had to drive down to Columbia for a seminar the next day. I didn't get in till late, but the staff was kind, professional, & helpful & the room was comfortable & provided great rest which I needed for the next day(:
September 14, 2013
Rated 5.0 out of 5.0 by alandw A Great Place to Stay
We have used this property several times now for 2-3 days at a time. Our daughter now attends the University of South Carolina and this hotel is minutes from campus. Its also very easy and quick access to highways to get other places. The staff is wonderful. The rooms are up to par and there is plenty of parking. They even have a business center to print airline boarding passes. The only negative is the very small pool. All else is fine and a good value. We'll be using this property for the next 4 years.
September 5, 2013
Rated 5.0 out of 5.0 by Rocroger Nice Place to stay while driving daughter to school.
I enjoy the stay. Close enough to where I needed to be in Columbia to meet the needs. Nice hotel with great staff. Showed up early and no rooms, bit the put my bags aside and helped me out. Nice attitude from the front staff.
August 23, 2013
Rated 5.0 out of 5.0 by DSTGirl clean room
I had a relaxing stay. The staff was very nice and helpful. I would stay there again.
August 21, 2013
Rated 4.0 out of 5.0 by jbcon Love the hotel & will be back for sure...
I had a very comfortable stay, room was very clean, decorated nicely, modern furnitures & enjoyed the breakfast. The only issue I had was my room is facing a very busy road & I heard all the noise from cars & trucks all night long. It's probably time to upgrade the windows, at least the rooms that are facing the busy street. Although I did not get enough sleep, I still had a very pleasant relaxing stay.
August 14, 2013
Rated 1.0 out of 5.0 by Unhappy54321 very rude check in
I am a Priority Club member and have stayed at many different Holiday Inn Express properties. I am always pleasently greeted and checked in with no delays. Not in Columbia! I stood at the counter for almost 20 minutes while the clerk conducted what was obvious a personal phone call. He reluctantly decided to check us in, but with attitude. When I asked about an upgrade, Plantim Status, he told me that I would be lucky to get a room, even though I had reservations made two weeks in advance. He never acknowledged my Priority Club membership, which seems to be a common thing when checking in at other IHG properties. I can live without any acknowledgment of a club membership. But I can't accept being treated as if I were a nuisance. When I asked him how far we were from Fort Jackson, his exact response was "Its late, you need to go to your room now". Again I asked. His second response was "you need to go to your room now". He wasn't wearing a name tag, so I asked for his name. And again, I was told to go to my room. The night clerk definitely did not want to be helpful, much less be at work. I will be returning to Columbia later this year. I will NOT stay at the Holiday Inn Express Downtown.
August 13, 2013
Rated 5.0 out of 5.0 by LizV22 Great staff and stay
My daughter and I stayed here for the Justin Bieber concert. The location was great and considering our room was facing the main road, you couldn't hear the vehicles. The staff was amazing and very welcoming!
August 11, 2013
Rated 5.0 out of 5.0 by USCDZMom Enjoyed my stay again!
Second time staying at this location - very close to my daughter's place who is a student at USC so love the location. Loved the room both visits - fridge makes it nice and very quiet. Will stay here again, as long as there is availability! Hard to get a room sometimes and hate how the prices are jacked up during football season in all the downtown hotels in Cola!
August 11, 2013
Rated 5.0 out of 5.0 by abeshir83 Great room & service
Very comfortable bed & extremely nice staff.
Breakfast options were decent.
But was a great stay. would recommend.
August 9, 2013
Rated 5.0 out of 5.0 by Quilter77 Perfect location
We stayed here on Thursday on our way to Charleston. It was a great location. It was very clean and the beds were comfortable. We also stayed here the following Monday night on our way from Charleston to catch the plane in Charlotte. We had time Tuesday morning to go to Finlay Park, it was really a nice and relaxing park with water falls and beautiful trees with a great view of downtown.
August 4, 2013
Rated 3.0 out of 5.0 by Diamondstar843 Needs Better Customer Service
While the room itself was excellent, the customer service while checking in was not. Never when I booked my room over the phone was it told that we had to pay with a credit card first then use cash at check out. Had that been explained then I would have never booked on my card because my card was to simply hold the room. Nevertheless we eventually got it squared away with me giving the cash to my friend who in turned paid with her credit card after it took the rep 20 minutes for him to re-book my room as well as I having to repeat myself that I am a IHG member and would like my stay added to my account. My organization picked this hotel for our guest to stay. Also I was told while we were waiting on some people to meet us at the hotel so that we could leave for our destination for the day, a guest associate had an issue with one of the ladies who simply asked about using the bathroom in the main area. The rep never confronted us about the issue, but the fact of the matter that it was brought to our attention had determined that we may not consider this location for our group. Should I also go into the lack of communication as far as getting the contract signed, the inquiry on the ballroom (that we never got an answer on but find out later another group had reserved it for a bridal shower). So much I could say but not enough time. Nice hotel, just need better customer service.
July 26, 2013
Rated 5.0 out of 5.0 by alphamom200 Very friendly staff
Very warm welcome by woman staffer working to put out breakfast and friendly front desk clerk at check-in.
July 25, 2013
Rated 5.0 out of 5.0 by sea4 friendly
from the time we walked in everyone was ready to help in any way rooms were clean and updated staff at front desk were great thanks for a great stay
July 7, 2013
Rated 3.0 out of 5.0 by BillM2012 Customer Service needs upgrading
I have stayed at this property before, mainly for location. I find it amazing that they will not let you change the TV station in the lobby, They tell me it is the owners mandate? They do not recognize you as a Priority member, and you have to ask about an upgrade. Staff seems to be somewhat uppity.
I will stay at the Staybridge down the street on future visits.
July 2, 2013
Rated 5.0 out of 5.0 by Bob31 Great stay
Enjoyed the room
Nice quiet and comfortable.
Enjoyed the managers hour.
June 11, 2013
Rated 5.0 out of 5.0 by TC313 Pleasant stay
Always enjoyable to be at this location staff great and property has what you need in good environment.
June 11, 2013
Rated 4.0 out of 5.0 by Cpthavoc Almost a 5 star experience!
The front desk folks were awesome and welcoming. Room was clean and neat and the king size bed was perfect. Detractors from the experience: 1) Breakfast starts at 6:30AM, much to late; and 2) a very slow drain in the tub/shower, gross.
June 10, 2013
Rated 5.0 out of 5.0 by USCmom great hotel
Close to USC. Comfortable beds, nice staff, continental breakfast was good. Will return
June 1, 2013
Rated 4.0 out of 5.0 by Redd1234 overall good experience , poor room upkeep!
Facilities were good however apparent ceiling damage in the bathroom with a REALLY poor coverup/repair was a glaring miscue. Several areas in the room showed marked use and again, poor repair. These issues downgrade my rating of an overall good stay. A little attention to detail would have made the appearance of the room markedly better.
May 31, 2013
Rated 5.0 out of 5.0 by JMMILL Would stay again.
Clean rooms, very helpful staff, great breakfast. It is close to everything, but because of that there is a lot of traffic noise, which can't be helped.
May 27, 2013
Rated 5.0 out of 5.0 by USCMom2 Very clean, affordable hotel with good location to the University!!
My brief stay was very comfortable in my clean, quiet room!
The staff was also very accommodating and helpful-great location.
May 17, 2013
Rated 5.0 out of 5.0 by adb29 Great Upgrade
I loved the upgrade I got. Well worth every penny.
May 13, 2013
Rated 5.0 out of 5.0 by SMiskin Our Stay
I loved how the staff catered to us when we needed a taxi or someone to unplug the tub (our fault not theirs) The bed was sooo comfortable and the room temperatures manual were nice as well and not ontop of your head. I felt very much at home and relaxed.
April 20, 2013
Rated 5.0 out of 5.0 by JA2580 Nice place
Very comfortable. No issues. Good value. My wife and I enjoyed our stay.
April 19, 2013