Rated 4.6 out of 5 by 233
Rated 5.0 out of 5.0 by Lucyber Wonderfull service
Stayed 4 days for wedding we were attending in Columbia. The staff were all wonderful, the girls at the front desk were very friendly and helpful. we meet some of the housekeeping staff and they were all very friendly and helpful, especially Yesenia.
the food was good, and the pool was very enjoyable. The rooms were very clean. I will definitely stay there again.
October 8, 2015
Rated 5.0 out of 5.0 by DURR Great Staff
Plenty of room Refrigerator, great heat and cooling, quiet, no road noise, food was good, clean rooms and bathroom, plenty of towles. Great value.
October 5, 2015
Rated 4.0 out of 5.0 by noranov1 Billing issue
Excellent breakfast, staff was friendly while I stayed there, and the room was clean. The beds were very uncomfortable, but had no other issues!
The problem I had was I was charged an extra night on a room and when I called to get refunded, I was blamed and told it was my fault. I had to forward them my confirmation emails to even get this accomplished. The staff member argued with me and stated the miscommunication was on my behalf, even though I had checked out of the room and gave them the room keys and did not check back in. I did not even have a reservation for a second night in this room! She later called stating that I would get the refund and that the mistake was on their part, but did not apologize for blaming me. Definitely unsatisfied with her customer service, but it was otherwise a good stay.
October 5, 2015