Rated 4.8 out of 5 by 105
Rated 5.0 out of 5.0 by Gimpie Overnight stay
As I said in the questionnaire, the person who made the biggest impact on my husband and I was the 'Scottish' named gentleman on reception, he was first class.
June 1, 2014
Rated 5.0 out of 5.0 by BusyMama Home away from home
Husband says this is the only hotel chain we will stay at from here on out. Centrally located to everything and walking distance to a lot of activities. Very friendly front desk staff who went above and beyond on every detail, even calling local attractions for us for more information. Check in at 3 but our room was ready at noon. We were in a 2 bedroom king suite and it felt like a small apartment with just about everything we needed. Would have been nice to have a dish drain when we hand washed dishes and housekeeping never left us a dish rag so we used our extra washcloths. They did clean the room daily and made it look spotless replenishing our towels but they never restocked any of the complimentary items such as coffee, popcorn, or lotions, Our room was at the end of the building and we were right next to the main highway so traffic noise was significant but obviously not every room in the hotel will be facing that same direction. We didn't hear anything from our neighbors above, below or beside us which was perfect because we have 2 toddlers which means if we couldn't hear them, they couldn't hear us. That right there is a definite selling point for our next stay. Breakfast and supper were very good and had a nice variety. However the food ran out at supper so some nights it ended earlier then 7:30. The heated pool had a broken heater so it was freezing cold which was a big disappointment seeing as that was a major selling point on reserving this hotel. We were planning on tiring the kids out nightly by letting them swim but the water was so cold it would have been cruel to take them in the pool! We did choose to do laundry but over half the washers and dryers were broke so you really had to play a waiting game for machines. Overall even with the few setbacks it is well worth the money and with all the extras they provide, it really does feel like you're staying at home and not a hotel! Drawback outside of the stay itself is we did not know about their rewards program nor was it ever mentioned to us by any staff or reservation member. That being said we now cannot claim our stay and receive credit because we signed up after our visit. That's a lot of points and perks we lost considering we were there for just under a week. Not a fan of this policy, especially because it was not offered prior to checking in. I think you should be able to claim a visit within a set amount of time after check-out.
April 28, 2014
Rated 5.0 out of 5.0 by Colin j All great
We cannot say more than the full marks for all aspects. Thank you and we hope to return to staybridge in the near future.
April 6, 2014
Rated 4.0 out of 5.0 by scojac0857 Hot Water
Very nice facility, great cookout, nice staff & social atmosphere.
Only negative was the water temperature is far too cool. Unable to get it to a "hot" state even when turned full on to hot. Water temp stayed warm.
Also I had to remove debris or a water saver item in the shower head in order to get adequate flow so I did not have to hug the front shower wall to bathe.
March 9, 2014
Rated 5.0 out of 5.0 by Melody54 Wonderful weekend!
Our first time staying at Staybridge Suites, and have to say, it was very very nice! Very clean, comfortable, friendly, & very helpful! Will definitely stay again!
February 12, 2014
Rated 5.0 out of 5.0 by high tide accomodations
enjoyed my stay. staff was diligent. good location. will return
January 25, 2014
Rated 5.0 out of 5.0 Lovely Place to Stay
I really enjoyed staying here and the breakfast is wonderful. The only negative thing was the curtains. They are fixed to where they don't close and the light comes through the sheers plus I feel uncomfortable undressing with the drapes open. Front desk was very nice and we had a great stay.
January 10, 2014
Rated 5.0 out of 5.0 by Lamont Great Service
Rick has been so helpful since I have been staying. The lady that works in the morning that prepares the breakfast is a sweet lady. The lady that works at night to prepare for the night dinner is always so helpful.
January 4, 2014
Rated 4.0 out of 5.0 by HKR64 Overall Nice Place to Stay
The staff was friendly and outgoing. The room was clean and comfortable. It was considerably more expensive than other local hotels but we chose to stay there because we have 2 small dogs and they bill themselves as " Pet Friendly ". Disappointed in the "pet friendly " , as there is really no good place to walk or exercise your pet. The Free breakfast in the morning was acceptable , nothing fancy but the coffee was good. Kind of disappointed for the amount of money we spent
December 31, 2013
Rated 5.0 out of 5.0 by Armydiva007 Awesome
Whenever I need a hotel for business or pleasure, the Staybridge is always my choice for a hotel. The staff is always pleasant and willing to ensure that you have a positive experience during your stay. The hotel is within close proximity for dining and leisure activites.
December 29, 2013
Rated 5.0 out of 5.0 by B4family Home away from home for the holidays
We stayed here for 4 days during the long Thanksgiving weekend.
We were comfortable and felt like we were at home. Plenty of room, accommodating staff and good food. The hot breakfast was wonderful and the cherry on top was the weekday cocktail hour with complimentary beer/wine and food.
Even offered off-site fitness facility guest passes which we did use.
Will definitely go back when we are in town again!
December 6, 2013
Rated 5.0 out of 5.0 by Carolyn36 Great service
Everything with my stay was perfect. I will see you again.
November 25, 2013
Rated 5.0 out of 5.0 by Steve216 excellent staff in every aspect
I was staying there for over 3 months. From the start of staying there I was always greeted with smiles and a warm home like atmosphere. The staff were always happy to see you and even learn the guests names. I was fortunate to have family come for a visit a few times and again the staff greeted them with open arms. The meals were always good and always plenty to eat.
I have already recommeded the StayBridge to fellow coworkers and others.
Thanks for making my stay as close to home as you could.
November 18, 2013
Rated 5.0 out of 5.0 by sbrady626 clean & quiet
My husband and I needed a getaway. And you provided it. The room was very comfortable and super clean. We enjoyed our stay very much. The staff was very friendly and the breakfast was a bonus. Thank you for a lovely stay.
November 16, 2013
Rated 4.0 out of 5.0 by JackyO Overall a good stay
Overall had a nice stay at this hotel. It's new and the rooms have up-to-date furnishings; it's a clean facility. Stayed for three nights and we didn't get our room cleaned after the second night. Reported it to the front desk when we returned to the hotel at the end of a long day and someone brought up some clean towels. When I reported my dissatisfaction at checkout, someone followed me out the door to claim that housekeeping tried three times throughout the afternoon, but they said a DND sign was on the door. This was absolutely not true, because I removed it when I departed the room in the morning, and the magnet was still on my refrigerator when I returned at 8 that night. The breakfast is nice, except when large parties staying at the hotel comandeer the entire dining area and linger for a very long time, preventing other guests from enjoying their breakfast. Not much you can do about that I guess.
November 15, 2013
Rated 5.0 out of 5.0 by CincyKid Great time!
In town for a wedding, so I had never stayed here previously. Found the hotel to be very clean and customer friendly. The morning breakfast was good, with many selections. I understand there is an evening snack during the week but I was not staying at that time. Enjoyed my stay and would stay there again if in the area!
November 13, 2013
Rated 5.0 out of 5.0 by Lisamay Clean rooms and friendly staff
Great experience in beautiful downtown Columbia. Very convenient to everything.Friendly staff and a very nice hotel.
November 13, 2013
Rated 1.0 out of 5.0 by BlueCanyon 4 issues,,,regarding customer experience at your Columbia, SC property
1. I made reservations months in advance and when I checked in with the manager and requested a quiet room he said the only available rooms were on the traffic/road side (Huger in Columbia SC).
Incredibly noisy side of the motel and it impacted my sleep.
2. the morning buffet breakfast was spartan with items, coffee was in short supply, and staff was dismissive. They seemed like they were not trained to keep coffee available, and focus on customer service. Very disappointing experience since breakfast is so easy and trivial to do, plus the toaster was not working but out on table.
3. I was disappointed that breakfast hours opened late at 7a on weekdays, and 7:30a on Saturday and Sunday. Give me a break,,, who are those hours convenient for? Staff or customers,,,
4. I requested a Sunday morning wake-up call at 6:30a and I never received it.
October 31, 2013
Rated 5.0 out of 5.0 by flacrabb Great hotel for mixing business and running
I stayed at this hotel on a business trip specifically for its location: just a short walk to the Riverfront Park with its great running trail. It was a great choice. The hotel is in great condition. The free breakfast is very good, and the complementary food and beverages at night were an unexpected bonus. The staff was very friendly and attentive. Their dining area could use a little more seating, as it filled up in the morning, but overall I thought the hotel exceeded my expectations in every way, and was $20-40 less per night than some other similar properties.
The running trail just topped it all off. You can walk or jog about two blocks to the entrance to the Riverfront Park (or whatever it is called). Turning right across the bridge gives you a scenic run up the river to a dam. I'm not sure where left takes you, but it appears to go on quite a ways. Either way, you'll have water on both sides of the trail and some woods. It is a paved trail with no auto access. It gets very busy at 5pm, and is popular with bikers, walkers and runners. The trail is very flat and easy for any skill level. I found the setting to be perfect for a 4 mile easy run at the end of the work day. It would also have been great for a tempo run, cut-downs or intervals. There were white lines marking each mile, but I did not have a reference point for where they started. My Garmin GPS worked perfectly along the entire trail.
October 22, 2013
Rated 5.0 out of 5.0 by Tiger1978 Drew REALLY!
I have enjoyed all my many stays here since they opened 3 years ago. The management team is the BEST of any IHG Property I have spent time in. I travel extensively (IHG Platnium VIP 3) in the Southeast and enjoy this property the best BUT Drew, can't you keep a light beer for The Social evening receptions? You do a great job with Serria Nevada or Fat Tire but what about us low carb people? Just keep a light beer with the other micro brews or National labels-please!
The good thing here is that this is all I have to comment/compalin about. Everything else with Drew, Shelley, Kiki, Barbara and Rick at the front desk is just about perfect! Stay here and enjoy a GREAT STAFF and property!
October 16, 2013
Rated 5.0 out of 5.0 by sralbitre State Fair Overnighter
We really enjoy staying at the Columbia, SC Staybridge. As always the room are very nice and the beds are extremely comfortable. Also the meals were of good quality. The only thing I feel that needs to be done at this location is the cleaning of the floors in the eating area, as they are always very sticky. I would suggest that whatever products that are being used, should be changed or used with very hot water. I stayed at this location for a week in Sept 2013 and also in Oct for the overnighter. (floors were the same on both stays)
October 16, 2013
Rated 5.0 out of 5.0 by barbp Great in every way!
This is our second stay at the property. Its proximity to USC is ideal. The hotel is spotless, rooms are big and comfortable! And....I love that the laundry services are free (since my son asks me to do his laundry when we are visiting him.) Highly recommend the property!!
October 10, 2013
Rated 5.0 out of 5.0 by jtsat Great Suites
The suite was roomy, the bed comfortable, microwave and refrigerator were useful, breakfasts were great. It was a great place to stay and very convenient to bars and restaurants.
October 9, 2013
Rated 5.0 out of 5.0 by Lissyloo Beautiful property
This is a great option for staying in Columbia that is convenient to USC and the Vista. Rooms are nicely appointed, the lobby area is beautiful and the complimentary breakfast is wonderful and generous!
October 9, 2013
Rated 5.0 out of 5.0 by Tamara30 Home away from home
I had the pleasure of enjoying the Staybridge Suite due to an unfortunate fire to my apartment. The hotel was gorgeous and the staff always friendly and courteous. Never had any issues with any thing. My room was always clean and breakfast and dinner was always hot and delightful. Everyone I met while staying there was also nice and willing to help. I would truly recommend this hotel. Even though nothing will ever be like my own personal home, the Staybridge Suite sure is the next best thing. I really appreciate everyone there.
October 7, 2013
Rated 5.0 out of 5.0 by LuckyChucky Comfortable, clean and friendly.
Great hotel with good service. Very nice breakfast.
October 3, 2013
Rated 5.0 out of 5.0 by Boozer44 Wonderful stay
Everything was great! Rooms were clean. Staff was friendly. Breakfast was wonderful. Highly recommend this property.
October 3, 2013
Rated 5.0 out of 5.0 by Slugger12 Room and Hotel had everything that was needed for a weekend stay!
The rooms, lobby and everything about the hotel was clean and ran very smoothly. We had friends and family staying there also and everyone was very happy with the experience. The beds were comfortable and the kitchen had all the necessary utensils needed to eat some meals in the room.
October 2, 2013
Rated 5.0 out of 5.0 by college18 Large, comfortable room, excellent staff
The hotel staff were all very pleasant and helpful. The room was large, clean, quiet. Kitchen spacious compared to other hotel suites where we have stayed. Nice, although small, fitness area. Free use of laundry was a pleasant surprise. We were only there for one of the weekday evening receptions- which served a full meal. Many choices at breakfast. Free and ample parking. We would certainly choose to stay here again when in the area.
September 25, 2013
Rated 3.0 out of 5.0 by Gram8 Accomodations great... check-in service very poor
There was a problem with my reservation, Staybridge did not have the room I reserved when I arrived. I understand business and things happen beyond our control. It is how a problem is handled that makes the experience either a good one or a bad one. The person at the front desk attitude was offensive. He continued that behavior even in the morning when I checked out. He wouldn't even look at me or thank me for choosing your hotel. I recommend some training on how to handle guests when your hotel cannot deliver what was promised. The Manager, can't remember his name, was extremely professional. I remember Rick because I spoke to him 3 times before I arrived. Once to confirm in person my reservation about 4 days before my trip, the second time was the day before my arrival to see if I could get early check-in, the third time I was put on hold and did not have phone service to call back. Front Desk person's attitude after giving me the news that I didn't have a room was inexcusable. There is a lot of competition in the hospitality industry. It would be to your benefit if ALL your staff had the experience to handle a situation where they are delivering bad news to a guest.
September 24, 2013