Rated 3.8 out of 5 by 189
Rated 2.0 out of 5.0 by TeePT Expected more.
The high cost for 1 night stay in the middle of the week did not meet expectations and additional charge for wifi service is uncalled for. Positive note, the staff was friendly and room was clean.
March 15, 2014
Rated 5.0 out of 5.0 by Treasure2014 Superior conference hospitality and group rate
My stay consisted of 2 nights and 3 days to attend a conference. I was active in planning and organizing the conference. I can not speak highly enough about the constant support, professionalism, and friendliness of the staff. Very impressive and top-notch customer service during the entire conference. The group rate was very affordable and kind to those who reserved in advance.
March 10, 2014
Rated 3.0 out of 5.0 by miskinkurbaga rules
your rule not to let pizza delivery to room is just nonsense.
March 7, 2014
Rated 5.0 out of 5.0 by KYvisitor Excellent Staff, Rooms and Bar
I have stayed at this hotel several times and have always been pleased with my stay. The rooms are very clean and comfortable. The entire staff - front desk, restaurant, bar, and housekeeping are very friendly! I would recommend Crowne Plaza North to anyone who is looking for a great place to stay.
March 7, 2014
Rated 4.0 out of 5.0 by Jaboa7 Banquet staff among best I've worked with
I was there as a vendor for the SPINLIFE show, banquet staff prompt, knowledgeable, polite and accommodating.
February 26, 2014
Rated 4.0 out of 5.0 by CorpWiz Water Temperature an Issue
My experience was good with the exception of having no hot water for my morning shower on two of my three mornings. The first morning produced only cool water. The second morning produced water that I can describe as barely warm. The third morning produced a comfortable hot shower. One other negative was a shower curtain with a mildew odor. The bed was very comfortable
February 15, 2014
Rated 1.0 out of 5.0 by magicg Floored by response to reservation
At check in (3:00) I was told if there was not a roll away bed (which was requested weeks in advance) in the room when I got there to check back with them at the desk. There was none and when I returned to the check in desk, I was told there were no more available. 90 minutes later as I was leaving my room they were delivering a roll away bed to the room next to mine. They did, however, supply me with extra blankets and pillows to sleep on the floor.
February 6, 2014
Rated 3.0 out of 5.0 by Fred2468 Needs maintenance
Elevators not working, had to use freight elevator. King mattresses are worn out. Complained and got moved to another room also with a worn out mattress.
February 5, 2014
Rated 4.0 out of 5.0 by moosejm amenities issues
TV control had issues - could not use the channel up button only the down
Also using the service elevator when the two elevators are out of service is not a pleasant experience. Getting stuck on an elevator is also not exactly a calming experience/
February 5, 2014
Rated 2.0 out of 5.0 by egp3 Lucky the conference was at the hotel
Made reservations for 3 nights. IF the conference I was attending was not at the hotel, I wouldn't have checked in the first night.
First, I requested a mini fridge and a microwave for my room two weeks in advance. When I arrived for check in I was told they were all out. "First come first serve" the front counter told me. I told them I knew that they would be busy and that is why I requested 2 weeks in advance. Still, they gave them away to the first people that were there that day.
Second, the wifi offered was free in the lobby, BUT $8 bucks for 24 hours in the room. What? Forget that.
Third, the elevators. Enough said? They were not working for the first day and half. Had to use the utility/maintenance one a few times. The rest of the time I used the stairs. And I stayed on the 6th floor. I guess I did get my exercise. The elevators were terrible. After that first day, I don't know if they got fixed or not, I didn't check, I just went up and down the stairs.
Fourth, the Outdoor/Indoor pool. The water was cold on the inside and the outside part was frozen. Where is the pool heater? I swam in winter weather at other hotels and I didn't encounter this at the time. So 15 minutes of swimming and that was it. Next time with the kids, another hotel would be worth while.
Fifth, the front desk person was rude when one of my key cards would not work. I asked for another and she grilled me 20 questions and then tossed the card on to the counter top when she was done. The key did work, so things were looking up. After of course, going up and down the stairs to find out the key didn't work in the first place.
One the bright side, the room was comfortable. The heat worked, the water worked, the t.v. worked and the beds worked. I guess my expectations were met on this front.
The cleaning staff was excellent and very friendly. I wish I saw them when I checked in.
Another bright side was the conference was great. And staying in the same hotel as the conference allowed me to meet and greet more people than I would have if I had to come and go.
I hope the Crown Plaza regroups and continues to get better. Because over all, if I had my mini fridge, microwave, thawed water in the pool and the elevator worked, the stay would have been very, very good.
As of now, I would not by choice stay here. But I may try again since I did notice a few bright spots. As long as The Crown improves it would be worth while to stay again.
February 5, 2014
Rated 5.0 out of 5.0 by TRXTER It was Magical
I stayed threee nights for the Magi Fest Magic convention. The earliest I got to bed during my stay was 3am. The room was comfortable, and clean. Food and Cocktail prices a little higher than I'm used to, but not overly so. Check-in and out was quick, staff waas friendly and helpful. I look forward to returning.
February 5, 2014
Rated 3.0 out of 5.0 by MagicRay Good but...
While the room was nice, the hotel only supplied coffee, no tea, no refrigerator and no free wifi in the rooms.
I was there for a convention that needed 2 extra overflow hotels, so the restaurant wasn't well staffed and food on the buffets was lacking for the amount of people that were there at meal times. Also heard the overflow hotels supplied extras that wasn't included at the host hotel such as free breakfast and internet in the rooms.
Chair broke on my last night there.
I wouldn't stay there except for the convention!
February 5, 2014
Rated 2.0 out of 5.0 Cold shower for two days. Desk clerk uncaring
Would you expect a hotel that did not have adequate hot water for showers that they would provide some regret or adjustment to the guests? I would have considered one day was bearable but two days is unreasonable. When expressed the concern to the desk clerk upon check out he said engineering was working on it and here is your full bill!
To be fair the other staff was considerate and helpful. The food was good and the hotel was clean.
It is unfortunate how one bad aspect of the experience can sour the whole stay. Then again, when was the last time you took a cold shower and had to pay for it?
February 4, 2014
Rated 2.0 out of 5.0 by Bigjim5532 Room shortcoming
We had reservations for a king but was told none available, however friends of our got a king room despite making reservations only one week out. No alarm clock in room & had to ask twice after a 2 hour wait for it. No hot water on the Saturday of our stay (many had the same cold water complaint.)
January 29, 2014
Rated 1.0 out of 5.0 by Olega unresponsive personel
This facility has renovated fitness room, but they refuse to put gym wipes there, i'm not sure if it's legal at all. 2 weeks back i reported this to front desk no action was taken. I stay in this hotel again and the same issue no wipes told this to two different persons at front desk. nothing was done for 3 days.
Also, they put me into the room, which supposed to be non-smoking, but someone smoked there, bathtub clogged and again no action from them after reporting it to front desk.
And this is on executive floor...
January 29, 2014
Rated 2.0 out of 5.0 by ElCosmo If you can, go elsewhere
I do it to myself... this hotel is run down.
Last stay (I booked in to qualify for an IHG promotion) I was in one of the 'poor' rooms at the far end of the hotel: bad lift, nasty smell, clearly in desperate need of an overhaul. Restaurant staff were inattentive.
This time (and I book these myself) I was in a room they seemed to have recently upgraded. They presented me with a note at reception telling me that the room has a 32" LED (or LCD) TV..... WOW! That's about the smallest that anybody puts in a kids bedroom and the volume these guys buy in probably less than $300. In the meantime, the check in person neglected to give me the Internet password.
Sat in the chair at the desk, and it broke (the wheel shattered). Called down to reception (for a second time, the first time to get the Internet) and was told that they would fix the chair while I was at dinner. Went downstairs, and the restaurant was deserted. When the friendly and helpful waitress arrived (the only bright spot in the shabby stay), she took my order and quickly delivered the food (which was OK).
Got back to my room, sat in the chair, which promptly collapsed again. They had taken the broken pieces of plastic and stuck them together (which was never going to work). Went to bed... did not sleep well (most uncomfortable hotel bed in years).
Next day, left the bits of chair on the reception. Replacement chair was OK for rest of stay.
In short... the hotel is run down, the reception staff unmotivated and it is in a bad part of town. This will be bottom of my list for IHG properties in Columbus, and the kind of thing that will have me choosing alternative brands.
January 13, 2014
Rated 5.0 out of 5.0 by SY76 service
The bartender Bill was very attentive and personable. Thanks to him for making my group have a fun evening.
December 12, 2013
Rated 3.0 out of 5.0 by Tskin Executive floor?
I reserved a king of the executive floor and ended up with two doubles, I was one floor below the executive floor. Also since when do you charge for beer in the executive lounge? I paid $20 more for the executive level and then had to pay $3.50 for a beer. Not anymore. With all the choices in Columbus I doubt I'll ever stay at this hotel again.
December 8, 2013
Rated 5.0 out of 5.0 by Bigbuddy1 Nice atmosphere
Everything went well this was a good stay, the staff was very professional
November 28, 2013
Rated 5.0 out of 5.0 by Dunelandkites Welcome Back.
Traveling through the Midwest for business, and occassionally for liesure, I have a few favorite hotels in key cities I always feel welcome. One of these is The Crowne Plaza. From the reservation process, billing, and all the behind the scene logistics to the things that are upfront - check-in, the room, concierge treatment, lounge, and housekeeping staff. All make it come true with "Welcome Back, Mr. J"
November 15, 2013
Rated 5.0 out of 5.0 by Adrienne669 recent stay
I love this hotel! I stayed twice and have the same experience everytime. I'm a travel agent and have recommended it to my friends. I had 3 friends book this year as well
October 31, 2013
Rated 4.0 out of 5.0 by holt68 TV didn't work
Couldn't watch Sunday or Monday Night football because picture was lost. Contacted the desk Sunday night and Monday morning with no repair.
October 29, 2013
Rated 4.0 out of 5.0 by JK32 Updated rooms, comfortable bed
The hotel is an older property located in an industrial park.
I stayed in the executive king room. They updated the rooms but they are small. The pool area needs renovation. Floor was covered in water and dirty. Need more front desk staff but pleasant. Pricey.
October 28, 2013
Rated 5.0 out of 5.0 by Nicky33 Excellent location for events!
I highly reccomend the Crowne Plaza North Hotel. I am part of an organization that holds events that this hotel. We like the atmosphere, food, service and clean well furnished rooms. We are confident that the hotel will continue to keep its high standards as they have had over the past ten years.
October 25, 2013
Rated 5.0 out of 5.0 by meigsbil Good place to stay
I recommend this hotel. t is a nice place to stay.
October 25, 2013
Rated 5.0 out of 5.0 by meowwoooof Great Service
This hotel has the friendliest, most accomdating staff I have ever encountered at a hotel. The food was good, the rooms clean, and overall great. The only issue was that the beds were just a little uncomfortable and too soft for my taste.
October 24, 2013
Rated 5.0 out of 5.0 by JoeHo Great stay
I enjoyed the stay and the couteous hotel staff and employees. The hotel is very clean.
October 23, 2013
Rated 5.0 out of 5.0 by Seed 100% Customer-Friendly
Room perfect, management went out of way to find and hook up a FB game (10-19) from a computer to watch ESPN3 - 3/4 people were helping in the hospitality room ! Bartenders were the BEST - both - you will not find better ! AND the 2/3 waiters/servers for a large dinner group (10-19) of about 25 could not have been better (one male, one female). As for the food, everyone was complimenting it - so hooray for the great cooks ! Believe me, there were NO complaints from our group of 25 !!!! Everyone involved played a part t make a fine weekend !! Thanks !!
October 23, 2013
Rated 3.0 out of 5.0 by Tina2013 Over priced but staff was fantastic
For the price there was no extras such as free wifi or breakfast. The staff was very friendly, professional and welcomed us.
October 22, 2013
Rated 2.0 out of 5.0 by Ms28 Dirty room but manager made accommodations quickly.
We usually stay here yearly for a annual Halloween party. For the last few years there have been no problems. This last weekend we checked in and immediately upon entered the room could tell it was dirty. There was a indescribable foul smell and all the mirrors has smears, water stains or prints. There was ashes on the night table between the beds (even though we requested a king and was give double beds). The foot rest which is white in te corner was covered in dark stains and hair. I called the front desk before five minutes of being in the room and was told "someone would be down to clean it." Wrong answer. How about sending a manager as the room should have been cleaned properly BEFORE guest arrived. The manager did come to the room and agreed it was not clean to standards. She moved us to a king size CLEAN room without question. I doubt we will return for a overnight stay next year due to this incident.
October 22, 2013