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Rated 3.8 out of 5 by 36 reviewers.
Rated 5.0 out of 5.0 Great Place to Stop: Great Staff I was driving through from California to Florida and needed a place to stay late night. Jay at the front desk was extremely cordial and accommodating. I chose Holiday Inn Express at my next stop in Florida based entirely on the customer service I received in Columbus. Nice work. July 4, 2014
Rated 3.0 out of 5.0 by Charges I paid in advance for the stay. I did not get a receipt from the hotel. I did ask for one but the lady at the desk said since I paid in advance it was not needed. After I got back home I had a charge of $23.50 from the hotel on my credit card. Still do not know what this charge was for. July 3, 2014
Rated 3.0 out of 5.0 by Waterpark Adventure The hotel needs to be refreshed as the bedding was horrible. The elevators did not work on arrival or departure, luckily room was on second floor and we didn't have much luggage. Breakfast was okay could have had bacon on the menu. Location is fine as it's off a major freeway and within 25 minute drive of waterpark. Did not recognize member status at check in. Would stay again but hotel needs some attention. June 25, 2014
Rated 5.0 out of 5.0 by Very clean It was a very nice place to stay and staff was very eager to help in anyway. June 23, 2014
Rated 5.0 out of 5.0 by Great Staff When we checked in, the desk clerk said there was no mention of our request for a ground floor room on our reservation. She immediately found us one. She had a great sense of humor while remaining professional. I wish I had noted her name but she has great potential in the Holiday Inn organization. June 16, 2014
Rated 5.0 out of 5.0 by Best Place and Wonderful Staff I was treated like a queen at the Holiday Inn Express in Columbus. They worked with me on rates, which was greatly appreciated. ( I needed to be in the area for several days due to a funeral.) The staff was exceptional!! They aim to please their guest and succeed in doing so. Breakfasts were good and my room was comfortable and prepared with care daily. I have recommended this location to others and will continue to do so. I will definitely stay here next time in the area. May 22, 2014
Rated 4.0 out of 5.0 by Quite area and very clean Needs some updates but over all it was a good stay. May 15, 2014
Rated 3.0 out of 5.0 by Nicest place in the area We selected this hotel as it was the nicest one in the area. Cleanliness, comfort, security and a free breakfast were important factors for us. The hotel is well lit and in a good location. The breakfast was good and the staff was helpful. Out biggest complaints were that the carpets in the room were very dirty (stained my socks when walking on them) and the fridge was not working well. We had placed items in the mini-fridge and freezer and they were barely cool in the morning. I was very disappointed since we were traveling through and really needed to keep these items cold. I had to throw food away because of it. All things considered, it was probably still the best overall choice of places to stay. April 24, 2014
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