Rated 4.1 out of 5 by 92
Rated 4.0 out of 5.0 by Frank61555 Hotel Review
The Hotel Staff was very curtious and the Hotel was clean. The Hotel was very hard to find, there is no entry signs to the Property so if you don't physically see the Hotel your out of luck. The entrance is like going through a maze to enter it, I stayed there for five nights and the entry was still confusing.
August 26, 2014
Rated 5.0 out of 5.0 by tnkholly Ohio Trip
Dave at the front desk was our hero he helped us with the TV and internet hook up
August 25, 2014
Rated 5.0 out of 5.0 Just what I needed
I think my review said it all. I am very pleased with my stay.
August 18, 2014
Rated 5.0 out of 5.0 by Rick K Great room, very comfortable and excellent breakfast
We had a great stay and received super attention from your staff.
August 13, 2014
Rated 5.0 out of 5.0 by Curt B. Great stay in Gahanna
The Holiday Inn near the airport is easy access, friendly staff and excellent location for my business needs. I will be choosing this location on every visit to Gahanna Ohio. I always hope rooms are availible at this location. My stays here are always great, i could not ask for a better staff or room.
Thank you you all so much for my experiances and look forward to seeing you real soon
August 8, 2014
Rated 5.0 out of 5.0 great
Extremely friendly staff. very comfertable bed. one of the best nights sleep i have had in a hotel! Great breakfast and fast internet. Very close to everything in Columbus, so location is great. Overall would stay again and I am very staisfied.
August 7, 2014
Rated 4.0 out of 5.0 by CAGrunt My stay
Repeated customer. Always comfortable with a terrific staff.
August 7, 2014
Rated 3.0 out of 5.0 by trcmaine One night
Check in girl was excellent. Only complaint is that I get recognized as a gold and not a platinum member, though have been one for two years, wish HI would get it straight. Not the girls fault, but losing out on upgrades
Breakfast was typical fare found at all HIE, as a group it would be nice to see some change. Stayed at a competitors the night before and the selection was much more diverse.
Room was nice, quiet,
Will stay again when in Columbus
August 4, 2014
Rated 5.0 out of 5.0 by snoppy 16 Overall facility and amenities were excellent.
We have had our cousin reunions here for the past five years and look forward to many more in the future. As you can see by our comments above we feel genuinely welcome and feel almost like family.
July 31, 2014
Rated 4.0 out of 5.0 by Muscleboy1 Great front desk reception
Woman on duty at 9:30 pm was very cheerful, Driver to airport was friendly.
July 27, 2014
Rated 5.0 out of 5.0 by Little Bella Girl Convenient Location and Nice Property
I travel 150 nights per year and I always use Holiday Inn and will continue to do so.
July 26, 2014
Rated 4.0 out of 5.0 by Mar2525 Great hotel and service!
I very much enjoyed staying here and do so every time I'm in the Columbus area. Great bed, bedding and service.
Just a couple things...the bathroom sink area and tray coffee items were on was kind of dirty/dusty.
Also, just shocked a bit at how the outside looked. There were alot of weeds and no pretty flower beds, or trimmed bushes and the ground around plants was not taken care of (i.e. no mulch or old mulch). Can you please upkeep the outside as well as you do the inside ??
July 25, 2014
Rated 5.0 out of 5.0 by morganxoxo GREAT Experience at the Holiday Inn Express
My various stays at Holiday In Express establishments have been nothing but GREAT. The staff at the Holiday Inn Express in Gahanna were FANTASTIC. I was greated each and every time I entered the hotel. Our room was clean and so was the hotel hallways, lobby, and pool. Good variety at breakfast. Quick and efficient checkout process. Will definitely stay here again while visiting Columbus, Ohio.
July 22, 2014
Rated 4.0 out of 5.0 by Beckyijane Favorite Hotel
My only problem was housekeeping waking me up way to early after not getting to bed until very late. 8:15 AM is uncalled for :((( Have stayed at Holiday Inn Express all over the country and never been woken up this early.
July 18, 2014
Rated 5.0 out of 5.0 by great golfer visit family
Desk people were great, and the short blond lady in the breakfast area was exceptional.
Thought the bath towels could have been a bit softer.
July 17, 2014
Rated 4.0 out of 5.0 by LeoBfromRI Convenient to the Airport
This Holiday Inn is one of many near the airport - it is a bit pricier, newer and is very convenient to the airport. The suites are not laid out well for a family as there are no partitions, but it did not seem to bother the hordes of kids staying on my floor.
July 15, 2014
Rated 5.0 out of 5.0 by cupcake1 comfortaqble room
comfortable room and spacious .all the amenities right down to an iron and board and hair dryer
June 26, 2014
Rated 5.0 out of 5.0 by Shars2 Gahanna location
Great facility, but it is very hard to see the sign. also, the drive way to the hotel was not paved very well.
June 19, 2014
Rated 1.0 out of 5.0 by Shuttle Yourself Complimentary Shuttle Service - Sometimes
This airport hotel shows on their website "Complimentary Shuttle", thus having a flight scheduled to land at 11:15pm I made my reservation. Upon arriving I called the hotel and was told our shuttle QUITS at 11 and I needed to call a taxi or rent a car. I called a taxi and added to my cost of stay when I could have booked at the hotel near airport property and had a nicer hotel room and not had a taxi fare. Not much of a reward for a Platinum Member. Next time I know and it is true of the old saying: "You get what you pay for". I also don't understand how you can have one of your properties list a service that is limited in hours and not detail out this critical information.
The other interesting fact was when I complained to IHG I was told that I would be contacted by hotel management and my issue would be resolved. I guess maybe they weren't specific on the time frame as I have heard nothing from hotel management.
June 8, 2014
Rated 5.0 out of 5.0 by Mingo13 Quiet, comfortable, and enjoyable.
We had just flown in from Scotland and had been up for 19.5 hours. It was so nice to have a quiet hotel room where we could relax and sleep.
June 7, 2014
Rated 5.0 out of 5.0 by Nrthvlle Another great HIE
My stay was what I have come to expect from Holiday Inn Express. Terrific service, clean and comfortable room. The staff often makes the difference and those meet here were top notch. Only complaint....I need a larger desk area for business use.
June 7, 2014
Rated 5.0 out of 5.0 by Lortm Good stay for a large group
Our lacrosse team needed a place to house at least 20 rooms of people and HI was able to accommodate and had plenty of customer service to pass around. We were extremely pleased with the hotel and the staff. Thank you for such a great stay on such short notice!
June 3, 2014
Rated 4.0 out of 5.0 by Scooter759 Friendly staff
The staff was friendly and the hotel was clean. I will be staying here again on my next trip to Columbus.
June 2, 2014
Rated 1.0 out of 5.0 by Chelle40 Terrible Beds
This was the worst Holiday Inn I have ever stayed in.The mattresses were sunk in and should have been thrown away.Management reduced my bill by 50% and still that was not worth ever staying there again.The name HOLIDAY INN should be removed from this location.
June 2, 2014
Rated 4.0 out of 5.0 by Pine5691 Room was average
This hotel was average. The landscaping and common area carpets need attention. This hotel is a little below standard of this brand of properties.
June 1, 2014
Rated 5.0 out of 5.0 by Kahless Great location and staff
We primarily used the hotel to avoid the morning rush hour traffic in trying to get to the Columbus airport. The shuttle worked beautifully, the trip to and from the airport was great. We were much less stressed.
May 30, 2014
Rated 3.0 out of 5.0 by MC_2014 Everything good spoiled with a horrible breakfast.
Rooms are wonderful, staff is awesome and friendly, the problem is the breakfast is BAD BAD BAD, that's the complaint in general by must customers, they promised to renew the breakfast in May, I was there the first week of May and is the same burnt gravy and burnt scrambled eggs, they just added a few apples and that's it, please fix the breakfast, go to another Hotel and copy theirs, everyone complains about the breakfast here, do something RADICAL, other than that is all right. Don't reply to my message, fix the breakfast for good instead.
May 15, 2014
Rated 1.0 out of 5.0 by Aaron39 Worst Holiday Inn Experience Ever
My wife and daughter were traveling for dance, so I told them to stay at the Holiday Inn as I have been platinum in Holiday Inn for business travel for the past 6 + years. I have always been happy in the hotels I have stayed and thought they would be comfortable at one as well. Apparently, this was not the case at this establishment. The suite that I booked for them apparently was very outdated and there were bugs on the wall and floor. After calling me, I convinced her to call the front desk, and they came up and captured the bugs, but knowing that the bugs were there made it very hard for them to relax or get a good nights sleep. The next morning, they went to the breakfast area and was disappointed by the lack of variety and quality of food. I would look for another hotel if in this area.
May 13, 2014
Rated 5.0 out of 5.0 by Tael Very Satisfied
The service is super nice.
I have two luggages to be shipped home. The staff are willing to offer a hand.
May 8, 2014
Rated 5.0 out of 5.0 by Stormin' Hotel in general
We enjoyed our stay at the Holiday Inn Express Columbus Airport. The hotel in general and the guest room were very clean and presentable. The staff was great and very willing to help with any problems which we did not have. The bed was comfortable and the shower was great. The hotel was quiet at night. We did not eat breakfast at the hotel as there was a Bob Evans right next door. I was surprised at the low price of the room since it is right next to the airport. The planes coming in and out did not keep us awake. Thanks for an enjoyable stay.
May 6, 2014