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Rated 4.4 out of 5 by 239 reviewers.
Rated 5.0 out of 5.0 by Great stay Liked the cleanliness of hotel. Room was updated and bathroom very nice. Good location for us. Staff very friendly and helpful. Wish it was a little less costly...Will definitely book again!!! August 23, 2013
Rated 5.0 out of 5.0 by trish Pleasantly surprised by the size of the room and the amenities, we will definitely come again. August 22, 2013
Rated 5.0 out of 5.0 by Clean rooms, great service. Very pleased with our stay Will definitely stay there again, and recommend it to others. August 21, 2013
Rated 4.0 out of 5.0 by Good place to stay This was a nice hotel - not too small and not too big. The two elevators made it easy to get up and down from our room. It was easily accessible by car, and the free shuttle to the OSU campus was very useful (because we didn't have campus parking permits). The pool was a plus although it was a bit murky (chemicals not settled?) Staff were friendly. The hotel seemed to be a popular place to stay for families on vacation. OK for the price (although if we were paying ourselves, rather than being reimbursed, we might have looked for a cheap motel). August 21, 2013
Rated 5.0 out of 5.0 by Great Service and Clean I have been staying at the Columbus, OH hotel for 3 years now and have to say, it is the cleanest Holiday Inn Express I have stayed at on a continuous basis. When I can and there is a Holiday Inn brand hotel available, it is my first choice. Their Staff are friendly and helpful. But hands down, it is the cleanest and the "Best" maintained Holiday Inn Express I frequent! August 21, 2013
Rated 3.0 out of 5.0 by Wrong room We always like Holiday Inn Express. Comfortable and clean. However, we ordered a 2 queen room and were given a one king with pull out couch. We weren't even told about it but found it when we got to the room. We supposedly got points when complained but I haven't looked yet. It was unfortunate and disappointing. August 21, 2013
Rated 5.0 out of 5.0 by Very nice room, and furnishings This is my third stay at this property. Past stays were before the renovation. It is now a beautiful hotel with chic decor and comfortable furnishings. Definitely a great value for a location near the university. August 20, 2013
Rated 3.0 out of 5.0 by Friendly staff, but..... The young man was very friendly when checking us in; however, he took two phone call while in the middle of the check-in procedure with me. Unfortunately, the tv in our room was in need of being replaced as the picture jumped in and out. Although we were told the spa was available it was closed on both days of our visit. We have stayed at this hotel in the past because of the convenience to Ohio State. August 19, 2013
Rated 4.0 out of 5.0 by Very nice property Once through the street construction adjacent to the property I saw what appear to be one of the nicer HI Express properties I've stayed at. Once I got inside I was surprised to see a very modern looking lobby & front desk. The check-in went smooth, the king suite looked excellent - plenty of room - 2 desks & plenty of electrical outlets. The breakfast selection was very good - as much as or more than any HI I'd stayed at previously. The only negative was the slow internet speed in my room. I would recommend this property & will be staying there again on my next trip to Columbus. August 16, 2013
Rated 5.0 out of 5.0 Great stay Great stay. Easy check in, good room, excellent shuttle service. Only issue was spotty internet at times (but could reconnect after a minute or two). August 16, 2013
Rated 4.0 out of 5.0 by emmitt Everything was good except when you took a shower you had to leave the bathroom door open because the exhaust fan did not do the job. The mirror was completely fogged up. This needs to be addressed. August 16, 2013
Rated 5.0 out of 5.0 by Great hotel Great hotel within walking distance to Ohio State University. Room was quiet and spacious. August 11, 2013
Rated 5.0 out of 5.0 by The staff was very accommodating! I recently stayed at this location for a concert event. The staff was friendly and helpful. The breakfast food was hot and fresh. My only suggestion would be the mattresses. I shared a double queen suite and we both woke up with sore backs due to the hard mattresses. The price was a little high, but still competitive for the area. August 9, 2013
Rated 5.0 out of 5.0 by Extremely accommodating staff Have stayed at this property several times. Each visit the staff has been first rate. Polite, efficient, exceedingly helpful. The property is very clean and well maintained. Breakfast service is timely and good. My wife loves the pool. We will use this property whenever we visit Ohio State University. R.M. August 9, 2013
Rated 4.0 out of 5.0 by Good stay after bad start When we first arrived at this hotel, I checked the beds for cleanliness like I always do. The sheets did not meet my standards, so I asked for fresh sheets. Also, there were 3 bath towels and 4 of us, so I asked for another bath towel. We left to get some food and when we returned -- they had changed one bed, not both. The bed they had changed was a joke. The person who had done it knew there were supposed to be 3 sheets but nothing else. I actually laughed out loud when I say the 3rd sheet just kind of tossed on top of the bed. So, I told the front desk what happened, got the correct sheets and changed it myself, which was just fine with me. Then I noticed the towel had not been brought up. The desk clerk was clearly embarrassed that I had to call her again and brought it up herself. A little later she called to tell me that they would be giving me a credit for $40 off the room price for my trouble. That's GOOD customer service and I appreciated it. Aside from that, the hotel and stay were good. The room was large (2 queen suite# and had a little sink/fridge/microwave area. Breakfast was as expected with pancakes, eggs, cereal, and bread options and they even changed up the egg dish each day #we were there 2 nights#. It was walking distance to groceries and some other food options #fast food types). August 8, 2013
Rated 5.0 out of 5.0 by Friendly staff I had stayed at this hotel location previously and found it to be very clean and neat with a friendly front lobby staff. This visit proved to be the same. If I need to stay in this area again I will try to book this hotel first. August 6, 2013
Rated 5.0 out of 5.0 by AMAG This Holiday Inn has very good management. All of the staff that we spoke to were very friendly and accommodating. The rooms were very clean and the entire hotel is very beautifully decorated. They have a great breakfast buffet, the pool area was clean, nice workout room and there is a shopping area nearby. We felt safe with the knowledge that the doors are secured at night. In all it was a very pleasant stay and I would highly recommend it to everyone. August 5, 2013
Rated 4.0 out of 5.0 by Staff was very accomodating Most, if not all, of our special requests were met except one. We had a large group stay, and had hoped to be on the same floor. The breakfasts were wonderful, love the cinnamon rolls, they were the best. August 5, 2013
Rated 3.0 out of 5.0 by policies Asked 4 days in advance to shorten stay and pre registered nights but was informed that was against policy. I don't see any advantage to do advance booking and just stay on a day to day basis. Also, even though premium room was reserved, they are next to doorway to atrium , vending area and are extremely noisy. Probably will stay down the street next time. August 2, 2013
Rated 5.0 out of 5.0 by Wonderful stay for wonderful price My husband, children and I shared a two-bedroom suite on a trip to Columbus to visit family. Our four-day stay was an excellent experience - the rooms were clean, incredibly spacious, and quiet; beds comfortable; fans and room temps easily controlled; view nice; staff responsive to our requests; pool clean and fun; and the food fantastic for a chain hotel breakfast. The suite was a great value for two bedrooms; the only downside was that of the two beds, only one was a queen size bed, which wasn't revealed to me in the room description online. The other was a full size, and while I would have liked to use the queen size bed, it was more practical to put the children in the queen bed in the second room. So, for an absolutely perfect stay, I would suggest the rooms both be equipped with queen beds. Otherwise, thanks for a great stay! July 31, 2013
Rated 5.0 out of 5.0 by Highly recommended We stayed here while attending an orientation for OSU. Friendly staff, clean room and comfortable bed were a pleasure to come back to after a busy day (not to mention wifi and printer services for those last minute forms needed!) Breakfast was tasty, convenient and offered plenty of choices. Minutes from campus but without downtown noise was much appreciated. Will stay here again. July 29, 2013
Rated 4.0 out of 5.0 by Clean and comfortable We were in town to visit OSU and found this hotel to be a good value. The room, while not exceiptional in any way, was certainly clean and comfortable. The hotel was quiet and the staff was very helpful. The breakfast was fine. Having been to many inexpensive hotels for soccer tournaments, the breakfast could have been more extensive, but was certainly better than some. July 28, 2013
Rated 4.0 out of 5.0 by good choice Convenient to the OSU campus.Clean friendly.. COMFORTABLE BEDS! July 28, 2013
Rated 4.0 out of 5.0 by Easily held six of us in the two room suite! The location of this hotel is perfect if you want to walk or run the trail to OSU. We chose it also because it is pet-free and smoke-free. AMENITIES: The two room suite was perfect for our six adult family, but it would have been even more comfy had there been two queens in one room and a king in the other rather than only one bed in each room. The sofa bed is typical sofa bed - NOT comfy but the single chair pullout bed was actually quite comfy when the mattress was placed on the floor and padded out with the spare pillows, which made etter mattresses than head padding, they were so hard! .The kitchen counter was handy too as was all the shelving for our food. A real fridge wd make this place into an extended stay haven! The pool was also a hit for the kids in the other half of our group. Breakfast was pretty putiful for us, because we are a bunch of organic vegans. All we had was the juice for our smoothies and maybe coffee. Otherwise, if you are okay with SAD ( standard American diet) food, you have breakfast foods to get you started, AKA heavy sugary white floured carbs. We are used to that - price point was more important. Besides, whole foods is just down the street a bit! July 26, 2013
Rated 3.0 out of 5.0 by Not What We Expected We had several offers from other hotels in the area for our softball team, but this was the one chosen. All the other hotels offered us pretty much the same rate, but it was no add-ons, meaning the taxes were included. The taxes were basically an additional $20/day, and knowing that we would have chosen a different hotel that had more to offer. There was basically no where for our teams to meet, the laundry facility had people sitting and waiting on machines at all times. Other quest would use every machine rather than share. We had to stay up until after midnight just to be able to use. The rooms were clean, but I just don't thing the hotel was worth the rate we were charged. After the first morning, our inroom coffee supplies were never replaced. July 26, 2013
Rated 5.0 out of 5.0 by Very quite and relaxing. Even with a girls softball team staying. Great location, nice room and friendly staff. We enjoyed the quick visit with family and friends. July 25, 2013
Rated 5.0 out of 5.0 by Staff was really great. We stayed for a week and every interaction with the staff was great. The people who took care of the breakfast in the morning were uplifting and fun to interact with all while they did a great job at keeping everything moving smoothly. The breakfast variety and options each day were just right. Every employee we encountered in the hallway or anywhere else was friendly and said hello. It felt like they enjoyed having us there. I had what I thought was an issue with my phone, and the gentleman that came to check on it was totally great. I hadn't noticed that the handset was unplugged from the phone. So, we had a good laugh about that. The pool was great.The location of the hotel worked wonderfully for our Columbus visit. Anyhow, I really simply wanted to say how great the staff was. You make sure you are taking care of them because they are making that hotel great. July 24, 2013
Rated 5.0 out of 5.0 by Excellent customer service and comfortable rooms Excellent property with excellent staff and customer service. Convenient to OSU July 23, 2013
Rated 3.0 out of 5.0 by Internet in room and Green Program Lost internet connectivity on my floor. Was not restored until the next morning because the knowledgable person did not come in until the next day Like all Holiday Inns, this one had several signs notifying guests that we could help save the planet by hanging up our towels if we wanted to reuse them. And like all Holiday Inns, the cleaning staff ignored the program and replaced everything ever day even if it had been carefully hung. It looks like IHG is trying to bask in the glow of environmental awareness while actually not changing anything Bathroom floor was not thoroughly mopped each day. Weight room was okay July 22, 2013
Rated 1.0 out of 5.0 by Do not stay here with a group Terrible place to stay if you are with a group. Will not let you socialize in any common area at all after 10pm. Literally puts the adults on a curfew and fairly rudely shoos them off to bed. Our group then went outside and sat in chairs and the manager going off duty came out and ran us off there too. Even though we were so quiet he did not know we were outside until he saw us he literally called the cops to make us "go to bed" Would never stay here again or probably any Holiday Inn for that matter. July 22, 2013
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