Rated 3.9 out of 5 by 53
Rated 1.0 out of 5.0 by southernbound2712 70's Broken Down Vibe
The outside of this hotel looks fine, but when we entered our room we were immediately taken back by the outdated decor. The wall paper was pealing, the padded vinyl headboard was ripped, the TV remote was missing the battery cover and taped in-place, the drapes had dirty water stains on the bottom. The room had a sunk in sitting area separated by wrought iron railing (hence the 70's vibe). The night stand had a phone number scratched on it and our room was missing the microwave. For a Holiday Inn Express Hotel, this room did not measure up to the hotel we stayed in Winchester VA the night before. Very disappointed. It was such a drastic difference between the two, you'd think there would be standards that every Holiday Inn Express would adhere to. We will NEVER stay in a Holiday Inn Express again.
December 5, 2013
Rated 4.0 out of 5.0 by Musclepump Modern Hotel and Comfortable
The only complaint I have for this property is the elevator. Only one of them worked. The rest of the property was nice and clean. I would stay here again. I like the modern look of the property especially in my room.
November 29, 2013
Rated 2.0 out of 5.0 by Bonmau No Loyalty to repeat customers
When checking in the girl at the front desk told us to take our stuff to our room and come back down and get our snacks and water. There were 3 of us, so we assumed that she was referring to all three of us. At every other Holiday Inn Express that we stay at, they always give us, 3 snacks and 3 waters. My husband went down and took 2 waters and 3 snacks, The girl asked him what he had so he showed her, she said ok. My husband thought she was asking him so she could inventory it, but that wasn't the case. When checking out we received our bill, it was suppose to be for a certain amount but it was over 10.00 more, so I checked the bill items. She had charged us for 4 of the snacks, whoa, what? I asked her about it, she said she told my husband that she was going to charge our room and he said OK. HA, I know my husband and there is no way he agreed to that. So I explained what happens at every other Holiday Inn Express that we stayed at, and she didn't care. She just shrugged her shoulders, and said hum. I asked her for the Managers business card and she gave it to me. I called the manager later on that morning and she laugh and said, there is only one per room not several. I again told her we've never come across this before, we always get one treat and one water each, she said not here, AND that some hotels don't give anything. I told her our internet didn't work all night and in the morning, she said she would have to look into that and get back to me, she never did. I also told the girl at the front desk our internet was not working and she said I can't help you, here is an 800 number, call them and they can help you. So we did and after 10 minutes on hold, our internet worked for 1 minute and that was it. I guess the bottom line is, even if they do charge for snacks, which we were not aware of, they could have compensated the extra snacks for the internet not working and kept a loyal customer happy. This was our last stay at the Holiday Inn Express, the service from this Hotel was so disgusting that we have decided to move on to another name brand hotel that does treat their loyal customers with respect.
November 23, 2013
Rated 4.0 out of 5.0 by Newtokia Above average for a night in transit.
Our motel experience was perfectly satisfactory for a night in transit. Our only poor experience was with local fast-food emporiums and lousy attitude on the part of evening staff.
November 13, 2013
Rated 4.0 out of 5.0 by Shellybelly687 25 Alive
the property was nice, it will be much nicer once some of the remodeling is complete. The rooms are really nice however, in the rooms you can see where repairs have been done. it did not look professional at all. Maybe inspections by the staff after repairs have been done my help in this matter. this was seen on the ceilings and on the walls
November 12, 2013
Rated 2.0 out of 5.0 by badtrip disappointed
Front desk seemed to have better things to do than check me in. Nothing was explained. Room was hot. Ceiling fan didn't work. Uncomfortable bed. Office to high for quality of stay.
November 11, 2013
Rated 2.0 out of 5.0 by BillC9 Have doubts
We normally stay in Holiday Inn Express when possible but at our last stay we discovered trash in both containers upon our arrival.
It gave us doubts as to the overall cleanliness.
November 7, 2013
Rated 5.0 out of 5.0 by Rooster50 Surprisingly nice
My wife and I spent a Friday evening at this hotel before attending a USC football game the next day. We were very pleased with every aspect of our stay. We had a King Suite. The room was spacious and well appointed. The bed was very comfortable. Minimal noise. The public areas were nicely maintained and decorated. Parking was aplenty and convenient. Prior reviews seemed to take issue with the breakfast offered; both quality and selection. We were pleasantly surprised with the breakfast. Convenient to USC campus, Fort Jackson, restaurants and downtown Columbia. We'd recommend this facility. We're back for another USC game in a couple of weeks and hope to stay here again.
November 5, 2013