Rated 4.6 out of 5 by 232
Rated 5.0 out of 5.0 by DURR Great Staff
Plenty of room Refrigerator, great heat and cooling, quiet, no road noise, food was good, clean rooms and bathroom, plenty of towles. Great value.
October 5, 2015
Rated 4.0 out of 5.0 by noranov1 Billing issue
Excellent breakfast, staff was friendly while I stayed there, and the room was clean. The beds were very uncomfortable, but had no other issues!
The problem I had was I was charged an extra night on a room and when I called to get refunded, I was blamed and told it was my fault. I had to forward them my confirmation emails to even get this accomplished. The staff member argued with me and stated the miscommunication was on my behalf, even though I had checked out of the room and gave them the room keys and did not check back in. I did not even have a reservation for a second night in this room! She later called stating that I would get the refund and that the mistake was on their part, but did not apologize for blaming me. Definitely unsatisfied with her customer service, but it was otherwise a good stay.
October 5, 2015
Rated 5.0 out of 5.0 by auto3474 Great Service with comfortable bed and great location
I traveled to Spring Hill for business and decided to stay at the Columbia Holiday Inn Express due to the great reviews and the location from the GM Spring Hill Assembly Plant. Upon checking in the hotel I notice how clean and inviting the lobby seemed. I was greeting by the front desk with and welcoming smile. After checking in and settling into my room I had a great conversation with the front desk attendant place to eat. Overall the room was comfortable and I got a good nights sleep. I would recommend anyone in the area passing through to stay at this hotel.
September 23, 2015