Rated 3.9 out of 5 by 88
Rated 5.0 out of 5.0 by sandyshoes7 Definitely Over-delivered!
A family celebration required us to find accommodations in the Dublin, Ohio area. Since it was only for one night, I let price be my guideline and didn't expect much. What a pleasant surprise!
The entryway was clean and open. The lobby was spacious and attractive. And our room was lovely! The soft grey walls and contemporary artwork were similar to much more expensive properties. And the bed! Unbelievably comfortable. We will definitely stay here when we come for future family events.
July 8, 2014
Rated 5.0 out of 5.0 by I do not have one. great restaraunt
I was very pleased to stay at this location as it provided excellent service and amenities. The rooms were great. The meeting rooms were ample and easy to access. The restaurant was very clean and had a great selection of items. The restaurants staff were very attentive and, friendly. The front desk staff were very accommodating in finding me an early check in time and room.
July 7, 2014
Rated 5.0 out of 5.0 by Reddopg1947 Great location and hotel for business and pleasure
Thought the improvements ongoing were going well and were needed. Staff and general outside area are well kept. Dinning, food and service was outstanding. Price reasonable and food tasty.
All and all a great locations and hotel to stay in.
July 1, 2014
Rated 4.0 out of 5.0 by Billy 62 Room
My room had unfinished sprinkler heads sticking out of the wall in places. There was a electric outlet cover laying on the floor outside my door i n hallway, it was not on the outlet.
July 1, 2014
Rated 4.0 out of 5.0 by tomstat Good business hotel
I have primarily used the Crowne as my hotel of choice for business travel because they provide quality rooms in quiet zones (a good night's sleep is not optional for business travel) and typically meet all my basic needs (e.g. in-house dining, a weight room, Internet access, and an outside patio for relaxing when weather permits.) When I travel for business, I am not interested in "seeing the town" or running around looking for a restaurant. By meeting my basic personal needs on their premises, I can concentrate on meeting my employer's needs and give them my best performance for their traveling dollar.
June 29, 2014
Rated 1.0 out of 5.0 WORST HOTEL EVER
The place looks very nice. The rooms are nice but the staff was awful and the experience was awful!! They don't offer discount tickets like they said and the whole 2nd floor is under construction but didn't tell us. The air conditioner leaked and we had a wet floor after they came to fix it!! They do not have sofa sleepers like the internet says!! So your extra is a cot that was uncomfortable. DO NOT STAY HERE! They gave me a $10 discount for our troubles!! AWFUL PLACE
June 27, 2014
Rated 3.0 out of 5.0 by RBTs Buiness traveler
Simple but effective - free breakfast and in room refrigerators included are a good idea.
June 15, 2014
Rated 5.0 out of 5.0 by JJH1 Comfortable bed
Great property, very nice room - generally very comfortable.
Need to have more electrical outlets by the desk and bed for various electronice.
June 9, 2014
Rated 5.0 out of 5.0 by jml58 Great Room
The bed and pillows were very comfortable, my wife and I had a great nights sleep in the king size bed. Even with a big bed in the room, there was still plenty of space to move around and not feel crammed. The bathroom was very clean and had plenty of towels from the start, and house keeping was very helpful in giving us extra towels and coffee the next day. The only problem we had was our toilet seat was loose and wiggled around every time we sat on it. We also received one towel from house keeping the second day we were there that seemed clean but was stained. We did not use that towel but they had given us so many extras that it wasn't a big deal to us.
Overall was a positive experience.
Would recommend this hotel based on staff service alone.
June 8, 2014
Rated 4.0 out of 5.0 by Dublin visitor confusion
I was surprised to have the entire bill billed to my account before I arrived. We did not receive a receipt when we checked out.
At breakfast on Sunday, the waiter asked if we had a coupon. We did not but didn't know there were coupons. Where/how did one receive them?
June 5, 2014
Rated 4.0 out of 5.0 by WesF Decent
We stayed here for two nights for a baseball tournament in Dublin. The property worked for our needs but overall it is not a location that I would recommend.
June 4, 2014
Rated 5.0 out of 5.0 by Mother of the VA groom Exceptional service
We had a block of rooms for a wedding. Everyone was impressed with the property. Special thanks to Zack at the front desk and Ryan who drove the shuttle. The two of you made our experience memorable.
May 31, 2014
Rated 4.0 out of 5.0 by jckobjudah Good place for a team
OUr son's team stayed here and the boys had a great time
May 30, 2014
Rated 5.0 out of 5.0 by Pageant girl mom We enjoyed our stay
The location is great. The hotel was extremely clean, the stuff was very friendly. Room service was excellent and super fast, the food was delicious and very reasonably priced. We really enjoyed our stay. Thank you!
May 21, 2014
Rated 2.0 out of 5.0 by Ashley g. Weekend stay
We did Not have a nice stay. We waited 2 hrs for extra blankets and when you have three kids your trying to put to bed that's not good...we checked in with a large group for a pageant but when it was our turn to check in all the rooms booked for the pageant had been filled so they said we had to pay the regular price because the pageant only reserved x number of rooms...so we had to pay double the price. Then we ask if there was a mini refrige in the room ( because we have kids) they told us "oh sure that'll be an extra 10.00 a day" really after see how upset we were over the room price you couldn't give us a refrigerator or at least one at a discounted price??? Then we ask for a roll in bed at time of reservation on the phone then again at check in and we never received the roll away. Then sat evening we ask for more towels so we could bath towels they never came we had to go get them... This was the worst stay we have ever had. Not to mention there was not enough bell hops to put your luggage on
May 21, 2014
Rated 1.0 out of 5.0 by Dk54321 Construction !!!! Stay away
I travel weekly for work and always stay at crowne plaza / holiday inn hotels. I used my rewards points for this visit and it ended up being the worst experience ever.
The hotel was very outdated and they were in the process of remodeling. I arrived around 3 for check in and once I walked in my room it was so loud. It sounded like people were in my room banging on walls.
I called the front desk they said they could move me but it wouldn't help and they would be done at 5pm. Well 8pm came and it was still awful.
Also the pricing was higher than holiday inns which makes sense because crowne plaza are always nicer. However this hotel was much worse than any holiday inns in Columbus so basically i spent more money and got less quality.
Don't stay here unless you call and say remodeling is totally complete. The website did not indicate any type of work at all so make sure to call or avoid this all together.
May 10, 2014
Rated 5.0 out of 5.0 by katelyn28 excellent guest services staff
Jennifer, the guest services manager, went above and beyond to help us when another hotel fouled up our reservation. She was kind and courteous and did her best to help us enjoy our visit to Columbus. This hotel was more expensive than the Holiday Inn express that double-booked our room, and Jennifer graciously comped our breakfast buffet to help with the additional cost.
April 28, 2014
Rated 2.0 out of 5.0 by SoccerTrackMom It's Just Tired
This hotel is very tired and it needs an update. I understand its getting one now, but for what we paid, it should have already been done. Otherwise, they should have offered a discount. Paint was falling off the ceiling in the bathroom, the rooms were dark and uninviting. The breakfast was quite drab. There were plenty of nicer hotels nearby. I'd give this place 6 months or so to finish its upgrading before considering going here.
April 16, 2014
Rated 2.0 out of 5.0 by not coming back Disappointing
While I did not expect a 5 star hotel, did expect more from what tried to be a business hotel with its conference center. To start, both internet (have dealt with that before) but also phone were out. Had to use my cell phone to call for room service and when the food came was flavorless and lukewarm. Also no glass of ice for my soda and no signs to direct guests to the ice machine. When I had asked about wake up calls without a phone in the room, they indicated they would knock on the door (decided to pass on that). Morning room service was no better than dinner. Ordered the option that was supposed to contain mixed breads and pastries. Cold banana, zucchini bread, flavorless pastry, all of which seemed to come directly from the freezer. When I checked out, expected to be asked how everything was but I guess they had a suspicion and did not ask, I didn't tell them. Rooms and hallways needed a good cleaning and an update
April 9, 2014
Rated 1.0 out of 5.0 by APM13 Embarrassment to the Crowne Plaza name
I can not believe this is a Crowne Plaza. The property is old and outdated. I had a room in the quiet zone. I guess that means you are supposed to be quiet; because the rooms were not quiet. I could still hear every word spoken in the rooms next to me.
The rooms are small. The ceiling had water damage all over it. The bathroom was horrible, even the shampoo smelled bad.
I had 2 coworkers staying there also. 1 of my coworkers got vouchers for free breakfast with his room, but not the rest of us. As bad as the rest of the hotel was, I would not have wanted to try their food anyway.
This is one of the worst hotels I have ever stayed at.
April 7, 2014
Rated 2.0 out of 5.0 by dr88 Disappointed
The room needs to be updated. The carpet had large stains, there was a hole in the bathroom door. The shower was warm, ran for several minutes water never got hot. The restuarant or bar was not open, we planned to eat light meal before evening meeting. I received 15% off resturant but it was never opened during my stay.
March 24, 2014
Rated 5.0 out of 5.0 by Ed15902 Extraordinary Care
Our second visit to this property was outstanding. My wife and I were greeted cordially by the staff and attended to with great courtesy. The guest services manager remembered me from our previous visit and greeted me by name. When my wife went to the lobby for a complimentary cup of coffee the dispenser was in need of refill, so a fresh cup was delivered to our room.
Although we didn't dine in the restaurant on this trip, we did during our previous stay. There are plenty of healthy items from which to choose. Our dinner was sumptuous! Breakfast on this trip was from their lavish buffet.
Our room was clean and comfortable and the shower was strong and relaxing. My wife and I had an entirely pleasant experience, thanks very much to the staff and their attention to detail. Checkout was friendly and expedient.
We recommend this location to anyone visiting the area.
March 17, 2014
Rated 5.0 out of 5.0 by dengle best Crowne Plaza in Columbus
the rooms are always clean. the TV has high definition picture. best breakfast of any holiday inn branded hotel in Columbus. they even have the Golf Channel. new comfortable beds.
March 9, 2014
Rated 4.0 out of 5.0 by Justin Glez Nice area
Hotel needs a little updating bathrooms dont match the rest of the updates.
March 6, 2014
Rated 5.0 out of 5.0 by TerryB22 Great value stay
Despite an unsatisfactory mattress on the bed, our stay at this hotel was very good. The food was enjoyable, the drinks were tasty, the service was exceptionally good.
The location worked very well for us. The work on the hotel upgrade was being handled in a way that was not at all disruptive or disturbing.
We look forward to returning next time we are in this area.
February 6, 2014
Rated 5.0 out of 5.0 by Kimba2525 Comfortable facility. Nice arrangement with conference center.
Found the hotel to be comfortable and an enjoyable evening stay.
February 1, 2014
Rated 4.0 out of 5.0 by Momw Great staff, good location
This was my first stay at this hotel and the location was great for my needs and the staff was excellent! I heard that a renovation is planned and that is a good thing. The rooms need to be updated and the bedding could be upgraded. I will make this my go-to hotel in Columbus once the renovation is complete.
January 24, 2014
Rated 3.0 out of 5.0 by LibbyW It was average!
We stayed on a Fri. & Sat. night just as a get a way to relax. For what I thought was an upscale hotel it lacked that feeling. Elevator was not working properly when we arrived, coffee maker in room worked first night then quit working on Sat. a.m. and the housekeeping dept. said they couldn't find another one for in the room (there were very few rooms in use-could have gotten one from another room???). We requested a room in the quiet zone (it would be nice if the doors in the quiet zone had the type of closures that didn't slam so you have to hope other guests hold their door as it closes) - wasn't very quiet as people came and went. Bed and room temperature was very comfortable. Swimming pool was not warm actually very chilly - the floor in the pool area was very dirty - when you walked across it with damp feet you picked up dust/dirt/hair on the bottom of your feet (someones fake fingernails were on the floor next to the lounge chair I sat in). Disappointed they didn't have a hot tub. The staff we interacted with were friendly and pleasant. We did not eat on site so cannot comment on. Might try it again in future if good enough deal.
January 10, 2014
Rated 4.0 out of 5.0 by Dew55 Great stay
Everything was great with the exception of the swimming pool temperature - which was too cold.
January 8, 2014
Rated 5.0 out of 5.0 by Royboy1 A nice quiet place to stay on Christmas eve.
Friendly staff- Jesse at check in. Room was nice and cozy. plenty of T V channels.
December 29, 2013