Rated 4.3 out of 5 by 169
Rated 5.0 out of 5.0 by AEBC perfect
Our trip to Columbus was to tour the O.S.U. The hotel staff was absolutely fantastic. The front desk folks were friendly, welcoming, and helpful, even when we checked out at 4:00 a.m. The shuttle bus driver was delightful and knew so much about the college and the city of Columbus, that we wondered if he wasn't planted as an ambassador for tourism. We happened upon a staff member who cleaned rooms, and mentioned that we were going to try out the bus system. She whipped out the bus schedule app on her phone so we could be sure we were headed to the correct stop at the correct time. We will certainly return to this hotel in the future.
March 1, 2014
Rated 5.0 out of 5.0 by RascalFamily Best hotel in Columbus!
We frequent the Columbus area multiple times every year for business conferences. This is by far the best hotel we've stayed at! The rooms were just a bit larger than a standard size for 2 queen beds, giving the 4 of us enough room to move around while getting ready in the mornings. We wished the hot tub would've been open late at night when we got back from our long days of meetings, but the comfy beds more than made up for that! We slept SO well! Thanks! We'll definitely come back!
February 26, 2014
Rated 5.0 out of 5.0 by Garfield10204 Comfortable stay
Friendly staff, comfortable and clean room, good breakfast choices!
February 23, 2014
Rated 3.0 out of 5.0 by Thelma53 Noisy
The rooms were clean and comfortable, and the staff was friendly. The hotel was great in every way but one: It was noisy. The people in the room next to us were still up talking, their children hopping around and yelling, at 12:30 a.m. We could hear every word from our beds. We phoned the front desk, and the group finally grew quiet. We also could hear the words of everyone who walked past our door in the hallway.
February 23, 2014
Rated 5.0 out of 5.0 by Shutterbug0508 Will stay here again
Great location, especially if the reason you are visiting is associated with the OSU Wexner Med Ctr. Staff great. Pool area was so relaxing. Good food all over Columbus. Will stay here again.
February 20, 2014
Rated 5.0 out of 5.0 by Taria 33 wonderful stay
The room was great wanted to stay longer! Every staff member we met were very nice and helpful!!!!!!
February 16, 2014
Rated 5.0 out of 5.0 by Ruze69 Great Service
only in for a few days on business. staff was excellent at every turn. breakfast was quite satisfying as well. the bed was a little too firm for "my" taste. i would definitely return to this property.
February 14, 2014
Rated 5.0 out of 5.0 by Becky64 Great Room
The room we had was very, very nice. It was very clean, lots of towels, and the bed was very comfortable. We loved all of the amenities that are located in the room, and also in the hotel.
I would recommend this hotel very highly to everyone.
February 13, 2014
Rated 3.0 out of 5.0 by Vball coach Heat problem
Only problem we had was heat did not work very well. Was very cold in room!!!
February 12, 2014
Rated 5.0 out of 5.0 by Csanford clean, great service
The hotel was very nice, clean and updated. The staff was all very friendly and helpful. Breakfast was good, and was nice to have some variety.
February 12, 2014
Rated 1.0 out of 5.0 by Disappointed09 Poor management and inconvenient set-up
Will never stay here again!!!! Upon arrival heat was off in room --single digit temps outside--so room was ice cold. Heater made horrible noise and had electric smell and was told it was "nothing to worry about" it had just been fixed--hart the truth. Finally got new room. And I was asked if I had "dirtied" the first room as if they were going to put someone else in there without cleaning it first!! Was told management insists heat os off in all rooms prior to arrival. When requesting a bottle of water --which is usually given to us at arrival with Priority Club--was told that Priority Club means nothing at this Holiday Inn unless you are a Gold or Platinum member! Really??? I have been a member for close to 15 years so that means nothing??? We were not told about breakfast and the dining room is not by the lobby--in fact it is quite hidden away--and was empty. Big surprise. In addition, the TV was in a different area from the bed so you had to be in the other area to watch TV or the volume would disturb others. They may be trying to cut costs, but I would prefer to pay a little more than to have the experience we had!
February 9, 2014
Rated 5.0 out of 5.0 by WV2014 Excellent Room and Excellent Service
There are no words that can express how wonderful this motel it. My family and I have stayed at numerous hotels across the USA and this by far is one of the best. The staff could not do a better job. The staff goes on and beyond the call of duty to make sure that our stay is always to exceed our expectations. We stay here frequently, and I would have it no other way. We have never had a problem with anything at this motel. Kudos!
January 26, 2014
Rated 4.0 out of 5.0 by CincyBuckeye Nice Hotel but Pool Was Down for Maintenance
Loved the location and clean facility. Breakfast was satisfactory.
Biggest bummer: The pool was down for maintenance. With two small children in cold weather, this was unfortunate. At least the staff offered bonus rewards points for the inconvenience.
It would be nice if the website noted that the pool would be out of service during the period of our stay when we made the reservation.
January 2, 2014
Rated 5.0 out of 5.0 by bendercath Family gathering made easier
We had three suites at this location for a recent family gathering with our parents who live nearby. This hotel provided a perfect place for our separate families with kids to relax and unwind when we were not at our parents' house.
Shout out to Al for his kindness and warmth.
While the breakfast is not the fanciest, everyone found something to eat. Thank you to the woman servicing the breakfast area who allowed our late-sleeping teens to have a few items just after the closing time.
Cleanliness is top-notch, too.
We were a little disappointed that this weekend was chosen for pool maintenance as we were hoping to get the little ones' energy out with some pool time.
Thanks for a nice stay.
January 1, 2014
Rated 4.0 out of 5.0 by Maddie513 Great room and close to OSU
This was a great room and hotel. When we arrived we were told the pool and hot tub were closed for cleaning so we were disappointed because that was one of the reasons for choosing this hotel. About 15 minutes after that the person at the front desk told us we could use the hot tub until 11 pm. We were too tired when we arrived back so we didn't use the hot tub but we did have a nice stay. A great breakfast with nice people working here.
December 31, 2013
Rated 5.0 out of 5.0 by T00000 Excellent Place
The staff is friendly and helpful, breakfast is fresh and it's like going to grandma's house. From the time I checked in I felt at home.Your enjoy your stay, I have. Great Place.
December 27, 2013
Rated 5.0 out of 5.0 by T00000 Your Home away from Home
The Staff is Excellent. Breakfast is great. Rooms are very clean. It feels like home.
December 26, 2013
Rated 5.0 out of 5.0 by Lynnie14 Really great place to stay!
My friend and I stayed here to attend a concert at the nearby arena. It was a pleasure from start to finish! The front desk staff was exceptionally friendly and answered all our questions about the area. The room was clean and comfortable. The breakfast was nice - little fireplace going and decorations supporting the hometown team! Our check-out was hassle-free. Best of all, the hotel was so close to the arena that it took us only minutes to make the trip! I don't usually write on-line reviews for anything, but we both felt this place really deserved some praise! Thanks to all!
December 23, 2013
Rated 5.0 out of 5.0 by Ohioguy8 Clean and comfortable property
This Holiday Inn Express is a nice property. The rooms are clean and comfortable, and we were given plenty of towels. The high speed internet worked great. The breakfast had a variety of items, with the warm cinnamon rolls being excellent. One thing that would make the room even better though would be to have a power outlet on top of the night stand. I like to charge my phone overnight by the bed, and the two outlets behind the night stand were already in use by the clock and lamp. Overall this is a nice, clean, and comfortable place to stay. I definitely would recommend to others looking to stay in the area.
December 21, 2013
Rated 5.0 out of 5.0 by Jenny44255 Very clean room and great night's sleep!
The room was shiny clean and very comfortable. It was the best night's sleep I have ever had while traveling. I thought the girl at the front desk was not customer service oriented, but other than her, it was a great stay.
December 16, 2013
Rated 5.0 out of 5.0 by ladymary Good choice!
I made reservations here on 2 occasions within the last week as I had tests and surgery at the OSU Hospital....it was a very good choice....I'm a germ freak and this place was as good as anyone can expect......very clean and attractive....I would suggest that you take your own bottled water as it was really bad tasting...come to find out that the Columbus City water is bad tasting stuff to people who aren't used to their water; it wasn't the hotel's fault.....we noticed it in restaurants and the hospital also....but, do take along some bottled water. I highly recommend this Holiday Inn Express and they have free shuttle service to the medical center if you need it.
December 12, 2013
Rated 3.0 out of 5.0 by Derek75 Promised a room upgrade and it wasn't
I was told I had a room upgrade but when I got to the room it was a standard room with 2 beds. Also, there was no breakfast ready when I checked out.
December 9, 2013
Rated 5.0 out of 5.0 by Tracy531 Junior Suites were very room, rooms and lobby were very clean. Staff was friendly.
We had a group of 36 people in 10 Junior Suites. We were very pleased with the space in the rooms, the cleanliness of the bathrooms. Lobby was elegantly appointed and comfortable. The breakfast had several hots items as well as the traditional cold breakfast items.
December 4, 2013
Rated 5.0 out of 5.0 by Shultzie Nicest HI/HIE in Greater Columbus
I have stayed in ALL of the HI and HIE properties in greater Columbus and this hotel is by far the nicest one. New, clean and a friendly staff. Close to downtown, OSU sports and many restaurants. Price was right as well.
November 24, 2013
Rated 5.0 out of 5.0 by DennisTower Tower EWI Visit
Great service from staff. The room was clean and quiet.
November 18, 2013
Rated 4.0 out of 5.0 by ARJAY Holiday Inn University
The accommodations were clean, comfortable and had no residual odors, such as cigarette smoke, pets that is often prevalent in older hotels. The staff was friendly and polite. The room cost was slightly higher with the taxes and fees higher than surrounding hotels.
Overall a pleasant experience, but not worth the extra money.
November 7, 2013
Rated 5.0 out of 5.0 by Batback Clean with helpful service.
My room was impressively clean, I am a neat and clean fanatic. I had plenty of towels and supplies in the bathroom. The bed was extremely comfortable with a variety of pillows. The internet was free and so was the good breakfast. The staff was super helpful and pleasant. The shuttle took me where I wanted to go and there were a number of great restaraunts within walking distance of this safe area. There was an excercise area and a nice pool with a hot tub both of which appeared clean and well maintained. The atmosphere of the lobby was very serene with a waterfall. I liked it there.
November 5, 2013
Rated 5.0 out of 5.0 by Bevmaureen Amazing service
I can't say enough good things about the staff at this hotel. They were absolutely wonderful to me. My husband was in the OSU Medical Center for two months, and when I visited him, I stayed at this hotel. The staff is so friendly and accommodating. The rooms are clean and well taken care of. The breakfast each morning was delicious and appreciated because I would not have eaten anything due to my stressful situation if it had not been available. I highly recommend this hotel for anyone staying in the Columbus area. I am a forever customer.
November 1, 2013
Rated 5.0 out of 5.0 by Delsur Delsur
Nice and clean. Well located, I totally recommend this Holiday Inn to stay for either bussiness or leisure.
October 31, 2013
Rated 5.0 out of 5.0 by Arl68 Excelant loction
Stayed four or five times and always had the same "top quality" service. Can tell the management has our comfort in mine by the "top quality" people he hires.
October 20, 2013