Rated 4.0 out of 5 by 90
Rated 3.0 out of 5.0 by Sherman2 Really nice hotel!
This hotel was very nice, it seemed like it was brand new. We were there for our daughters graduation from Fort Jackson. It was close to the airport and close to Fort Jackson. Tons of food choices, gas and stores on the same road. Room was quality and staff was very nice. The only thing I have to say is we are from California and not used to the humidity. The air worked great and the room had a ceiling fan but when taking a shower it made the room more humid, the window did not open and there was no way except to open the door to let it cool off in the room.
July 31, 2014
Rated 1.0 out of 5.0 by MillerVacation Poor customer service from desk staff
We checked in to this hotel on our way back from Orlando, FL. Upon check in they stated they were over booked after we paid for the rooms, then she "fixed" it. 2 rooms, one with IHG points and 1 with CC. They took our points and charged our CC for both rooms. Then spent more time blaming the "other" girl for the mistake. We still do not have our money back. The hotel and room was okay, just can't get past the billing issues and nobody wanting to take ownership and fixing it.
July 30, 2014
Rated 1.0 out of 5.0 by zane70 poor staff and appliances
TV and coffee pot did not work. Called staff who could care less.Carpeting torn.
July 19, 2014
Rated 4.0 out of 5.0 by ex-sandlapper available, clean and comfortable
I expected to be able to find a room in one of my usual hotels (downtown rather than the area where the HIE-Fort Jackson is located), but they were all booked due to various activities and conferences. Since I had previously had good experience at the Holiday Inn Express in Mt. Pleasant, SC, I decided to try the HIE-Fort Jackson. It was as expected, easy check-in, clean and comfortable room. The area has many other hotels, restaurants, and stores, so not the best views (basically parking lots in all directions), but what I needed was a place to sleep, so that wasn't an issue.
July 17, 2014
Rated 5.0 out of 5.0 by Rickgall1 my stay
The hotel was great 99% of the staff was great
Check-in was less than great --- this why the review is lower
July 16, 2014
Rated 4.0 out of 5.0 by Lynn1959 Good Night Sleep
The room was bigger than I expected and very clean. Breakfast was fully staffed and easy access to other restaurants near by. Hotel staff were all very friendly.
July 12, 2014
Rated 4.0 out of 5.0 by Ruby20 Nice hotel
This was a good hotel, it was clean and mostly comfortable and the staff was friendly and as helpful as they could be. The breakfast was good and convenient. They do need better mattresses (mine had no support at all, have me a back ache). Also too few washing machines and dryers.
July 5, 2014
Rated 4.0 out of 5.0 by noelle39 awesome staff, comfortable room
I enjoyed my stay. Thanks to Patrice for providing great service upon my check-in. All other staff was awesome as well.
June 26, 2014
Rated 4.0 out of 5.0 by Major C Good value and location
Great location to Fort Jackson
- Not the best HIE staff I've dealt with
- TV did not fully work
- Not stopper in the bathtub
June 25, 2014
Rated 5.0 out of 5.0 by Shawn76 Great experience
The Jacuzzi suite was nice and clean. The bed was very comfortable and breakfast was very good. The staff was wonderful and helpful. I had a great experience and I would stay there again.
June 23, 2014
Rated 5.0 out of 5.0 by Slow61 The comfort and the size of the room was fantastic.
The facility was the best that we ever stayed in; the bed was very comfortable and the room was clean and neat. Also the staff was professional and helpful. When we visit your city again, we will book your hotel. Continue to provide excellent service for your guests.
June 19, 2014
Rated 5.0 out of 5.0 by Howell514 Overall Great Stay!
Stayed in the Suite with my husband and 3 small children. Staff was extremely friendly and helpful, room was perfect, breakfast was great, kids enjoyed the pool. Overall perfect for our 2 nights during a Family Day
June 15, 2014
Rated 5.0 out of 5.0 by Kindo Awesome Hotel
I haven't stayed in a Holiday Inn since the 90s. This Holiday Inn to me set the standard for all Holiday Inns I will be planning to stay in the future. The customers service was excellent. The amenities in the rooms were a pleasant surprise. A ceiling fan and central air! The water pressure in the bathroom excellent. A choice of Hot or Cold breakfast with fresh fruits! If you are in the Columbia area this should be the hotel you stay in!
June 14, 2014
Rated 5.0 out of 5.0 by Mandystoy Very clean Hotel
If I should visit Columbia again for a weekend get away, this is where I would stay. The hotel was one of the cleanest I have visited in a while. Convenient location and the price was not bad at all.
June 11, 2014
Rated 5.0 out of 5.0 by Guidon Amazing Stay!! But....
The stay was amazing no complaints here. The bed was so comfortable and the pillows were amazing. They had both firm and soft style pillows so I got what I needed and slept great every night. The breakfast was amazing no joke. My expectations were pretty low but I enjoyed it every morning. All in all everything was great except one little thing. They have this IHG Rewards Club thing where you get points every time you stay for how long you stay. Well, I was not introduced to this "Club" in my checkin which was unfortunate. Reason being is because I was there for about 45-48 days or so for school on Fort Jackson and I could have acquired points for all those days that I could use later towards other nights. In the end, I lost thousands of points I could have used for future stays.
June 9, 2014
Rated 5.0 out of 5.0 by Bonny08731 Comfortable bed great location and great service
I stayed here because my grandson was at Fort Jackson and I came for his graduation from basic training. Not knowing the area at all I picked this hotel because it was close to the base. Well, I made a great choice because my overall experience staying here was above and beyond. Great service and exceptional personnel. Do stay here if your'e in the area.
June 9, 2014
Rated 5.0 out of 5.0 by Dom0418 Very Helpful And Friendly Staff!
I Enjoyed My Stay Very Much. The Hotel Was On Point But Could Definitely Use More Washers And Dryers For The Amount Of People That Stay There.
May 20, 2014
Rated 1.0 out of 5.0 by kboogie The worst hotel ever
Let's just say i paid for a jacuzzi suite, that jacuzzi didn'thave knobs so Iit didn't work, told staff they said they could t do anything for me. Tried to offer my a bottle of champagne. Wouldn't reschedule my stay , told me to just deal with it an call back on Mon an they may can help me, so bad to I had to leave right after getting in to the room . I had to call corporate office to complain about my treatment, I will never recommend the hotel to noone, this was an easy problem to correct an they dropped the ball. Really messed up a weekd getaway, they even tried to offer me the pool after everyone left, poor poor service. Very bad customer service. Never felt that helpless before . A waste of time an money an effort. Holiday Inn alright more like Holiday End!!!!!
April 2, 2014
Rated 5.0 out of 5.0 by TJ7780 Great Stay!
The facility was great. The staff was excellent , friendly and extremely helpful! it was a wonderful stay.
April 2, 2014
Rated 4.0 out of 5.0 by TaraJ77 Great staff, affordable, loved it
We are a family of 5, and we were happy to find a Holiday Inn Express in the Columbia area able to accommodate all of us in one room with an indoor pool and complimentary breakfast. We checked in in the middle of the night and were happy to be greeted by Lincoln. He was very professional and nice. He checked us in right away and helped us with a room upgrade that would better suit our needs. He was great! The room was awesome; plenty of space for all of us. The pool was open until 10pm, so the kids were very excited. We all slept comfortably, and were treated to a nice hot breakfast. This is a great option if you are in the area. We would definitely stay here again.
March 20, 2014
Rated 1.0 out of 5.0 by Buckeyeboz Bad room
After a 10 hour drive I checked into this room only to find the beds were already slept in and not made. So I had to go back to the front desk get another room, The other room had torn couch and coffee table, and smelled. The next morning I asked to see the manager and was told they were not in. (this was 8 am) I asked to have him or her to call me and never received a call.
March 16, 2014
Rated 5.0 out of 5.0 by dgi0 Comfortable bed/great service
Great for a good nights rest. Good place for business or leisure travelers. Great service - most accommodating staff in all respects.
March 7, 2014
Rated 4.0 out of 5.0 by Mom from NJ Overall this was a very nice hotel
The room was clean and spacious, the breakfast was good, the staff was friendly and helpful. I would stay here again.
February 26, 2014
Rated 2.0 out of 5.0 by Supawoman79 No Help
I stayed at this location on Dec. 7th, 2013. when i checked in i paid cash..... Well the next day i saw that they charged my card. When i talked to the young lady at the front desk she said that it would be put back on my card. By the end of Dec. it still wasn't put back on my card. When i called about it the young lady i talked to told me that because it was charged to a prepaid card that it couldn't be put back on there. When i asked can i drive to the location and get my money i was told no. So, now it's the middle of Feb and i still haven't received my money.
February 21, 2014
Rated 4.0 out of 5.0 by djmikeymike001 Comfortable beds, clean facilites
We stayed her with 3 children for 3 days. For our son's graduation at Fort Jackson. It took us about 5 minutes to get to Gate 4 for the graduation. The room was nice, there is a heated pool but it is in a very cold room. Bring snacks because there are no vending machines and the Suite Shop is ridiculously expensive! The breakfast was good and the staff replenished the food often with hot, fresh food.
All around a decent stay.
February 13, 2014
Rated 5.0 out of 5.0 by Mz. QJ2012 Great location
The hotel is close to interstate, within walking distance to 2 eateries, very close to Ft.Jackson, and about 10 minutes from Sandyhill area which has awesome restaurants and a lot of places to shop.
February 5, 2014
Rated 5.0 out of 5.0 by Jet28 Excellent Stay
The staff was nice and polite. The room was clean and neat and the stay was comfortable and a great rate for the money. Would stay again.
January 16, 2014
Rated 5.0 out of 5.0 by Traveling Woman Great Place!
This is one of the nicest places I've stayed in a long time.
I highly recommend it!
January 5, 2014
Rated 3.0 out of 5.0 by KWAS Average
Average quality and standard of the room for higher price than in other location with better room standards.
January 1, 2014
Rated 1.0 out of 5.0 by southernbound2712 70's Broken Down Vibe
The outside of this hotel looks fine, but when we entered our room we were immediately taken back by the outdated decor. The wall paper was pealing, the padded vinyl headboard was ripped, the TV remote was missing the battery cover and taped in-place, the drapes had dirty water stains on the bottom. The room had a sunk in sitting area separated by wrought iron railing (hence the 70's vibe). The night stand had a phone number scratched on it and our room was missing the microwave. For a Holiday Inn Express Hotel, this room did not measure up to the hotel we stayed in Winchester VA the night before. Very disappointed. It was such a drastic difference between the two, you'd think there would be standards that every Holiday Inn Express would adhere to. We will NEVER stay in a Holiday Inn Express again.
December 5, 2013