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Rated 4.4 out of 5 by 139 reviewers.
Rated 5.0 out of 5.0 by helpful front desk staff Staff was very friendly. Informed us of area activities, traffic issues and even recommended dining. July 24, 2014
Rated 5.0 out of 5.0 by Just a one-night stop The hotel is close enough to the High Street restaurants and shops that we were able to walk in about 20 minutes. The breakfast was outstanding, one of the best we've had. Be careful pulling into the hotel lot because the driveway is shared with a fast-food restaurant and we had a narrow escape from collisions twice. July 21, 2014
Rated 5.0 out of 5.0 by Great Stay. Would definitely return. Found this hotel to be amazing, from the courteous and helpful front desk to the housekeeping crew. Everyone was more than accomodating and polite! The room was clean, the facilities all that were advertised, and the breakfast tasty and filling. A great hotel for anyone who needs to stay in the area. July 19, 2014
Rated 5.0 out of 5.0 by great breakfast I was impress, there where healthy choices. Most places have just pastry and coffeee July 18, 2014
Rated 5.0 out of 5.0 by BBQ dinner on Sat. was a nice gesture Access to the Expo Center is the primary reason for staying at this inn. All was well. July 16, 2014
Rated 5.0 out of 5.0 by great people every employee was very attentive and very friendly, really made you feel welcome July 16, 2014
Rated 4.0 out of 5.0 Very Clean Hotel Very clean, very nice, very welcoming. My only problem was a family with lots o' kids above my room. Poor parenting, not a hotel problem. I'll stay there again, but will ask for a top floor room to avoid noisy bed jumpers. July 15, 2014
Rated 2.0 out of 5.0 by Poor Front Desk Service The check in was a nightmare. The front desk person was not responsive to problems in the room. I was not even acknowledged as a Gold member and was treated like someone that she did not think should stay at the hotel. I have to re-assess my stay preferences in the future. July 11, 2014
Rated 5.0 out of 5.0 by Geat Breakfast Son goes to Ohio State and this is a perfect place to stay. Not on campus but close enough for me July 3, 2014
Rated 4.0 out of 5.0 by Great experience in general nice staff, great experience, relaxing moment, nice pool and enjoyable time... June 30, 2014
Rated 5.0 out of 5.0 by nice motel We stopped at the motel on the way back from a wedding. Our son, daughter in law and new baby live nearby. Compared to a very expensive hotel in DC the HIEx held its own. The neighborhood is a little rough, but we had no problems and felt totally safe in the building. We will probably stay here again in the future. I have no qualms about recommending this motel to others. There is also a great Frisch's Big Boy just on the other side of the Interstate. June 26, 2014
Rated 4.0 out of 5.0 by Great quick in an out stay It's a great place near the airport and just for a quick stay June 25, 2014
Rated 1.0 out of 5.0 by terrible This location had the worst customer service I have ever dealt with. From the start they not polite no greeting/welcoming face or words just a "what is you confirmation #?" Once we were in our room they told us we had to pay more got a 2nd person even though our reservation stated the number we had and that is all we brought. Then the next day we had another reservation which we helped a friend get. Once we checked into it they told us we could not have more than 1 room. So they kicked us out of the first room. So we went to front desk to figure it out. They said we had to call "cooperate" by 5pm and it was 4:55pm. So we asked for our $ back since the day before they took all the $ for both rooms for 3 days. And we never stayed in one room and the other was only a night. To top that they charged us $60/room for liability. Then another $124/room for a cancelation fee even though they kicked us out..saying we had 1 hour to get our belongings or they were calling the cops" All over them denying our booked rooms and keeping our $ All together they charged us $628.47 for three nights that we didn't use. Do not go here. Management is terrible due to when we asked for a manager they said she isn't in and will not be until Monday. June 23, 2014
Rated 4.0 out of 5.0 by Very Comfortable Bed I had a great stay at this Holiday Inn Express. It was possibly the most comfortable bed I have every slept in in a hotel. My only complaint was the lack of breakfast options. The scrambled eggs and especially the egg with the cheese in the middle was prohibitively salty. Some cottage cheese would have been a welcome addition. June 22, 2014
Rated 4.0 out of 5.0 by Convenient This facility was what we have come to expect as we travel and use Holiday Inn Express. We had two rooms and the staff were very accommodating in placing us in adjoining units. The rooms were clean and very comfortable. Would not hesitate to recommend this location. Overall a nice experience. June 19, 2014
Rated 5.0 out of 5.0 by Comfortable Bed, Great Service, Great Room Excellent service from staff. Would stay here again! Fridge in room and mini kitchen area was an unexpected surprise. Worked out well as we were in town for 4 days. June 16, 2014
Rated 5.0 out of 5.0 Great place to take family and feel safe when out of state We were going on vacation to MI and this hotel was a good stop for us coming from GA. My kids loved the swimming pool and I loved the comfort the room had to offer. Everything was clean and the service was outstanding. June 15, 2014
Rated 5.0 out of 5.0 by Great People Great Location This is a very Friendly Holiday Inn Express! The people are so friendly and it in a great location at a very fair price! I was upgraded to a room big enough to play football in and it was great. June 14, 2014
Rated 5.0 out of 5.0 by OSU Visit This was a great overall experience. We had quite a busy couple days and the stay here made things much nicer. Great staff and am definitely staying here any time I come back to Columbus. Which will be frequent with my daughter going to OSU starting in the Fall. June 7, 2014
Rated 4.0 out of 5.0 by Nice Stay in outer edge of downtown Easy quick check in / check out. Attended a business training seminar downtown for the week, but stayed outside of town. Easy access to freeway. June 4, 2014
Rated 5.0 out of 5.0 by GREAT PLACE TO STAY staff friendly,courteous,knowledable,. rooms very clean and tidy. good location and easy to find on gps. great breakfast hot bar and very quiet and comfortable nights sleep. would stay again when in area. May 31, 2014
Rated 1.0 out of 5.0 by A pretty miserable experience here My wife and I went to this hotel for a nice weekend getaway. We not only chose the hotel, but even partially the city, due to certain amenities at the hotel. A large part of this being the availability of a room with a jacuzzi. We were very disappointed though. First off, the hotel really isn't in the greatest neighborhood. It's not a terrible neighborhood, but not one I was comfortable in either. After arriving and checking in, there were a lot of problems though. Once we got to our room, it was very hot and uncomfortable. We turned on the air conditioner to the highest setting possible and then tried the jacuzzi. Sadly, neither of these things worked. The air conditioner was barely functional and the jacuzzi didn't work at all. After calling the front desk, we were told that someone would come and take a look at the jacuzzi, which they did, and we were told it didn't work. There were no other jacuzzi rooms available, so we were told we'd get a discount for that (which we did), but when I mentioned the air conditioning didn't work properly either and requested some sort of compensation for that, we were told that they would have to check with management, which apparently didn't work out. We ended up having a miserable night's sleep due to the heat of the room. The following day (we were there for two days), we received a phone call that someone would come up and look at the air conditioning and the jacuzzi. Due to this, we ended basically needing to leave the room all day, which was not really the plan. Upon our return, the jacuzzi worked, sort of, and the air conditioning was mostly fixed. It appeared the unit had to be replaced. Upon check out, we found out that there was NO discount given for the (lack of) air conditioning and no one bothered to check back in with us about that or about the "repairs" that were done. This was really a terrible experience. The hotel was clean and the breakfast was decent, but this does not make up for the problems we encountered. The fact that no one seemed very concerned about this, especially the air conditioning when it was almost 90 degrees outside, was very upsetting. We would have appreciated some sort of solutions for the problems, but that didn't happen. I couldn't possibly recommend this hotel less. May 29, 2014
Rated 5.0 out of 5.0 by Amazing group of people! The Entire staff was great and at times went above and beyond there job to assist when asked. The cleaning crew where amazing and the breakfast employees deserve raises!!! May 27, 2014
Rated 4.0 out of 5.0 by My 3 days Excellent staff, friendly and courteous. Some areas need upgraded or renovated which I think is in progress. My tub to shower control needed replaced. The carpet and furniture showed wear and tare Again the people at this facility were outstanding!!! April 21, 2014
Rated 5.0 out of 5.0 by Great value, great service I was impressed with the excellent service at this Holiday Inn Express. The staff was really excellent. Very helpful and attentive. April 13, 2014
Rated 5.0 out of 5.0 by convenient had a nice stay. beds comfortable, nice room. close to highway. easy access to anywhere in city. April 9, 2014
Rated 2.0 out of 5.0 by Below standard Very average property. Unfortunately, it does not live up to the Holiday Inn Express standard that has been consistently established at the other HIE properties that I have stayed at over the past 5 years or so. The room decor and furnishings are dated and simple amenities such as the iron are sub standard. The tub drain was slow and the room had that weird cheap property odor. Not a terrible property, but certainly not what I expect from the brand. It was most certainly overpriced for what you get, as it was priced comprably to hotels in the Polaris and easton areas. No value benefit at all. Not a terrible stay, but not worth teh price and it does not live up to the brand name. April 3, 2014
Rated 5.0 out of 5.0 by Our Stay The room was clean. The bathroom was clean. I was impressed. The staff was very friendly and willing to help with anything. It was a good stay. March 19, 2014
Rated 5.0 out of 5.0 by Top rate hotel experience I was a guest of this hotel for 6 days and found it to be a superior hotel experience. The staff was friendly and professional and my requests were all handled in a cheerful and prompt manner. My room and the entire hotel were spotless. The hostess team who prepared our free breakfast each morning did a great job and the food was tasty and carefully prepared and displayed. The computer and printer in the lobby were a great service, very handy for checking emails or printing boarding passes. When I checked out I left a very important item in the room and when i called the front desk to ask for help, I was very impressed. My item was immediately located and arrangements to ship it back to me were made in a seamless and stress free manner. This hotel will be my new hotel of choice when visiting family and friends in columbus. Well done! March 15, 2014
Rated 4.0 out of 5.0 friendly and helpful staff a large group of us book this hotel a few times a year, each time our experience has been good The staff are very freindly and quick to help. We had one small instance with a debit card being charged before the end of the stay, however the staff did take steps to rectify it. This hotel has seen some updates, and has always been very clean. Warm cookies are served in the afternoon! mmmmm Over all experience is very good :) February 26, 2014
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