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Rated 4.4 out of 5 by 269 reviewers.
Rated 5.0 out of 5.0 by Reliable service and quality I chose this hotel because I have stayed here twice before. The staff is always friendly and helpful. The rooms are clean and neat. The bed is comfortable with a choice of hard or soft pillows. Breakfast provides a large selection. Great location--close to OSU and restaurants in the immediate area. November 17, 2014
Rated 5.0 out of 5.0 by Pleasant desk staff Greeted very friendly and offered directions, however the shuttle was not available and I needed to walk to a nearby restaurant for dinner which wasn't too bad but a little chilly. November 17, 2014
Rated 5.0 out of 5.0 by OSUMC James Tower Opening While in Columbus to work on the new James Tower @ OSUMC I stayed at the local Holiday Inn Express and was treated like a King. All services and Amenities were Great! November 16, 2014
Rated 4.0 out of 5.0 by Great breakfasts and comfortable bed The staff were considerate and accommodating. The chairs were a bit too large for us, as we're shorter than many people. There was some rowdiness, one night, in the hall, but didn't last too long. Overall, we were pleased with our stay. Howard & Linda November 14, 2014
Rated 5.0 out of 5.0 by Great location and service I have stayed here many times. It is a great location to get in and out of downtown and the service is always outstanding. November 14, 2014
Rated 4.0 out of 5.0 by Clean and comfortable Nice property; met most expectations; loved the area in general; good variety of free breakfast choices November 13, 2014
Rated 5.0 out of 5.0 by staff & service our accommodations were great as usual, staff courteous & efficient, had minor problem in room that was handled promptly . November 13, 2014
Rated 4.0 out of 5.0 by In town for event on campus Close to campus. Good breakfast. Rooms were clean. A few problems with heating/air conditioning November 11, 2014
Rated 5.0 out of 5.0 by Excellent and courteous staff Always my first choice when I travel to Columbus. Great place to stay!! November 9, 2014
Rated 5.0 out of 5.0 by Great stay; will visit again I had never been to Ohio before, let alone Columbus/OSU. This hotel was integral in making my stay a great success, and I will gladly stay at this location again. I had trouble sleeping, however the trouble was completely unrelated to conditions of the room as the bed, temperature, pillows, ambient light, and all other conditions were ideal for a great night's sleep. November 7, 2014
Rated 4.0 out of 5.0 by Great Service My stay was great! The breakfast was great and the internet in the room was fast. I would stay again. November 7, 2014
Rated 4.0 out of 5.0 by shuttle I stayed at this Holiday Inn Express to be close to The James OSU hospital. I need to use the shuttle provided by the hotel. I appreciate the two days I was driven to the hospital. However, it would have been nice to use the shuttle on Sunday, which is not available. November 5, 2014
Rated 5.0 out of 5.0 by visit with sone fast and easy check in. all staff were friendly and helpful.. room was spacious and clean. breakfast was quite good with a large variety. teh pool an hot tub were awesome. would highly recommend. will be going back to this hotel next time we visit our son October 31, 2014
Rated 5.0 out of 5.0 by Great Team As a professional traveler, when I travel leisurely, I am a picky guest. This hotel does an excellent job. Lobby, business center, breakfast area, hallways, elevator, pool, fitness center and my room were all CLEAN. Huge accolades to the housekeeping and breakfast staff for the work they do. Room size was comfortable. Front desk staff was friendly, attentive and happy to help. The General Manager of this property should give big pats on the backs to the whole staff! October 30, 2014
Rated 4.0 out of 5.0 by Holiday Inn Overall Hotel is clean, great location. Problem I have is every time I book it and choose to use points and some dollars, they use all points, has happened 3 times, so my points go down quicker. Hotel good, their points system, not so much. October 29, 2014
Rated 2.0 out of 5.0 by Suite not so sweet During my recent travels I stayed in much larger rooms that were just considered double doubles. This room was advertised as a suite. The beds had just been moved much closer together and the bath made smaller to accommodate a small sofa/bed. The rates for this were more than double. Even though we were on an upper floor the noise from the street was very loud. The staff was at best aloof and the forms we had to sign were insulting to over 70 adults. October 22, 2014
Rated 5.0 out of 5.0 by Great Hotel Great place to stay while visiting the OSU campus area. October 22, 2014
Rated 5.0 out of 5.0 by 10/16/2014 Very friendly & clean. Breakfast was warm and plenty. Even the maintenance man wished us a safe trip as we checked out. October 21, 2014
Rated 5.0 out of 5.0 by Television Choices and "Green Program" This property does not include PBS in its television choices. Disappointing. The property advertises that patrons can go green by re-using their towels; patrons merely have to hang them up so staff know that they want to help the environment. But the cleaning staff always replace the towels anyway so there doesn't seem to be a real green effort. All things considered, I will continue to stay here. October 20, 2014
Rated 5.0 out of 5.0 by Great hotel In town for a funeral. This location was a great value. Executive suite was perfect for us. Breakfast was great, WiFi worked well and room was spacious and comfortable. October 20, 2014
Rated 5.0 out of 5.0 by Hotel stay comfortable, clean, safe. Very nice rooms with tons of space for work or leisure. October 20, 2014
Rated 5.0 out of 5.0 by Everything great, except Please, please, please stop using styrofoam plates, etc.at all of your hotels.. Also people coming from the west coast would like breakfast to be open until 10:00. I especially want to mention DANIEL who gave us an extraordinary amount of special help. Thank you Daniel for you help with airline check in info., Cynthia October 17, 2014
Rated 4.0 out of 5.0 by Excellent front desk at checkin The young man who assisted with checkin was wonderful. He also made sure that we had extra towels and whatever else we needed. October 16, 2014
Rated 5.0 out of 5.0 by Excellent lodging Typical Holiday Inn Express hotel. Very comfortable, clean, with good service. Check in was slow due to the reservations being incorrect. I had done them via phone not directly with the hotel and there was some confusion. The desk clerk was great in clearing up the situation, but it was very time consuming. October 16, 2014
Rated 5.0 out of 5.0 by I would prefer a softer bed. I do wish there were hooks along the wall (left of the TV) to hang stuff up. I know there is a closet available but the ease of hooks (keeping things off the floor) would be great. October 14, 2014
Rated 5.0 out of 5.0 by Exactly as I expected This hotel had everything I needed for a quick one-night work trip. The room was comfortable and clean. I had no trouble sleeping. The staff I encountered were all very polite and helpful. I will definitely stay here again if I have to return to OSU for an overnight trip in the future. October 13, 2014
Rated 4.0 out of 5.0 by Brand new, friendly staff, some details missed. I work for the university and always establish a good place to stay and needed a new one so chose this one. It is very convenient to all the university areas. It is brand new so everything is clean and new. The staff is friendly and attentive.I felt very safe both in and around the hotel no matter what time I cam in. Why a 4 and not a 5? The first time I stayed there were 4 little bottles in the bathroom so I got ready to shower and found there was everything BUT shampoo, pretty inconvenient, I had to dress and go to the desk. The next visit I worked all evening on my computer and at 11 tried to turn on the TV and it didn't work, bummer. I just went to bed. I think housekeeping needs to pay a little more attention to details like those. Quickly check that lights, outlets and appliances work. Otherwise a very nice place. October 11, 2014
Rated 5.0 out of 5.0 by spacious room My room was spacious enough to gather in for family visit between wedding and reception. We were also able to meet for breakfast onsite and visit more in a clean, friendly breakfast area. October 8, 2014
Rated 4.0 out of 5.0 by Leisure Stay was Nice (Recommend) My husband and I stayed in the King Room w/pullout and the furniture, bathroom, TV and breakfast that was included in my room were all great along with staff. We were in town to visit sites that were close to the hotel. It has a Kohls and a few restaurants and Kroger near by so this gave us something to do in our spare time. October 7, 2014
Rated 5.0 out of 5.0 by Excellent facility I am very impressed with this facility and would schedule again if I need to be in the Columbus area. I also had my brother and mother with me and they were also very satisfied with the hotel. October 6, 2014
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