Rated 4.3 out of 5 by 221
Rated 2.0 out of 5.0 by Retired03 Attention to detail
We requested a 4:15 am wake-up call as my husband had to be OSU Medical Center at 5:00 am for a scheduled heart procedure at 7:00 am. Fortunately for us I remembered to set the cell phone alarm. We did not receive our wake-up call. Upon entering the lobby at 4:45 am, we saw the night clerk out in the hall. I asked if he was the young man who was suppose to call us at 4:15. He just looked at us, walked behind the desk and began looking through a file. We could not tell if he found the request or not. We did not receive an apology or any acknowledgement that such a request had been noted. I heard him say 4:12 but nothing followed that statement. We left to make our appointment.
I did request an extended stay and the concierge was very gracious in adding an extension.
It was an OSU football weekend; first home game of the season. I was very grateful for their accommodation.
September 17, 2014
Rated 5.0 out of 5.0 by StephD Central Location!
Whenever traveling for leisurely purposes, I always look for an area Holiday Inn Express/IHG hotel due to their consistently wonderful properties and service. This Holiday Inn Express did not let me down, and once again I left very pleased! The service was great, rooms are clean, and the location cannot be beat if you are visiting the OSU area. One of the best perks to this property was the game day shuttle! I will be staying at this property for my next trip to Columbus!
September 17, 2014
Rated 5.0 out of 5.0 OSU HIE
Good choice in the OSU area, close to campus, clean and comfortable rooms.
September 15, 2014
Rated 5.0 out of 5.0 by Marathoner262 They found and mailed my driver's license
Very good service. Cleaning staff also found my driver's license. They called me and offered to mail it to me at their expense.
September 14, 2014
Rated 5.0 out of 5.0 by Elwood Very nice for the price.
Elevators were easy to access but hard to find from the lobby. Everything was well kept, clean and neat. Breakfast was excellent and coffee was great.
September 11, 2014
Rated 2.0 out of 5.0 by Road Warrior SB Processed Food Galore
You would expect processed food at a hotel like this but the Eggs and Sausage items were so overly processed I had to trash them and go for yogurt, which was the blended kid.
The public areas were not as clean even after the morning rush.
September 9, 2014
Rated 5.0 out of 5.0 by df60 Good Location, comfortable beds and pillows
This stay at HI Express was typical of the good rooms and quality accommodations of this chain. Could use real eggs for breakfast.
September 8, 2014
Rated 1.0 out of 5.0 by KH839 Need to improve many areas.
It was big disappointed from this hotel.. There was not enough staff at the night. When I checked in there was no one at the desk, when I needed to check some, no one answered a phone call from room so I went down to the desk but there was no one. Also the hotel did not recognize IHG members.. I requested a wake-up call at 4am and got a wake-up call at 4:30am. Explained what happened to GM next day, but no follow up. I just felt that GM even doesn't care customer's issues and also what customers feel.. Need better managements and also training for the staff.
September 6, 2014